Qantas Frequent Flyer: 238 questions answered
Everything members ask about Qantas Frequent Flyer, answered from Qantas' own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Qantas Frequent Flyer?
Join online at qantas.com/frequent-flyer/join (the "Get started" form) and you get a membership number straight away. Qantas notes a joining fee may apply; partners such as TripADeal and the Family Transfer page link to their own join codes under qantas.com/frequent-flyer/join/code/, which is the usual way to avoid it.
Does it cost anything to join Qantas Frequent Flyer?
It can: Qantas's Frequent Flyer home page says 'A joining fee may apply', and the terms require applicants to 'pay any applicable joining or other fees' (clause 5.2) without setting an amount. If you do pay one, clause 5.5 lets you cancel within two weeks of receiving your membership number, provided you have not yet used the membership (including earning or using Qantas Points), and have any joining or other fees refunded.
Is there a minimum age to join Qantas Frequent Flyer, and can children have their own account?
The terms set no minimum age, but members under 18 need the consent of a parent or legal guardian, who must agree to the terms on their behalf (clause 5.2), and for a member aged 15 or younger, Flight Reward reservations must be made by their parent or legal guardian (clause 13.2.5). Membership is open only to individuals, not families, groups, companies or trusts (clause 5.1).
Where do I find my Qantas Frequent Flyer membership number?
On your digital membership card: the card in the Qantas App, which you can also add to Apple Wallet or Google Pay, shows your Qantas Frequent Flyer membership number and its barcode.
Does Qantas Frequent Flyer issue a physical membership card, and do I need one?
Qantas issues membership cards, but a Card remains Qantas property, physical Cards must be returned on demand, and only the member can use the Card, membership number and PIN (clauses 6.2 and 6.3). A Replacement Card Fee applies when you ask for a new one, waived for a change of name due to marriage, divorce or deed poll, an inoperable magnetic strip, a stolen Card with a police report or reference number, or a Card lost in the mail if you tell Qantas within two months of joining or changing tier (clause 6.7). Keep it handy: to earn Qantas Points you must quote your name and membership number and may be required to produce your Card (clause 9.1.1), and Qantas can ask to see it at any time (clause 6.4).
Does Qantas have an app for managing Qantas Frequent Flyer, and what can it do?
Yes. The Qantas App lets you track your Frequent Flyer status and Qantas Points, search and book flights, make upgrade requests, check in and get your boarding pass on your phone, track checked bags when your whole trip is on Qantas-operated flights, self-manage flight disruptions and check the status of your support cases. Qantas's Classic Upgrade Rewards page adds that domestic On Departure upgrades can be requested in the App from three hours before departure.
Source: Qantas: the Qantas App
How do I change the name on my Qantas Frequent Flyer account after marriage or a legal name change?
Send Qantas written proof of the new name: clause 5.7 requires written proof for any change of name. If you also want a card in the new name, the Replacement Card Fee is waived for a change of name due to marriage, divorce or deed poll, as long as the relevant documentation is supplied (clause 6.7(a)).
I accidentally created two Qantas Frequent Flyer accounts. Can they be merged?
The terms allow only one Membership Account per member (clause 5.3) and do not describe a self-service merge, so call the Frequent Flyer Service Centre to have the duplicate dealt with before the points in it lapse; Qantas's member support page lists 13 11 31 in Australia and +61 2 9433 2329 from other countries.
How do I close my Qantas Frequent Flyer account, and what happens to my points?
Write to the Frequent Flyer Service Centre giving notice that you want to cancel (clause 5.9). Be careful: on receipt of the written notice all Qantas Points in the account expire immediately, so redeem or family-transfer them first.
Can I join Qantas Frequent Flyer if I live outside the airline's home country?
Yes. Membership is open to individuals (clause 5.1), and the terms expressly provide for members living outside Australia or New Zealand. Your mailing address may be used to determine your eligibility for benefits, promotions and other offerings (clause 5.6), and some products such as Qantas Pay are limited to members with an Australian residential address. Members outside Australia and New Zealand are notified of changes by the updated terms being posted on the Qantas website rather than by email (clause 3.3).
How do I update my email, address or phone number with Qantas Frequent Flyer?
Log in and open your profile: Qantas's member support page points you to View profile to edit your personal information, preferences and subscriptions yourself. If you need help, the Frequent Flyer Service Centre is on 13 11 31 in Australia, 7am to 7pm AET, Monday to Saturday.
What do I do if I am locked out of my Qantas Frequent Flyer account?
Qantas tells locked-out members to call the Frequent Flyer Service Centre immediately on +61 2 9433 2329 (worldwide). Once back in, set up two-step verification, which sends a code to your registered email, mobile or an authenticator app, or use a passkey or security questions instead; you set these up by logging into your Profile and going to Personal Information.
Source: Qantas: member account security
If I join Qantas Frequent Flyer after a flight, can I still claim points for it?
Yes, if you flew within the 30 days before joining: Qantas Points are earned on eligible Qantas, Jetstar, oneworld and oneworld connect flights flown after your joining date and up to 30 days prior to it. Join, then lodge a missing points claim in My Account for that flight; anything flown earlier cannot be credited.
Source: Qantas: claim missing points
Does Qantas have a separate program for small businesses, and can I earn in both?
Yes. Qantas Business Rewards is the separate program for businesses, and its page says a business earns Qantas Points on top of the points and Status Credits the traveller earns as a Qantas Frequent Flyer member. Qantas's Use Qantas Points page adds that a business with at least 3,000 points can transfer them in real time to any Qantas Frequent Flyer account, though under clause 9.1.6 of the terms such transfers do not count as activity for points expiry.
Source: Qantas: Qantas Business Rewards
Earning on Qantas flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are points calculated on Qantas flights: by fare paid, by distance, or by a fixed amount?
Neither fare paid nor pure distance: Qantas's earning tables set a fixed number of Qantas Points and Status Credits per flight segment by distance band and Earn Category (Discount Economy, Economy, Flexible Economy, Discount Premium Economy, Premium Economy, Flexible Premium Economy, Discount Business, Business, Flexible Business and First). A Minimum Points Guarantee of 800 points (400 on Jetstar domestic New Zealand Discount Economy) may apply to eligible segments depending on your tier status and any Status Bonus, and Qantas's Gold status page adds that Gold members earn 75% more Qantas Points on Qantas, Jetstar and American Airlines flights.
How many points do I earn per dollar (or per mile flown) on Qantas?
There is no per-dollar rate on flights; earning is per segment by distance band and fare category. For travel from 22 July 2025, a domestic segment of up to 750 miles earns 500 Qantas Points and 10 Status Credits in Discount Economy, 750 and 20 in Flexible Economy and 1,750 and 40 in Business; an ultra-long international segment of 6,500 miles and over earns 4,000 points and 40 Status Credits in Discount Economy and 13,000 points and 170 Status Credits in Business.
Do basic economy or light fares on Qantas earn points?
Yes. Qantas says Qantas Points and Status Credits are earned on all eligible fares, and Red e-Deal and the other Discount Economy classes (E, G, L, M, N, O, Q, S, V domestically; E, N, O, Q internationally) earn at the Discount Economy rate. On Jetstar, Status Credits are not earned on Economy Starter fares, while the Starter Plus, Starter Max, Flex, Flex Plus, Max and Business Max bundles each map to an earn category on the Jetstar tables.
What elite bonus do status members earn on Qantas flights?
Silver earns a 50% Status Bonus, Gold 75%, and Platinum and Platinum One 100% more Qantas Points on Qantas, Jetstar and American Airlines flights. The bonus applies to points only, not to Status Credits.
Source: Qantas: compare status tiers
How long after a flight do points post to my Qantas Frequent Flyer account?
Qantas says points for eligible flights are added within 14 days of the flight. If they have not appeared by then, lodge a claim in My Account for travel within the past 12 months (6 months for Qatar Airways flights); reviewing a claim can take up to 24 hours for Qantas flights and up to 14 days for partner airlines.
Source: Qantas: claim missing points
Do award tickets earn points or status credit on Qantas?
Generally no. Flight Rewards (Classic Flight Rewards) are listed among the tickets that earn neither Qantas Points nor Status Credits (clause 9.4.2), as are free tickets and prize tickets. Qantas's earning tables page adds one exception: Points Club and Points Club Plus members earn Status Credits on Qantas-marketed Classic Flight Rewards if they are members when they fly, until Qantas retires Points Club from 8 December 2026.
Which Qantas tickets earn no points at all?
Clause 9.4.2 lists them: flights or booking classes not listed in (or excluded in) the Airline Earning Tables, infant fares (but not infants in their own paid seat), charter and freighter flights, free tickets, Flight Rewards, travel industry rebated tickets, competition prize tickets, tickets acquired at an auction and tickets restricted from earning Qantas Points; transport other than air earns nothing unless Qantas specifies otherwise. Clause 9.4.1 also excludes codeshare flights operated by Qantas, a oneworld airline or an Airline Partner when another airline's flight number is on the ticket, unless Qantas Loyalty has specified the flight as eligible.
Do taxes, fees and surcharges on a Qantas ticket earn points?
Irrelevant on Qantas, because flight earning is not spend-based: you receive a fixed number of points and Status Credits per segment from the distance band and fare category, so the taxes and carrier charges on the ticket neither add nor subtract anything.
If I upgrade a ticket on Qantas, do I earn points on the original fare or the upgraded cabin?
The original fare. Clause 9.3.2 says that, where eligible, Qantas Points and Status Credits are earned only for the class of travel originally purchased or redeemed rather than the upgraded class, so an Economy fare upgraded to Business with a Classic Upgrade Reward still earns at its Economy rate.
Do infant or child tickets on Qantas earn points?
Infant fares for a baby who does not occupy a seat earn no Qantas Points (clause 9.4.2). A child with their own seat and ticket earns in the normal way provided the child has their own Qantas Frequent Flyer account.
Do group bookings, tour packages or charter flights on Qantas earn points?
Charter flights are specifically excluded from earning (clause 9.4.2), and tickets bought at auction earn nothing. Group and package bookings earn only if they are ticketed in a booking class that appears in the Airline Earning Tables; classes excluded from those tables earn nothing.
Do employee, industry or heavily discounted fares on Qantas earn points?
Not if they are travel industry rebated, free or competition prize tickets, which are all excluded from earning Qantas Points and Status Credits (clause 9.4.2). A low fare is not excluded just for being cheap: what matters is whether its flight or booking class is listed in the Airline Earning Tables (clause 9.4.2(a)), and Qantas's earning tables give even Discount Economy 500 Qantas Points and 10 Status Credits on a domestic segment of up to 750 miles.
Does Qantas have a calculator to estimate points for a flight?
Yes. Qantas's Frequent Flyer calculators page has an earning calculator that estimates the Qantas Points and Status Credits you could earn from a flight, plus calculators for the points needed for a Classic Flight Reward and to request a Classic Upgrade Reward.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Qantas Frequent Flyer?
Qantas's partner directory lists these airline partners: Air France, Air New Zealand, Air Tahiti Nui, Aircalin, Alaska Airlines, American Airlines, Bangkok Airways, British Airways, Cathay Pacific, China Airlines, China Eastern, Condor, El Al, Emirates, Fiji Airways, Finnair, Hawaiian Airlines, Iberia, IndiGo, Japan Airlines, Jetstar, KLM, LATAM, Malaysia Airlines, Oman Air, Philippine Airlines, Qatar Airways, Royal Air Maroc, Royal Jordanian, SriLankan Airlines and WestJet. What each one earns is set out in Qantas's separate partner airline earning tables.
Source: Qantas: Frequent Flyer partners
How are points calculated on partner airline flights credited to Qantas Frequent Flyer?
Partner-marketed flights use separate partner earning tables: a fixed number of Qantas Points and Status Credits per segment by route region and fare category (Discount Economy through First), rather than the Qantas and Jetstar tables that apply to QF-marketed flights. Classic Flight Reward tickets on partners earn nothing.
Which booking classes on partner airlines earn points in Qantas Frequent Flyer, and which earn nothing?
