Virgin Atlantic Flying Club: 239 questions answered
Everything members ask about Virgin Atlantic Flying Club, answered from Virgin Atlantic's own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Virgin Atlantic Flying Club?
Apply online: Virgin Atlantic's Flying Club page links to a free join form, and clause 2.2 of the terms says the application must include your full name as it appears on your passport, your date of birth, your email address and your preferred mailing address. If you are over 18 and have a UK or US address, joining Flying Club also makes you a Virgin Red member (clause 1.3(b)), the route to everyday earning.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does it cost anything to join Virgin Atlantic Flying Club?
No. Flying Club is free to join, forever, and Virgin Atlantic says you can start earning rewards right away, collecting Virgin Points when you fly, shop, stay or spend with its partners.
Is there a minimum age to join Virgin Atlantic Flying Club, and can children have their own account?
Children can have their own account but anyone under 18 needs parental consent: 12 to 17 year olds need a parental consent form and under-12s need a parent or guardian to call Flying Club (clause 2.2). Corporations and other business entities cannot be members (clause 2.1), and you may hold only one account (clause 2.5).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Where do I find my Virgin Atlantic Flying Club membership number?
It is issued when your application is accepted: clause 2.3.1 of the terms says Virgin Atlantic notifies you by assigning you a Flying Club account and identification membership number. Clause 12.1 also gives every member a digital membership card in the Virgin Atlantic app.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club issue a physical membership card, and do I need one?
No physical card is needed: all members have a digital membership card in the Virgin Atlantic app (terms 12.1), and any cards issued remain Virgin Atlantic's property (1.8).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic have an app for managing Virgin Atlantic Flying Club, and what can it do?
Yes. The Virgin Atlantic app holds your digital Flying Club membership card (terms 12.1), and your Flying Club login is also what unlocks the free Starlink Wi-Fi that is starting to roll out across the A350 fleet on selected flights.
How do I change the name on my Virgin Atlantic Flying Club account after marriage or a legal name change?
You are responsible for telling Flying Club about any change of name, address, email or other details (clause 2.10), and Virgin Atlantic's contact page lists the Customer Centre numbers that handle Flying Club, such as 0344 209 2722 in the UK and +1 800 862 8621 in the US and Canada. If you also hold a Virgin Red account, the same clause says you must notify Virgin Red too.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
I accidentally created two Virgin Atlantic Flying Club accounts. Can they be merged?
Yes. You may only hold one Flying Club account, and if more than one exists in error the accounts are combined and the Virgin Points moved into a single account, less any duplicated bonuses (clause 2.5).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I close my Virgin Atlantic Flying Club account, and what happens to my points?
To cancel you call the Virgin Atlantic Customer Centre (clause 2.16), or write to Flying Club if you are leaving because you disagree with a change to the terms (clause 1.6). If your Flying Club and Virgin Red accounts are linked, your Virgin Points stay available through Virgin Red; otherwise unredeemed points are forfeited (clause 2.8). Points have no cash value (clause 3.1.7), so spend them first.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I join Virgin Atlantic Flying Club if I live outside the airline's home country?
Yes. Flying Club is open internationally: the terms include clauses for US members, who agree to arbitration in New York (clause 15.3), Virgin Atlantic's reward vouchers page covers UK Virgin Atlantic credit cards and the US Virgin Red Rewards Mastercard, and the contact page lists Flying Club phone numbers for around 25 countries.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I update my email, address or phone number with Virgin Atlantic Flying Club?
Tell Flying Club through the Customer Centre, whose numbers on Virgin Atlantic's contact page cover Flying Club; the terms make you responsible for notifying any change of address, email or other details (clause 2.10). If you hold a Virgin Red account, the same clause says you must notify Virgin Red separately.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
If I join Virgin Atlantic Flying Club after a flight, can I still claim points for it?
Not under the terms. Clause 3.1.1 says you may earn Virgin Points from the day you enrol, and the six-month retrospective claim in clause 3.1.2 is for Virgin Atlantic flights where you didn't give your membership number at booking or travel. Once you're a member, clause 3.1.3 has you claim online with the booking reference or ticket number and a copy of the boarding pass. See claiming missing miles.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic have a separate program for small businesses, and can I earn in both?
No separate small-business programme is listed, and the Flying Club terms say corporations and other business entities are not eligible to be members (clause 2.1). Business travellers simply credit their own Flying Club account.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Earning on Virgin Atlantic flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are points calculated on Virgin Atlantic flights: by fare paid, by distance, or by a fixed amount?
By distance. You earn a percentage or multiple of Virgin Points for each Base Mile flown, set by the booking class, the cabin and product purchased and your tier (clause 3.2.2); Tier Points are a fixed amount per flight by booking class and cabin (clause 3.2.3).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How many points do I earn per dollar (or per mile flown) on Virgin Atlantic?
Per mile flown, not per dollar: you earn the flight distance in miles times a booking-class percentage, from 25% in Economy Light (T) through 50%, 100% or 150% in Economy Classic (Q/X/N/O, L/U/M, Y/B/R), 150% in Economy Delight (V), 175% or 250% in Premium (H/K, W/S) and 300% (I/Z) or 500% (J/C/D) in Upper Class. Silver adds a 30% bonus and Gold 60%, so a Gold member earns 800% of the miles flown in full-fare Upper Class.
