Lufthansa Miles & More: 229 questions answered
Everything members ask about Lufthansa Miles & More, answered from Lufthansa's own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Lufthansa Miles & More?
Register free online at miles-and-more.com and set up a profile. The terms of participation treat your registration as the offer, which Miles & More accepts by supplying your personal service card number. No physical card is posted any more, but you can use the digital service card in the Miles & More app for all earning and redemption services immediately after registering, and your first login to the app credits 500 miles.
Does it cost anything to join Lufthansa Miles & More?
Nothing. Miles & More says it is free of charge: you just sign up and start earning miles and Points with over 35 airline partners and more than 300 other partners worldwide.
Is there a minimum age to join Lufthansa Miles & More, and can children have their own account?
Members must be natural persons at least two years old and resident in a country where Miles & More is offered, and minors need a legal representative's consent (terms section 1.1). Miles & More's family benefits page adds that children aged two or above can be registered and take part in JetFriends, which gives them 500 welcome miles and mileage protection until their 18th birthday.
Where do I find my Lufthansa Miles & More membership number?
Your 15-digit service card number is in your registration confirmation email and on your Miles & More Credit Card if you have one; Miles & More's service card help page adds that it is shown in your Miles & More account on the website and in the app, and that the number changes when your status changes. If you can't find it, send the contact form with a photo of your ID, and the number is sent to the email address in your profile.
Does Lufthansa Miles & More issue a physical membership card, and do I need one?
No. New members no longer receive a physical service card; the digital card lives in the Miles & More app and in your online profile. A Miles & More Credit Card automatically doubles as your service card, physical or digital.
Does Lufthansa have an app for managing Lufthansa Miles & More, and what can it do?
Yes. The Miles & More app (App Store and Google Play, in German, English, French, Dutch, Polish and Italian) holds your digital service card, shows your miles and Points balance, credits missing flights by scanning or photographing a boarding pass up to six months after the flight, includes the Travel Calculator, MyChallenge and a quiz, and gives 500 miles on first login.
Source: Miles & More: app features
How do I change the name on my Lufthansa Miles & More account after marriage or a legal name change?
Send an official document that shows both the old and new name (for example a marriage certificate), issued by a public authority, via the Miles & More contact form; the team then updates your profile. Name changes can't be done online or by phone for data-protection reasons.
I accidentally created two Lufthansa Miles & More accounts. Can they be merged?
The terms allow only one Miles & More account per person (section 1.2). If your duplicate is a Travel ID created through a Lufthansa Group airline site, you can link it to your Miles & More profile yourself on the profile page after logging in to the airline channel; only one profile can exist per email address.
Source: Miles & More help: Travel ID FAQ
How do I close my Lufthansa Miles & More account, and what happens to my miles?
You can terminate at any time in writing, with no notice period (terms section 4.1.1). Miles & More's help page on ending membership says to use the contact form or send a letter by post, quoting your service card number and the postal or email address stored in your profile. After an ordinary termination your miles stay valid for 12 months (36 months if the account holds more than 500,000 miles); after a termination for cause they last six months (section 4.2).
Can I join Lufthansa Miles & More if I live outside the airline's home country?
Yes, as long as you are resident in a country where Miles & More is offered (terms section 1.1); minors also need a legal representative's consent. Miles & More's credit card page adds that Miles & More Credit Cards are available in more than 20 countries.
How do I update my email, address or phone number with Lufthansa Miles & More?
Change your address, phone number or email any time under your profile on the website, or in the app: go to More, then Profile & Settings > Personal information, and tap the pencil icon at the top right and again in the section you want to change. Alternatively, call Miles & More with your service card number and PIN to hand.
What do I do if I am locked out of my Lufthansa Miles & More account?
You can log in either with your Travel ID email and password or with your service card number and PIN. Request a new password or a new PIN online; if you've forgotten your Travel ID, call the Service Team with your service card number and PIN, and if you can't find the card number, send the contact form with a photo of your ID.
If I join Lufthansa Miles & More after a flight, can I still claim miles for it?
Yes. Retroactive credit is possible even if you were not a Miles & More member at the time of the flight, provided you request it within six months. Miles & More's help page on retroactive flight credit adds that you can only claim your own miles and Points and the ticket must be issued to the person logged in.
Source: Miles & More: retroactive credit of miles and Points
Does Lufthansa have a separate program for small businesses, and can I earn in both?
Yes: Lufthansa runs PartnerPlusBenefit, a corporate bonus programme that companies can register for free of charge. The company earns BenefitPoints on employees' business trips with Lufthansa and up to ten partner airlines and redeems them for free flights, upgrades, seat reservations, lounge access or on-board Internet access with FlyNet. Lufthansa's PartnerPlusBenefit page doesn't say whether travellers also earn Miles & More miles on the same trips.
Source: Lufthansa: PartnerPlusBenefit
Earning on Lufthansa flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are miles calculated on Lufthansa flights: by fare paid, by distance, or by a fixed amount?
It depends on how the ticket was booked. Booked through a Lufthansa Group airline's own channel, or on a travel agency ticket whose number starts with 220, 724, 257, 082 or 101, or a Eurowings ticket, Lufthansa flights earn by fare: airfare (ticket price plus the airline's surcharges) x 4, or x 6 for Frequent Travellers, Senators and HON Circle Members. Any other ticket earns fixed mileage amounts or miles based on flight distance and booking class. Points, Qualifying Points and HON Circle Points are fixed per flight segment by travel class and whether the flight is continental or intercontinental, not by fare.
How many miles do I earn per dollar (or per mile flown) on Lufthansa?
4 miles per euro of airfare without status, or 6 per euro for Frequent Travellers, Senators and HON Circle Members, when the Lufthansa flight is booked through a Lufthansa Group airline's own channel or on a travel agency ticket numbered 220, 724, 257, 082 or 101. Airfare means the ticket price plus the airline's surcharges and excludes extra services such as seat allocation or excess baggage; Miles & More's miles calculation page adds that a fare paid in dollars or another currency is converted into euros at the rate valid when the ticket was issued. Tickets booked through other channels earn fixed amounts or miles based on flight distance and booking class instead.
Do basic economy or light fares on Lufthansa earn miles?
Yes, in almost all booking classes. Lufthansa's earning page lists only booking classes I, O, R and X as earning no miles, though it adds that some flight numbers and booking classes may not qualify for miles and Points. A cheap fare booked through a Lufthansa Group channel still earns 4 miles per euro of airfare (6 with status), just fewer miles in total; tickets from other channels earn fixed amounts or by flight distance and booking class.
What elite bonus do status members earn on Lufthansa flights?
A 50% Executive Bonus on Lufthansa flights, built into the mileage factor: Frequent Travellers, Senators and HON Circle Members earn the airfare x 6 instead of x 4 on tickets that earn under the fare-based system (tickets sold by a Lufthansa Group airline, or agency tickets starting 220, 724, 257, 082 or 101). The factor is also 6 on flights operated by Air Canada, Air Dolomiti, All Nippon Airways, Austrian, Brussels Airlines, Croatia Airlines, LOT, Lufthansa City, SWISS and United, and 5 (a 25% bonus) on Discover Airlines, Eurowings, Luxair and other airline partners. Points depend only on travel class and whether the flight is continental or intercontinental, so they are the same for everyone.
How long after a flight do miles post to my Lufthansa Miles & More account?
Miles & More's help page says it can take up to 14 days for the Miles and Points from a flight to be credited, while its retroactive credit page says flights are usually credited within 7 days and you can ask for a retroactive credit once that period has passed. Keep your boarding pass or booking number until they appear; if nothing has posted, request a retroactive credit with the online form or in the app, within 6 months.
Do award tickets earn miles or status credit on Lufthansa?
No. Award Flight tickets are generally excluded from earning miles and Points, as are industry-discounted tickets such as ID and AD fares.
Which Lufthansa tickets earn no miles at all?
Award Flight tickets and reduced tickets within the travel industry (such as ID and AD) are generally excluded from earning miles and Points, and on Lufthansa booking classes I, O, R and X earn no miles. Miles & More adds that some flight numbers and booking classes may not qualify for earning miles and Points.
Do taxes, fees and surcharges on a Lufthansa ticket earn miles?
Only the airline's surcharges count, on top of the ticket price. On Lufthansa flights booked through a Lufthansa Group airline's channel (or on an agency ticket numbered 220, 724, 257, 082 or 101), miles are the airfare x 4 (or x 6 with status), and Miles & More defines airfare as the ticket price plus surcharges levied by the airline. Its miles calculation page adds that miles are not awarded on the total price of the flight and that product and service charges earn nothing. Tickets booked through other channels earn fixed amounts or by flight distance and booking class instead.
If I upgrade a ticket on Lufthansa, do I earn miles on the original fare or the upgraded cabin?
On the fare you paid, plus the upgrade itself. The airfare that earns miles excludes upgrade payments, but Lufthansa credits miles separately for fixed-price upgrades to Premium Economy, Business and First Class and for offer-based upgrades: for flights from 29 April 2025, an upgrade booked online or by phone earns the upgrade price x 4, or x 6 with frequent flyer status. Fixed-price upgrades bought at online check-in or at the airport also earn miles on those flights, but an upgrade to Premium Economy on board earns none.
Do infant or child tickets on Lufthansa earn miles?
Child tickets can, infant tickets can't. Membership starts at age two (terms section 1.1), so a child can hold an account and is credited for their own flights like any member, whoever is invoiced for the ticket (section 2.2.1); the miles depend on the ticket price, including airline surcharges, or the booking class paid (section 2.2.2). An infant under two can't be a member, and only the member who actually flies can be credited, so a lap-infant ticket earns nothing.
Do group bookings, tour packages or charter flights on Lufthansa earn miles?
They can, depending on the fare. The terms of participation don't name group, package or charter tickets among the exclusions; section 2.2.6 withholds miles and Points for certain booking or travel classes and special rates (reduced industry fares such as ID, AD and PEP tickets), for services booked with miles, for free flights and for services that earn in another bonus programme. It adds that further exclusions are set out in Miles & More's communication channels or stated before booking, so check the fare conditions of a group or tour ticket.
Do employee, industry or heavily discounted fares on Lufthansa earn miles?
Industry fares don't, but ordinary discounted fares do. Reduced tickets within the travel industry, such as ID and AD fares, are generally excluded from earning miles and Points, the same as Award Flight tickets. A low public fare still earns unless it is in booking class I, O, R or X, which earn no miles on Lufthansa, though Miles & More notes that some flight numbers and booking classes may not qualify.
How do I add my Lufthansa Miles & More number to an existing Lufthansa booking?
Miles & More's help pages cover doing it after the flight. Check your account first, since automatic credit from airline partners can take up to 7 days from departure; if the flight still hasn't posted, request retroactive credit within 6 months using the online form or in the app (More > Credit Miles and Points > Flights, where you fill in the fields or upload a photo of your boarding pass). You need the date, flight number, route, travel class and ticket number, some airlines also need the boarding pass, and the ticket must be issued in your own name. The help page on accepted requests adds that miles usually arrive within a few days.
Does Lufthansa have a calculator to estimate miles for a flight?
Yes. Miles & More's Travel Calculator on miles-and-more.com has an easy mode, mainly for estimating the miles you can expect to earn before you book, and an expert mode for a more precise calculation once you've booked, since it also takes into account factors such as the booking class.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Lufthansa Miles & More?
All Star Alliance airlines plus Air Dolomiti, Austrian, Brussels Airlines, Croatia Airlines, Discover Airlines, Eurowings, ITA Airways, LOT, Lufthansa, Lufthansa City, Luxair and SWISS, although some flight numbers and booking classes are excluded from earning. Miles & More's flight benefits page counts over 35 airline partners in total. See earn.
Source: Miles & More help: flights that count towards status
How are miles calculated on partner airline flights credited to Lufthansa Miles & More?
It depends on where the ticket was bought. Tickets sold by a Lufthansa Group airline, or agency tickets starting 220, 724, 257, 082 or 101, earn by fare: airfare x 4, or for status members x 6 on flights operated by airlines with a 50% Executive Bonus (such as Air Canada, ANA, LOT and United) and x 5 on other partners. Tickets booked through an airline outside the Lufthansa Group earn a flat rate by booking class on continental flights and booking class x distance flown on intercontinental ones. Points, Qualifying Points and HON Circle Points depend only on travel class and whether the flight is continental or intercontinental.