It depends on the fare: Qantas's Earn Category tables place each airline's fares, by the flight number you travel on, into Discount Economy, Economy, Flexible Economy, Premium Economy, Business or First, and the partner airline tables then show the Qantas Points and Status Credits each category earns one way on a route. Classic Flight Reward flights on partners earn no Qantas Points or Status Credits; the only exception, Status Credits for Points Club members, is limited to Qantas-marketed rewards.
Do partner airline flights count toward elite status in Qantas Frequent Flyer?
Yes. Status Credits are earned on eligible Qantas, Jetstar, oneworld member and oneworld connect flights, but you still need a minimum of four eligible Qantas or Jetstar flights in the Membership Year to reach or keep Silver, Gold or Platinum, and Platinum One requires at least 2,700 of its 3,600 Status Credits on Qantas flights.
Source: Qantas: status tiers
Does it matter whether a partner flight is ticketed by Qantas or by the partner for Qantas Frequent Flyer earning?
What decides it is the flight number you travel on: Qantas tells you to find your Earn Category for the airline flight number you'll travel on, so a QF-numbered codeshare earns from the Qantas and Jetstar earning tables, while a flight sold under the partner's own code earns from the partner airline tables for partner-marketed flights. Qantas's status tiers page adds that the four flights needed for Silver, Gold and Platinum must carry a Qantas (QF) or Jetstar flight number, which a QF codeshare does.
Which non-alliance airlines partner with Qantas Frequent Flyer for earning?
Outside oneworld, Qantas lists Emirates, Air New Zealand, Air France, KLM, China Eastern, China Airlines, EL AL, IndiGo, Jetstar, LATAM, WestJet, Bangkok Airways, Condor, Aircalin, Air Tahiti Nui and Skytrans Australia as airline partners for earning Qantas Points.
Source: Qantas: airline partners
How long do partner airline flights take to post to Qantas Frequent Flyer?
Up to 14 days. After that you can lodge a missing points claim in My Account with the ticket or boarding pass details; the claim window is 12 months, or 6 months for Qatar Airways flights.
Source: Qantas: claim missing points
Can I credit different flights on the same ticket to different programs, or must the whole ticket go to Qantas Frequent Flyer?
The terms work flight by flight: a member who earns points in another airline's program will not receive Qantas Points for the same flight, and must nominate before travel the program in which they wish to earn (clause 9.1.4). So each flight earns in one program only, and you choose which before you fly.
Do Qantas Frequent Flyer elite members earn a bonus on partner airline flights?
Among partner airlines, only on American Airlines. Qantas's status tier pages give Silver members 50% more Qantas Points, Gold 75% and Platinum 100% on Qantas, Jetstar and American Airlines flights, with the Status Bonus on Jetstar and American Airlines applied to the base Qantas Points earn rate when travelling in Economy; no other partner airline is listed.
Source: Qantas: Gold status
Where does Qantas publish the partner earning charts for Qantas Frequent Flyer?
Under Frequent Flyer, Calculators, Earning tables on qantas.com: one page for Qantas and Jetstar, one for partner airlines, plus the earn-categories page that maps booking classes, and a Points Calculator that quotes points and Status Credits for a specific segment.
Can I earn points on trains, buses or ferries through Qantas Frequent Flyer?
No. The Qantas partner directory lists no rail, bus or ferry partner. Beyond airlines, Qantas's car partners page lists vehicle hire from Avis, Budget, Britz, Apollo Motorhomes, Cheapa Campa, Maui and Mighty, plus BP Rewards for fuel, Qantas Valet Parking, Uber and Uber One.
Source: Qantas: Frequent Flyer partners
Missing points and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing points from Qantas Frequent Flyer?
You must raise a missing-points query within twelve months of the flight; for non-flight transactions the window is six months (or whatever period the partner specifies) under clause 7.3. See our missing miles guide for the general process.
How do I file a missing points claim with Qantas Frequent Flyer?
Log in to My Account, choose Claim missing points and enter the flight details from your e-ticket or boarding pass; you can follow progress under Track flight claims. Wait 14 days after the flight before claiming, and claim within 12 months. See our missing miles guide.
Source: Qantas: claim missing points
What information does Qantas Frequent Flyer need for a missing points claim?
Qantas can ask for proof of the flights claimed, such as copies of ticket coupons, original boarding passes or receipts (clause 7.4), so keep your e-ticket number and boarding passes until the points post.
How do I claim missing points for a partner airline flight in Qantas Frequent Flyer?
Same online form in My Account, once 14 days have passed since the partner flight, within 12 months of travel (6 months for Qatar Airways). Non-airline partners are claimed with the partner directly: Avis on 1800 141 000, Budget on 1800 150 278, Qantas Shopping through its contact form with proof of purchase.
Source: Qantas: claim missing points
How long does Qantas Frequent Flyer take to process a retroactive claim?
Reviewing a claim can take up to 24 hours for Qantas flights and up to 14 days for partner airlines. Points from other partners can take up to eight weeks after the transaction to appear, and Qantas Shopping points usually appear once the retailer's return period has passed, up to 95 days after purchase. Missing hotel or Airbnb points can be claimed up to 90 days after check-out.
Source: Qantas: claim missing points
Can I claim points for flights taken before I joined Qantas Frequent Flyer?
Only for the 30 days before you joined: Qantas Points are earned on eligible Qantas, Jetstar, oneworld and oneworld connect flights flown after the joining date and up to 30 days prior to it. Claim such a flight through Claim missing points in My Account; older travel cannot be credited.
Source: Qantas: claim missing points
My flight was credited to the wrong program. Can Qantas Frequent Flyer move the points?
Not while the other program holds the credit: clause 9.1.4 says a member who earns points in another airline's loyalty program will not receive Qantas Points for the same flight, and that the program must be nominated before travel. Make sure your Qantas number is in the booking before you fly.
Will Qantas Frequent Flyer credit a flight if the name on the ticket does not exactly match my account?
Not automatically. Qantas requires the name on the ticket to match the name on the Frequent Flyer account, and says that if there is any discrepancy the member will not receive Qantas Points or Status Credits through the automated process. Book in your membership name, or see our missing miles guide if a flight has already gone uncredited.
What can I do if Qantas Frequent Flyer rejects a missing points claim?
Raise it again with Qantas Frequent Flyer: Qantas's complaints page sends feedback about Qantas Points or Status Credits to Contact Qantas Frequent Flyer rather than its general feedback form. If you are unhappy with a response, reply to the response email with your reasons and any additional information for an internal review, where possible by a different team member; Qantas acknowledges complaints within 3 business days and typically resolves them within 15. If it is still unresolved, the page points to the independent Airline Customer Advocate.
Source: Qantas: complaints process
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Qantas Frequent Flyer credit cards, and in which countries?
As of September 2026, Qantas's Australian card comparison lists Qantas Points credit cards from American Express, ANZ, Westpac, St.George, Bank of Melbourne, BankSA, NAB, Bankwest, Qantas Money (Qantas's own cards), Bendigo Bank, BankVic, BOQ Specialist and Unity Bank, plus Commonwealth Bank business cards. All are Australian cards with fees in Australian dollars.
Source: Qantas Cards and Banking: compare Qantas Points credit cards
How many points per dollar do Qantas Frequent Flyer credit cards earn?
Between 0.5 and 1.25 Qantas Points per A$1 on personal cards as of September 2026 (0.4 to 1.25 on business cards). The Qantas American Express Ultimate and Qantas Money Titanium earn up to 1.25; the ANZ Frequent Flyer Black, Qantas Money Platinum and Qantas American Express Premium are among those earning up to 1; most bank cards sit at 0.5 to 0.8, and several bank cards charge an extra annual fee to opt in to earning Qantas Points.
Source: Qantas Cards and Banking: compare Qantas Points credit cards
What sign-up bonus do Qantas Frequent Flyer credit cards typically offer?
As of September 2026 the biggest personal-card offers are up to 150,000 bonus Qantas Points (Westpac Altitude Qantas Black, the St.George, Bank of Melbourne and BankSA Amplify Qantas Signature cards, Qantas Money Titanium), up to 130,000 on the NAB Qantas Rewards Signature and up to 120,000 on the Qantas American Express Ultimate. That Amex offer is 70,000 points after A$5,000 spend in three months in year one plus 50,000 after the same spend in year two, for new Card Members, ending 17 November 2026; ANZ Frequent Flyer Black pays 40,000 after A$6,000 spend in three months and 40,000 more for keeping the card over 12 months.
Source: Qantas Cards and Banking: compare Qantas Points credit cards
Can credit card spending earn elite status or tier credit in Qantas Frequent Flyer?
Yes, from 8 December 2026: with Status Credits on the ground, members can earn up to 140 Status Credits by collecting Qantas Points on everyday spend across cards and banking, utilities, hotels, fuel, shopping and more. Qantas says no Status Credits are awarded on the ground before that launch date.
Which bank points transfer to Qantas Frequent Flyer, and at what ratio?
Qantas's everyday earning page gives no bank-to-Qantas transfer ratios; for cards it points to cardsandbanking.qantas.com, where Qantas Points earning credit cards are compared, and US bank and hotel programs that transfer in are on our transfer partners page. Two non-bank conversions are documented: 2,000 Everyday Rewards points convert to 1,000 Qantas Points, and Qantas's ALL Accor page says 2,000 ALL Reward points convert to 2,500 Qantas Points, credited within six weeks.
How long do bank point transfers to Qantas Frequent Flyer take?
Not instant for Australian Qantas Points credit cards: Qantas says the points earned on your card spend are usually added to your Frequent Flyer account monthly, around the same time each month. Allow for that cycle before counting on card points for a particular booking.
Source: Qantas Cards and Banking: Qantas Points credit cards explained
Can I transfer points back out of Qantas Frequent Flyer to a bank program?
No. Capital One, which lists Qantas Frequent Flyer among its airline transfer partners, says transferred miles become subject to the receiving loyalty program and cannot be transferred back to your Capital One rewards account, so treat any bank transfer into Qantas as one-way and only move what you plan to redeem.
Must the bank account and Qantas Frequent Flyer account be in the same name for a transfer?
For Capital One, yes: it says the name on your Capital One account has to match the name on your travel loyalty program, and Qantas Frequent Flyer is one of its airline transfer partners. You also need at least 1,000 Capital One miles to make a transfer.
Do Qantas Frequent Flyer credit cards have annual fees, and what perks offset them?
Most do: from A$0 (Qantas American Express Discovery, BankVic Qantas Visa) to A$1,200 (Qantas Money Titanium), with premium cards mostly A$295 to A$450, and Westpac, St.George, Bank of Melbourne and BankSA add A$125 to A$155 a year if you opt in to earn Qantas Points. The offsets listed are a A$450 Qantas Travel Credit on the A$450 Qantas American Express Ultimate and cashback on the NAB Qantas Rewards Signature (A$250) and Premium (A$150), and the comparison's filters count 11 cards with lounge invitations and 27 with travel insurance.
Source: Qantas Cards and Banking: compare Qantas Points credit cards
Do any Qantas Frequent Flyer credit cards include a companion fare or free flight certificate?
No. None of the 31 personal and business cards on Qantas's card comparison (as of September 2026) lists a companion fare or free-flight certificate. The closest travel perks are the A$450 Qantas Travel Credit on the Qantas American Express Ultimate and the A$200 Travel Fund on the American Express Qantas Business Rewards Card, and the comparison's filters count 11 cards that come with lounge invitations.
Source: Qantas Cards and Banking: compare Qantas Points credit cards
Is there a business credit card for Qantas Frequent Flyer?
Yes, several as of September 2026: the American Express Qantas Business Rewards Card (up to 1.25 Qantas Points per A$1, A$450 fee, A$200 Travel Fund, 150,000 bonus points), the ANZ Qantas Business Rewards Card, the NAB Qantas Business Signature (up to 200,000 bonus points), the Bendigo Bank Qantas Business Credit Card, Westpac BusinessChoice Rewards Platinum and two CommBank Business Awards cards (0.4 points per A$1).
Source: Qantas Cards and Banking: compare Qantas Points credit cards
Can I get a Qantas Frequent Flyer credit card if I live outside the United States?
Qantas co-brand cards are Australian products, so living outside Australia rules most people out: American Express, for example, requires Qantas American Express Ultimate applicants to be 18 or over and an Australian citizen, permanent resident or long-term visa holder, with a good credit history. Outside Australia, look at bank points that transfer to Qantas instead; see our transfer partners page.
