Convert MilesHow It WorksOur RatesSell PointsGuides

Missing miles · Etihad Guest

How to claim missing Etihad Guest miles

Log in to your Etihad Guest account, select Claim missing miles and complete the form with your flight details, or send copies of your boarding passes through the Etihad Guest feedback form. Etihad's partner airline pages allow claims up to six months from the date of travel.

Flights taken up to three months before you joined can be claimed, and the name on the booking must match the name in your account.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
Not confirmed (Etihad); 6 months (partners)
Wait before claiming
Not confirmed (Etihad); 2 weeks (partners)
Flights before joining
Up to 3 months before

Etihad-operated flights

Claim from
Not confirmed.
Deadline
Not confirmed. The Etihad Guest FAQ gives no deadline for Etihad-operated flights taken after joining.
Where to claim
Etihad Guest: Claim missing miles form
  1. Log in to your Etihad Guest account and select Claim missing miles.
  2. Complete the form with your flight details.
  3. Alternatively, submit a request through the Etihad Guest feedback form with copies of your boarding passes and supporting documents.

How long it takes: Not confirmed.

Partner airline flights

Claim from
Etihad's Ethiopian Airlines and EL AL pages say miles are credited within two weeks of the flight.
Deadline
Up to six months from the date of travel, as stated on Etihad's Ethiopian Airlines and EL AL partner pages.
Where to claim
Etihad Guest: Claim missing miles form
  1. Use the same Claim missing miles form in your Etihad Guest account.
  2. Include a copy of your boarding passes and any supporting documents.

How long it takes: Not confirmed.

Exceptions and partner rules

  • The EL AL page says to use the claim missing miles form if you forgot to claim or the flight has not appeared in your account within six weeks.
  • Deadlines were read only on the Ethiopian Airlines and EL AL pages; other partners' pages were not checked.

Hotels, cards and other partners

Claim from
Not confirmed.
Deadline
Within six months of the transaction date.
Where to claim
Etihad Guest: Our partners
  1. If your statement is missing miles from a partner transaction, contact the partner concerned, not Etihad Guest.

What to have ready

  • Your flight details for the online Claim missing miles form.
  • Copies of your boarding passes, and for partner flights any supporting documents.

Flights taken before you joined

  • The Etihad Guest FAQ says you can claim miles for flights taken up to three months before you joined Etihad Guest.
  • Submit the claim through the feedback form with copies of your boarding passes; for partner airline flights, include your boarding passes and any supporting documents.

Rules that decide a claim

  • Your booking name must match the name in your Etihad Guest account.
  • Add your Etihad Guest number when booking to earn miles.
  • On Ethiopian Airlines, flights marketed by Ethiopian but operated by a third-party carrier other than Ethiopian or Etihad, and Ethiopian charter flights, do not earn miles.

Fees

  • Etihad Guest lists no fee for a missing miles claim.

If Etihad Guest refuses a claim

  • Use the Etihad Guest feedback form with copies of your boarding passes and supporting documents.
  • Etihad does not publish full programme terms, and the pages read for this guide do not describe an appeal route or whether a flight credited to another program can be moved; both are Not confirmed.

Missing Etihad Guest miles: FAQ

How do I claim missing Etihad Guest miles?
Log in to your Etihad Guest account, select Claim missing miles and complete the form with your flight details, or send copies of your boarding passes through the Etihad Guest feedback form.
Can I claim Etihad Guest miles for a flight before I joined?
Yes, for flights taken up to three months before you joined. Send the claim through the feedback form with copies of your boarding passes.
How long do I have to claim Etihad Guest miles for a partner flight?
Etihad's Ethiopian Airlines and EL AL partner pages say missing miles can be claimed up to six months from the date of travel.
How do I claim missing Etihad Guest miles from a hotel or credit card?
Contact the partner concerned within six months of the transaction date.

Sources

More on Etihad Guest