Which booking classes on partner airlines earn miles in Lufthansa Miles & More, and which earn nothing?
Miles and Points are earned in almost all booking classes on scheduled partner flights; only Award Flights and some special fares earn nothing. The exact excluded classes differ by airline and are listed on each partner's offer page.
Do partner airline flights count toward elite status in Lufthansa Miles & More?
Partly. Points are earned on all Star Alliance flights, but the Qualifying Points and HON Circle Points you also need come only from flights operated by Air Dolomiti, Austrian, Brussels Airlines, Croatia Airlines, Discover, Eurowings, ITA Airways, LOT, Lufthansa, Lufthansa City, Luxair and SWISS. HON Circle Points require Business or First Class.
Source: Miles & More help: flights that count towards status
Does it matter whether a partner flight is ticketed by Lufthansa or by the partner for Lufthansa Miles & More earning?
Yes, it decides how miles are calculated. A ticket sold by a Lufthansa Group airline (Air Dolomiti, Austrian Airlines, Brussels Airlines, Discover Airlines, Eurowings, Lufthansa, Lufthansa City or SWISS), or a travel agency ticket starting with 220, 724, 257, 082 or 101, earns by fare: airfare x 4, or x 5 or x 6 with status depending on the operating airline. Booked through an airline outside the Lufthansa Group, a partner flight earns a flat rate by booking class if it is continental, or booking class x distance flown if it is intercontinental.
Which non-alliance airlines partner with Lufthansa Miles & More for earning?
Air Dolomiti, Discover Airlines, Eurowings, Lufthansa City and Luxair are not on Star Alliance's list of member airlines, yet they earn Points in Miles & More and even Qualifying Points and HON Circle Points, according to Miles & More's help page on flights that count towards status. Croatia Airlines and ITA Airways earn the same way but are Star Alliance members: Croatia Airlines' Star Alliance page lists both among the alliance's 26 member airlines.
Source: Miles & More help: flights that count towards status
How long do partner airline flights take to post to Lufthansa Miles & More?
Automatic airline-partner credits can take up to 7 days after departure. After that, request retroactive credit online or in the app within six months of the flight.
Can I credit different flights on the same ticket to different programs, or must the whole ticket go to Lufthansa Miles & More?
Miles & More sets the rule per flight: each flight can only ever count towards one programme, and its miles and Points go to the Miles & More account entered in the booking by you or your travel agency, so a flight credited to another programme can't count for Miles & More as well. The help page says nothing either way about splitting the flights of one ticket between programmes.
Source: Miles & More help: transferring miles between programmes
Do Lufthansa Miles & More elite members earn a bonus on partner airline flights?
Yes, on tickets that earn under the fare-based system, meaning those sold by a Lufthansa Group airline or agency tickets starting 220, 724, 257, 082 or 101. The Executive Bonus is built into the mileage factor: 50% extra (x 6 instead of x 4) on flights operated by Air Canada, Air Dolomiti, All Nippon Airways, Austrian, Brussels Airlines, Croatia Airlines, LOT, Lufthansa, Lufthansa City, SWISS and United, and 25% (x 5) on Discover Airlines, Eurowings, Luxair and other Miles & More airline partners. It adds miles only: Points depend just on travel class and whether the flight is continental or intercontinental.
Where does Lufthansa publish the partner earning charts for Lufthansa Miles & More?
On each airline partner's own page on miles-and-more.com: Miles & More's help page on booking classes says the details are in the information on its individual airline partners, and the Lufthansa page, for example, carries booking-class tables for miles. For a specific flight, the Travel Calculator's expert mode gives a more precise figure once you've booked, since it also takes the booking class into account.
Can I earn miles on trains, buses or ferries through Lufthansa Miles & More?
Yes, on the airlines' own rail services: Miles & More's help centre says journeys with Austrian AIRail, Lufthansa Express Rail and SWISS Air Rail earn Points, Qualifying Points and HON Circle Points in the same way as flights operated by Austrian Airlines, Lufthansa or SWISS. The maximum thresholds for these rail journeys are 160 Qualifying Points for Frequent Traveller status, 500 Qualifying Points for Senator status and 1,000 HON Circle Points for HON Circle status.
Source: Miles & More help: Points on AIRail and Express Rail
Missing miles and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing miles from Lufthansa Miles & More?
Six months from the flight (or from using and paying for a partner service), with complete documentation, per terms section 2.2.7.
How do I file a missing miles claim with Lufthansa Miles & More?
Log in and use the online retroactive credit form, which needs no documents, or in the app go to More > Credit Miles and Points > Flights and upload a photo of your boarding pass. Miles & More's retroactive credit page adds that you select the relevant airline or partner on the form and that the app can also scan the boarding pass bar code. Check your account first, since automatic airline credits can take up to 7 days.
What information does Lufthansa Miles & More need for a missing miles claim?
Date, flight number, route, travel class and ticket number; some airline partners also require the boarding pass. The ticket must have been issued to the person logged in. For other partners, Miles & More's retroactive credit page says to keep the receipts for your purchases, hotel or car rental booking or the services you used.
How do I claim missing miles for a partner airline flight in Lufthansa Miles & More?
Same form: log in, open the retroactive credit form, select the relevant airline and enter the flight details (boarding pass may be required). Flights post automatically within 7 days, hotels and car rentals within about 14 days, so claim after that and within six months. See claim missing miles.
Source: Miles & More: retroactive credit of miles and Points
How long does Lufthansa Miles & More take to process a retroactive claim?
If the request is accepted, the miles and Points are usually credited within a few days, and the status of the request is shown in your account. If declined, you are told why.
Source: Miles & More help: has my retroactive credit been accepted
Can I claim miles for flights taken before I joined Lufthansa Miles & More?
Yes: retroactive credit is available even if you were not a Miles & More member at the time of the flight, as long as the flight was within the last six months.
Source: Miles & More: retroactive credit of miles and Points
My flight was credited to the wrong program. Can Lufthansa Miles & More move the miles?
No. Miles & More can't move miles, Points, Qualifying Points or HON Circle Points between frequent flyer programmes, and a flight can only ever count towards one programme: it is credited to the account entered in the booking by you or your travel agency. If the flight simply never reached your Miles & More account, request the credit online; see claim missing miles.
Source: Miles & More help: transferring miles between programmes
Will Lufthansa Miles & More credit a flight if the name on the ticket does not exactly match my account?
Only if the ticket was issued to you: Miles & More's help page says you can only have your own miles and Points credited retroactively and the ticket must be issued to the person logged in. If your name has changed, Miles & More's name change help page asks for an official document from a public authority showing both your old and new name (such as a marriage certificate), sent through the contact form; name changes can't be made online or by phone.
What can I do if Lufthansa Miles & More rejects a missing miles claim?
Miles & More tells you why a retroactive credit request was not accepted, and the details appear in your Miles & More account. The page's contact section lists your local Miles & More Service Centre, with its opening hours and written contact options, if you want to follow up. Keep the time limit in mind: the terms (section 2.2.7) only allow retroactive credit within six months of the flight.
Source: Miles & More help: has my retroactive credit been accepted
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Lufthansa Miles & More credit cards, and in which countries?
Miles & More's credit card page says Miles & More Credit Cards are available in more than 20 countries. Its list of cards that suspend mileage expiry names Barclays in the USA, Card Complete and DC Bank (Diners Club) in Austria, Swisscard and Cornèrcard in Switzerland, Spuerkeess (Luxair Visa) in Luxembourg, MUFG in Japan, Advanzia Bank in France and Italy, UniCredit in Italy and Romania, Piraeus Bank in Greece, Bank Pekao in Poland, Caixa Geral de Depósitos in Portugal, CaixaBank in Spain, PBZ and Erste Card in Croatia, Banca Mifel in Mexico, Axis Bank in India and CAL in Israel, plus a Platinum Mastercard in Cyprus.
Source: Miles & More: credit cards that suspend mileage expiry
How many miles per dollar do Lufthansa Miles & More credit cards earn?
The US Miles & More World Elite Mastercard from Barclays earns 2 award miles per $1 on tickets bought directly from Miles & More integrated airline partners and 1 award mile per $1 on all other purchases, with no foreign transaction fees (as of 2026).
Source: Barclays US: Lufthansa Miles & More World Elite Mastercard
What sign-up bonus do Lufthansa Miles & More credit cards typically offer?
Barclays' US Lufthansa Miles & More World Elite Mastercard offers 60,000 award miles once you spend $3,000 on purchases and pay the annual fee, both within the first 90 days (as of September 2026).
Source: Barclays US: Lufthansa Miles & More World Elite Mastercard
Can credit card spending earn elite status or tier credit in Lufthansa Miles & More?
Only indirectly. Holders of a Miles & More Credit Card whose services include mileage exchange can, once per calendar year, exchange miles earned from card purchases in the current and previous calendar year for status credit: 5,000 miles = 20 Points + 20 Qualifying Points, up to 25,000 miles = 100 Points + 100 Qualifying Points (never HON Circle Points). Welcome bonuses and promotional miles don't count, eligible cards vary by country, and a validated exchange can't be reversed.
Which bank points transfer to Lufthansa Miles & More, and at what ratio?
Only where Miles & More has an agreement with the other programme; otherwise the terms (section 2.1.2) rule out converting outside points into miles. The example on Miles & More's own site is American Express Membership Rewards in Switzerland: 2 Membership Rewards points = 1 award mile, open only to American Express cards issued in Switzerland. See transfer partners.
Source: Miles & More: American Express Membership Rewards (Switzerland)
How long do bank point transfers to Lufthansa Miles & More take?
Usually a few days. American Express Switzerland, which converts Membership Rewards points into airline miles at typically two points per mile and lists Miles & More (SWISS) among its partners, says the transfer of points to miles usually takes place within a few days. You request it in the rewards shop under Travel, 'Transfer points to partner programs', and you must already be a Miles & More member.
Source: American Express Switzerland: earn miles with American Express
Can I transfer miles back out of Lufthansa Miles & More to a bank program?
Generally no. Section 2.1.3 of the terms says neither miles nor Points nor the account can be transferred to third parties, and section 2.1.2 allows converting miles into another loyalty programme's points only where the operators have an agreement with that programme and have announced it in Miles & More's communication channels.
Do Lufthansa Miles & More credit cards have annual fees, and what perks offset them?
Yes. The US Lufthansa Miles & More World Elite Mastercard from Barclays carries an annual fee, which you must pay within the first 90 days to earn the welcome bonus. The perks that offset it are a Companion Ticket and two Lufthansa Business Lounge vouchers after each account anniversary, and the card charges no foreign transaction fees.
Source: Barclays US: Lufthansa Miles & More World Elite Mastercard
Do any Lufthansa Miles & More credit cards include a companion fare or free flight certificate?
Yes. The US Miles & More World Elite Mastercard gives the primary cardmember a Companion Ticket after the first purchase on the new account and on every account anniversary after that: an Economy Class companion fare on Lufthansa-operated flights from the US to Europe, the Middle East, Africa or the Far East, booked by phone with the Miles & More Companion Ticket Service (1-866-461-5399) together with a paid Economy ticket in booking class H, M, Y or B on the same flights. The companion still pays taxes and fees and usually a $60 round-trip weekend surcharge, and the ticket can't be used with Premium Economy fares or combined with award tickets.
Is there a business credit card for Lufthansa Miles & More?
In some markets, yes. Miles & More's list of cards that suspend mileage expiry includes business cards in Austria (the Austrian Miles & More World Business Mastercard from Card Complete and the Diners Club Business Card from DC Bank), Switzerland (Swisscard's SWISS SME card packages and Cornèrcard's Business Combi-Offer), Italy (UniCreditCard Business Miles & More) and Luxembourg (Miles & More Luxair Visa Business), and all of them count for the suspension.
Source: Miles & More: credit cards that suspend mileage expiry
Can I get a Lufthansa Miles & More credit card if I live outside the United States?
Yes. Miles & More Credit Cards are issued in more than 20 countries; pick your region on the credit-card overview page to see the card available where you live. Benefits such as the welcome bonus, insurance and mileage protection vary by country and card.
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying miles.
Does Lufthansa Miles & More have an online shopping portal, and how does it work?