Source: American Express Australia: Qantas American Express Ultimate Card
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying points.
Does Qantas Frequent Flyer have an online shopping portal, and how does it work?
Yes, Qantas Shopping at shopping.qantas.com: start there and browse 450 brands such as Apple, eBay and The Good Guys, earning points for every dollar you spend, and watch for its regular bonus points offers. The Points Prompter browser tool prompts you when you visit a supported store; click 'Earn Qantas Points' on the prompt and complete the purchase to earn.
Does Qantas Frequent Flyer have a dining rewards program?
Not as such: the Qantas partner directory lists no restaurant program. Its food partners are Uber Eats, Pizza Hut, HelloFresh, EveryPlate and Youfoodz, and the directory shows Pizza Hut, HelloFresh and EveryPlate as earning points through Qantas Shopping.
Source: Qantas: Frequent Flyer partners
Which hotel chains earn points in Qantas Frequent Flyer, and can hotel points be converted?
Bookings through qantas.com/hotels earn 3 Qantas Points per A$1 spent (Qantas's Earn Points page), while Classic Hotel Rewards booked with points earn none (its Use Qantas Points page). The hotel loyalty programs in the Qantas partner directory are Accor (ALL), Hilton Honors, IHG One Rewards, Marriott Bonvoy, TFE Hotels and World of Hyatt, and ALL points can be converted: 2,000 ALL Reward points become 2,500 Qantas Points, credited within six weeks (Qantas's ALL Accor page).
Source: Qantas: Frequent Flyer partners
Which car rental companies earn points in Qantas Frequent Flyer?
Avis and Budget are the car rental partners on Qantas's car partners page, which also lists Britz, Apollo Motorhomes, Cheapa Campa, Maui and Mighty; Hertz is not among them. The Frequent Flyer terms add that to earn you must quote your name and membership number when you hire (clause 9.1.1).
Source: Qantas: car partners
Can I earn points by taking surveys with Qantas Frequent Flyer?
Not from surveys: Qantas's partner directory lists no survey or market research partner. The nearest thing is the Qantas Wellbeing App, which pays points for walking, swimming, cycling and even sleep, with challenges and activity goals you can set with friends; each new user can earn up to 1,000 Qantas Points in a free 28-day trial, then up to 2,000 a year once the trial ends.
Can I buy points from Qantas Frequent Flyer, at what price, and is there a yearly cap?
Yes, as Top-up Points, once you have been a member for at least 30 days (for online purchases). They are sold in blocks of 1,000, from 1,000 to 150,000 points per purchase and up to four purchases in 12 months. The page gives no fixed price and says dollar amounts can change at any time without notice; buying through the Frequent Flyer Service Centre adds an A$35 Service Fee.
Source: Qantas: Top-up Points
Does Qantas Frequent Flyer run bonus promotions on buying points?
Yes, from time to time: Top-up Points carried a bonus of 25% on purchases of 15,000 to 95,000 points and 50% on 100,000 to 150,000 points until 27 September 2026, and that offer has ended, so check the Top-up Points page for the next one. You can buy in 1,000-point blocks from 1,000 to 150,000 per purchase, up to four purchases in 12 months.
Source: Qantas: Top-up Points
Can I gift points to another Qantas Frequent Flyer member?
Not to just anyone. Top-up Points cannot be bought for someone else, and the only way to move points to another member is a Family Transfer to an eligible family member (minimum 1,500 points, free online).
Source: Qantas: Top-up Points
Are there phone, internet, energy or subscription partners that earn points in Qantas Frequent Flyer?
Red Energy is the home energy partner (Qantas's home utilities page says you earn points when you pay your energy bill), and streaming subscriptions such as Disney+ and Foxtel earn through Qantas Shopping. No phone or internet provider is listed among the partners.
Source: Qantas: Frequent Flyer partners
Can I earn points on fuel or groceries with Qantas Frequent Flyer?
Yes. Qantas's Earn Points page says that once you choose to earn Qantas Points with Everyday Rewards, hitting 'boost' in the Everyday Rewards app before you shop helps you earn six times more Everyday Rewards points to convert to Qantas Points faster, and paying with a Qantas Points earning credit card earns points twice on groceries. Qantas's partner directory also lists BP Rewards.
Source: Qantas: Earn Qantas Points
Can I earn points on Airbnb, vacation rentals or cruises with Qantas Frequent Flyer?
Yes. Qantas's partner directory lists Airbnb and Qantas Cruises among its partners, and TripADeal holiday packages, tours and cruises earn 3 Qantas Points per A$1 for the lead traveller, credited up to eight weeks after hotel checkout or the end of the cruise or tour.
Source: Qantas: TripADeal partner
Does in-flight Wi-Fi, duty free or onboard purchases earn points on Qantas?
Wi-Fi and meals are not paid extras on Qantas: its onboard page, a separate page, says Wi-Fi is free on Wi-Fi-connected aircraft and meals or snacks and drinks are included with every ticket. Duty free earns through partner Lotte Duty Free: 1 Qantas Point per A$1 in its stores around Australia (scan your membership card in the Qantas App at payment) and online at lottedutyfree.com.au, where an offer of 2 points per A$1 online ended on 30 September 2026. Products sold through JB Hi-Fi concession stores, gift cards, VUSH, tobacco and e-cigarette products earn nothing.
Source: Qantas: Lotte Duty Free partner
Where does Qantas Frequent Flyer list its current earning promotions?
On the Member offers page under Frequent Flyer on qantas.com, which Qantas describes as travel and partner special offers available exclusively for members, grouped into Earn Qantas Points, Use Qantas Points and Qantas Business Rewards offers.
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Qantas Frequent Flyer?
Bronze, Silver, Gold, Platinum and Platinum One, mapped to oneworld Ruby (Silver), Sapphire (Gold) and Emerald (Platinum and Platinum One), plus Lifetime Silver, Gold and Platinum for members who earn enough Status Credits over time. Qantas's Gold status page adds that the Points Club program (Points Club and Points Club Plus) and Green Tier are retired from 8 December 2026.
Source: Qantas: status tiers
How do I qualify for elite status in Qantas Frequent Flyer: by spending, segments, distance or points?
Status Credits, earned on eligible Qantas, Jetstar, oneworld and oneworld connect flights, with four flights on a Qantas or Jetstar flight number needed for Silver, Gold and Platinum. Qantas's earning tables set them per flight segment by distance band and fare type, for example 10 for a domestic Discount Economy segment of up to 750 miles and 240 in First on an ultra-long segment of 6,500 miles and over. Qantas's program changes page adds that from 8 December 2026 you can earn up to 140 Status Credits by collecting Qantas Points on everyday spend.
Source: Qantas: status tiers
What are the qualification thresholds for each Qantas Frequent Flyer tier?
Silver 300 Status Credits (250 to keep), Gold 700 (600 to keep) and Platinum 1,400 (1,200 to keep), each including four flights with a Qantas or Jetstar flight number, and Platinum One 3,600 to reach and keep, including at least 2,700 on flights with a Qantas (QF) flight number. Qantas's program changes page adds that from 2027 there will be one Status Credit target to attain and retain each tier, so Gold will require 700 Status Credits a year.
Source: Qantas: status tiers
When does the Qantas Frequent Flyer qualification year start and end, and how long does status last?
Each member has their own Membership Year: it starts on the first day of the month after your Anniversary Month and ends on the last day of the Anniversary Month the following year. Status Credits reset at that point and status earned lasts the following Membership Year.
Do partner airline flights count toward Qantas Frequent Flyer status?
Yes, for oneworld member and oneworld connect airlines, and they also count toward Lifetime Status. The catch is the minimum of four eligible Qantas or Jetstar flights per Membership Year, and Platinum One's requirement that 2,700 of its 3,600 Status Credits come from Qantas.
Source: Qantas: status tiers
Does Qantas Frequent Flyer offer lifetime or million-miler status?
Yes: Lifetime Silver at 7,000 cumulative Status Credits, Lifetime Gold at 14,000 and Lifetime Platinum at 75,000, kept for life and activating once any higher annual status lapses. Qantas's program changes page adds that from 2027 members will receive a complimentary year of Platinum at 25,000, 35,000, 45,000, 55,000 and 65,000 Status Credits, which can be banked and activated when they choose (up to five banked years).
Source: Qantas: Lifetime status
What baggage benefits do Qantas Frequent Flyer elite members get?
It depends on the route. Within Australia, Silver and Qantas Club members get 1 piece up to 32 kg in Economy instead of the standard 1 piece up to 23 kg, while Gold, Platinum and Platinum One get 2 pieces up to 32 kg each. On international weight-based routes Silver and Qantas Club add 12 kg, Gold 16 kg and Platinum and Platinum One 20 kg to the cabin allowance, and on piece-based routes to and from the Americas status adds pieces. The allowance is not cumulative: a Silver member who also holds Qantas Club gets the same allowance.
Source: Qantas: checked baggage
Which Qantas Frequent Flyer tiers get lounge access, and where?
Silver gets one complimentary lounge invitation, per Qantas's tier comparison. Gold can use Qantas Club lounges, Qantas International Business and International lounges and partner lounges; Platinum and Platinum One add Qantas Domestic Business and International First lounges, and Platinum One also gets two lounge invitations to gift. Access depends on flying that day on an eligible Qantas, Jetstar, oneworld or Emirates flight number, and as of 1 July 2026 Gold and Platinum members no longer get Qantas lounge access on international Jetstar flights.
Source: Qantas: lounge access
Do Qantas Frequent Flyer elite members get complimentary upgrades, and how are they prioritised?
Not complimentary ones: the upgrade benefit is priority for points-based Classic Upgrade Rewards, which Qantas prioritises by factors including your original booked cabin and your tier (the Silver status page gives the tier order as Platinum One, Platinum, Gold, Silver, then Bronze). On international flights Qantas aims to confirm Platinum One requests within seven days of departure, Platinum within three days and Gold, Silver and Bronze within 24 hours, but it may not meet that timetable even when seats are on sale.
Source: Qantas: Classic Upgrade Rewards
Do Qantas Frequent Flyer elite members get free seat selection or extra-legroom seats?
Every member gets free standard seat selection on Qantas flights from Australia (Silver and above on flights from elsewhere). Platinum and Platinum One get Economy Plus and extra-legroom seats free at any time; Gold gets them free from 24 hours before departure, and Gold and Silver get some forward seats at booking.
Source: Qantas: seat selection
Which fees does Qantas Frequent Flyer waive for elite members?
Qantas's Platinum One page lists three fee waivers for Platinum One members: the Booking Fee for everyone in a new booking made through Qantas Contact Centres that has at least one QF flight number and a Platinum One member travelling; Reward Assistance Fees when they book Classic Flight Rewards or Classic Upgrade Rewards with points through the Contact Centres; and the Service Fee on Family Transfers into or out of their account.
Source: Qantas: Platinum One status
What do Qantas Frequent Flyer tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Silver is oneworld Ruby, Gold is oneworld Sapphire, and Platinum and Platinum One are both oneworld Emerald. Qantas is in oneworld, so there is no Star Alliance or SkyTeam equivalent.
Source: Qantas: oneworld alliance
Can elite benefits in Qantas Frequent Flyer be shared with family or a companion?
Partly. Platinum members who reach 2,400 Status Credits can choose complimentary Gold for any family member or friend (or 50,000 Qantas Points instead), and Platinum One members can give a family member or friend complimentary Platinum for as long as their own Platinum One membership lasts. Platinum One members also get two complimentary lounge invitations to gift to family and friends.
Source: Qantas: compare status tiers
Do surplus qualifying points roll over to the next year in Qantas Frequent Flyer?
From 8 December 2026, yes: Gold, Platinum and Platinum One members can roll over 50% of their excess Status Credits, up to 350 for Gold and 500 for Platinum and Platinum One per Membership Year, while Silver members can roll over 25%, up to 100 per Membership Year.
Can I gift or nominate someone for status in Qantas Frequent Flyer?
Yes at the top tiers. A Platinum who earns 2,400 Status Credits from eligible Qantas or Jetstar flights in a Membership Year chooses between complimentary Gold for any family member or friend and 50,000 Qantas Points; Platinum One members get complimentary Platinum for one nominated person for the duration of their own membership.
