How long do I have to claim missing Velocity Points?

Velocity's terms set 180 days from the flight for Virgin Australia and airline partner flights, 6 months for Link Airways, and 90 days for non-airline partners, which you contact directly.

Can I claim Velocity Points for a flight before I joined?

Yes, for Virgin Australia and partner airline travel completed up to 30 days before you joined. Send your membership number with a copy of the e-ticket and boarding pass through Velocity's feedback form.

How long does a Velocity missing Points claim take?

Up to 7 days for Virgin Australia flights, 4 to 6 weeks for partner airlines and up to 14 days for FlyPelican.

Missing miles · Virgin Australia Velocity

How to claim missing Virgin Australia Velocity points

Wait 14 days after the flight, then fill in the claim form on Velocity's missing Points page with the flight number and departure date from your e-ticket or boarding pass. Velocity's terms (effective 17 August 2026) require the enquiry no later than 180 days from the flight for Virgin Australia and airline partners.

You can earn with only one loyalty program per booking: if the flight already earned with another program, Velocity will not process a retrospective claim for it, even if the other program reverses its miles.

Written and reviewed by the Points Plug team. Last reviewed September 24, 2026.

Claim deadline: 180 days; non-airline partners 90 days
Wait before claiming: 14 days
Flights before joining: Up to 30 days before

Virgin Australia flights

Claim from: 14 days after the flight.
Deadline: No later than 180 days from the date of the flight (terms clause 3.3). The claim page describes this as flights taken within the last 6 months.
Where to claim: Velocity: How to claim missing Velocity Points

Wait 14 days after the flight.
Fill out the claim form on Velocity's missing Points page, including the flight number and departure date from your e-ticket or boarding pass.
If you simply forgot to add your number before flying, you can add your Velocity membership number to a Virgin Australia booking online.

How long it takes: Up to 7 days.

Partner airline flights

Claim from: 14 days after the flight.
Deadline: No later than 180 days from the date of the flight (terms clause 3.3), provided you were a member when you flew.
Where to claim: Velocity: How to claim missing Velocity Points

Wait 14 days after the flight, then use the same claim form with the flight number and departure date from your e-ticket or boarding pass.
If you forgot to add your number before flying, call the partner airline and ask it to add your Velocity membership number to the booking; Points then earn automatically.

How long it takes: 4 to 6 weeks.

Exceptions and partner rules

Link Airways: no later than 6 months from the date of travel (terms clause 3.3).
FlyPelican: the claim page says claims must be made within 30 days of travel and take up to 14 days to process.

Non-airline partners

Claim from: Not confirmed.
Deadline: Contact the partner no later than 90 days from the date of the Points activity (terms clause 3.3). The claim page says within 3 months.
Where to claim: Velocity: How to claim missing Velocity Points

Contact the partner directly, not Velocity.
You must have been a Velocity member at the time of the activity, and not all partners accept retrospective Points claims.

How long it takes: Between 7 days and 6 weeks of submission.

What to have ready

The flight number and departure date from your e-ticket or boarding pass.
For a flight taken before you joined: your Velocity membership number and a copy of your electronic ticket and boarding pass.

Flights taken before you joined

Velocity says you can claim Points for travel completed on Virgin Australia and its airline partners up to 30 days prior to joining Velocity Frequent Flyer.
Send your Velocity membership number and a copy of your electronic ticket and boarding pass through Velocity's feedback form, or, for a FlyPelican booking, complete the FlyPelican Velocity retrospective claim form. Successful claims are credited between 2 and 6 weeks after submission.

Rules that decide a claim

Your name and Velocity number in the itinerary must exactly match your Velocity account, or you may miss out on Points (terms clause 3.1).
You earn with only one loyalty program per booking. If the booking earned with another program, Velocity will not process a retrospective claim for it, regardless of whether the other program reverses its points (terms clause 2.3).
Reward Seat tickets (including partner reward tickets), complimentary tickets, most packaged holiday tickets, infant fares without a paid seat, travel industry negotiated or private fares, competition prize tickets and tickets bought at auction do not earn Points (terms clause 3.1).
Airline partner claims require that you were a Velocity member at the time of travel, apart from the 30-day rule for new members.

Fees

Velocity lists no fee for a missing Points claim made on its website. Its terms (clause 11.1) say a fee applies to certain features used through the Membership Contact Centre instead of the website.

If Virgin Australia Velocity refuses a claim

Velocity may not be able to help with an enquiry made after the time limits in clause 3.3, so claim well within 180 days.
A flight that earned with another airline program cannot be claimed with Velocity afterwards (terms clause 2.3).
For questions or a complaint, contact the Membership Contact Centre or submit a question or complaint online (terms clause 1.5).

Missing Virgin Australia Velocity points: FAQ

How long do I have to claim missing Velocity Points?: Velocity's terms set 180 days from the flight for Virgin Australia and airline partner flights, 6 months for Link Airways, and 90 days for non-airline partners, which you contact directly.
Can I claim Velocity Points for a flight before I joined?: Yes, for Virgin Australia and partner airline travel completed up to 30 days before you joined. Send your membership number with a copy of the e-ticket and boarding pass through Velocity's feedback form.
How do I claim Velocity Points for a partner airline flight?: Wait 14 days, then fill in the claim form on Velocity's missing Points page with the flight number and departure date. Partner claims take 4 to 6 weeks.
How long does a Velocity missing Points claim take?: Up to 7 days for Virgin Australia flights, 4 to 6 weeks for partner airlines and up to 14 days for FlyPelican.
Can I move a flight from another program to Velocity?: No. If the booking earned with another program, Velocity will not process a retrospective claim for it, even if the other program reverses the miles.

Sources

Velocity: How to claim missing Velocity Points · official page
Velocity: Frequent Flyer terms and conditions · official page