Yes. Miles & More's Online Shopping portal has offers for earning and redeeming miles in numerous online shops, in categories such as fashion and accessories, electronics and office supplies, sport and entertainment. With some online partners you only need to register your service card number in your profile once; with others you log in directly with your Miles & More details and get the benefits automatically. Miles can also be redeemed for products at Worldshop.
Does Lufthansa Miles & More have a dining rewards program?
Not as a separate programme: Miles & More's page on earning miles in daily life lists no dining scheme. You can earn miles with selected local partners by showing your service card when you pay, and many shops and restaurants remind you of this by displaying the -M- mileage symbol.
Which hotel chains earn miles in Lufthansa Miles & More, and can hotel points be converted?
Hotels & Cars by Rocket Travel by Agoda, with over 500,000 hotels, pays up to 18,000 miles per night. Miles & More's Marriott partner page adds that once you link your Miles & More and Marriott Bonvoy accounts, a qualifying stay earns up to 40 Points toward Miles & More status (up to 120 per calendar year) in addition to Marriott Bonvoy points or Miles & More miles. Neither page mentions converting hotel points into miles.
Which car rental companies earn miles in Lufthansa Miles & More?
Hertz: Miles & More's Hertz page gives at least 500 miles on any rental car and 1,000 miles for an electric car. As a Hertz Gold Plus Rewards member you also get perks such as skipping the counter at major airports and adding an additional driver free of charge, and you can redeem miles for a Hertz car rental from 7,500 miles.
Source: Miles & More: Hertz partner page
Can I buy miles from Lufthansa Miles & More, at what price, and is there a yearly cap?
Not directly: Miles & More's own answer is that miles, Points, Qualifying Points and HON Circle Points cannot be bought. The routes it points to instead are the earning promotions that multiply miles, the Bundle&Go shop (run through Points.com) whose travel bundles come with large mileage credits, and exchanging a limited number of miles for Points and Qualifying Points.
Does Lufthansa Miles & More run bonus promotions on buying miles?
No, because Miles & More doesn't sell miles: its help page says miles, Points, Qualifying Points and HON Circle Points can't be bought. Its promotions instead multiply the miles you earn, and Bundle&Go (run through Points.com) lets you earn lots of miles quickly while getting special travel offers.
Can I gift miles to another Lufthansa Miles & More member?
No. Miles, Points and accounts can't be transferred to anyone (terms section 2.1.3). You can instead give Award Flights to friends and relatives you have a personal relationship with (section 2.3.7), and Miles & More's family benefits page adds that two adults and up to five children aged two or above can combine their miles in a Mileage Pool.
Are there phone, internet, energy or subscription partners that earn miles in Lufthansa Miles & More?
For subscriptions, yes in Switzerland: the Swiss Miles & More site lists partners for subscriptions to leading daily newspapers (print edition, e-paper or app) and partners from the book industry, and you earn extra miles for recommending a newspaper subscription to friends.
Source: Miles & More Switzerland: earn with books and subscriptions
Can I earn miles on fuel or groceries with Lufthansa Miles & More?
Indirectly, through points you convert. On the German Miles & More site, Shell ClubSmart members can convert the ClubSmart points they have earned into miles, or redeem miles for ClubSmart points. Miles & More's PAYBACK page adds that PAYBACK points (Germany's largest bonus programme, with more than 30 retail partners and over 600 online shops) convert into miles from 200 points, whenever you choose or automatically twice a year with the mileage subscription.
Source: Miles & More: Shell partner page
Where does Lufthansa Miles & More list its current earning promotions?
Under Earn > All offers on miles-and-more.com, which gathers the current offers for earning miles and Points from more than 300 partners and has a search box. The Earn menu groups partners into airlines, airports, hotels, travel, mobility, entertainment, shopping and finances, and the page shows the offers relevant to your region.
Source: Miles & More: all earning offers
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Lufthansa Miles & More?
Three: Frequent Traveller, Senator and HON Circle Member, plus Frequent Traveller Lifetime and Senator Lifetime for long-term loyalty.
How do I qualify for elite status in Lufthansa Miles & More: by spending, segments, distance or points?
By Points. Every segment earns a fixed number of Points based only on travel class and continental versus intercontinental; flights on Lufthansa Group and co-issuing partners also earn Qualifying Points, and Business/First on those airlines earn HON Circle Points. Fare paid and distance are irrelevant.
What are the qualification thresholds for each Lufthansa Miles & More tier?
Frequent Traveller: 650 Points and 325 Qualifying Points in a calendar year. Senator: 2,000 Points and 1,000 Qualifying Points. HON Circle: 6,000 HON Circle Points in a calendar year.
Source: Miles & More: achieving status
When does the Lufthansa Miles & More qualification year start and end, and how long does status last?
The qualification period is the calendar year. Status starts as soon as you reach the threshold and runs until the end of February of the year after next, so a minimum of one year (achieve in April 2024, valid to February 2026).
Do partner airline flights count toward Lufthansa Miles & More status?
Only in part. Qualifying Points and HON Circle Points come only from flights operated by Air Dolomiti, Austrian, Brussels Airlines, Croatia Airlines, Discover, Eurowings, ITA Airways, LOT, Lufthansa, Lufthansa City, Luxair or SWISS; flights on other Star Alliance airlines earn Points but not Qualifying Points, so on their own they can't get you status. Miles & More's status levels page sets the bar at 650 Points and 325 Qualifying Points for Frequent Traveller and 2,000 Points and 1,000 Qualifying Points for Senator in a calendar year.
Source: Miles & More help: flights that count towards status
Does Lufthansa Miles & More offer a status match or status challenge?
Not at the moment. Miles & More's status match portal, run by Loyalty Status Co, currently takes only waitlist registrations: members can register their interest in a future Status Match opportunity and be the first to know when one opens, rather than apply. The portal mentions no status challenge.
Source: Miles & More status match portal (operated by Loyalty Status Co)
Does Lufthansa Miles & More offer lifetime or million-miler status?
Yes: 30,000 Qualifying Points accumulated over the years gives Frequent Traveller Lifetime status automatically, and 40,000 Qualifying Points gives Senator Lifetime status. Miles & More's status levels page names only these two lifetime levels, so there is no lifetime HON Circle.
Source: Miles & More: lifetime status
If I fall short of requalifying, does Lufthansa Miles & More drop me one tier or all the way?
One tier. If you don't earn enough Points, Qualifying Points or HON Circle Points in the calendar year, you receive the status below the one you held: a Senator who can't renew gets Frequent Traveller status for a year, and a HON Circle Member drops to Senator.
Source: Miles & More help: what happens if I cannot renew my status
What baggage benefits do Lufthansa Miles & More elite members get?
Frequent Travellers get one additional checked bag in Economy (on Lufthansa, two bags of up to 23 kg), though not on Economy Basic or Light fares on Lufthansa, SWISS, Austrian and several other airlines; Senators and HON Circle Members get one extra bag in every class (or an extra 20 kg with airlines that use a weight concept) plus expedited baggage handling. Senators and HON Circle Members can also take an additional golf bag free, and Frequent Travellers can include one piece of golf equipment in their allowance.
Which Lufthansa Miles & More tiers get lounge access, and where?
Frequent Traveller: the Lufthansa, SWISS and Austrian Business Lounges when flying Economy on a Star Alliance or ITA Airways flight, plus Brussels Airlines, LOT and ITA Airways lounges on qualifying flights. Senator: Senator Lounges and Star Gold Lounges, with one travel companion free of charge. HON Circle: Lufthansa First Class, SWISS First and Austrian HON Circle Lounges and the Lufthansa First Class Terminal in Frankfurt, regardless of travel class on flights with Air Dolomiti, Austrian, Lufthansa, Lufthansa City and SWISS, with up to two companions and their own children under 18.
Do Lufthansa Miles & More elite members get complimentary upgrades, and how are they prioritised?
Not as a listed status benefit. Instead, Senators get two upgrade eVouchers and HON Circle Members four on qualification or renewal, valid for 24 months and usable to upgrade to a higher travel class online, through the Miles & More Service Centre or at the airport. Some booking classes can't be upgraded and eVouchers are redeemed only where capacity is expected; otherwise, Miles & More's flight benefits page offers Upgrade Awards from 10,000 miles.
Do Lufthansa Miles & More elite members get free seat selection or extra-legroom seats?
Senators and HON Circle Members get complimentary seat reservations, including Extra Legroom seats, for themselves and up to eight companions on the same booking when flying with Lufthansa, SWISS, Austrian and Brussels Airlines, subject to availability and not on Economy Light bookings on short-haul flights. Lufthansa's seat reservation page names no free seat benefit for Frequent Travellers.
Which fees does Lufthansa Miles & More waive for elite members?
Seat reservation fees are waived for Senators and HON Circle Members on flights operated by Air Dolomiti, Austrian Airlines, Brussels Airlines, Discover Airlines, ITA Airways, Lufthansa, Lufthansa City and SWISS, except in the Basic and Light fares and on some Allegris seats, and HON Circle Members can rebook onto an earlier flight on the same day free of charge on Austrian Airlines, Lufthansa and SWISS flights within Europe. Award change fees are not waived: the Award Flight terms list no status exemption.
What do Lufthansa Miles & More tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Frequent Traveller = Star Alliance Silver; Senator and HON Circle = Star Alliance Gold. The blue base card is a Star Alliance base member. See Star Alliance.
Can elite benefits in Lufthansa Miles & More be shared with family or a companion?
Yes. According to Miles & More's status pages, a HON Circle Member's spouse or partner can get Senator status on request for as long as the HON Circle status lasts; Senators can bring a travel companion into Senator and Star Alliance Gold Lounges, plus children under 18 in Austrian, Brussels Airlines, ITA Airways, Lufthansa and SWISS lounges; and Senators and HON Circle Members get 50% off Award Flights for a companion on their booking. Extra Benefits add partner cards: a Frequent Traveller card for Senators at 3,500 Qualifying Points, and a Frequent Traveller or Senator card for HON Circle Members at 11,500 or 13,000 HON Circle Points.
Do surplus qualifying points roll over to the next year in Lufthansa Miles & More?
Not on their own: Miles & More's status page sets the thresholds per calendar year, and its eVoucher page sets out the way to carry Points over. Senators and HON Circle Members can use eVouchers to carry over Points earned in the current year after their status renewal: 1 eVoucher = 100 Points and Qualifying Points (HONs also get 100 HON Circle Points), up to four eVouchers per transaction, credited at the beginning of January the following year.
Source: Miles & More: exchange or transfer Points with eVouchers
Can I gift or nominate someone for status in Lufthansa Miles & More?
Mainly through Extra Benefits milestones within a calendar year: Senators who reach 3,500 Qualifying Points get a Frequent Traveller partner card to give a friend or family member, and HON Circle Members get a Frequent Traveller partner card (with 35,000 miles) at 11,500 HON Circle Points and a Senator partner card (with 50,000 miles) at 13,000. Miles & More's HON Circle page adds that a HON Circle Member's spouse or partner gets Senator status on request for as long as the HON Circle status lasts.
Can I buy status or top-up missing qualifying points in Lufthansa Miles & More?
Normally no. The one exception was a 2026 offer that ran from 29 July to 30 September 2026: members without status who held a qualifying Miles & More Credit Card from Germany, Italy, Switzerland, Austria or Belgium could buy Frequent Traveller status for EUR 650 or 80,000 miles, valid until 28 February 2027 and credited within 7 days. That offer has ended, and Miles & More's help page says Points, Qualifying Points and HON Circle Points can't be bought; what it offers instead are exchanges. Holders of a Miles & More Credit Card with mileage exchange can swap 5,000 to 25,000 miles once per calendar year for up to 100 Points and 100 Qualifying Points, as its mileage exchange terms set out, and its Extra Benefits page lets Frequent Travellers who reach 800 Qualifying Points in a calendar year exchange up to 20,000 miles for up to 125 Points and 125 Qualifying Points.
Source: Miles & More: fast lane to Frequent Traveller status (2026 offer)
Will Lufthansa Miles & More elite benefits be recognised on partner airlines?
Yes, through Star Alliance: Frequent Travellers get Silver benefits (waitlist and standby priority, extra bag on Air Canada and United); Senators and HONs get Gold benefits on any Star Alliance carrier, including lounge access with a guest, priority check-in, boarding and baggage, an extra 20 kg or piece, and fast track at selected airports.
