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Missing miles · Qantas Frequent Flyer

How to claim missing Qantas Frequent Flyer points

Log in to My Account and lodge a claim for missing points with the flight details from your e-ticket or boarding pass. Qantas adds points within 14 days of an eligible flight, and you can claim flights from the past 12 months, or 6 months for Qatar Airways flights.

Flights up to 30 days before your joining date can be claimed, and the name on your account must match your passport.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
12 months; 6 months for Qatar Airways
Wait before claiming
14 days
Flights before joining
Up to 30 days before

Qantas and Jetstar flights

Claim from
Qantas says points are added within 14 days of an eligible flight, so claim if they have not appeared by then.
Deadline
Within 12 months of the flight (terms clause 7.3).
Where to claim
Qantas: Claim missing points in My Account
  1. Log in to My Account and choose to claim missing points.
  2. Enter the flight details from your e-ticket or boarding pass.
  3. Follow progress under Track flight claims.

How long it takes: Reviewing a claim can take up to 24 hours for Qantas flights.

oneworld and partner airline flights

Claim from
Qantas says points are added within 14 days of an eligible flight, so claim if they have not appeared by then.
Deadline
Within 12 months of the flight, except Qatar Airways.
Where to claim
Qantas: Claim missing points in My Account
  1. Log in to My Account and use the same missing points claim with the details from your e-ticket or boarding pass.
  2. Track the claim under Track flight claims.

How long it takes: Reviewing a claim can take up to 14 days for partner airlines.

Exceptions and partner rules

  • Qatar Airways: members only have 6 months to claim missing points on eligible Qatar flights.

Hotels, shopping, car hire and credit cards

Claim from
Partner points can take up to eight weeks after the transaction; if they have not appeared by then, contact the partner.
Deadline
Within six months of the transaction, or another period the partner specifies (terms clause 7.3). Qantas Hotels and Airbnb stays can be claimed up to 90 days from check-out.
Where to claim
Qantas: Claim missing points
  1. For most partners, contact the partner directly if the points have not appeared within eight weeks.
  2. Qantas Hotels and Airbnb: claim within 90 days of check-out.
  3. Qantas Shopping: points can take up to 95 days after the purchase date; after that, use the online contact us form.
  4. Car hire: contact Avis (1800 141 000) or Budget (1800 150 278).
  5. Credit cards: contact the card partner to check that your Qantas Frequent Flyer number is correctly linked.

What to have ready

  • Flight details from your e-ticket or boarding pass.
  • Qantas and its partners may ask for proof such as copies of ticket coupons, original boarding passes, receipts, a car rental agreement, hotel voucher or hotel bill (terms clause 7.4), so keep them until the points post.

Flights taken before you joined

  • Terms clause 9.1.2 says a member may earn Qantas Points only on eligible flights flown after the joining date and up to 30 days prior to that date.
  • The claim page applies this to eligible Qantas, Jetstar, oneworld member and oneworld connect airlines only.

Rules that decide a claim

  • The name on your account must match your name as shown on your passport (terms clause 5.3), and you must quote your name and membership number when booking (clause 9.1.1).
  • Members who earn points in another airline loyalty program do not receive Qantas Points for the same flight unless otherwise specified (clause 9.1.4).
  • Points are credited only to the account of the member who flew or bought the service (clause 9.1.2).
  • Flight Rewards and flights or booking classes not listed in the Airline Earning Tables earn no points (clause 9.4.2), and some fare types and booking classes do not earn Qantas Points.

Fees

  • Qantas Frequent Flyer lists no fee for a missing points claim.

If Qantas Frequent Flyer refuses a claim

  • Qantas can ask for proof of the flight, such as ticket coupons or original boarding passes (clause 7.4), so supply them if a claim is not approved.
  • Because points are not given for a flight that earned in another airline program (clause 9.1.4), a flight credited elsewhere cannot simply be claimed with Qantas. The pages read do not describe a way to move it.
  • The pages read for this guide do not describe an appeal route for a declined claim; that is Not confirmed.

Missing Qantas Frequent Flyer points: FAQ

How long do I have to claim missing Qantas Points?
12 months from the flight. Qatar Airways flights must be claimed within 6 months, and non-flight transactions within six months or the partner's own period.
Can I claim Qantas Points for a flight before I joined?
Yes, for eligible Qantas, Jetstar, oneworld and oneworld connect flights flown up to 30 days before your joining date. Join, then lodge the claim in My Account.
How do I claim Qantas Points for a partner airline flight?
Log in to My Account and lodge a missing points claim with the details from your e-ticket or boarding pass, within 12 months of the flight (6 months for Qatar Airways).
How long does a Qantas missing points claim take?
Qantas says reviewing a claim can take up to 24 hours for Qantas flights and up to 14 days for partner airlines.
How do I claim missing Qantas Points from a hotel or shopping purchase?
Qantas Hotels and Airbnb stays can be claimed up to 90 days from check-out. Qantas Shopping points can take up to 95 days, and for most other partners you contact the partner if points are missing after eight weeks.

Sources

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