Source: Qantas: compare tier benefits
Can I buy status or top-up missing qualifying points in Qantas Frequent Flyer?
Not directly: Qantas's Top-up Points page sells Qantas Points, not Status Credits. From 8 December 2026, Status Credits on the ground will let members earn up to 140 Status Credits by collecting Qantas Points on everyday spend across cards and banking, utilities, hotels, fuel, shopping and more, which is the closest thing to buying status.
Will Qantas Frequent Flyer elite benefits be recognised on partner airlines?
Yes, through oneworld. Ruby (Silver) gets business class priority check-in, preferred or pre-reserved seating and priority on waitlists and standby. Sapphire (Gold) adds business class lounges, priority boarding, extra baggage (15 kg on weight-based routes or one bag on piece-based routes) and priority baggage handling. Emerald (Platinum and Platinum One) adds first class check-in and lounges, fast track lanes at select airports and 20 kg or one bag extra. Seating, standby and baggage perks follow the operating airline's own policy.
Source: oneworld: travel benefits
Does Qantas Frequent Flyer offer selectable benefits or milestone rewards for elites?
Yes. A Loyalty Bonus reward comes at 500 Status Credits earned on eligible Qantas or Jetstar flights, and it can be earned up to four times each Membership Year, to a maximum of 200 bonus Status Credits; each must be claimed within 90 days. Qantas's program changes page says Status Credit rollover, launching 8 December 2026, will replace the Loyalty Bonus. Platinum members at 2,400 Status Credits choose a Platinum Bonus Reward of complimentary Gold for any family member or friend or 50,000 Qantas Points, and Platinum One members receive bonus Qantas Points at 5,000 and 7,000 Status Credits plus a complimentary Qantas Wine Premium membership.
Source: Qantas: compare status tiers
Redeeming on Qantas
How awards are priced, the cheapest redemptions and the booking rules.
Does Qantas Frequent Flyer use a fixed award chart or dynamic pricing for Qantas flights?
Both. Classic Flight Rewards (red ribbon in search results) cost a fixed amount of points all year round, set by distance zone in Qantas's reward tables, on Qantas, Jetstar and partners; Classic Plus Flight Rewards (blue ribbon) are Qantas-only, available to every Qantas destination, and the points needed vary, "fluctuating like a commercial fare". See our award chart.
What is the cheapest award ticket in Qantas Frequent Flyer?
A Jetstar Zone 1 (0-600 miles) Economy Classic Flight Reward at 5,700 points one-way, as of the 5 August 2025 tables; the equivalent Qantas-operated Zone 1 Economy seat is 9,200 points and Business 19,300, plus taxes, fees and carrier charges.
Can I book one-way awards in Qantas Frequent Flyer, and are they half the round-trip price?
Yes. Classic Flight Rewards are priced by one-way trip, using the distance zones in Qantas's reward tables, so a return is simply two one-ways (clause 14.3.1). The exception is the oneworld Classic Flight Reward, whose table is based on return flights of up to 35,000 miles, so a one-way oneworld itinerary is charged as a return (clause 14.4.3).
How do I search for award seats on Qantas?
Search for your flights on qantas.com and select 'Rewards': Classic Flight Rewards show a red ribbon and Classic Plus a blue one. Qantas's Use Qantas Points page also recommends its multi-city booking tool for the best view of reward options, and for international Classic Flight Rewards across Qantas, Jetstar and 30 partner airlines its Classic Flight Rewards page points to the Flight Reward Finder at flightrewardfinder.qantas.com.
What is the difference between saver and standard (or flexible) awards in Qantas Frequent Flyer?
Classic Flight Rewards are the saver level: fixed points, limited capacity-controlled seats, bookable on Qantas, Jetstar and partners, and an upgrade-eligible economy or premium economy fare. Classic Plus Flight Rewards are the flexible level: Qantas-only, widely available on any route, dynamically priced, also upgradeable, with the same change and cancellation fees; a fare rise on a change costs extra cash rather than points.
Does Qantas Frequent Flyer allow stopovers or open jaws on award tickets?
On the oneworld Classic Flight Reward, yes: up to five free stopovers are allowed, with no more than one stopover in any one city (clause 14.4.4), and surface segments are permitted, though the distance between the arrival and next departure points counts toward the points required (clause 14.4.5). For other Classic Flight Rewards, Qantas's Use Qantas Points page points you to its multi-city booking tool, where you select 'Book with Rewards' and search different stopover options.
Can I book a mixed-cabin award in Qantas Frequent Flyer, and how is it priced?
Yes. Both Classic and Classic Plus Flight Rewards let you combine cabins and fare types in the same booking. Qantas prices Classic Flight Rewards by one-way trip (clause 14.3.1 of the terms) but does not set out on these pages how a mixed-cabin trip is costed, so check the points quoted before you book.
Can I pay part in points and part in cash with Qantas Frequent Flyer?
Yes, through Points Plus Pay: you choose the mix of Qantas Points and card payment for a flight booking, hotels at qantas.com/hotels, holiday packages, Qantas Marketplace and Qantas Wine. For hotel and holiday bookings the minimum is 2,000 points, and Points Plus Pay is not available on Classic Hotel Rewards. Qantas's Points Plus Pay page adds that it works on any flight with a Qantas or Jetstar flight number, with a minimum number of points applying.
Source: Qantas: Use Qantas Points
How do I add an infant or child to an award ticket in Qantas Frequent Flyer?
An infant under two who does not occupy a seat travels on a Classic Flight Reward without any points being redeemed, as long as the accompanying adult is on a Classic Flight Reward, with a limit of one infant per adult; taxes, fees and carrier charges (including GST) may still be payable for the infant (clause 14.2.5). Children aged two or older need the full number of Qantas Points for their own Classic Flight Reward (clause 14.2.4).
Does Qantas Frequent Flyer offer a round-the-world or multi-city award?
Yes. The oneworld Classic Flight Reward is Qantas's round-the-world award: fly to five or fewer cities using two or more oneworld airlines, with up to five free stopovers and only one stopover per city (clause 14.4.4). Qantas suggests using the multi-city booking tool to explore stopover combinations.
Source: Qantas: Use Qantas Points
Do awards in Qantas Frequent Flyer book into basic economy or a regular fare?
Classic Flight Rewards book into their own reward classes: X in Economy, Z in Premium Economy, U in Business and P in First, separate from the Discount Economy sale classes. They earn no points or Status Credits but can be upgraded.
Source: Qantas: fare codes
What is the minimum number of points needed to book an award in Qantas Frequent Flyer?
A full Classic Flight Reward starts at 5,700 points (Jetstar Zone 1 Economy) or 9,200 on Qantas. Below that, Qantas's Points Plus Pay page lets you choose your mix of points and money on a Qantas or Jetstar fare with a slider, though a minimum number of points applies, and its Top-up Points page sells points in blocks of 1,000 to close a gap.
What are the best-value redemptions in Qantas Frequent Flyer?
Qantas itself says Classic Flight Rewards are typically the best-value reward seats you can book with Qantas Points; they cost a fixed number of points year-round on Qantas, Jetstar, oneworld and partner airlines, and Qantas's reward tables add a separate Emirates table. For long multi-city trips, the tables page prices a whole oneworld Classic Flight Reward itinerary of up to 35,000 return miles by total distance, provided it uses at least two oneworld airlines other than Qantas and no other airline. See the award chart and our value estimate.
Source: Qantas: Classic Flight Rewards
Does flying on an award ticket in Qantas Frequent Flyer earn status or points?
No, with one exception. Qantas Points and Status Credits are not earned on Classic Flight Reward flights, except that Points Club and Points Club Plus members earn Status Credits on Qantas-marketed Classic Flight Rewards if they are members when they fly, until Qantas retires the Points Club program from 8 December 2026. Qantas's Points Plus Pay page adds that flights booked with Points Plus Pay do earn Qantas Points and Status Credits on eligible flights.
Can I select seats on an award ticket in Qantas Frequent Flyer, and is there a charge?
Yes, at no charge for standard seats: every Frequent Flyer gets complimentary standard seat selection on Qantas-operated flights originating in Australia, and Silver and above on flights from elsewhere. Extra-legroom and Economy Plus seats are free only for Platinum, Platinum One and (from 24 hours out) Gold.
Source: Qantas: seat selection
What baggage allowance do I get on an award ticket in Qantas Frequent Flyer?
The normal allowance for the cabin: the baggage page sets allowances by cabin and status with no separate rule for Qantas Classic Flight Rewards, for example 1 x 23 kg in domestic Economy, 30 kg in international Economy to most destinations and 40 kg in Business, plus your status extra. Jetstar Economy Classic Flight Rewards with a JQ flight number get 30 kg in total with no piece limit, the same as Jetstar Starter and Max fares.
Source: Qantas: checked baggage
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with points from Qantas Frequent Flyer?
Jetstar, every oneworld airline (American, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qatar Airways, Fiji Airways, Alaska, Hawaiian and more), Emirates, and non-alliance partners such as Air New Zealand, Air France, KLM, China Eastern, China Airlines, EL AL, LATAM and WestJet, all listed in Qantas's Classic Flight Reward tables. Qantas's Classic Flight Rewards page says they reach over 1,300 destinations. See our partner award guide.
Which partner awards can be booked online with Qantas Frequent Flyer, and which need a phone call?
Most partner Classic Flight Rewards can be booked on qantas.com (the Flight Reward Finder covers 30 partner airlines), but some international partner itineraries must be booked through the Qantas Contact Centre, where a Reward Assistance Fee applies and at least 24 hours' notice is needed.
Source: Qantas: Classic Flight Rewards
How are partner awards priced in Qantas Frequent Flyer?
A separate partner airline table by one-way distance zone, higher than the Qantas table: Zone 1 (0-600 miles) is 11,500 points Economy, 21,000 Business and 30,500 First, rising to 76,100, 182,900 and 261,600 in Zone 10 (9,601-15,000 miles). Emirates has its own table from 31 March 2026 and oneworld multi-carrier itineraries are priced on total return distance (Zone 10, up to 35,000 miles: 152,200 Economy, 365,800 Business, 523,200 First).
Does Qantas Frequent Flyer charge a fee for partner awards?
No booking fee online, only the taxes, fees and carrier charges, which for international and partner flights must be paid by card. Partner bookings that have to go through the contact centre attract a Reward Assistance Fee (waived for Platinum One).
Source: Qantas: Classic Flight Rewards
Can I combine Qantas and partner flights on one award in Qantas Frequent Flyer?
Yes. The oneworld Classic Flight Reward lets you combine at least two oneworld airlines with Qantas in one itinerary of up to 35,000 miles, with taxes, fees and carrier charges payable on top of the points. Qantas's Use Qantas Points page also recommends its multi-city booking tool for the best view of reward options.
Which non-alliance airlines can be booked with Qantas Frequent Flyer points?
Emirates, which has its own Classic Flight Reward table for bookings from 31 March 2026, and Jetstar, which also has its own table, plus the non-oneworld airlines on the partner table: Air France, Air New Zealand, Bangkok Airways, China Airlines, China Eastern, EL AL, KLM, LATAM Airlines, Philippine Airlines and WestJet. The partner table prices them at the same rates as oneworld members such as British Airways and Cathay Pacific.
Are stopovers allowed on partner awards in Qantas Frequent Flyer?
Yes on the oneworld Classic Flight Reward: an itinerary on at least two oneworld airlines other than Qantas, with no non-oneworld carriers and no more than 35,000 miles, allows up to five free stopovers, only one stopover in any one city and no more than two transfers in any one city (clauses 14.4.1, 14.4.2 and 14.4.4). A one-way itinerary is charged as a return, and mixing cabins prices the whole trip at the highest class booked (clauses 14.4.3 and 14.4.6).
Can I use points to upgrade a partner airline flight through Qantas Frequent Flyer?
Only in limited cases. Classic Upgrade Rewards are for eligible paid and confirmed tickets on flights operated by Qantas with a Qantas (QF) flight number, domestic and international (plus domestic On Departure upgrades in the Qantas App), but from time to time they may also be requested on codeshare flights operated by another airline when the ticket carries a QF flight number.
Source: Qantas: Classic Upgrade Rewards
Can partner awards booked through Qantas Frequent Flyer be changed or cancelled online?