Does Lufthansa Miles & More offer selectable benefits or milestone rewards for elites?
Yes, fixed Extra Benefits at milestones. Frequent Travellers: 700 Qualifying Points = one eVoucher, 800 = mileage exchange. Senators: 2,200 = EUR 50 WorldShop gift card, 2,500 = two eVouchers, 3,500 = Frequent Traveller partner card, 4,500 = 15,000 miles, 5,500 = First Class Lounge voucher. HON: 7,000 and 10,000 HON Circle Points = two eVouchers each, 8,500 = 30,000 miles, 11,500 = Frequent Traveller partner card + 35,000 miles, 13,000 = Senator partner card + 50,000 miles.
Redeeming on Lufthansa
How awards are priced, the cheapest redemptions and the booking rules.
Does Lufthansa Miles & More use a fixed award chart or dynamic pricing for Lufthansa flights?
Dynamic for Lufthansa, Lufthansa City, SWISS, Austrian, Discover Airlines and Air Dolomiti, where the mileage amount varies for each flight. All other airline partners, including Brussels Airlines, Eurowings, LOT and the other Star Alliance carriers, price from the Award Flight chart. Miles & More's news page on the change shows flexible pricing began on 3 June 2025 for Lufthansa, SWISS, Austrian and Lufthansa City only, so Discover Airlines and Air Dolomiti moved over later. See award charts.
What is the cheapest award ticket in Lufthansa Miles & More?
Award Flights start from 9,000 miles, and Miles & More's mileage bargains page lists monthly offers on Brussels Airlines, Croatia Airlines, Eurowings, LOT and Luxair from as little as 12,000 miles, with mileage savings of up to 50%.
Can I book one-way awards in Lufthansa Miles & More, and are they half the round-trip price?
Yes, and yes. The Award Flight booking lets you choose round trip, one-way or open jaw, and Miles & More's Award Flight terms say a one-way Award Flight costs 50% fewer miles than a standard Award Flight with outbound and return flights. The Award Flight chart's mileage amounts are for outbound and return flights.
How do I search for award seats on Lufthansa?
On miles-and-more.com, choose round trip, one-way or open jaw, the travel class and the passengers (adults, children aged 2 to 11 and infants up to 24 months), then search; taxes, fees and airline surcharges are shown separately. Miles & More's Award Flight terms add that the 35 airline partners they name can generally be booked online up to 361 days before departure, and a ticket can be booked and issued as late as 180 minutes before departure if you meet the check-in times.
What is the difference between saver and standard (or flexible) awards in Lufthansa Miles & More?
Lufthansa Group awards on Lufthansa, SWISS, Austrian, Lufthansa City, Discover Airlines and Air Dolomiti are sold as fares rather than saver and standard levels: Basic, Light, Comfort and Flex in continental Economy, Light, Comfort and Flex in continental Business, and Light, Comfort, Comfort Plus and Flex intercontinental (no Light in First). The mileage amount is flexible and depends on booking date, route, travel date and time, class and fare; Light fares come at lower mileage amounts, while Flex fares usually have more flexible terms. Other airline partners price from the Award Flight chart.
Source: Miles & More: Award Flight fares and mileage amounts
Does Lufthansa Miles & More allow stopovers or open jaws on award tickets?
Open jaws, yes: Miles & More's Award Flight terms say Award Flights can be booked for open-jaw trips, with further information from the Service Team, which you also contact about stopovers and connecting flights beyond those offered online. Stopovers are built into two special awards: the 3-region Award Flight, from 95,000 miles, allows a longer stopover, and the World Award Flight on Star Alliance airlines, from 195,000 miles, allows up to 7 stopovers.
Can I pay part in miles and part in cash with Lufthansa Miles & More?
Yes. Cash & Miles lets you move a slider at checkout to pay any share of a Lufthansa (plus Air Dolomiti and Discover) flight, or a WorldShop purchase, with miles, from a minimum of 3,000 miles; availability varies by country and partner.
Source: Miles & More: Cash & Miles
How do I add an infant or child to an award ticket in Lufthansa Miles & More?
Add them to the booking online, as Miles & More's Infants' Award Flight page explains. Under section 1.2 of the Award Flight terms, an infant under two without a seat costs 10% of the adult miles (with taxes, fees and surcharges charged separately), and a child aged 2 to 11 gets 25% off the adult mileage; the Infants' Award Flight page adds that an infant who needs a seat is booked on a Child's Award Flight at 25% off.
Does Lufthansa Miles & More offer a round-the-world or multi-city award?
Yes. The Award Flight chart prices the World Award Flight at 195,000 miles in Economy, 400,000 in Business and 540,000 in First, and the 3-region Award Flight at 95,000 in Economy, 140,000 in Premium Economy (only on flights operated by selected Lufthansa Group airlines), 215,000 in Business and 330,000 in First. Miles & More's Award Flight terms add that a World Award Flight includes one Atlantic and one Pacific crossing, needs at least ten days between the start of the first and the last long-haul flight and is valid for 12 months; the Service Team gives the maximum number of segments and stopovers.
Do awards in Lufthansa Miles & More book into basic economy or a regular fare?
You choose the fare. Lufthansa Group awards on Lufthansa, SWISS, Austrian, Lufthansa City, Discover Airlines and Air Dolomiti are sold as fares: continental Economy as Basic, Light, Comfort or Flex, continental Business as Light, Comfort or Flex, and intercontinental cabins as Light, Comfort, Comfort Plus or Flex (no Light in First). Each fare carries its own seat reservation, rebooking, refund and baggage terms and its own mileage amount; awards on other partners price from the fixed chart.
Source: Miles & More: Award Flight fares and mileage amounts
What is the minimum number of miles needed to book an award in Lufthansa Miles & More?
3,000 miles. Miles & More's flight benefits page offers Cash & Miles from as little as 3,000 miles and Upgrade Awards from 10,000 miles; its redemption page says you can redeem for awards as soon as you have earned 3,000 miles and offers Award Flights from 9,000 miles; and its Hertz page lets you redeem miles for a Hertz car rental from 7,500 miles.
Source: Miles & More: flight benefits
What are the best-value redemptions in Lufthansa Miles & More?
The programme's own discounts: mileage bargains, with new offers every month at up to 50% fewer miles from as little as 12,000 miles on Brussels Airlines, Croatia Airlines, Eurowings, LOT and Luxair (online only, and they can't be rebooked or cancelled), and Fly Smart last-minute awards for up to 40% fewer miles. Miles & More's family benefits page adds the Companion Award Flight, on which a Senator's or HON Circle Member's companion flies for 50% fewer miles, and savings of up to 90% for babies and infants. See value.
Source: Miles & More: mileage bargains
Does flying on an award ticket in Lufthansa Miles & More earn status or miles?
No. Award Flight tickets are excluded from earning miles, Points, Qualifying Points and HON Circle Points.
Can I select seats on an award ticket in Lufthansa Miles & More, and is there a charge?
Yes, on the same terms as a paid ticket: Miles & More's Award Flight page says each award fare carries its own seat reservation terms, just as when you book with the airline. Lufthansa's seat reservation page gives Senators and HON Circle Members free seats (plus up to eight companions on the same booking, except on short-haul Economy Light), includes a free Classic Seat reservation in First and Business, and otherwise charges by fare type and seat category; it is currently not possible to pay for a seat reservation with Miles & More.
What baggage allowance do I get on an award ticket in Lufthansa Miles & More?
It depends on the award fare you pick. Lufthansa Group awards (Lufthansa, SWISS, Austrian, Lufthansa City, Discover Airlines, Air Dolomiti) are sold as fares, Economy Basic/Light/Comfort/Flex on continental routes and Light/Comfort/Comfort Plus/Flex intercontinental, and each fare has its own baggage allowance along with its seat reservation, rebooking and refund terms. Light fares come at lower mileage amounts, while Flex fares usually have more flexible terms. Awards on other airline partners are priced from the Award Flight chart, and the page doesn't set out their baggage rules.
Source: Miles & More: Award Flight fares and mileage amounts
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with miles from Lufthansa Miles & More?
Miles & More's Award Flight terms name 35 airlines you can generally book online: Aegean, Air Astana, Air Canada, Air China, Air Dolomiti, Air India, Air New Zealand, ANA, Asiana, Austrian, Avianca, Brussels Airlines, Cathay Pacific, Copa, Croatia Airlines, EgyptAir, Ethiopian, Eurowings, Discover Airlines, EVA Air, ITA Airways, LATAM, LOT, Lufthansa, Lufthansa City Airlines, Luxair, Olympic Air, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, Thai Airways, Turkish Airlines and United. The Miles & More Service Team books Award Flights with all other airline partners. See partner awards.
Which partner awards can be booked online with Lufthansa Miles & More, and which need a phone call?
Almost all airline partners can be booked online on miles-and-more.com, which Miles & More calls the quickest way to an Award Flight. The Service Team can also make the booking by phone (have your PIN ready for identification), and Miles & More's Companion Award Flight page adds that Companion Award Flights on flights operated by Eurowings can only be booked by telephone.
How are partner awards priced in Lufthansa Miles & More?
From the fixed Award Flight chart by region pair and cabin. Round-trip examples: within Europe 28,000 Economy / 50,000 Business; Europe-North America 50,000 Economy / 85,000 Premium Economy / 125,000 Business / 215,000 First; Europe-Southeast Asia 85,000 / 110,000 / 200,000 / 260,000. See award charts.
Which partner airlines add fuel surcharges to Lufthansa Miles & More awards?
Miles & More doesn't name them. Section 2.1 of its Award Flight terms says any applicable Miles & More airline partner surcharges are charged, along with taxes and fees, on top of the miles, payable by credit card and not with miles. Its Award Flight glossary describes airline surcharges as costs an airline charges for certain services or routes, such as the international/national surcharge, and says taxes, fees and surcharges vary by destination and routing because airlines, countries and airports levy them in different amounts.
Can I combine Lufthansa and partner flights on one award in Lufthansa Miles & More?
Sometimes. Miles & More's Award Flight chart (correct as of 3 March 2026) says that within Europe, Air Dolomiti, Austrian, Discover, Lufthansa, Lufthansa City and SWISS can't be combined with another Miles & More airline partner on a one-way journey with connecting flights; on other routes, the online booking shows which combinations of airline partners are allowed. Those six airlines are priced flexibly, while partners such as Eurowings, ITA Airways, LATAM and Luxair price from the fixed chart. See partner awards.
Which non-alliance airlines can be booked with Lufthansa Miles & More?
Besides the Star Alliance airlines (ITA Airways joined them on 1 April 2026, per the Lufthansa Group newsroom), Miles & More's Award Flight chart applies its Star Alliance mileage amounts to flights operated by the airline partners Air Astana and Cathay Pacific (both on selected routes only), Eurowings, LATAM Airlines, Luxair and Olympic, and the Lufthansa Group's Air Dolomiti, Discover Airlines and Lufthansa City are bookable too, priced flexibly per flight. The Award Flight booking page adds that Eurowings, ITA Airways and Luxair also offer mileage bargains, alongside Brussels Airlines, Croatia Airlines and LOT.
Are stopovers allowed on partner awards in Lufthansa Miles & More?
The Award Flight terms set no stopover rules of their own: section 1.3.2 sends questions about the availability and conditions of stopovers and connecting flights beyond those offered online to the Miles & More Service Team. Section 1.3 lets you combine Star Alliance and other Miles & More partner flights on one award and prices an open-jaw trip at 50% of each of the two round trips, and a World Award Flight (one Atlantic and one Pacific crossing, at least ten days between the start of the first and the end of the last long-haul flight) can only be booked through the Service Team.
Can I use miles to upgrade a partner airline flight through Lufthansa Miles & More?
Yes. Upgrade Awards on Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Discover Airlines and Lufthansa City are booked directly from Current bookings in your Miles & More account, while upgrades on all other Star Alliance airline partners go through a separate online request, where you enter the flight number, airline, booking class, airports and date. Miles & More's eVoucher page adds that upgrade eVouchers can be redeemed with all Star Alliance partners, depending on the destination, airline, travel class and booking class.
Can partner awards booked through Lufthansa Miles & More be changed or cancelled online?
