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Missing miles · Virgin Atlantic Flying Club

How to claim missing Virgin Atlantic Flying Club points

Claim missing Virgin Points online with your booking reference or ticket number and the original or a copy of your boarding pass, within six months of the flight date. Virgin Atlantic flights should post within 7 days, so check your account after that.

Partner airline claims have the same six-month limit and must be made through Virgin Atlantic's online form. Points can only be earned in one frequent flyer programme per flight, so Flying Club cannot take a flight another airline has already credited.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
6 months
Wait before claiming
7 days (Virgin Atlantic); 30 days (partner purchases)
Flights before joining
Not stated (earning starts at enrolment)

Virgin Atlantic flights

Claim from
Terms clause 3.1.4 says Virgin Points should be credited within 7 days of travel if you gave your membership number; you can request a retrospective credit if they have not appeared by then.
Deadline
Up to six months after the date of travel (terms clauses 3.1.2 and 3.1.4).
Where to claim
Virgin Atlantic: How to claim Virgin Points from a Virgin Atlantic flight
  1. Keep your boarding pass and other evidence until the points appear (terms clause 3.1.4).
  2. If nothing has posted within 7 days, claim online by entering the booking reference or ticket number and providing the original or a copy of the boarding pass (terms clause 3.1.3).
  3. Terms clause 7.2 also lets you post, fax or email the documents to the Virgin Atlantic Customer Centre instead of using the online form.

How long it takes: Not confirmed. The claim help article loads by script and the terms give no processing time.

Partner airline flights

Claim from
Not confirmed for partner flights. Terms clause 3.1.4 says points from a purchase with a Participating Company usually post within 30 days of the activity.
Deadline
Up to six months after the date of travel (terms clause 17.1.1).
Where to claim
Virgin Atlantic: Claim missing partner points
  1. Use Virgin Atlantic's online form: terms clause 17.1.2 says all partner airline claims are to be made that way.
  2. Have the booking reference or ticket number and your boarding pass ready.

Exceptions and partner rules

  • Terms clause 17.1.2: partner airlines will not accept delays due to missing or incomplete information for claims made outside the six-month claim period.
  • On Delta and SkyTeam flights, earning depends on the flight number and class: Virgin Atlantic's Delta page lists DL-marketed, VS-marketed and DL-operated, and DL-marketed SkyTeam-operated flights, with class restrictions on some combinations.

What to have ready

  • Your booking reference or ticket number (terms clause 3.1.3).
  • The original or a copy of the boarding pass for the flight (terms clause 3.1.3).
  • Your Flying Club membership number, and your name as it appears on your Flying Club account (terms clause 3.4.3).

Flights taken before you joined

  • Terms clause 3.1.1: "You may earn Virgin Points from the day you enrol in the FC Programme and by travelling with us."
  • Not confirmed: the terms and pages read do not say whether a flight taken before enrolling can be claimed retrospectively.

Rules that decide a claim

  • Give your membership number when booking or when you travel; points are then added automatically (terms clause 3.1.1).
  • Give your name as it appears on your Flying Club account, with your account number, to earn the correct points (terms clause 3.4.3).
  • Points can only be earned in one frequent flyer programme (Flying Club or a partner programme) and cannot be transferred between airlines.
  • Claiming points from the same boarding pass more than once with different carriers breaches the terms and can lead to termination (terms clause 3.1.3).
  • Free or reduced rate tickets earn no Virgin Points or Tier Points, including airport and Plusgrade upgrades, travel agent or industry discounts, charter flights, courier and complimentary tickets (terms clause 3.1.6).

Fees

  • The Flying Club terms list no fee for a missing points claim. The claim help articles load by script and could not be read, so this is Not confirmed for the form itself.

If Virgin Atlantic Flying Club refuses a claim

  • Account discrepancies must be reported to Virgin Atlantic within six months of the date the points were earned, or the points are forfeited (terms clause 7.3).
  • You can post, fax or email the relevant documents to the Virgin Atlantic Customer Centre (terms clause 7.2).
  • A flight credited to another airline's programme cannot be moved, because points can only be earned in one programme and cannot be transferred between airlines.
  • If a late credit affects your status, Virgin Atlantic may manually upgrade you once the credit is on your account and you ask it to (terms clause 3.1.5).

Missing Virgin Atlantic Flying Club points: FAQ

How long do I have to claim missing Virgin Points?
Six months from the date of travel, for Virgin Atlantic and partner airline flights. Virgin Atlantic says partner airlines will not accept claims outside that period.
What do I need to claim missing Virgin Points?
Your booking reference or ticket number and the original or a copy of your boarding pass. Your name should match your Flying Club account.
How do I claim Virgin Points for a Delta or other partner flight?
Use Virgin Atlantic's online claim form within six months of travel; the terms say all partner airline claims are made that way.
How long do Virgin Points take to appear after a flight?
Within 7 days of a Virgin Atlantic flight if your membership number was on the booking. Points from purchases with other Participating Companies usually post within 30 days.
Can I move a flight from another programme to Flying Club?
No. Virgin Atlantic says points can only be earned in one frequent flyer programme and cannot be transferred between airlines.

Sources

More on Virgin Atlantic Flying Club