Changes can't be made online: Qantas's change-flights page lists bookings that include airline partners, along with multi-city and Jetstar bookings, among the points bookings that cannot be changed online, so you contact Qantas to make the change, and a change fee per passenger applies to Classic Flight Rewards. The Frequent Flyer terms, a separate page, also only allow partner segments to be changed up to 24 hours before any travel on the itinerary begins (clause 14.5.13). For cancelling, the terms let reward tickets on partner airlines be submitted for refund and re-credit before any travel starts, for a Cancellation Refund Fee (clause 14.6.2); the change-flights page does not say whether that can be done online.
Source: Qantas: change flights
Taxes, fees and surcharges on awards
What is added on top of the points, and which fees can be avoided.
Does Qantas Frequent Flyer add fuel surcharges to award tickets on Qantas?
Yes. Every Classic Flight Reward carries "taxes, fees and carrier charges" on top of the points, and Qantas's carrier charge is the surcharge component. For flights departing Australia you can pay those charges with points on qantas.com (except local airport fees); elsewhere they are paid by card.
Source: Qantas: Classic Flight Rewards
Does Qantas Frequent Flyer charge a booking fee for award tickets?
Not online: Classic Flight Rewards can be booked on the Qantas website without a booking fee, while bookings made or completed by phone incur a Reward Assistance Fee per passenger (clause 14.2.2 of the terms). Platinum One members have the Reward Assistance Fee waived, and Qantas's tier comparison adds that the Contact Centre booking fee is waived on new bookings with a QF flight number when a Platinum One member is travelling.
Source: Qantas: Classic Flight Rewards
Does Qantas Frequent Flyer charge extra to book an award by phone?
Yes. Classic Flight Reward bookings made or completed by phone incur a Reward Assistance Fee per passenger (clause 14.2.2), and any change made by phone incurs a Service Fee per passenger (clause 14.5.7). Qantas's reward pages add that Platinum One members have the Reward Assistance Fee waived when booking Classic Flight Rewards and Classic Upgrade Rewards through Qantas Contact Centres.
Source: Qantas: Frequent Flyer terms and conditions (clauses 14.2.2 and 14.5.7)
Does Qantas Frequent Flyer charge a close-in or last-minute booking fee for awards?
No close-in fee. Under clause 14.2.1 of the terms, Classic Flight Rewards can be booked up to 2 hours before a domestic flight and 4 hours before an international one, online bookings carry no booking fee (clause 14.2.2), and Qantas says the points price is fixed all year round. Qantas's member support page adds that reward bookings made through Qantas Contact Centres need at least 24 hours' notice.
Source: Qantas: Frequent Flyer terms and conditions (clause 14.2)
Which award fees does Qantas Frequent Flyer waive for elite members?
Only Platinum One: Reward Assistance Fee, booking fee and Family Transfer fee are waived. Silver, Gold and Platinum get priority phone service but pay the same reward fees as everyone else.
Source: Qantas: compare status tiers
How much are the typical taxes and fees on a Qantas Frequent Flyer award ticket?
It depends on the route, but Qantas's own examples (updated September 2026) put the floor at A$25 in taxes, fees and carrier charges on a 5,700-point domestic reward seat and A$175.30 on an 11,000-point international reward.
Source: Qantas Travel Insider: how to find Classic Flight Reward seats
Can I pay the taxes and fees on a Qantas Frequent Flyer award with points?
Yes for departures from Australia booked on qantas.com: you can choose points instead of a card for the taxes, fees and carrier charges (local airport fees excluded). International and partner-airline departures require a card.
Source: Qantas: Classic Flight Rewards
Are taxes and fees refunded if I cancel a Qantas Frequent Flyer award?
Yes. A Classic Flight Reward can be submitted for refund and re-credit before any travel on the itinerary begins, with a Cancellation Refund Fee (clause 14.6.2); the points come back as Qantas Points and the money paid is refunded to your Accepted Payment Card, less any applicable fee (clause 12.9). If the airline cancelled and no reasonable alternative travel can be arranged, the fee is waived (clause 14.6.4).
How can I reduce the cash cost of a Qantas Frequent Flyer award?
The lever Qantas offers is paying the cash part with points: on Qantas, Jetstar and selected partner Classic Flight Rewards departing Australia, you can use points for the taxes, fees and carrier charges when booking on qantas.com (local amounts paid to third parties at the airport excluded). Rewards departing elsewhere need a payment card for those charges.
Source: Qantas: Classic Flight Rewards
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Qantas Frequent Flyer charge to change an award ticket?
Before ticketing you can change a Classic Flight Reward without a Change Fee, subject to availability; once ticketed a Change Fee per passenger applies (clause 14.5.5), and changes made by phone add a Service Fee per passenger on top (clause 14.5.7). The amounts are in the Fee Schedule; see our change and cancellation guide.
What does Qantas Frequent Flyer charge to cancel an award ticket and redeposit the points?
A Classic Flight Reward can be cancelled for a points re-credit any time before travel starts, less a Cancellation Refund Fee (clause 14.6.2). If the airline cancels the flight and cannot arrange reasonable alternative travel the fee is waived (clause 14.6.4).
How close to departure can I cancel a Qantas Frequent Flyer award?
Up to the start of travel: a Classic Flight Reward may be submitted for refund and re-credit at any time before any travel on the itinerary commences, less a Cancellation Refund Fee (clause 14.6.2), and once travel has begun the reward counts as used (clause 14.6.3). The 24-hour limits in the terms apply to changes: the website blocks changes within 24 hours of departure (clause 14.5.6), and no change needing a ticket reissue is allowed on an international Classic Flight Reward within 24 hours of departure from the origin (clause 14.5.9).
What happens to my points if I no-show a Qantas Frequent Flyer award?
A no-show forfeits that segment and the remaining segments on the reward are cancelled (clause 14.6.5). They can be reinstated only if Classic Flight Reward seats are still available, for a Reinstatement Fee, and the points for the whole itinerary are then recalculated, with any extra points deducted from your account. Once any travel has commenced the reward counts as used and unused coupons are not re-credited (clause 14.6.3).
Can I change or cancel a Qantas Frequent Flyer award online, or must I call?
Both work, but online is cheaper: any change made by phone incurs a Service Fee per passenger in addition to the Change Fee (clause 14.5.7). The website will not let you change a reward within 24 hours of departure (clause 14.5.6).
What are my rights if Qantas changes the schedule of my award flight?
The terms make cancellations subject to the Qantas Conditions of Carriage and the Australian Consumer Law, and where the ACL entitles you to a refund or other remedy, no fee in cash or Qantas Points applies (clause 14.6.1). If Qantas cancels the flight and cannot arrange reasonable alternative travel, it re-credits the points and waives the Cancellation Refund Fee (clause 14.6.4). Moving to another Qantas flight yourself is a change of flight number or date for a Change Fee (14.5.12), and an international Classic Flight Reward cannot be reissued within 24 hours of departure (14.5.9). See our change and cancellation guide.
Can I cancel just the return of a round-trip Qantas Frequent Flyer award?
Not for a points refund. Once any travel on a Classic Flight Reward has commenced the reward is treated as used and points for unused coupons are not re-credited (clause 14.6.3), so book the two directions as separate one-way rewards if you want that flexibility.
Can I change the passenger name on a Qantas Frequent Flyer award?
Name changes are allowed only on flights with a QF flight number that are operated by Qantas, and a Change Fee per passenger applies (clause 14.5.10(e)). A Flight Reward issued for an eligible family member must be redeemed in that person's name as shown on their passport or other identification acceptable to Qantas (clause 13.1.4).
Are change and cancellation fees waived for Qantas Frequent Flyer elite members?
Not the change or cancellation fees themselves. Platinum One is the only tier with reward fee waivers, and those cover the Reward Assistance Fee, booking fee and Family Transfer fee rather than change and cancellation charges.
Source: Qantas: compare status tiers
Does Qantas Frequent Flyer offer a 24-hour free cancellation on awards?
Not a free cancellation. Qantas's 24-hour policy lets you report a mistake on a booking made at qantas.com within 24 hours and have the flight details corrected with no change fee (a fare difference may apply). Cancelling a Flight Reward before travel starts costs a Qantas Points cancellation fee, with your points and taxes refunded.
Source: Qantas: cancel flights
Are the change and cancellation rules different for partner awards in Qantas Frequent Flyer?
Yes, in two ways. Changes to Airline Partner segments on a Classic Flight Reward are only permitted up to 24 hours before any travel on the itinerary begins (clause 14.5.13), whereas Qantas segments can have their flight number or date changed for a Change Fee (clause 14.5.12), and name changes are allowed only on QF-numbered flights operated by Qantas (clause 14.5.10(e)). Cancellation works the same for Qantas, oneworld and partner tickets: points are re-credited if the ticket is cancelled before any travel starts, less a Cancellation Refund Fee (clause 14.6.2).
What does Qantas do if my award flight is cancelled on the day, and can I be rebooked on partners?
If the airline cancels a Classic Flight Reward and reasonable alternative travel cannot be arranged, Qantas re-credits the points and waives the Cancellation Refund Fee (clause 14.6.4); if a booked Reward is withdrawn, Qantas either refunds the points or provides an alternative Reward of similar value, at your option (clause 3.4). Qantas's flight changes page adds that when it cancels a flight it will rebook you on the next available flight to your booked destination where possible, at no additional cost, or refund you if you no longer wish to travel, but it does not say whether rebooking can be on a partner airline.
Award availability
When seats are released, holds, waitlists and how to find space.
How far in advance can I book award tickets in Qantas Frequent Flyer?
Classic Flight Rewards open 353 days before departure. Online you can book until two hours before a domestic flight or four hours before an international one; by phone the cut-off is 24 hours before departure (clause 14.2.1).
When does Qantas release award seats, and are more added closer to departure?
Classic Flight Rewards can be booked from 353 days before departure (clause 14.2.1 of the terms), and Qantas's tier comparison says Silver, Gold and Platinum members get preferential access, when available, to selected Classic Flight Rewards. Qantas says the seats are capacity controlled with limited availability and does not describe any extra release closer to departure.
Source: Qantas: Classic Flight Rewards
Can I put a Qantas Frequent Flyer award on hold before paying?
The terms leave no room for an unpaid hold: clause 13.2.2 says a Flight Reward booking is not considered accepted until the required Qantas Points have been redeemed and any payment has been made by an accepted card, and clause 13.2.4 requires a confirmed booking that cannot be waitlisted. Until the points and the taxes, fees and carrier charges are paid, the seat is not yours.
Does Qantas Frequent Flyer have an award waitlist?
No. Clause 13.2.4 says a Flight Reward booking must be a confirmed booking and may not be waitlisted, and open-dated segments are not permitted either, so only reward seats showing as available can be booked. See our availability guide.
Do Qantas Frequent Flyer elite members get extra award availability?
Yes. Qantas's Silver status page lists 'Early access to Classic Flight Rewards' as a benefit, and its footnote says preferential access is provided, when available, to selected Qantas Classic Flight Rewards for Silver, Gold and Platinum members. Classic Upgrade Reward requests are also prioritised by tier: Platinum One first, then Platinum, Gold, Silver and Bronze.
Source: Qantas: Silver status
Can I redeem points for any seat on Qantas, or only for designated award seats?
Classic Flight Rewards are limited, capacity-controlled seats, but Classic Plus Flight Rewards are available on every Qantas destination at a dynamic points price, and Points Plus Pay lets you put points toward any commercial fare on Qantas or Jetstar. So on Qantas metal almost any seat can be had for points; the question is the price.
What tools show Qantas Frequent Flyer award availability across dates?
Qantas's own Flight Reward Finder (flightrewardfinder.qantas.com) finds international Classic Flight Rewards across Qantas, Jetstar and 30 partner airlines, and the calculators page shows how many points a Classic Flight Reward or Classic Upgrade Reward needs. The calculators page does not say whether either tool shows availability across a range of dates. See our availability guide.
Can I set an alert for Qantas Frequent Flyer award availability?
Qantas's own advice is to opt in for Reward Seat Spotlight emails in your Frequent Flyer profile and follow Qantas Points on Instagram, then check qantas.com regularly because the number of seats released fluctuates. Its Flight Reward finder lets you browse a 12-month window across multiple cities or regions without choosing exact dates. See our availability guide.