Yes, where the fare allows. Refunds for eligible fares can be requested online under My bookings, but only for the whole booking; to cancel individual passengers, contact the Service Team. Miles & More's rebooking help page says you can also rebook online under Current bookings if your fare permits it. For partner awards priced from the Award Flight chart, the Award Flight terms charge EUR 50 per person to rebook (date and time only, not the route) and at least EUR 50 per person to cancel with a refund; cancellation fees are paid by credit card.
Source: Miles & More help: cancelling or rebooking an award ticket
Which partner airlines are the best value to book with Lufthansa Miles & More?
On Miles & More's own pricing the discounted partners are Brussels Airlines, Croatia Airlines, Eurowings, LOT and Luxair: as of September 2026 their monthly mileage bargains save up to 50% of the usual miles, from 12,000 miles, in Economy, Premium Economy or Business. The catches: they can only be booked online, usually as a return trip on one airline, only a limited number are available, they can't be rebooked or cancelled, and taxes, fees and surcharges are charged separately and can't be paid with miles.
Source: Miles & More: mileage bargains
Taxes, fees and surcharges on awards
What is added on top of the miles, and which fees can be avoided.
Does Lufthansa Miles & More add fuel surcharges to award tickets on Lufthansa?
Yes. Taxes, fees and airline surcharges are charged separately on Award Flights and cannot be settled with miles, and Miles & More's Award Flight terms add that they are payable by credit card.
Does Lufthansa Miles & More charge a close-in or last-minute booking fee for awards?
No, the Award Flight terms list no close-in or last-minute booking fee, and a ticket can be booked and issued up to 180 minutes before departure as long as you meet the check-in times for the first flight. Timing can still change the price: for Air Dolomiti, Austrian Airlines, Discover Airlines, Lufthansa, Lufthansa City Airlines and SWISS, the miles required depend on the routing, travel class, fare and advance booking period. Taxes, fees and airline partner surcharges are charged on top.
Which award fees does Lufthansa Miles & More waive for elite members?
The Award Flight terms list no status exemption. Rebooking an award priced from the chart costs EUR 50 per person per rebooking (date and time only), cancelling one for a refund of the miles costs at least EUR 50 per person, and awards with flexible mileage amounts on Lufthansa, SWISS, Austrian and Lufthansa City follow the rebooking and cancellation policy of the Award Flight fare you choose. The only related status perk, on Miles & More's HON Circle page, is that HON Circle Members can rebook onto an earlier flight on the same day free of charge on Austrian Airlines, Lufthansa and SWISS flights within Europe.
Source: Miles & More: Award Flight terms and conditions (clause 2.3)
How much are the typical taxes and fees on a Lufthansa Miles & More award ticket?
It varies by route: Miles & More's glossary says taxes, fees and surcharges vary by destination and routing because airlines, countries and airports levy them in different amounts, and that airline surcharges include items such as the international/national surcharge. They are incurred in addition to the miles on every Award Flight, including Award Flight Specials such as mileage bargains and Fly Smart, and Miles & More's Award Flight terms add that they are payable by credit card and can't be paid with miles.
How does Lufthansa Miles & More handle UK Air Passenger Duty and other high departure taxes on awards?
Miles & More charges it on top of the miles: its Award Flight terms charge all applicable taxes, fees and airline partner surcharges separately, payable by credit card and not with additional miles. Lufthansa's APD page adds that UK Air Passenger Duty was abolished for children aged 2 to 11 travelling in Economy on flights departing UK airports from 1 May 2015, and for young people aged 12 to 15 in Economy from 1 March 2016, but still applies to all bookings in Business and First Class.
Source: Lufthansa: UK Air Passenger Duty
Can I pay the taxes and fees on a Lufthansa Miles & More award with miles?
No. Taxes, fees and Miles & More airline partner surcharges must be paid by credit card and cannot be settled with miles (the earlier option to redeem extra miles against fees was removed in June 2025).
Are taxes and fees refunded if I cancel a Lufthansa Miles & More award?
It depends on the option you choose. Either only the taxes and fees are refunded and you lose the miles and the airline partner surcharges, or, if the airline partner's fare conditions permit, the miles and surcharges are refunded too, subject to a minimum charge of EUR 50 (or the equivalent in another currency) per person and cancellation. On a partly used Award Flight, taxes, fees and surcharges are only partly refunded in line with the fare conditions, and the miles are not refunded.
How can I reduce the cash cost of a Lufthansa Miles & More award?
Not with miles any more: Miles & More's news page on the 3 June 2025 changes says miles can't be redeemed for taxes, fees or airline surcharges with any airline for the time being, and Flex Plus awards were discontinued on Lufthansa, SWISS, Austrian and Lufthansa City. The Award Flight terms add that these taxes, fees and surcharges must be paid by credit card on top of the miles.
Source: Miles & More news: Award Flight changes from 3 June 2025
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Lufthansa Miles & More charge to change an award ticket?
EUR 50 (or local equivalent) per person and rebooking for chart-priced awards, and only the date or time can change, not the route; taxes and surcharges are recalculated. For dynamically priced awards the change conditions and fee are those of the fare shown at booking. See change fees.
What does Lufthansa Miles & More charge to cancel an award ticket and redeposit the miles?
A minimum of EUR 50 (or the equivalent in another currency) per person if you want the miles and airline partner surcharges back, and only where the partner's fare conditions allow it; otherwise only taxes and fees are refunded. On Air Dolomiti, Austrian, Discover, Lufthansa, Lufthansa City and SWISS, the cancellation policy depends on the Award Flight fare you choose for each direction (for example Light or Flex) and is stated in the offer. Mileage bargains and other reduced Award Flights can't be rebooked, and if one is cancelled only the taxes and fees come back (section 3.1); Miles & More's mileage bargains page goes further and says they can't be cancelled.
How close to departure can I cancel a Lufthansa Miles & More award?
The Award Flight terms set no fixed cut-off, but you must cancel before the scheduled departure: a ticket can still be issued up to 180 minutes before the flight, and if you no-show without cancelling you forfeit the option of a mileage refund and only get unused taxes and fees back.
What happens to my miles if I no-show a Lufthansa Miles & More award?
If you don't show up and haven't cancelled in time, you lose the miles and the airline surcharges; only unused taxes and fees are refunded.
Can I change or cancel a Lufthansa Miles & More award online, or must I call?
Both can be done online where the fare allows. Cancellations for eligible fares can be requested online under My bookings (whole booking only), with miles going back to the account and payments to the original card; to cancel only some passengers, contact the Service Team. Miles & More's rebooking help page adds that you can rebook online under Current bookings with 'Change flight' if your fare allows it, though Fly Smart awards and mileage bargains can't be rebooked.
Source: Miles & More help: cancelling or rebooking an award ticket
What are my rights if Lufthansa changes the schedule of my award flight?
If the airline cancels your award flight, Miles & More's help centre says to contact the Miles & More Service Team or the operating airline. The self-service 'Change flight' option under Current bookings works only when your award fare allows rebooking, and Fly Smart awards and mileage bargains can't be rebooked.
Source: Miles & More help: can I rebook an Award Flight ticket
Can I cancel just the return of a round-trip Lufthansa Miles & More award?
Only with a partial refund. Section 2.3.3 of the Award Flight terms says that once an Award Flight has been partly used, taxes, fees and Miles & More airline partner surcharges are only partly refunded in line with the applicable fare conditions, and the miles are not refunded. Where a cancellation is permissible, you make it on the Miles & More website or through the Miles & More Service Team (section 2.3).
Can I change the passenger name on a Lufthansa Miles & More award?
No. Under section 2.4 of the Award Flight terms an issued award is not transferable and may not be sold, exchanged or auctioned, so the passenger name cannot be changed; the way around it is that you may book the award for a relative or acquaintance in their name from the start, with the miles debited from your account.
Are change and cancellation fees waived for Lufthansa Miles & More elite members?
Not the award fees themselves: Miles & More's Award Flight terms list no status exemption from rebooking or cancellation charges. The one status waiver is that HON Circle Members may rebook onto an earlier flight on the same day free of charge on Austrian Airlines, Lufthansa and SWISS flights within Europe, provided a seat is available in the booked travel class and the route stays the same.
Are the change and cancellation rules different for partner awards in Lufthansa Miles & More?
Yes. Awards on Air Dolomiti, Austrian Airlines, Discover Airlines, Lufthansa, Lufthansa City Airlines and SWISS follow the rebooking and cancellation policy of the Award Flight fare you chose for each direction, which is stated in the offer. Other partner awards, priced from the Award Flight chart, have fixed rules: EUR 50 (or the equivalent in another currency) per person for each rebooking, only the date or time can change (not the route), and a cancellation that returns the miles and surcharges costs at least EUR 50 per person, if the partner's fare conditions allow it.
What does Lufthansa do if my award flight is cancelled on the day, and can I be rebooked on partners?
Lufthansa tells you by email, text message or the Lufthansa app and automatically rebooks you, free of charge, on an alternative flight to the same destination in the same travel class; you can choose a different option yourself in the Help Center or Chat Assistant, or have an unused ticket refunded through the Chat Assistant or the refund link. The disruption page offers only Lufthansa alternatives (plus Deutsche Bahn trains on certain routes) and says nothing about partner airlines. It lists EU Regulation 261/2004 rights, meal vouchers after a delay of two hours or more and a hotel if departure moves to the next day, but doesn't mention award tickets.
Source: Lufthansa: flights delayed and cancelled at short notice
Award availability
When seats are released, holds, waitlists and how to find space.
How far in advance can I book award tickets in Lufthansa Miles & More?
Up to 361 days before departure, and as late as 180 minutes before the flight.
Can I put a Lufthansa Miles & More award on hold before paying?
Not with Lufthansa's hold product. Its Reservation with price guarantee, which holds a Lufthansa, SWISS, Austrian or Brussels Airlines booking for 48 hours for a surcharge of USD 7 to 35 per person as of September 2026 (not credited towards the ticket price), is not available if you're paying with miles.
Does Lufthansa Miles & More have an award waitlist?
Not for award tickets. The only waitlist in the Award Flight terms is for Upgrade Awards: section 4.1 makes upgrade waitlist bookings on Austrian, Brussels Airlines, Discover, LOT, Lufthansa, Lufthansa City and SWISS available only through the Miles & More Service Team. Miles & More's Upgrade Award page adds that the miles or eVouchers are debited once the upgrade is confirmed or, if you're still waitlisted, 72 hours before departure, and refunded if the upgrade can't be confirmed. An Award Flight itself can be booked only when seats are available in the booking and travel class relevant for Award Flights.
Can I redeem miles for any seat on Lufthansa, or only for designated award seats?
Only designated award seats. The Award Flight terms say an award can be booked only if seats are available in the booking class and travel class set aside for Award Flights on that route, so availability varies by date, booking and travel class and destination; that applies to the flexibly priced Lufthansa Group awards too. See availability.
When is the best time to book a Lufthansa Miles & More award?
It depends on the airline. For Air Dolomiti, Austrian Airlines, Discover Airlines, Lufthansa, Lufthansa City and SWISS, Miles & More's Award Flight terms base the mileage price on the routing, travel class, fare and advance booking period, while other Award Flights are priced from the fixed chart by award zone. For discounts as of September 2026, mileage bargains with selected airlines (up to 50% off, from 12,000 miles) come out every month, and Fly Smart awards (up to 40% fewer miles, from 16,000 miles) can be booked as last-minute flights up to two days before departure.
Upgrades
Using miles to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade a Lufthansa flight with miles?
Log in, open Current bookings, select the flight or add its six-digit booking code, click Upgrade flight and choose whether to pay with miles or eVouchers; Lufthansa, SWISS, Austrian, Brussels Airlines, Discover and Lufthansa City are bookable this way. You can also book by calling the Miles & More Service Team, and selected airlines and airports let you book at the check-in desk or gate with your service card and PIN.
Which fares are eligible for a miles upgrade on Lufthansa?
It depends on the booking class you originally bought, which sets the mileage price: upgrades from cheaper booking classes (K, L and T2) need more miles than those from B or Y. An upgrade can go up at most two travel classes, so Economy to Business but not Economy to First, and Award Flight tickets can't be upgraded at all. A domestic upgrade is only possible together with an upgrade on an intercontinental flight.
How many miles does an upgrade cost in Lufthansa Miles & More, and is there a cash copay?
