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Missing miles · British Airways Club

How to claim missing British Airways Club Avios

Log in to your British Airways Club account and use the online Claim missing Avios form within six months of the flight date. Wait at least three days after a British Airways flight, or seven days after a partner flight, before claiming.

New members can claim British Airways flights taken up to three months before joining, but not partner airline flights or non-airline activity from before they joined. Submit the claim with the flight number of the airline that sold the flight, not the one that operated it.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
6 months
Wait before claiming
3 days (British Airways), 7 days (partners)
Flights before joining
Up to 3 months before (British Airways flights only)

British Airways flights

Claim from
BA asks you to wait at least three days after the flight before checking your statement; Avios are credited up to three days after a British Airways flight.
Deadline
Up to six months after the flight date (terms clause 14.11).
Where to claim
British Airways: Claim missing Avios form
  1. Wait at least three days, then check your statement to confirm the Avios and tier points are missing.
  2. Log in and open the online Claim missing Avios form, then choose British Airways flights as the claim reason.
  3. Enter the flight using the flight number of the airline that sold the flight, not the airline that operated it, and add any proof such as copies of your boarding passes and tickets.
  4. Follow the claim in the claim tracker.

How long it takes: Up to seven working days for British Airways flights.

Partner airline flights

Claim from
Wait at least seven days after the flight; Avios from partner flights are credited up to seven days after travel.
Deadline
Up to six months after the flight date.
Where to claim
British Airways: Claim missing Avios form
  1. Wait at least seven days, then check your statement.
  2. Use the same online Claim missing Avios form and choose partner airline flights as the claim reason.
  3. Enter the flight number of the airline that sold the ticket and attach copies of boarding passes and tickets if you have them.

How long it takes: Up to four weeks for partner airline flights.

Exceptions and partner rules

  • Partner airline flights taken before you joined the Club cannot be claimed.
  • On a codeshare, a flight with a British Airways flight code earns Avios whoever operates it; a flight with a oneworld airline's code earns only if a oneworld airline also operates it; other flight codes earn no Avios.

Hotels, car hire and other non-airline partners

Claim from
Wait at least four to eight weeks before checking your statement.
Deadline
Up to six months after the transaction; for hotels, within six months of the date of the stay (terms clause 14.15).
Where to claim
British Airways: Claim missing Avios form
  1. Use the same online form and choose the non-flight partner claim reason (in-flight purchases have their own option).
  2. Claims for non-airline activity before you joined are not accepted, and new members cannot claim for hotel stays before enrolment (terms clause 14.15).

How long it takes: Up to eight weeks for non-airline partners.

What to have ready

  • Your British Airways Club membership number, which should be on the booking and given again at check-in.
  • The ticket number, found in the Payment Information section of the e-ticket confirmation email.
  • Copies of boarding passes and tickets as proof; BA says to keep boarding passes and ticket receipts until the Avios appear on your statement.
  • In a dispute, BA may ask for the retained segment of the boarding pass and the passenger receipts for the sector claimed (terms clause 14.12).
  • If BA has given you a claim reference number, quote it in the comments field when you send documents through the supporting documents form.

Flights taken before you joined

  • The claim FAQs say you can claim Avios and tier points for flights you travelled up to three months before you joined the Club.
  • Terms clause 14.11: "A new member may claim Avios and tier points for eligible British Airways-marketed flights taken up to three months prior to the commencement of their membership."
  • Partner airline flights and non-airline partner transactions from before you joined cannot be claimed.

Rules that decide a claim

  • Only the person named on the ticket receives Avios, and the name on your ticket and passport should match the name on your British Airways Club account.
  • Terms clause 12.2 says members are not entitled to Avios if the name given when booking does not match exactly the name on their membership card, or if they gave incomplete information when booking.
  • Quote your name and membership number when booking and when flying (terms clauses 12.1 and 12.5).
  • Reward bookings earn no Avios or tier points, even if you paid to upgrade your cabin.
  • Agency discount, industry discount and airline employee discount tickets, and infant fares, earn no Avios or tier points (terms clause 13.3).
  • BA does not credit Avios or tier points when you are earning in another loyalty programme for the same service, outside special promotions; if they are credited, they can be taken back (terms clause 14.9).

Fees

  • The British Airways Club lists no fee for a missing Avios request.

If British Airways Club refuses a claim

  • If BA asks for proof, send it through the supporting documents form and put your claim reference number in the comments field.
  • Disputes about entitlement to Avios and tier points must be lodged within six months of the date of travel (terms clause 14.12).
  • If the name on your account is wrong, the same supporting documents form accepts a passport, driving licence or certificate to change it.
  • A flight already credited to another loyalty programme cannot also earn Avios (terms clause 14.9), and Avios cannot be moved between accounts except as the Conditions of Use allow (terms clause 22.1).
  • For anything else, contact the British Airways Club service centre.

Missing British Airways Club Avios: FAQ

How long do I have to claim missing Avios from British Airways?
Six months from the flight date, for both British Airways and partner airline flights. Non-airline partner claims also close six months after the transaction.
Can I claim Avios for a British Airways flight taken before I joined?
Yes, for British Airways flights taken up to three months before you joined the Club, as long as you claim within six months of the flight. Partner airline flights and non-airline activity from before you joined cannot be claimed.
How do I claim Avios for a partner airline flight?
Wait at least seven days after the flight, then log in and use the online Claim missing Avios form, choosing partner airline flights. Use the flight number of the airline that sold the ticket.
How long does a British Airways missing Avios claim take?
Up to seven working days for British Airways flights, up to four weeks for partner airlines and up to eight weeks for non-airline partners. You can follow it in the claim tracker in your account.
Do I get Avios on a reward flight if I paid to upgrade?
No. BA says reward bookings do not earn Avios or tier points, even if you paid to upgrade your cabin.

Sources

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