Source: Qantas Travel Insider: how to find Classic Flight Reward seats
Why does Qantas Frequent Flyer show award space that will not book?
Because availability moves. Qantas's own reward-seat guide (September 2026) says Classic Flight Reward availability is not guaranteed until booked on qantas.com, that seats are capacity controlled and limited, and that the number of seats released fluctuates, so a seat seen in an earlier search or in the Flight Reward finder can be gone by the time you complete the booking. See our availability guide.
Source: Qantas Travel Insider: how to find Classic Flight Reward seats
When is the best time to book a Qantas Frequent Flyer award?
As early as possible: the terms let you book Classic Flight Rewards on qantas.com from 353 days before departure (clause 14.2.1), and Qantas's Europe page says reward seats can be snapped up quickly, so start looking early and check back often. For Europe, Qantas suggests stopovers via hubs such as Hong Kong, Tokyo, Los Angeles, Dubai, Shanghai and Taipei, starting from Brisbane or Perth, and watching commercial fare sales, which reduce the points needed for Classic Plus Flight Rewards.
Source: Qantas: points to Europe
How do I find award seats for a family of four in Qantas Frequent Flyer?
Qantas's own tips for scarce reward seats (September 2026) are the ones to use when you need four: scan up to 12 months across several cities at once in the Flight Reward finder (international rewards only), map the trip leg by leg via alternative hubs, which Qantas says increases the number of reward seats to choose from, and aim for off-peak or shoulder-season dates in premium cabins. If four Classic seats will not line up, Classic Plus Flight Rewards cost more points but offer a wider range of options, especially at peak times. See our availability guide.
Source: Qantas Travel Insider: how to find Classic Flight Reward seats
Upgrades
Using points to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade a Qantas flight with points?
Request a Classic Upgrade Reward on an eligible Qantas flight, and the points are charged at the rate in the Classic Upgrade Reward tables only when the upgrade is confirmed, though you need enough points both when you request it and when it is confirmed (clauses 17.1.1 and 17.1.2). Upgrades are capacity controlled, so Qantas advises requesting early and choosing off-peak dates.
Source: Qantas: Use Qantas Points
Which fares are eligible for a points upgrade on Qantas?
Classic Upgrade Rewards can be requested on eligible paid and confirmed tickets, on Classic Plus Flight Rewards, and on Economy and Premium Economy Classic Flight Rewards, on services operated by Qantas with a Qantas (QF) flight number and, from time to time, on codeshare flights that carry a QF flight number (clause 17.1.3). Clause 17.1.4 then excludes some fares, such as Business Class international Classic Flight Rewards.
How many points does an upgrade cost in Qantas Frequent Flyer, and is there a cash copay?
The tables price upgrades in Qantas Points only, with no cash amount listed. Domestic Economy to Business in Zone 1 (0-600 miles) is 6,200 points from a Flexible Economy fare, 12,500 from Discount Economy and 15,000 from an Economy Classic Flight Reward; Zone 4 (2,401-3,600 miles) is 19,600, 44,400 and 45,700. Internationally, Economy to Premium Economy runs 9,600 to 117,700 points and Economy to Business 14,300 to 162,100 across Zones 1 to 10 (tables from 5 August 2025).
Can I use points to upgrade partner airline flights through Qantas Frequent Flyer?
Only occasionally. Classic Upgrade Rewards are for flights operated by Qantas with a Qantas (QF) flight number, but Qantas says that from time to time they may also be requested on eligible paid and confirmed tickets on codeshare flights operated by another airline, as long as the ticket carries a QF flight number.
Source: Qantas: Classic Upgrade Rewards
Can I waitlist for a points upgrade in Qantas Frequent Flyer?
Yes: the Frequent Flyer terms describe Classic Upgrade Rewards as a waitlisted upgrade (clause 17.1.1). Qantas prioritises requests by factors including your original booked cabin and your tier, aiming to confirm international upgrades within seven days of departure for Platinum One, three days for Platinum and 24 hours for Gold, Silver and Bronze, and points are deducted only when an upgrade is confirmed. Some international flights let you opt in to stay eligible right up to the gate.
Source: Qantas: Classic Upgrade Rewards
Can I upgrade with points at check-in or at the gate on Qantas?
Yes on domestic flights: Platinum One, Platinum, Gold, Qantas Club and Points Club Plus members can request an On Departure Upgrade in the Qantas App within three hours of departure, and on some international flights you can opt in to remain eligible up to the gate. Once an On Departure Upgrade is confirmed the points are not refundable.
Source: Qantas: Classic Upgrade Rewards
Does Qantas Frequent Flyer give elite members upgrade certificates or instruments?
No. Qantas's tier comparison lists no upgrade certificates or vouchers for any tier. What status brings instead is priority and earlier confirmation for Classic Upgrade Rewards paid in points, such as Platinum One's confirmed international upgrades, where possible, up to seven days before departure, and access to domestic On Departure Upgrades using points.
Source: Qantas: compare tier benefits
Can I upgrade an award ticket with more points in Qantas Frequent Flyer?
Yes. Economy and Premium Economy Classic Flight Rewards, and Classic Plus Flight Rewards, are eligible for a Classic Upgrade Reward on Qantas-operated flights (clause 17.1.3); you pay the upgrade rate from the Classic Upgrade Reward tables.
Are upgrade points refunded if the upgrade does not clear in Qantas Frequent Flyer?
Points are only deducted when the Classic Upgrade Reward is confirmed (clause 17.1.2), so if your request never clears nothing is taken; you just need to hold enough points both when you request and when it is confirmed.
Does Qantas sell cash upgrades or run upgrade auctions, and do they earn points?
Yes, both. Bid Now Upgrades on selected Qantas-operated domestic and international flights let you offer an amount within a minimum and maximum Qantas sets for each flight segment, in cash or (for Frequent Flyer members) a mix of cash and Qantas Points. You can make, change or cancel an offer until 5 hours before departure on domestic flights and 10 hours before on international flights; offers are processed from 24 to 2.5 hours before departure on domestic flights and from 24 to 7 hours on international flights, and Qantas then tells you whether yours was accepted. International Economy Sale fares and Qantas Group Travel bookings are excluded. Confirmed Upgrades are also offered on a limited basis at a fixed cash price, and a successful bid earns Qantas Points and Status Credits at the rate of your original booking, not the upgraded cabin.
Source: Qantas: Bid Now Upgrades
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend points.
Can I redeem points for hotels through Qantas Frequent Flyer, and what is the value?
Yes, two ways: Classic Hotel Rewards are points-only stays, where minimum-night rules and blackout dates may apply and no points are earned, and Points Plus Pay lets you put points toward hotels at qantas.com/hotels or holiday packages at qantas.com/holidays, with a minimum of 2,000 points. Qantas's Earn Points page adds that hotel stays booked through qantas.com/hotels earn 3 Qantas Points per A$1 on the cash paid, except Classic Hotel Rewards and Airbnb. For what a point is worth, see our value estimate.
Source: Qantas: Use Qantas Points
Can I redeem points for car rentals through Qantas Frequent Flyer?
Yes, with Avis: Qantas's Points Plus Pay page says Points Plus Pay, which combines points and cash, is also available with select partners including Avis. Qantas's car partners page adds that hiring with partners such as Avis and Budget earns Qantas Points, and its Use Qantas Points page says a business can transfer points from its Qantas Business Rewards account to any member's account to use on a range of rewards.
Source: Qantas: Points Plus Pay
Can I redeem points for merchandise or gift cards in Qantas Frequent Flyer?
Yes. Qantas Marketplace can be paid for with points or with Points Plus Pay, and Qantas's Points Plus Pay page says its range covers fashion, home appliances, electronics, homewares, kids' toys and gift cards. Products are for delivery within Australia only, and delivery charges apply. Qantas Wine also accepts points.
Source: Qantas: Use Qantas Points
Can I pay for seat selection with points on Qantas?
Yes, where offered: paid seat selection can be bought with Qantas Points instead of a card, as long as you are logged in as a Frequent Flyer member when you choose the seat. Points can be used in only one seat transaction per booking at a time (later seat purchases on the same booking need a card), and a price difference cannot be paid with points. Standard seat selection is free on Classic Flight Rewards and Classic Plus Flight Rewards anyway.
Can I pay for checked bags with points on Qantas?
Yes. Additional checked baggage can be pre-purchased online with Qantas Points or cash, either when booking or in Manage booking up to three hours before departure, provided you are logged in to qantas.com with your membership number and have enough points. Points Plus Pay cannot be used for bags, and the points price varies and is valid only when quoted; pre-purchasing costs less than paying at the airport.
Can I pay for in-flight Wi-Fi or food with points on Qantas?
There is nothing to pay for on Qantas-operated flights: Qantas says Wi-Fi is fast and free on its Wi-Fi-connected aircraft on select domestic and international routes, and meals or snacks and drinks are included with every ticket, with a self-serve snack bar on select international flights. So points are not needed for either.
Can I redeem points for lounge access or a lounge membership in Qantas Frequent Flyer?
Yes. Qantas Club membership can be bought with points: from 11 December 2025 a one-year membership is A$719 or 119,600 points and two years A$1,349 or 224,900 points, plus a joining fee of A$149 or 24,900 points; the A$99 per 28 days Flexible membership cannot be bought with points. Qantas's lounge passes page adds that single-visit Qantas Lounge Passes can be bought with cash or points up to an hour before departure.
Can I donate points to charity through Qantas Frequent Flyer?
Yes. The Give Back section of Qantas Marketplace lets you use Qantas Points to support charities working on Indigenous, medical and sustainability causes: the Australian Indigenous Education Foundation, Australian Red Cross, Beyond Blue, The Australian Ballet, Kimberley Land Council, OzHarvest, Paralympics Australia, the Royal Flying Doctor Service, the Clontarf Foundation, the Heart Foundation, the Great Barrier Reef Foundation and UNICEF.
Source: Qantas Marketplace: Give Back
Does Qantas Frequent Flyer offer experiences, events or auctions for points?
Yes for experiences, through Points Plus Pay: you can combine points and money on hotel or holiday package bookings and on TripADeal's bucket list tours and experiences, with a minimum number of points applying. The page names no event ticketing partner. The nearest thing to an auction is Qantas's Bid Now Upgrades, where Frequent Flyer members can bid for a flight upgrade with a mix of cash and Qantas Points.
Source: Qantas: Points Plus Pay
Can I convert points to cash or statement credit in Qantas Frequent Flyer?
No. Qantas Points cannot be converted to or exchanged for money (clause 12.10). The closest option is Points Plus Pay: Qantas's Use Qantas Points page describes it as a combination of points and cash to book a flight or a hotel, shop from Qantas Marketplace, buy Qantas Wine and more.
Can I use points to extend status or buy tier credit in Qantas Frequent Flyer?
No. Qantas's Use Qantas Points page lists no way to put points toward Status Credits or a longer status year. What Qantas offers instead is Status Hold, which its Status Hold page says lets Silver, Gold, Platinum and Platinum One members going on parental leave put their status on hold for up to 18 months, and, from 8 December 2026, Status Credits on the ground, which lets members earn up to 140 Status Credits by collecting Qantas Points on everyday spend.
Expiry and reactivation
Whether points expire, what keeps them alive and how to get them back.
Do Qantas Frequent Flyer points expire?
Yes. All Qantas Points expire at midnight Sydney time at the end of the 18th consecutive month in which you have neither earned Qantas Points or Status Credits nor redeemed points (clause 9.2.2). Qantas warns you in the 60 days before the expiry date. See our expiry guide.
What counts as activity to keep Qantas Frequent Flyer points from expiring?
Earning any Qantas Points or Status Credits, or redeeming any points, resets the 18-month clock. Receiving a Family Transfer or a transfer from a Qantas Business Rewards account does not count (clauses 9.1.6 and 11.1(g)).
Can expired Qantas Frequent Flyer points be reinstated, and at what cost?
No. Clause 9.2.4 is blunt: Qantas Points cannot be re-credited once they have expired, and there is no paid reinstatement option.
Are Qantas Frequent Flyer elite members or cardholders exempt from expiry?