From 10,000 miles per segment for an Economy-to-Business upgrade within one region, rising to 85,000 miles from Europe to South-East Asia, Central Asia or the Far East when you upgrade from the cheapest booking classes (K, L and T2). Business-to-First upgrades run from 15,000 miles up to 95,000 miles from Europe to New Zealand (booking classes P and Z). The price depends on the regions and the booking class you originally bought, a return trip costs double, and the page lists no cash co-payment.
Can I use miles to upgrade partner airline flights through Lufthansa Miles & More?
Yes. Upgrade Awards on other Star Alliance airline partners are requested online through a separate form, where you enter the flight number, airline, booking class, airports and date, rather than from Current bookings, which covers Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Discover Airlines and Lufthansa City. Miles & More's eVoucher page adds that eVouchers can be redeemed with all Star Alliance partners, depending on the destination, airline, travel class and booking class.
Can I waitlist for a miles upgrade in Lufthansa Miles & More?
Yes, on Austrian Airlines, Brussels Airlines, Discover Airlines, Lufthansa, Lufthansa City Airlines and SWISS. If a waiting list is available, you'll find it under Current bookings in your Miles & More account, and your upgrade is confirmed automatically if a seat opens up. The miles or eVouchers are debited when the upgrade is confirmed or, if you're still waitlisted, 72 hours before departure, and they are refunded if the upgrade can't be confirmed.
Can I upgrade with miles at check-in or at the gate on Lufthansa?
Yes, where it is offered. Selected airlines and airports let you book an Upgrade Award at the airline's check-in desk or gate: present your Miles & More service card and have your PIN to hand. Availability isn't guaranteed and varies with the date, season and destination.
Does Lufthansa Miles & More give elite members upgrade certificates or instruments?
Yes: Senators get two eVouchers and HON Circle Members four when they achieve status, and the same number again every time they renew it. Miles & More's Extra Benefits page adds more at milestones within a calendar year: one eVoucher for Frequent Travellers at 700 Qualifying Points, two for Senators at 2,500, and two each for HON Circle Members at 7,000 and 10,000 HON Circle Points. One eVoucher moves you one class up on international flights within an award region; long-haul upgrades need one to three.
Source: Miles & More: upgrade eVouchers
Can I upgrade an award ticket with more miles in Lufthansa Miles & More?
No. It is not possible to book an Upgrade Award on an Award Flight; book the higher cabin outright instead.
Are upgrade miles refunded if the upgrade does not clear in Lufthansa Miles & More?
Yes. Miles or eVouchers aren't debited until the upgrade is confirmed or, if you're still on the waiting list, until 72 hours before departure. In that second case they are refunded if the upgrade can't be confirmed.
Does Lufthansa sell cash upgrades or run upgrade auctions, and do they earn miles?
Yes. Lufthansa runs upgrade bidding: after booking you log in to My bookings, enter the price you are prepared to pay with your credit card details, and can change or cancel the offer up to 49 hours before departure; Lufthansa tells you by email, at the latest 48 hours before departure, whether you get the upgrade. Group tickets, bookings with a child under two, passengers with animals, extra seats for comfort or medical reasons and tickets for other airlines or not issued on a Lufthansa document are excluded, and an accepted upgrade earns award miles and status miles for the higher travel class.
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend miles.
Can I redeem miles for hotels through Lufthansa Miles & More, and what is the value?
Yes. Miles & More's travel benefits page says you can redeem miles for car rentals and hotels in all categories from its partners, and its everyday benefits page names Hotels & Cars by Rocket Travel by Agoda as a place to book hotels and earn miles. The travel benefits page doesn't publish a value per mile, so compare the miles asked with the cash price.
Source: Miles & More: travel benefits
Can I redeem miles for car rentals through Lufthansa Miles & More?
Yes. Hotels & Cars by Rocket Travel by Agoda lets all Miles & More members redeem miles for rental cars from many major providers with thousands of locations worldwide: you select the destination, dates and car online and redeem miles. Miles & More's Hertz page adds that Hertz car rentals can be redeemed from 7,500 miles.
Can I redeem miles for merchandise or gift cards in Lufthansa Miles & More?
Merchandise, yes. You can redeem miles for any product in Worldshop, which sells travel accessories, electronics, homeware and sports equipment, fashion, cosmetics and exclusive aviation products, and Cash & Miles lets you redeem miles for all or part of the amount. Miles & More says you can start redeeming for awards as soon as you have earned 3,000 miles. Its redemption page doesn't mention gift cards.
Can I pay for seat selection with miles on Lufthansa?
No. Lufthansa states it is currently not possible to pay for a seat reservation with Miles & More miles.
Can I pay for in-flight Wi-Fi or food with miles on Lufthansa?
Yes for Wi-Fi: FlyNet Premium can be bought with miles instead of cash, at 2,000 miles (flights up to 90 minutes) or 2,600 miles (longer short/medium haul), and 5,000 miles for two hours or 8,300 miles for a whole long-haul flight (as of 2026). Messaging is free for Miles & More members, and the page offers no mileage payment for onboard food.
Source: Lufthansa: FlyNet on board
Can I redeem miles for lounge access or a lounge membership in Lufthansa Miles & More?
No miles option appears. Lufthansa's lounges page lets Economy passengers book lounge access online before the trip or show a valid Lufthansa boarding pass at the lounge entrance and pay by credit card (capacity is currently limited in Frankfurt and Munich), and it mentions no lounge membership or annual pass. Miles & More's Award Flight glossary says lounges are accessed according to the travel class of the Award Flight ticket or with frequent flyer status.
Source: Lufthansa: lounges
Can I donate miles to charity through Lufthansa Miles & More?
Yes. Miles & More lets you donate miles to its partner help alliance, a charitable aid organisation that focuses on education for young people and also promotes good nutrition, health and hygiene, either as a general donation or to a specific cause. You can also use miles for a CO2-saving contribution for future flights in the Miles & More app or on the website.
Source: Miles & More: donate miles
Does Lufthansa Miles & More offer experiences, events or auctions for miles?
Yes, for top-tier members: Status Events offer VIP tickets to exclusive events for miles to status customers with more than 10,000 Qualifying Points towards Lifetime status; tickets are personal, one per member per event, non-transferable and non-refundable.
Can I convert miles to cash or statement credit in Lufthansa Miles & More?
No. The terms (section 2.1.1) state there is no option to convert or cash in miles and Points for euros or any other currency. The nearest thing is MilesPay in the Miles & More app, which Miles & More's help pages say lets holders of a German Miles & More Credit Card issued by Deutsche Bank redeem miles for purchases wherever Mastercard is accepted.
Can I use miles to extend status or buy tier credit in Lufthansa Miles & More?
Yes, in small amounts. Frequent Travellers who reach 800 Qualifying Points in a calendar year can exchange up to 20,000 miles for up to 125 Points and 125 Qualifying Points to help reach Senator status, and Miles & More's conditions for the miles exchange let holders of an eligible Miles & More Credit Card exchange up to 25,000 miles once per calendar year for up to 100 Points and 100 Qualifying Points.
Expiry and reactivation
Whether miles expire, what keeps them alive and how to get them back.
Do Lufthansa Miles & More expire?
Yes. Each batch of miles is valid for 36 months from the date of the flight, stay or purchase and expires at the end of that quarter (a flight on 12 December 2025 expires 31 December 2028), unless you hold status or a qualifying credit card. See do miles expire.
What counts as activity to keep Lufthansa Miles & More from expiring?
None. Each mile is valid for 36 months from the date of the flight, hotel stay or car rental and expires at the end of that quarter, so new activity doesn't extend older miles. The help page names two ways to stop expiry: Frequent Traveller, Senator or HON Circle status, and, in some countries and under certain conditions, a Miles & More Credit Card.
Can expired Lufthansa Miles & More be reinstated, and at what cost?
No. Section 2.3.9 lets miles expire 36 months after they are earned unless protected, with the upcoming expiry shown on your account statement at least a quarter in advance, and the terms provide no mechanism or fee for reinstating miles once they have lapsed. See expiry.
Are Lufthansa Miles & More elite members or cardholders exempt from expiry?
Yes. Miles & More's mileage protection help page says Frequent Traveller, Senator and HON Circle Members enjoy mileage protection, and once the status is lost the miles stay valid for another 36 months. Holders of the credit cards on Miles & More's list of cards that suspend mileage expiry get unlimited validity after three months of card membership as long as they make at least one qualifying purchase per month (a footnote ties the US Barclays card to 1,500 miles a year from card transactions).
Source: Miles & More: credit cards that suspend mileage expiry
How do I check when my Lufthansa Miles & More expire?
Your online account statement shows the miles expiring in the current and following quarter, and the Miles & More newsletter sends a summary of miles due to expire about two months before quarter end.
What is the cheapest way to keep Lufthansa Miles & More active?
A Miles & More Credit Card on Miles & More's list of cards that suspend mileage expiry: once you have held it for three months and make at least one qualifying purchase a month, all your miles stay valid without limit. Otherwise redeem miles before they expire, for example with Cash & Miles, which Miles & More's everyday benefits page says lets you redeem flexible amounts of miles for flights and other purchases, or on an item from Worldshop.
Source: Miles & More: credit cards that suspend mileage expiry
Does Lufthansa Miles & More close inactive accounts?
Not for inactivity as such: the terms have no dormancy clause, only that miles expire after 36 months (2.3.9). A member may terminate at any time, the operators may terminate with four weeks' notice (4.1.1) and without notice for cause such as fraudulent trading in miles (4.1.2).
Does a bank transfer or a purchase of miles reset the Lufthansa Miles & More expiry clock?
No. New miles arrive with their own 36-month validity and do nothing for older miles, which still expire at the end of their own quarter.
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Lufthansa, and how does status change it?
Lufthansa allows 1 x 23 kg in Economy, 2 x 23 kg in Premium Economy, 2 x 32 kg in Business and 3 x 32 kg in First. Frequent Travellers get a second bag in Economy (2 x 23 kg) but the standard allowance in Business and First, while Senators, HON Circle Members and Star Alliance Gold members get one extra bag in Economy, Business and First (2 x 23 kg, 3 x 32 kg and 4 x 32 kg). On all routes except to and from the USA, Mexico and Central America, every passenger may add a ski bag, and Senators, HON Circle Members and Star Alliance Gold members a golf bag as well.
Which lounges can Lufthansa Miles & More members access, and how?
It depends on status. Frequent Travellers flying Economy on a Star Alliance or ITA Airways flight can use Austrian Airlines, Lufthansa and SWISS Business Lounges or a Brussels Airlines lounge, and LOT and ITA Airways lounges on certain flights. Senators use Senator and Star Alliance Gold Lounges and can bring a travel companion free. HON Circle Members use Lufthansa First Class, SWISS First and Austrian HON Circle Lounges with up to two companions and their own children under 18, and the HON Circle page adds the First Class Terminal in Frankfurt. The lounges page's Lounge Finder shows which status opens which lounge.
Can I buy lounge access on Lufthansa without status?
Yes. Economy passengers can book lounge access online before the trip or show a valid Lufthansa boarding pass at the lounge entrance and pay by credit card, though capacity is currently limited in Frankfurt and Munich. Lufthansa's lounge companions page adds that companions of Frequent Travellers and Senators can buy lounge vouchers at Lufthansa service counters (and at the lounge entrances in Frankfurt and Munich), on top of a Senator's one free companion.
Source: Lufthansa: lounges
Who gets priority check-in, security and boarding on Lufthansa?
Frequent Travellers use Business Class check-in with Miles & More airline partners; Senators and HON Circle Members get First Class check-in (HON Circle Members also at the First Class Terminal in Frankfurt), board with their companions in Priority Group 2 and Priority Group 1 respectively, and get expedited baggage handling and a fast lane at selected airports. Miles & More's Senator page adds that Senators are welcome at First Class check-in even if they only book a flight in Economy Class.
Does Lufthansa offer same-day changes or standby, and is it free for elites?
Free same-day changes are a HON Circle benefit: HON Circle Members can rebook onto an earlier flight on the same day free of charge on Austrian Airlines, Lufthansa and SWISS flights within Europe, if a seat is available in the booked travel class on the same route. Senators don't get this. Miles & More's status comparison instead gives Senators a booking guarantee on fully booked flights when they book the highest booking class in Business, Premium Economy or Economy up to 48 hours before departure (24 hours for HON Circle Members).
Does Lufthansa offer free Wi-Fi to Lufthansa Miles & More members?
