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Missing miles · Cathay Pacific Asia Miles

How to claim missing Cathay Pacific Asia Miles

Sign in to your Cathay account and complete the online Missing mileage request form after seven days but within six months of the travel date. Approved claims are credited within six to eight weeks.

Claims are considered only if your membership number was quoted when you booked and given at check-in, and new members can claim only flights taken within 30 days before their enrolment date.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
6 months
Wait before claiming
7 days
Flights before joining
Up to 30 days before

Cathay Pacific flights

Claim from
After seven days from the travel date.
Deadline
Within six months of the travel date.
Where to claim
Cathay: Claim missing miles form
  1. Sign in to your Cathay account.
  2. Open the Missing mileage request form under Claim missing miles.
  3. Enter the flight details and submit the form, with scanned boarding passes and tickets if asked for them.

How long it takes: Cathay says the miles you should have earned are credited within six to eight weeks; the terms say missing Asia Miles may take up to 8 weeks after receipt.

Partner airline flights

Claim from
After seven days from the travel date.
Deadline
Within six months of the travel date.
Where to claim
Cathay: Claim missing miles form
  1. Sign in and use the same Claim missing miles form, which covers missing Asia Miles and Status Points for airline partners.
  2. Depending on the partner, attach scanned copies of your boarding passes and tickets. Cathay publishes a list of the documents each airline requires, linked from its supporting documents FAQ.

How long it takes: Six to eight weeks, the same as Cathay Pacific flights.

Exceptions and partner rules

  • The per-airline document list could not be read for this guide, so partner-specific requirements are Not confirmed.

Hotel, car rental and other non-flight partners

Claim from
Not confirmed.
Deadline
Within six months of the transaction date.
Where to claim
Cathay: Claim missing miles form
  1. Sign in, go to Claim missing miles under Your account and complete the Missing miles request form.
  2. Original receipts may be required. Cathay keeps all documents submitted, so keep copies.
  3. Spending on eligible credit cards, Cathay Shop purchases, retail purchases from third-party retailers, telecom transactions, insurance products (except Cigna) and Milesback purchases must be claimed by checking with the partner directly, not through the form.
  4. Missing Asia Miles for Cigna purchases are claimed by emailing wellness-support@cathaypacific.com.

How long it takes: Six to eight weeks if the activity is eligible to earn miles.

What to have ready

  • Your Cathay membership number, which must have been quoted at booking and given at check-in.
  • Flight details for the missing trip.
  • For some partner airlines, scanned copies of your boarding passes and tickets.
  • For non-flight partners, original receipts may be required.
  • Copies of everything you send, because Cathay retains submitted documents for record-keeping and does not return them.

Flights taken before you joined

  • Cathay's FAQ says newly enrolled members can only claim for flights taken within 30 days prior to their enrolment date.
  • The terms add that Asia Miles accrued will only be honoured subject to acceptance of the application to join the Cathay membership programme.

Rules that decide a claim

  • Requests for missing Asia Miles are considered only if the membership number was properly quoted at reservation and given at check-in, when paying the bill or on delivery of the partner service.
  • For Status Points, the name given must exactly match the name registered with the Cathay membership programme; for Asia Miles, the name must match where the partner requires one.
  • Certain fares and flights do not earn Asia Miles, including staff travel, industry or agency discounts, award travel, prize, donation, group and other special discounted tickets, free tickets, chartered flights and certain codeshare flights.
  • Status Points are not earned on tickets redeemed with Asia Miles or other frequent flyer points, or on flights that also earn another airline's frequent flyer points.
  • Cathay may adjust or cancel Asia Miles credited to an account incorrectly, at any time and without notice.

Fees

  • Cathay lists no fee for a missing Asia Miles or Status Points request.

If Cathay Pacific Asia Miles refuses a claim

  • The terms let Cathay reject a claim made without the required supporting documents, or where it believes the documents were not issued by the partner, so resubmit with the documents the partner requires.
  • The pages read for this guide do not describe an appeal route or whether a flight credited to another programme can be moved to Cathay; that is Not confirmed.

Missing Cathay Pacific Asia Miles: FAQ

How long do I have to claim missing Asia Miles?
Six months from the travel or transaction date. Cathay accepts flight claims after seven days but within six months of the travel date.
Can I claim Asia Miles for a flight before I joined?
Only for flights taken within 30 days before your enrolment date. Older flights cannot be claimed.
How do I claim Asia Miles for a partner airline flight?
Sign in and use the same Claim missing miles form as for Cathay Pacific flights. Depending on the partner, you may need to attach scanned boarding passes and tickets.
How long does a Cathay missing miles claim take?
Cathay says approved miles are credited within six to eight weeks, and its terms allow up to 8 weeks after the request is received.
Why were my Asia Miles not credited?
Cathay's FAQ points to a membership number that was not given at booking and check-in. The terms also require an exact name match for Status Points and exclude award, group, free and other special fares from earning.

Sources

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