No formal exemption: clause 9.2.2 applies the 18-month rule to all Qantas Points held in any Membership Account. Points expire only at the end of 18 consecutive months in which the member has not earned Qantas Points or Status Credits or redeemed Qantas Points (family transfers do not count), so status members who keep flying and cardholders whose spending earns Qantas Points reset the clock as they go.
How do I check when my Qantas Frequent Flyer points expire?
Log in to your Membership Account, where account information and Activity Statements can be viewed free of charge (clause 10.1): your points expire 18 months after your last earning or redemption, so the latest dated activity sets the clock. Qantas also tells you how many points are about to expire in the 60 days before they do (clause 9.2.3). See our expiry guide.
What is the cheapest way to keep Qantas Frequent Flyer points active?
Earn a handful of points from any partner: a fill at BP (1 point per litre, 2 on BP Ultimate Unleaded), converting 2,000 Everyday Rewards points into 1,000 Qantas Points, a purchase through Qantas Shopping, or activity logged in the Qantas Wellbeing App. The Frequent Flyer terms add that a Family Transfer you receive does not count as activity for stopping expiry (clause 11.1(g)).
Does a bank transfer or a purchase of points reset the Qantas Frequent Flyer expiry clock?
A Family Transfer or a transfer from Qantas Business Rewards does not count as activity and will not stop expiry (clauses 9.1.6 and 11.1(g)). Earning Qantas Points or Status Credits from any partner, or redeeming points, is what resets the 18-month clock.
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Qantas, and how does status change it?
Domestic: 1 x 23 kg in Economy, 2 x 23 kg in Premium Economy, 2 x 32 kg in Business. International to most destinations: 30 kg Economy, 40 kg Premium Economy and Business, 50 kg First (Americas routes are piece-based: 1, 2, 2 and 3 x 32 kg). Silver and Qantas Club add 12 kg, Gold 16 kg, Platinum and Platinum One 20 kg on rest-of-world routes. Within Australia, Silver and Qantas Club get 1 piece up to 32 kg in Economy, and Gold, Platinum and Platinum One 2 pieces up to 32 kg each.
Source: Qantas: checked baggage
Which lounges can Qantas Frequent Flyer members access, and how?
Gold and above use Qantas Club lounges, Qantas International Business and International lounges and partner lounges, with Platinum and Platinum One adding Qantas Domestic Business and International First lounges, when flying that day on an eligible Qantas, Jetstar, oneworld or Emirates flight. Others get in with a paid Qantas Club membership, a lounge invitation or by flying Business or First; Qantas Club members can use Emirates' business lounge in Dubai and, when travelling to New York or Dallas Fort Worth, the American Airlines Admiral lounge.
Source: Qantas: lounge access
Can I buy lounge access on Qantas without status?
Yes. Qantas Club membership costs A$149 to join plus A$719 a year or A$1,349 for two years (from 11 December 2025), or A$99 per 28-day Flexible period; an Annual Guest Card is A$449. Qantas's lounge passes page adds that single-visit Qantas Lounge Passes are sold for cash or points up to an hour before departure.
Who gets priority check-in, security and boarding on Qantas?
Priority check-in at selected domestic airports goes to Silver and above, Qantas Club members, oneworld Ruby to Emerald and Business passengers; internationally Platinum, Platinum One and Emerald use the First check-in suite and Gold, Silver, Sapphire and Ruby the Premium Service Desks. Qantas's compare tiers page adds that priority boarding is available for Gold, Platinum and Platinum One members.
Source: Qantas: check-in
Does Qantas offer same-day changes or standby, and is it free for elites?
Qantas's Platinum One page lists it as a Platinum One benefit: members travelling on a Qantas domestic flight on a flexible fare (booked in B, H, K or Y in Economy, or C or J in Business) can call the VIP Service Team on the day of departure, before their flight's scheduled departure time, to move to a flight departing the same day on the same routing, subject to same-cabin availability.
Source: Qantas: Platinum One status
Does Qantas offer free Wi-Fi to Qantas Frequent Flyer members?
Yes. Qantas says its Wi-Fi is free across all cabins on Wi-Fi-connected aircraft: all A321XLR, A220-300, 787 and A330-200 aircraft, most 737-800s and A330-300s, and QantasLink flights on the A220-300. It is fast across Australia and New Zealand, while connectivity varies on flights elsewhere; streaming is allowed, but voice and video calls are not.
Source: Qantas: inflight Wi-Fi
Do Qantas Frequent Flyer elite benefits extend to a companion on the same booking?
Partly, in the lounge. Gold members can bring one guest into Qantas lounges, and Platinum and Platinum One members one or two depending on the lounge (two in Qantas Club and Domestic Business lounges, one in International Business and First lounges). Guests must be flying that day on an eligible flight, or on the same flight for partner lounges. The lounge access page covers only lounge guests, not other tier benefits.
Source: Qantas: lounge access
Can Qantas Frequent Flyer elites use partner airline lounges when flying partners?
Yes. Gold, Platinum and Platinum One members can use partner lounges when flying on a Qantas, oneworld or Emirates flight number, with one accompanying guest on the same flight, and Qantas's lounge access page treats oneworld Sapphire members like Gold and Emerald members like Platinum. Separately, as of 1 July 2026 Gold and Platinum members no longer get Qantas lounge access on international Jetstar flights.
Source: Qantas: lounge access
Does Qantas Frequent Flyer status come with hotel, car rental or other partner status?
Yes, with Accor: Gold, Platinum and Platinum One members who link accounts are fast-tracked to ALL Silver after one eligible stay (Points Club members after two), kept for the rest of that year and the next. Linked members also earn 3 Qantas Points per A$1 at Asia-Pacific Accor hotels and ALL points on Qantas flights.
Source: Qantas: ALL Accor partnership
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Qantas in, and since when?
Qantas is a founding member of the oneworld alliance, which was formed in February 1999. Qantas's partner directory lists American Airlines, British Airways, Cathay Pacific, Iberia, Japan Airlines and the other oneworld carriers alongside non-alliance partners such as Emirates and Air New Zealand.
Source: Qantas: oneworld alliance
Which airlines are Qantas's partners outside its alliance?
Beyond the oneworld members, which Qantas's oneworld page lists as including Fiji Airways and Hawaiian Airlines, the Qantas partner directory lists Air France, Air New Zealand, Air Tahiti Nui, Aircalin, Bangkok Airways, China Airlines, China Eastern, Condor, El Al, Emirates, IndiGo, KLM, LATAM, Philippine Airlines, WestJet and Jetstar.
Source: Qantas: Frequent Flyer partners
Which joint ventures is Qantas part of, and what do they mean for Qantas Frequent Flyer members?
Qantas has a trans-Pacific joint business with American Airlines, which won final US Department of Transportation approval in July 2019. The two airlines coordinate across the Pacific to offer new routes (the first announced were Brisbane to Chicago and San Francisco, due by April 2020), more codeshares on each other's Australia-US flights, lower fares and, in Qantas's words, additional benefits for frequent flyers.
Source: Qantas newsroom: Qantas and American Airlines joint business (July 2019)
Which partners has Qantas Frequent Flyer added or lost recently?
On the alliance side, Hawaiian Airlines joined oneworld on 23 April 2026 as its newest member airline and its third US-based carrier, alongside Alaska Airlines and American Airlines, taking the alliance to 16 airlines; oneworld says frequent flyers earn and redeem miles and points across the whole alliance network. oneworld's member list, a separate page, names Philippine Airlines as a future member and shows S7 Airlines suspended since 19 April 2022. See our oneworld page.
Source: oneworld: Hawaiian Airlines joins the alliance (April 2026)
Which hotel loyalty programs partner with Qantas Frequent Flyer?
Accor (ALL), Hilton Honors, IHG One Rewards, Marriott Bonvoy, TFE Hotels and World of Hyatt are the hotel loyalty programs listed as Qantas Frequent Flyer partners.
Source: Qantas: Frequent Flyer partners
Does Qantas Frequent Flyer partner with any low-cost carriers?
Yes. Qantas's partner directory lists Jetstar and IndiGo among its airline partners. Jetstar flights earn on their own categories in Qantas's earning tables, and Qantas's Points Plus Pay page says points can be used on any fare booked on the Qantas or Jetstar websites, on flights with a Jetstar (JQ) or Jetstar Japan (GK) flight number as well as Qantas (QF).
Source: Qantas: Frequent Flyer partners
Does Qantas Frequent Flyer have rail partners?
No. Qantas Frequent Flyer has no rail partner; ground earning is limited to car hire, BP fuel, Uber and Qantas Valet Parking.
Source: Qantas: Frequent Flyer partners
Do Qantas's regional or subsidiary carriers earn and redeem in Qantas Frequent Flyer the same way?
Jetstar has its own rules. Jetstar (JQ) and Jetstar Japan (GK) flights use separate Jetstar earn categories: bundles such as Starter Max, Flex, Flex Plus, Max and Business Max each map to a Jetstar category, while Economy Starter fares earn no Status Credits. Qantas's Points Plus Pay page adds that points can be used on flights with a JQ or GK flight number, as well as on Qantas (QF) flights.
Program rules, ownership and selling
What the terms say about who owns points, selling, brokers and enforcement.
Who owns Qantas Frequent Flyer points: the member or the airline?
The terms do not say in so many words. What they do say is that the Card is and will remain Qantas property and that the Card, membership number and PIN cannot be transferred (clauses 6.2 and 6.3), that points cannot be converted to or exchanged for money (clause 12.10), and that Qantas can reverse or cancel points after suspending an account for suspected fraud or breaches of the terms (clauses 8.1 and 8.3).
Do the Qantas Frequent Flyer terms prohibit selling or bartering points?
Yes. Clause 7.1(d)(vi) requires members not to sell, assign, transfer or acquire any Reward, Benefit or Qantas Points in a way not expressly permitted by the terms, and clause 11.3 says a member must not require or receive any consideration for a Family Transfer. The transfers the terms do permit include Family Transfers to Eligible Family Members (clause 11) and Flight Rewards issued in an Eligible Family Member's name (clause 13.1.4).
What can Qantas Frequent Flyer do if it finds points were sold or awards were bought?
Qantas Loyalty can immediately suspend the account on suspicion of fraud or a material breach (during suspension points may still accrue but nothing can be redeemed), then after a 14-day response period it may lift the suspension, reverse or cancel some or all Qantas Points and Status Credits, cancel or refuse to honour Rewards, or terminate the membership (clauses 8.1 to 8.3). An account it believes was created fraudulently can be terminated without notice (clause 8.4).
Does Qantas Frequent Flyer audit accounts, and what triggers a review?
Yes. Qantas can ask for proof of any claimed activity such as ticket coupons, boarding passes and receipts (clause 7.4), and it suspends accounts where it suspects fraudulent activity, a material breach, two or more breaches, or unpaid debts to Qantas (clause 8.1).
Is it against the Qantas Frequent Flyer rules to book an award for someone who pays me for it?
Yes. Flight Rewards are meant for members and their eligible family members (clause 13.1.4), selling or transferring Rewards or points outside the terms is prohibited (clause 7.1(d)(vi)), and receiving consideration for a transfer is barred (clause 11.3); the penalties in clause 8 apply.
Can Qantas Frequent Flyer change its rules or devalue points without notice?
Qantas can change the program, the terms, earning and redemption rates, reward blackouts, Status Credit and tier requirements, fees and the expiry of points from time to time (clause 3.1). For material changes that limit benefits, it says it will use best efforts to give at least three months' notice if Qantas provides the benefit, and at least 30 days where possible if a third party does (clause 3.2). It will use reasonable efforts to give six months' notice before ending or suspending the whole program, unless Qantas stops operating an airline business, in which case the program ends immediately (clause 4).
Are Qantas Frequent Flyer points taxable?
They can be. The terms warn that Rewards may be subject to personal income or other tax assessment and advise members to check with their accountant or tax adviser (clause 12.4), and they note that a Family Transfer may have tax implications (clause 11.4).
Where are the full Qantas Frequent Flyer terms and conditions?
The full Qantas Frequent Flyer Terms and Conditions are published on qantas.com as a page in the Qantas Frequent Flyer section. Its 28 numbered clauses cover membership (5), suspension and termination (8), earning (9), Family transfers (11), Classic Flight Rewards (14), Classic Upgrade Rewards (17) and membership tiers and Status Credits (21), followed by the Fee Schedule and the Airline Earning Tables.
