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Missing miles · Air Canada Aeroplan

How to claim missing Air Canada Aeroplan points

Request missing flight points with Air Canada's Request missing points portal, at least 14 days after your entire trip has been completed.

Air Canada's Aeroplan inactivity policy page sets the deadlines: a flight within 11 months of its departure date (some exceptions apply), and a hotel stay or car rental within the last 6 months.

The rule people miss: the terms exclude purchases made before you enrolled, and points go only to the traveler whose name and Aeroplan number are on the ticket.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
11 months; hotels and cars 6 months
Wait before claiming
14 days after the whole trip
Flights before joining
No

Air Canada and partner airline flights

Claim from
At least 14 days after your entire trip has been completed.
Deadline
Within 11 months of the flight departure date; Air Canada says some exceptions apply. Aeroplan also recommends keeping boarding passes up to 6 months after travel.
Where to claim
Air Canada: Request missing Aeroplan points
  1. Check your Aeroplan account once at least 14 days have passed since the whole trip ended.
  2. Select Request missing points on the Aeroplan missing transactions page and sign in to the portal.
  3. Have your boarding pass, e-ticket or flight booking receipt ready, since Aeroplan may ask for them for some airline claims.
  4. The page gives one flight request process and does not list a separate route for partner airlines.

How long it takes: Not stated for flight claims.

Exceptions and partner rules

  • Missing Status Qualifying Credits (SQC): call Aeroplan at 1-800-361-5373 instead of using the flight claim process.
  • Missing Status Qualifying Dollars (SQD) for 2025 travel dates go through a separate discrepancy report form linked from the missing transactions page.

Credit card, hotel, car rental and retail partners

Claim from
Aeroplan says it can take up to 2 months for partner credit to be reflected in your account, so check your dashboard first.
Deadline
Hotel stays and car rentals within the last 6 months; not stated for credit card and retail partners.
Where to claim
Air Canada: Aeroplan missing transactions
  1. Check your Aeroplan dashboard to see whether the points have been credited.
  2. Contact the partner directly using the phone number, email or web link Aeroplan lists for it on the missing transactions page.
  3. For financial partners, have your Aeroplan number and credit card statement ready.

How long it takes: Up to 2 months for the credit to be reflected in your account.

What to have ready

  • Your boarding pass, e-ticket or flight booking receipt, which Aeroplan may ask for on some airline claims.
  • Your Aeroplan number, which must be on the booking to earn points.
  • For credit card partners: your credit card statement.

Flights taken before you joined

  • The Aeroplan terms say: "Unless otherwise permitted by Aeroplan, purchases of products and services from participating partners and suppliers prior to a person's enrolment in the Aeroplan Program are not eligible for the accumulation of Aeroplan Points."
  • Air Canada's earning page also says each passenger needs to be an Aeroplan member and have their Aeroplan number appended to their booking to earn points.

Rules that decide a claim

  • You can request missing points for past purchases with Aeroplan's travel partners even if you didn't give your Aeroplan number when you booked, as long as your points had not expired.
  • Aeroplan points may only be accumulated by the member who is the individual traveler whose name and Aeroplan number appear on the ticket.
  • Reward travel tickets, free promotional tickets and tickets on fares whose rules exclude earning do not earn Aeroplan points.
  • If you voluntarily exchange a ticket for different flights, you earn points on the cost of the new flights; if an airline changes your flight, Air Canada says you earn on the original booking.
  • Aeroplan points cannot be transferred except as authorized by Aeroplan.

Fees

  • Aeroplan lists no fee for a missing-points request.

If Air Canada Aeroplan refuses a claim

  • Call the Aeroplan Contact Centre at 1-800-361-5373, the number the terms give for questions about the program and the one the missing transactions page gives for missing status credits.
  • Whether a flight credited to another program can be moved to Aeroplan: Not confirmed.

Missing Air Canada Aeroplan points: FAQ

How long do I have to claim missing Aeroplan points?
Within 11 months of the flight departure date, with some exceptions, and within 6 months for a hotel stay or car rental, according to Air Canada's Aeroplan inactivity policy page.
How soon can I claim missing Aeroplan points for a flight?
Aeroplan asks you to wait at least 14 days after your entire trip has been completed before submitting a request.
Can I claim Aeroplan points for a flight before I joined?
No. The terms say purchases made before a person's enrolment are not eligible to earn Aeroplan points unless Aeroplan permits otherwise.
How do I claim missing Aeroplan points from a credit card or hotel?
Contact the partner directly, using the contact Aeroplan lists for it on the missing transactions page. Aeroplan says partner credit can take up to 2 months to appear.
What do I need to claim missing Aeroplan points?
Have your boarding pass, e-ticket or flight booking receipt ready, since Aeroplan may ask for them for some airline claims.

Sources

More on Air Canada Aeroplan