Partly. FlyNet Messaging is free on Lufthansa short-, medium- and long-haul flights for anyone logged in with a Travel ID or Miles & More account; full FlyNet Premium is free only for HON Circle Members and connecting First Class passengers on short and medium haul, and for First Class passengers on Lufthansa-operated long-haul flights. Everyone else pays from EUR 6 (up to 90 minutes) to EUR 25 (a full long-haul flight) or redeems miles.
Source: Lufthansa: FlyNet on board
Do Lufthansa Miles & More elite benefits extend to a companion on the same booking?
Partly. In the lounge a Senator can bring one companion travelling on the same flight free, plus their own children under 18, while Frequent Travellers' companions need vouchers; Miles & More's status comparison page allows HON Circle Members up to two companions. That page also gives companions on the same booking as a Senator or HON Circle Member free advance seat reservation on Austrian, Brussels Airlines, Lufthansa and SWISS flights (not on Basic or Light fares), and the Award Flight terms add a Companion Award Flight at 50% fewer miles.
Can Lufthansa Miles & More elites use partner airline lounges when flying partners?
Yes for Senators and HON Circle Members: as Star Alliance Gold they can use airport lounges worldwide with one guest when flying a Star Alliance member airline, regardless of travel class, and the guest needs a ticket issued by a Star Alliance airline (the flight may be at a different time). Frequent Travellers hold Star Alliance Silver, whose listed benefits don't include lounges, but Miles & More's Frequent Traveller page gives them Business Lounge access, for example in Austrian Business Lounges, Brussels Airlines Lounges, ITA Airways Lounges, Lufthansa Business Lounges and SWISS Business Class Lounges.
Do I get elite benefits when flying on an award ticket in Lufthansa Miles & More?
On a Lufthansa Group award it depends on the travel class and the award fare you choose: each fare (Light, Comfort, Flex and so on) has its own seat-reservation, baggage, rebooking and refund inclusions, so a cheap Light award may leave you relying on your status for bags and seats while Flex bundles more in.
Source: Miles & More: Award Flight fares and mileage amounts
Does Lufthansa Miles & More status come with hotel, car rental or other partner status?
For hotels, yes: Senators and HON Circle Members get Marriott Bonvoy Gold Elite status (25% more points on qualifying stays, plus a room upgrade and 2 p.m. late checkout when available) once they link accounts with matching names, and the status shows within 2 business days. For car rental, Miles & More's Hertz page doesn't tie any perk to Miles & More status; it says Hertz Gold Plus Rewards members can skip the counter at major airports and add an additional driver free of charge.
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Lufthansa in, and since when?
Star Alliance, from the start: the Lufthansa Group's alliances page says Lufthansa is a founding member of Star Alliance, which was established in 1997. Miles & More's Star Alliance page maps Frequent Traveller to Star Alliance Silver and Senator and HON Circle to Star Alliance Gold. See Star Alliance for the other member airlines.
Source: Lufthansa Group: alliances
Which airlines are Lufthansa's partners outside its alliance?
Outside Star Alliance, Miles & More's Award Flight terms list Air Astana, Air Dolomiti, Cathay Pacific, Discover Airlines, Eurowings, LATAM, Lufthansa City Airlines, Luxair and Olympic Air among the airlines whose Award Flights can generally be booked online, and Miles & More's flight benefits page counts over 35 airline partners in all. Croatia Airlines and ITA Airways also partner with Miles & More but are Star Alliance members: Croatia Airlines' Star Alliance page lists both among the alliance's 26 member airlines.
Which joint ventures is Lufthansa part of, and what do they mean for Lufthansa Miles & More members?
Four, according to the Lufthansa Group: the A++ transatlantic joint venture with United Airlines and Air Canada, the J+ Europe/Japan joint venture with ANA, a Europe-Southeast Asia and Southwest Pacific joint venture with Singapore Airlines, and a Europe-China joint venture with Air China. The Lufthansa Group's page describes no joint-venture benefit for Miles & More members, but Miles & More's flight miles page gives Frequent Travellers, Senators and HON Circle Members its higher 50% Executive Bonus on United, Air Canada and ANA flights, against 25% on other airline partners, and Miles & More's Award Flight terms let you combine flights with Star Alliance partners and other Miles & More airline partners within one Award Flight.
Which partners has Lufthansa Miles & More added or lost recently?
Marriott Bonvoy became a strategic partner: members earn 40 Points per stay (up to 120 a year), and Senators and HON Circle Members automatically receive Marriott Bonvoy Gold Elite status. Miles & More's ITA Airways help page adds that members can earn Points, Qualifying Points and, in Business Class, HON Circle Points on ITA Airways flights on the same system as Lufthansa Group airlines, and on 15 July 2026 the Lufthansa Group announced that Miles & More will become Lufthansa Group Miles & More by the end of 2026.
Which hotel loyalty programs partner with Lufthansa Miles & More?
Marriott Bonvoy: once you link accounts, you earn 40 Miles & More Points per qualifying stay (up to 120 a year) on top of Marriott Bonvoy points or Miles & More miles, and Senators and HON Circle Members get Marriott Bonvoy Gold Elite status. Miles & More's everyday benefits page also names the Hotels & Cars by Rocket Travel by Agoda booking site, where you earn miles on hotel stays.
Does Lufthansa Miles & More partner with any low-cost carriers?
Yes, Eurowings is a Miles & More partner. Miles & More's help page on status flights says Eurowings flights earn Points and even Qualifying Points, Eurowings is one of the airlines in the monthly mileage bargains, and a Companion Award Flight on flights operated by Eurowings can only be booked by telephone.
Does Lufthansa Miles & More have rail partners?
Yes. Lufthansa Express Rail, the train service to Frankfurt Airport, earns miles when booked through Lufthansa Group channels (the ticket price x 4, or x 6 with frequent flyer status), and Miles & More's help pages add that Austrian AIRail, Lufthansa Express Rail and SWISS Air Rail journeys earn Points, Qualifying Points and HON Circle Points as on flights by Austrian Airlines, Lufthansa or SWISS. Rail counts towards status only up to 160 Qualifying Points for Frequent Traveller, 500 Qualifying Points for Senator and 1,000 HON Circle Points for HON Circle.
Which other frequent flyer programs are best for booking Lufthansa flights?
Any Star Alliance member airline's programme: Star Alliance says frequent flyers can redeem their miles or points for flights on the other member airlines, Lufthansa included. You book through your own programme's service centre rather than the airline you want to fly, and the price comes from that programme's Star Alliance award chart; the same programmes also offer Star Alliance Upgrade Awards on member airlines.
Source: Star Alliance employee portal: redeem miles or points with Star Alliance
Do Lufthansa's regional or subsidiary carriers earn and redeem in Lufthansa Miles & More the same way?
Largely yes. Miles & More's Points page lists Lufthansa City, Air Dolomiti, Discover Airlines and Eurowings among the airlines that earn Points, Qualifying Points and HON Circle Points like mainline Lufthansa (HON Circle Points only in Business and First Class). On the redemption side Lufthansa City, Discover and Air Dolomiti are priced flexibly per flight, while Eurowings uses the Award Flight chart and offers mileage bargains.
Program rules, ownership and selling
What the terms say about who owns miles, selling, brokers and enforcement.
Who owns Lufthansa Miles & More: the member or the airline?
The terms of participation never describe miles as the member's property. Miles can only be used for the purposes the programme lists and can't be cashed in (section 2.1.1), trading in miles and Points is forbidden (2.1.3), a credit issued incorrectly can be reversed (2.2.7), fraudulently acquired miles can be refused (2.3.8) and the operators, Miles & More GmbH and Deutsche Lufthansa AG, can end the membership with four weeks' notice (4.1.1). Treat them as a right to claim awards under those rules rather than an asset you own.
Do the Lufthansa Miles & More terms prohibit selling or bartering miles?
Yes. Section 2.1.3 states that neither miles nor Points nor the account can be transferred to third parties and that trading in miles and Points, in the form of a sale, exchange, auction or any other transfer, is forbidden, as is arranging such trading or purchasing miles; only transfers the operators explicitly authorise are allowed.
What can Lufthansa Miles & More do if it finds miles were sold or awards were bought?
The operators may refuse to redeem wrongfully acquired miles, block or confiscate award documents obtained with them, withdraw status gained through fraud, terminate the membership extraordinarily (section 4.1.2) and claim damages; after such a termination remaining miles stay valid only six months.
Does Lufthansa Miles & More audit accounts, and what triggers a review?
The terms reserve rights rather than describe a formal audit: section 2.2.7 lets the operators reverse any credit made despite an exclusion or issued incorrectly, 2.3.8 lets them refuse redemption of wrongfully acquired miles, and 4.1.2 allows termination without notice for cause, naming fraudulent trading in miles, Points or award documents and giving significant false information as examples.
Is it against the Lufthansa Miles & More rules to book an award for someone who pays me for it?
Yes. Awards may only be given to people with whom you have a personal, mutual relationship (relatives, friends, acquaintances); selling or trading an award, or arranging that, is forbidden and can lead to confiscation of the ticket and termination.
Can Lufthansa Miles & More change its rules or devalue miles without notice?
Yes, within limits. Section 5.4 lets the operators change or add to the terms, the awards and other processes at any time, as long as the changes don't discriminate against members in bad faith. Changes to awards and processes, where a devaluation would fall, are announced in the Miles & More communication channels, with no minimum notice stated. Changes to the terms themselves are announced in writing and count as accepted unless you object in writing within two months; if you object, your membership can be ended by ordinary termination. There is no legal entitlement to membership.
Are Lufthansa Miles & More taxable?
The terms of participation contain no clause on income tax for miles. The only tax language is section 2.3.10, which makes the member responsible for all taxes, fees and surcharges linked to issuing or using an award, so any personal tax treatment of miles is between you and your tax authority.
Where are the full Lufthansa Miles & More terms and conditions?
On miles-and-more.com under Terms and conditions (the T&Cs link in the site footer). The page gathers the Miles & More terms and conditions of participation and separate documents for Award Flights, Mileage Pooling, exchanging miles for Points and Qualifying Points, exchanging eVouchers for Points or carrying Points over, and the Travel ID terms of use, and it links the Lufthansa Group airlines' conditions of carriage.
How does selling Lufthansa Miles & More through Points Plug work?
Points Plug buys Lufthansa Miles & More in balances of 50,000 or more and pays 1.10¢ to 1.27¢ per mile depending on the balance. You get a quote on the Lufthansa Miles & More page, our team confirms the details, the miles are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Lufthansa Miles & More worth?
Published valuations put Lufthansa Miles & More at 1.20¢ to 1.30¢ each, about 1.27¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Lufthansa Miles & More customer service?
Through your local Miles & More Service Centre: you can send enquiries via the contact form or phone the Miles & More Service Team, and Miles & More's customer service help page lists your local Service Centre with its opening hours.
What are the Lufthansa Miles & More service centre hours, and is there a dedicated elite line?
The opening hours are shown on Miles & More's Help & Contact page for your local Service Team, and the HON Circle page points there for the exact times. Frequent Travellers and Senators each have a dedicated hotline in many countries, according to their status pages, and HON Circle Members get a Personal HON Circle Service with 24-hour service in selected markets.
What do I do if my Lufthansa Miles & More account is hacked or miles are stolen?
Change your password immediately, then contact the Service Centre by phone or email so the account can be suspended if necessary. Miles & More never emails asking for your PIN or login details; type the address into your browser rather than following links.
How do I see my Lufthansa Miles & More activity statement and past redemptions?
Log in on the website or in the app: Miles & More's self services page says your account balance there shows the miles that will expire at the end of the current and the following quarter. Award bookings sit in your account under Current bookings, where you can also rebook, and refunds for eligible fares are requested under My bookings, according to Miles & More's help pages on rebooking and cancelling award tickets.
Source: Miles & More: self services
Does Lufthansa Miles & More support two-factor authentication?
Yes. A six-digit SMS code is required whenever you change personal details in your profile, and you can switch to app-based two-factor authentication under Security > Increase security now, which Miles & More recommends because it protects account access rather than just profile edits.
How do I escalate a complaint about Lufthansa Miles & More?