How does selling Qantas Frequent Flyer points through Points Plug work?
Points Plug buys Qantas Frequent Flyer points in balances of 50,000 or more and pays 1.0¢ to 1.19¢ per point depending on the balance. You get a quote on the Qantas Frequent Flyer page, our team confirms the details, the points are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Qantas Frequent Flyer points worth?
Published valuations put Qantas Frequent Flyer points at 1.20¢ to 1.30¢ each, about 1.25¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Qantas Frequent Flyer customer service?
Frequent Flyer Service Centre: 13 11 31 in Australia (7am to 7pm AET, Monday to Saturday), 0800 101 500 in New Zealand, 1800 227 4220 in the US and Canada, +44 20 7660 0812 in Europe and Ireland and +61 2 9433 2329 from other countries. Flight reward bookings made through Qantas Contact Centres need at least 24 hours' notice.
What are the Qantas Frequent Flyer service centre hours, and is there a dedicated elite line?
7am to 7pm AET, Monday to Saturday. Qantas's compare tier benefits page adds that Silver and above get priority telephone service when calling Qantas Contact Centres, the Frequent Flyer Service Centre and Qantas Customer Care, and that Platinum One members get Qantas VIP Service Team support.
Does Qantas Frequent Flyer offer online chat or messaging support?
Not on Qantas's contact page, which lists no chat or messaging option. The channels it gives are phone, with a call-back service for customers in Australia and New Zealand, and online request forms, and it sends Frequent Flyer members to the Frequent Flyer member support page for help with their account and missing points. Qantas's complaints page adds that Frequent Flyer members can track a customer care case with the request tracker in the Qantas App.
Source: Qantas: contact us
What do I do if my Qantas Frequent Flyer account is hacked or points are stolen?
Call the Qantas Frequent Flyer Service Centre on 13 11 31 in Australia or +61 2 9433 2329 from outside Australia, change your PIN on any affected accounts, and contact your bank or credit card provider as soon as possible if your payment details may have been compromised. Qantas doesn't ask customers for PINs or passwords, including one-time passwords, by text or email, and it points Australian and New Zealand residents whose personal information may have been stolen to IDCARE.
Source: Qantas: cyber safety and scams
How do I see my Qantas Frequent Flyer activity statement and past redemptions?
Log in to your Membership Account: the terms let members access their account information and view their Activity Statements free of charge (clause 10.1). Hard-copy statements can be requested from the Frequent Flyer Service Centre, and a Statement Request Fee applies to those (clause 10.2).
Source: Qantas: Frequent Flyer terms and conditions (clause 10)
Does Qantas Frequent Flyer support two-factor authentication?
Yes. Two-step verification sends a code to your registered email, mobile or an authenticator app, and passkeys or security questions are alternatives; set it up under Profile, Personal Information. Qantas recommends enabling it and auto-locking after inactivity.
Source: Qantas: member account security
How do I escalate a complaint about Qantas Frequent Flyer?
Start with Qantas Frequent Flyer: Qantas's complaints page sends feedback regarding membership, Qantas Points or Status Credits to Contact Qantas Frequent Flyer rather than its general feedback form. Qantas acknowledges complaints within 3 business days, typically resolves them within 15 business days and gives progress updates typically every 7 business days if required. If you are unhappy with the outcome, reply to the response email with your reasons for an internal review, where possible by a different team member, and if it is still unresolved contact the independent Airline Customer Advocate.
Source: Qantas: complaints process
Which languages does Qantas Frequent Flyer customer service support?
Beyond English, Qantas's contact page lists local-language service in a handful of markets: Japanese in Japan, Chinese in Hong Kong (weekday office hours), German in Germany and Austria, French in France, Italian in Italy, and German, French and Italian for Switzerland and Sweden. Deaf, hearing or speech-impaired customers can call through the National Relay Service (from the US and Canada, dial 711 and ask for +1 800 227 4500).
Source: Qantas: contact us
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Qantas Frequent Flyer award ticket?
An infant under two without a seat costs no Qantas Points on a Classic Flight Reward when travelling with an adult on a Classic Flight Reward; only the infant's taxes, fees and carrier charges (including GST) are payable (clause 14.2.5).
Can an unaccompanied minor travel on a Qantas Frequent Flyer award ticket?
Yes, subject to the operating airline's rules: clause 13.2.5 notes that restrictions and conditions apply to unaccompanied minors on all Flight Rewards, and that each airline applies its own conditions and definition of an unaccompanied minor. For a member aged 15 or younger, the reward reservation must be made by a parent or legal guardian.
Can I pay pet fees with points on Qantas, and do pet fees earn points?
Pet travel is a Qantas Freight service, not part of your ticket: pets fly as air freight priced on the pet's weight and crate size, and Qantas Freight states that you cannot earn Qantas Points for your pet travelling on a Qantas domestic or international flight. Only accredited service dogs travel in the cabin, and Qantas cannot guarantee a pet flies on the same service as its owner.
Source: Qantas Freight: pet travel FAQs
Does Qantas Frequent Flyer offer student or youth benefits?
Qantas's student deal is a baggage offer rather than a points one: students flying from India get a 40 kg checked baggage allowance on a one-way Economy flight to Australia or New Zealand, on Qantas-operated or IndiGo codeshare flights booked through Qantas-appointed agents in India. It cannot be combined with other special fares and excludes Jetstar flights.
Source: Qantas India: Student Offers
How do I request wheelchair or accessibility assistance on a Qantas Frequent Flyer award booking?
Submit the mobility assistance request form online (or the accessibility, medical and inclusion form), or contact your local Qantas office; the same applies to a Classic Flight Reward booking. Qantas asks for requests in advance of travel and warns same-day requests may not be met.
Can I book group awards for more than nine people in Qantas Frequent Flyer?
Qantas's group travel page offers no reward option: group bookings of 10 or more passengers travelling to the same destination go through Qantas Group Travel, by phone on 13 26 24 (8.30am to 5.30pm AEST, Monday to Friday) or through its Request a group quote form, and the page makes no provision for paying with Qantas Points.
Source: Qantas: group travel
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Qantas Frequent Flyer?
According to Qantas's reward table pages, new Classic Flight Reward and Classic Upgrade Reward tables took effect from 5 August 2025, and a separate Emirates table applies to bookings from 31 March 2026. The Flight Reward Finder is now live, and on 8 December 2026 Points Club and Green Tier retire while Status Credit rollover and Status Credits on the ground begin.
Has Qantas Frequent Flyer changed its name or currency recently?
No. The program is still Qantas Frequent Flyer and the currency Qantas Points; the changes are structural, with Points Club, Points Club Plus and Green Tier retiring on 8 December 2026.
When did Qantas Frequent Flyer last devalue its award prices?
The last broad increase took effect for bookings from 5 August 2025, when new Qantas, Jetstar, partner and oneworld Classic Flight Reward tables replaced the old ones: Qantas Zone 1 Economy rose from 8,000 to 9,200 points and Business from 18,400 to 19,300. Qantas's Classic Upgrade Reward tables page shows new upgrade tables from the same date, and a separate Emirates reward table has applied to bookings since 31 March 2026.
What changes has Qantas Frequent Flyer announced for the coming year?
On 8 December 2026: Status Credit rollover, Status Credits on the ground (up to 140) and the retirement of Points Club and Green Tier. In 2027: a single Status Credit target per tier (Gold 700 to reach and keep), extra Lifetime milestones with complimentary Platinum years from 25,000 Status Credits, extra lounge invitations for Silver and new vouchers and discounts across Hotels and Holidays, Qantas Marketplace and Qantas Wine.
How does Qantas Frequent Flyer notify members of changes?
Members living in Australia or New Zealand are notified at the email address they gave Qantas, or, if Qantas holds no valid email address, by the updated terms being posted on the Qantas website; members living elsewhere are notified by that posting on the website (clause 3.3). For material changes that limit a benefit Qantas provides, it says it will use best efforts to give at least three months' notice (clause 3.2).
What changed most recently in how Qantas Frequent Flyer elite status is earned?
From 8 December 2026 excess Status Credits roll over (50% for Gold and above, 25% for Silver) and everyday spend can earn up to 140 Status Credits on the ground; from 2027 the separate retain thresholds disappear so each tier has one target, with Gold at 700 Status Credits (previously 700 to attain and 600 to retain).
When was Qantas Frequent Flyer founded?
In 1987, when Qantas Frequent Flyer launched with 50,000 members. Qantas's own timeline adds the Bronze, Silver, Gold and Platinum tiers in 2001, 5 million members in 2007, Platinum One in 2011, the Emirates partnership in 2013 and 10 million members in June 2014.
Source: Qantas newsroom: Frequent Flyer hits 10 million members (June 2014)
Pages these answers were read from
- Qantas: Join Qantas Frequent Flyer · official page
- Qantas: Frequent Flyer terms and conditions · official page
- Qantas: Frequent Flyer digital wallet card · official page
- Qantas: the Qantas App · official page
- Qantas: Frequent Flyer terms and conditions · official page
- Qantas: Frequent Flyer member support · official page
- Qantas: member account security · official page
- Qantas: claim missing points · official page
- Qantas: Qantas Business Rewards · official page
- Qantas: Qantas and Jetstar earning tables · official page
- Qantas: earn categories and booking classes · official page
- Qantas: compare status tiers · official page
- Qantas: Frequent Flyer calculators · official page
- Qantas: Frequent Flyer partners · official page
- Qantas: partner airline earning tables · official page
- Qantas: status tiers · official page
- Qantas: airline partners · official page
- Qantas: Gold status · official page
- Qantas Agency Connect: your customer's name · official page
- Qantas: complaints process · official page
- Qantas Cards and Banking: compare Qantas Points credit cards · official page
- Qantas: Frequent Flyer program changes · official page
- Qantas: maximise everyday activities · official page
- Qantas Cards and Banking: Qantas Points credit cards explained · official page
- Capital One: Venture miles transfer partners · official page
- American Express Australia: Qantas American Express Ultimate Card · official page
- Qantas: car partners · official page
- Qantas: Top-up Points · official page
- Qantas: Earn Qantas Points · official page
- Qantas: TripADeal partner · official page
- Qantas: Lotte Duty Free partner · official page
- Qantas: Frequent Flyer member offers · official page
- Qantas: Lifetime status · official page
- Qantas: checked baggage · official page
- Qantas: lounge access · official page
- Qantas: Classic Upgrade Rewards · official page
- Qantas: seat selection · official page
- Qantas: Platinum One status · official page
- Qantas: oneworld alliance · official page
- oneworld: travel benefits · official page
- Qantas: Classic Plus Flight Rewards · official page
- Qantas: Classic Flight Reward tables · official page
- Qantas: Use Qantas Points · official page
- Qantas: fare codes · official page
- Qantas: Classic Flight Rewards · official page
- Qantas: Classic Flight Rewards · official page
- Qantas: round-the-world with points · official page
- Qantas: change flights · official page
- Qantas Travel Insider: how to find Classic Flight Reward seats · official page
- Qantas: cancel flights · official page
- Qantas: Silver status · official page
- Qantas: points to Europe · official page
- Qantas: Classic Upgrade Reward tables · official page
- Qantas: Bid Now Upgrades · official page
- Qantas: Points Plus Pay · official page
- Qantas: seat selection terms and conditions · official page
- Qantas: pre-purchase additional checked baggage · official page
- Qantas: what's onboard your flight · official page
- Qantas: Qantas Club membership types · official page
- Qantas Marketplace: Give Back · official page
- Qantas: Family Transfers · official page
- Qantas: check-in · official page
- Qantas: inflight Wi-Fi · official page
- Qantas: ALL Accor partnership · official page
- Qantas newsroom: Qantas and American Airlines joint business (July 2019) · official page
- oneworld: Hawaiian Airlines joins the alliance (April 2026) · official page
- Qantas: contact us · official page
- Qantas: cyber safety and scams · official page
- Qantas Freight: pet travel FAQs · official page
- Qantas India: Student Offers · official page
- Qantas: specific needs assistance · official page
- Qantas: group travel · official page
- Qantas newsroom: Frequent Flyer hits 10 million members (June 2014) · official page