Convert MilesHow It WorksOur RatesSell PointsGuides

Missing miles · Lufthansa Miles & More

How to claim missing Lufthansa Miles & More

Log in and use the Miles & More online retroactive credit form, or scan your boarding pass in the app under More, Credit Miles and Points, within six months of the flight. Allow up to 7 days after a flight for the miles to post on their own before requesting them.

Miles & More says retroactive credit works even if you were not a member when you flew, but the ticket must be issued to the person logged in and the passenger name must fully match the account name.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
6 months
Wait before claiming
7 days (flights), 14 days (hotels, car rental)
Flights before joining
Up to 6 months before

Lufthansa and other airline flights

Claim from
Miles & More says it can take up to 7 days after the flight for miles and Points to be credited automatically; its help article on waiting times says a flight can take up to 14 days.
Deadline
Within six months of the flight (terms section 2.2.7: within six months of the utilisation and payment of the service).
Where to claim
Miles & More: Retroactive credit request form
  1. Check your account statement after the automatic crediting time has passed.
  2. Log in to the online retroactive credit form, select the relevant airline and complete the form with the flight date, flight number, route, travel class and ticket number.
  3. Or, in the Miles & More app, go to More, Credit Miles and Points, Flights, and enter the details or scan or upload a photo of your boarding pass.
  4. Check the status of the request in your Miles & More account.

How long it takes: If the request is accepted, miles and Points are usually credited within a few days.

Partner airline flights

Claim from
Automatic credits for airline partners can take up to 7 days from departure.
Deadline
Within six months of the flight.
Where to claim
Miles & More: Retroactive credit request form
  1. Use the same online form or app route and select the partner airline.
  2. Enter the flight date, flight number, route, travel class and ticket number, and add the boarding pass if the partner requires it.

How long it takes: Usually within a few days once the request is accepted.

Exceptions and partner rules

  • Miles & More says some airline partners also need your boarding pass.

Hotels, car rentals and shopping

Claim from
Hotel and car rental credits can take up to 14 days after checkout or use of the service; online shopping can take up to several weeks, depending on the partner.
Deadline
Within six months of using and paying for the service (terms section 2.2.7).
Where to claim
Miles & More: Retroactive credit request form
  1. Keep the receipt, hotel or car rental booking, or proof of the service you used.
  2. Use the online retroactive credit form, or in the app go to More, Credit Miles and Points, Other partners, and upload the document.

What to have ready

  • Flight date, flight number, route, travel class and ticket number.
  • Your boarding pass or booking number; some airline partners require the boarding pass.
  • For partners, the receipt, hotel or car rental booking, or proof of the service you used.
  • Terms section 2.2.7 lists copies of boarding passes, receipts, hotel bills or proof of purchase as supporting documents; paper documents are scanned and destroyed, with no guarantee of return.

Flights taken before you joined

  • The retroactive credit page says miles and Points can be credited up to six months later, and adds: "This applies even if you were not a Miles & More member at the time of your flight."
  • The terms (section 2.2.1) say miles and Points can be earned with the operators as soon as membership begins, so claim promptly after joining and within six months of the flight.

Rules that decide a claim

  • The ticket must be issued to the person logged in, so you can only request credit for your own travel.
  • The name recorded for the passenger must fully match the name on the Miles & More account (terms section 2.2.2).
  • Automatic crediting needs your Miles & More customer or card number quoted, or your digital service card presented, when you use the service (terms section 2.2.7).
  • Credit is for each segment of a fully paid scheduled flight actually flown and confirmed by the operating airline (terms section 2.2.2).
  • Certain booking or travel classes, reduced industry fares, services booked with miles and free flights earn nothing (terms section 2.2.6).
  • Flights can only ever count towards one programme: they are credited to the account entered in the booking by you or your travel agency.

Fees

  • Miles & More lists no fee for a retroactive credit request.

If Lufthansa Miles & More refuses a claim

  • If a request is declined, Miles & More tells you why it was not accepted; the details are shown in your account.
  • For help, contact the Miles & More Service Centre in your country through Help and contact.
  • A flight credited to another frequent flyer programme cannot be moved: Miles & More says miles, Points, Qualifying Points and HON Circle Points cannot be transferred to another programme, and a flight can only count towards one programme.

Missing Lufthansa Miles & More: FAQ

How long do I have to claim missing Miles & More miles?
Six months from the flight, or from using and paying for a partner service. Requests are made through the online retroactive credit form or the Miles & More app.
Can I claim Miles & More miles for a flight taken before I joined?
Miles & More says retroactive credit applies even if you were not a member at the time of your flight, provided the flight was no more than six months ago and the ticket is in your name.
How do I claim Miles & More miles for a partner airline flight?
Wait 7 days after departure, then log in, open the retroactive credit form, select the partner airline and enter the flight date, flight number, route, class and ticket number. Some partners also require the boarding pass.
How long does a Miles & More retroactive credit take?
If the request is accepted, miles and Points are usually credited within a few days. If it is declined, you are told why.
Can Miles & More move a flight from another airline programme?
No. Miles & More cannot transfer miles or Points between frequent flyer programmes, and a flight is only ever credited to the account entered in the booking.

Sources

More on Lufthansa Miles & More