Contact Miles & More through the contact form on its Help & Contact pages; the terms of participation also give Miles & More GmbH's postal address, PO Box 71 08 26, D-60498 Frankfurt, Germany, which section 5.6 lists for withdrawing from the contract. There is no outside arbitration to escalate to: section 5.7 says the operators are not obliged to take part in arbitration proceedings and cannot offer them. The terms are governed by German law, and customers resident in the EEA can take a claim to the court where they live.
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Lufthansa Miles & More award ticket?
10% of the adult mileage for an infant under two without a seat of their own, according to section 1.2 of Miles & More's Award Flight terms (the Infants' Award Flight page calls it a saving of up to 90%), and taxes, fees and airline surcharges may still apply. An infant who needs a seat is booked on a Child's Award Flight instead, which saves 25% on the regular Award Flight price.
Can an unaccompanied minor travel on a Lufthansa Miles & More award ticket?
Miles & More's family benefits page lists Lufthansa Group airlines' unaccompanied minor service, which accompanies children aged 5 to 11 travelling alone from check-in to arrival (young people up to 17 can also travel accompanied on request), next to the Child's Award Flight, on which children aged 2 to 11 fly for 25% fewer miles. The page doesn't explain how to add the service to an award booking, so arrange it with the airline once the child's award is booked.
Source: Miles & More: family benefits
Can I pay pet fees with miles on Lufthansa, and do pet fees earn miles?
No on both counts. Lufthansa's pet rules have no mileage option: you register a cabin pet (a small dog or cat, up to 8 kg with its carrier) online at least 72 hours before departure and pay the route-based fee at check-in or at the Lufthansa service counter at the airport. The fee earns nothing either, because Miles & More's Lufthansa earning counts only the airfare and excludes extra services such as excess baggage.
Does Lufthansa Miles & More offer military, veteran or government member benefits?
Lufthansa does, through Veterans Advantage: members of that programme (US veterans, active-duty military, National Guard and Reserve members, and next of kin such as spouses, parents and children) get up to 5% off the published base fare on Lufthansa-operated flights as of September 2026, booked on lufthansa.com through a special Veterans Advantage booking site. Itineraries must start in the US, a booking can include up to eight travellers, and taxes, carrier surcharges and certain promotional web fares are excluded.
Source: Lufthansa: Veterans Advantage
Does Lufthansa Miles & More offer student or youth benefits?
Students get their perks through Lufthansa's student fares rather than a Miles & More tier: anyone aged 16 or over (no upper age limit) who is enrolled in or admitted to higher education can verify it in their Travel ID (valid for a year) and book student fares on Lufthansa Group-operated flights from selected countries, though not within Europe. These fares usually include 2 x 23 kg checked bags (1 x 23 kg on US and Canada routes), flexible rebooking and, on most, a refund option.
Source: Lufthansa: student fares
How do I request wheelchair or accessibility assistance on a Lufthansa Miles & More award booking?
The same way as for any Lufthansa ticket, since Lufthansa's assistance form makes no distinction for award bookings: register at least 48 hours before departure (after that the best assistance can't be guaranteed), once for the whole journey even with connections, in German or English. Choose WCHR (help over distances), WCHS (steps as well) or WCHC (full assistance, including on board); electric mobility devices, assistance dogs and medical oxygen need separate forms.
Source: Lufthansa: register your assistance requirements online
Can I book group awards for more than nine people in Lufthansa Miles & More?
Not through Lufthansa's group service, whose page says nothing about miles or award tickets. It covers groups of at least 10 passengers over 2 years old travelling on the same flight, requested online for departures from airports in Germany, Austria, Switzerland and Belgium with at least 28 days' notice; names are due 14 days before departure, and the group price is calculated individually and can be higher than the single seat fare sold online.
Source: Lufthansa: group travel
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Lufthansa Miles & More?
The big change came on 3 June 2025: Lufthansa, SWISS, Austrian and Lufthansa City awards left the fixed chart and now cost miles based on the airline's ticket price (fare, class, route, travel time and booking date), Flex Plus and mileage bargains ended on those airlines, miles can no longer pay taxes, fees or surcharges, and the chart for all other partners changed for the first time since 2019. Miles & More's Award Flight page now lists Discover Airlines and Air Dolomiti as flexibly priced too, and a Lufthansa Group press release of 15 July 2026 announced that Miles & More will become Lufthansa Group Miles & More by the end of 2026.
Source: Miles & More news: Award Flight changes from 3 June 2025
Has Lufthansa Miles & More changed its name or currency recently?
Yes, the name is changing. On 15 July 2026 the Lufthansa Group announced that by the end of 2026 its loyalty brand Miles & More will evolve into Lufthansa Group Miles & More, with a new corporate design and a completely new visual identity. The announcement says nothing about changing miles or Points.
When did Lufthansa Miles & More last devalue its award prices?
3 June 2025, when Miles & More revised its Award Flight chart for Star Alliance and other partners for the first time since 2019. Business Class went up outside Europe (by 5,000 miles to the Middle East and Africa, much more on longer routes such as South East Asia), First Class went up, and Premium Economy rose by 5,000 miles except to Central and South America, the Caribbean, North and Central Africa, the Middle East and the Caucasus. Economy got cheaper within Europe and by up to 10,000 miles on many long-haul routes, but rose slightly to the Middle East, North and Central Africa, the Caucasus, South East Asia, Australia and New Zealand. The same day Lufthansa, SWISS, Austrian and Lufthansa City awards switched to mileage based on the ticket price.
Source: Miles & More news: Award Flight changes from 3 June 2025
What changes has Lufthansa Miles & More announced for the coming year?
The main one is the rebrand: on 15 July 2026 the Lufthansa Group announced that by the end of 2026 Miles & More will become Lufthansa Group Miles & More, with a completely new visual identity and a consistent brand experience across all touchpoints. The programme promises greater relevance and more personalised experiences for members, from travel and shopping to exclusive events, under the new brand essence 'Moments that move you'.
How does Lufthansa Miles & More notify members of changes?
Changes to the terms of participation are announced in writing and count as accepted unless you object within two months, while changes to awards and processes are announced in the Miles & More communication channels (section 5.4). Expiring miles are flagged in your account at least one quarter ahead (section 2.3.9), and Miles & More's mileage expiry help page adds that newsletter subscribers get a summary of the miles expiring at the end of the current quarter about two months in advance.
What changed most recently in how Lufthansa Miles & More elite status is earned?
Since 1 January 2024, status has been achieved and renewed with Points and Qualifying Points, or HON Circle Points, and status earned this way runs from the day you qualify until the end of February of the year after next. Miles & More's status comparison sets the calendar-year thresholds at 650 Points and 325 Qualifying Points for Frequent Traveller, 2,000 Points and 1,000 Qualifying Points for Senator, and 6,000 HON Circle Points for HON Circle, and its Points page says each flight earns them by travel class and whether it is continental or intercontinental.
When was Lufthansa Miles & More founded?
Miles & More's company page gives no founding year, but says the programme's operator has over 30 years of experience in the loyalty sector. It is run by Miles & More GmbH, a 100% subsidiary of Deutsche Lufthansa AG based in Frankfurt am Main, and has more than 39 million members and over 175 international partners.
Source: Miles & More: the company
Pages these answers were read from
- Miles & More: programme at a glance · official page
- Miles & More: terms and conditions of participation · official page
- Miles & More help: login and service card number · official page
- Miles & More help: service card after registering · official page
- Miles & More: app features · official page
- Miles & More help: changing your name · official page
- Miles & More help: Travel ID FAQ · official page
- Miles & More help: updating profile details · official page
- Miles & More: retroactive credit of miles and Points · official page
- Lufthansa: PartnerPlusBenefit · official page
- Miles & More: earning on Lufthansa · official page
- Miles & More: calculate miles and Points · official page
- Miles & More help: waiting time for mileage credits · official page
- Miles & More help: information about the flight number · official page
- Miles & More help: crediting flights retroactively · official page
- Miles & More help: flights that count towards status · official page
- Miles & More help: booking classes that earn · official page
- Miles & More help: retroactive flight credit · official page
- Miles & More: how the Points system works · official page
- Miles & More help: transferring miles between programmes · official page
- Miles & More help: Points on AIRail and Express Rail · official page
- Miles & More help: has my retroactive credit been accepted · official page
- Miles & More: credit cards that suspend mileage expiry · official page
- Barclays US: Lufthansa Miles & More World Elite Mastercard · official page
- Miles & More: terms for mileage exchange · official page
- Miles & More: American Express Membership Rewards (Switzerland) · official page
- American Express Switzerland: earn miles with American Express · official page
- Lufthansa: Miles & More Mastercard Companion Ticket · official page
- Miles & More: credit cards worldwide · official page
- Miles & More: earning and redeeming tips · official page
- Miles & More: how to earn miles in your daily life · official page
- Miles & More: earn miles at hotels · official page
- Miles & More: Hertz partner page · official page
- Miles & More help: can I buy miles or Points · official page
- Miles & More Switzerland: earn with books and subscriptions · official page
- Miles & More: Shell partner page · official page
- Miles & More: all earning offers · official page
- Miles & More: frequent flyer status levels · official page
- Miles & More: achieving status · official page
- Miles & More help: how long status lasts · official page
- Miles & More status match portal (operated by Loyalty Status Co) · official page
- Miles & More: lifetime status · official page
- Miles & More help: what happens if I cannot renew my status · official page
- Miles & More: status benefits compared · official page
- Lufthansa: seat reservation conditions · official page
- Miles & More: status levels compared · official page
- Miles & More: Star Alliance status · official page
- Miles & More: Extra Benefits for status customers · official page
- Miles & More: exchange or transfer Points with eVouchers · official page
- Miles & More: fast lane to Frequent Traveller status (2026 offer) · official page
- Miles & More: book an Award Flight · official page
- Miles & More: how to redeem miles · official page
- Miles & More: Award Flight fares and mileage amounts · official page
- Miles & More: Award Flights overview · official page
- Miles & More: Cash & Miles · official page
- Miles & More: general terms for Award Flights · official page
- Miles & More: Award Flight chart 2025 (PDF) · official page
- Miles & More: flight benefits · official page
- Miles & More: mileage bargains · official page
- Miles & More help: booking flight awards · official page
- Miles & More: Award Flight chart, March 2026 (PDF) · official page
- Miles & More: how to book an Upgrade Award · official page
- Miles & More help: cancelling or rebooking an award ticket · official page
- Miles & More: mileage bargains · official page
- Miles & More: Award Flight glossary · official page
- Lufthansa: UK Air Passenger Duty · official page
- Miles & More news: Award Flight changes from 3 June 2025 · official page
- Miles & More help: can I rebook an Award Flight ticket · official page
- Miles & More: HON Circle benefits · official page
- Lufthansa: flights delayed and cancelled at short notice · official page
- Lufthansa: reservation with price guarantee · official page
- Miles & More: Award Flight Specials · official page
- Miles & More: upgrade eVouchers · official page
- Lufthansa: submit an offer for your upgrade · official page
- Miles & More: travel benefits · official page
- Miles & More: redeem miles for car rental · official page
- Lufthansa: FlyNet on board · official page
- Lufthansa: lounges · official page
- Miles & More: donate miles · official page
- Miles & More: terms for Status Events · official page
- Miles & More: Mileage Pooling · official page
- Miles & More help: mileage validity and protection · official page
- Miles & More help: mileage expiry · official page
- Lufthansa: baggage and other fees · official page
- Lufthansa: taking companions into the lounge · official page
- Miles & More: Marriott International partner page · official page
- Lufthansa Group: alliances · official page
- Miles & More news: Marriott Bonvoy partnership · official page
- Lufthansa: Lufthansa Group, Star Alliance and partner airlines · official page
- Miles & More: Companion Award Flight · official page
- Miles & More: Lufthansa Express Rail earning · official page
- Star Alliance employee portal: redeem miles or points with Star Alliance · official page
- Miles & More: general terms and conditions · official page
- Miles & More help: customer service · official page
- Miles & More: security advice on phishing · official page
- Miles & More: self services · official page
- Miles & More help: two-factor authentication · official page
- Miles & More: Infants' Award Flight · official page
- Miles & More: family benefits · official page
- Lufthansa: animals as additional carry-on baggage · official page
- Lufthansa: Veterans Advantage · official page
- Lufthansa: student fares · official page
- Lufthansa: register your assistance requirements online · official page
- Lufthansa: group travel · official page
- Lufthansa Group newsroom: Miles & More rebrand · official page
- Miles & More: the company · official page