Source: Virgin Atlantic: Flying Club earning calculator (what you can earn)
Do basic economy or light fares on Virgin Atlantic earn points?
Yes. Economy Light (booking class T) earns 25 Tier Points per flight, the same as the cheapest Economy Classic booking classes, and Virgin Atlantic's earning calculator shows it earns Virgin Points at 25% of the miles flown (40% for Gold members).
What elite bonus do status members earn on Virgin Atlantic flights?
Silver members earn 30% bonus Virgin Points and Gold members 60% on Virgin Atlantic and SkyTeam partner flights. Red members get 10% bonus Virgin Points after completing their first High Five (a Virgin Atlantic flight in five different calendar years); the Flying Club terms limit that bonus to flights with a Virgin Atlantic flight number flown on a Virgin Atlantic aircraft.
How long after a flight do points post to my Virgin Atlantic Flying Club account?
If your membership number was on the booking, Virgin Points should be credited within 7 days of travel; points from partner companies usually post within 30 days (clause 3.1.4). Points are credited after travel is completed, not at booking (clause 3.1.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do award tickets earn points or status credit on Virgin Atlantic?
Reward seats earn Tier Points but not Virgin Points: clause 4.2.5 says members earn Tier Points on all Virgin Atlantic reward seat bookings and Virgin Points are not awarded on them. Points Plus Money bookings earn both (clause 4.3.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which Virgin Atlantic tickets earn no points at all?
No Virgin Points or Tier Points on free or reduced-rate tickets, including upgrades bought at the airport or through Plusgrade, travel-agent or industry discounts, charter flights operated by Virgin Atlantic, courier fares and complimentary tickets (clause 3.1.6). Reward seats earn Tier Points only.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do taxes, fees and surcharges on a Virgin Atlantic ticket earn points?
Earning is not based on what you paid: Virgin Points are a multiple of the Base Miles flown by booking class and cabin (clause 3.2.2), so taxes, fees and surcharges neither add to nor reduce what you earn.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
If I upgrade a ticket on Virgin Atlantic, do I earn points on the original fare or the upgraded cabin?
On the original booking, in the cases the terms cover. Clause 3.1.6 says Virgin Points and Tier Points will not reflect complimentary or Reward upgrades, members who buy a cash upgrade within 24 hours of departure receive the original Virgin Points and Tier Points, and upgrades bought at the airport or through Plusgrade earn nothing extra.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do group bookings, tour packages or charter flights on Virgin Atlantic earn points?
Charter flights operated by Virgin Atlantic earn nothing (clause 3.1.6), and the terms do not separately exclude group fares. Virgin Atlantic Holidays packages do earn: the membership tiers page gives the lead booker 2 Virgin Points per £1 for Red members, 3 for Silver and 4 for Gold, and everyone on the booking still earns on the flights they take.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do employee, industry or heavily discounted fares on Virgin Atlantic earn points?
No. Clause 3.1.6 says free or reduced-rate tickets, including travel agent or industry discounts and complimentary tickets, earn no Virgin Points or Tier Points, and clause 6.5.2 adds that staff rebate travel, complimentary tickets and charter flights are not eligible for High Five stamps.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I add my Virgin Atlantic Flying Club number to an existing Virgin Atlantic booking?
Give your Flying Club name and membership number exactly as they appear on your account when booking or at check-in (terms 3.4). If a flight goes uncredited, claim it through the online missing points form within six months of travel (3.1.2), keeping your boarding pass.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic have a calculator to estimate points for a flight?
Yes. Virgin Atlantic's Earn Virgin Points page links to Flying Club's earning calculator from its "Earn points every time you fly" section, so you can check what a Virgin Atlantic flight would earn before you book.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Virgin Atlantic Flying Club?
You can earn with Virgin Atlantic's SkyTeam partners and a set of other airlines. The airline partners page lists 17 SkyTeam partners: Delta Air Lines, Air France, KLM, Aerolíneas Argentinas, Aeromexico, Air Europa, China Airlines, China Eastern, Garuda Indonesia, Kenya Airways, Korean Air, MEA, Scandinavian Airlines, Saudia, Tarom, Vietnam Airlines and Xiamen Air. Beyond SkyTeam it adds Air New Zealand, All Nippon Airways, El Al, IndiGo, LATAM Airlines, South African Airways, Virgin Australia and WestJet, and each airline links to its own partner page.
How are points calculated on partner airline flights credited to Virgin Atlantic Flying Club?
Partner flights earn Virgin Points and Tier Points when booked in a qualifying booking class for that partner (clause 3.2.4). On joint-venture and SkyTeam partners you earn at the marketing carrier's rates, so a Delta, Air France or KLM codeshare earns whether it carries a VS or the partner's flight number (clause 3.3.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which booking classes on partner airlines earn points in Virgin Atlantic Flying Club, and which earn nothing?
Each partner page has its own table. Examples: Virgin Australia earns 200% in J/C/D/A, 100% in Economy Flex, 50% in Economy Choice and 25% in Lite class M; ANA runs from 300% in First down to 30% in L and K; Air New Zealand earns nothing in U, E, M, Q, X, N and O on San Francisco-Auckland and Los Angeles-Rarotonga and in B, R, L, U, M, E, Q, X, N and O on its trans-Tasman codeshares.
Do partner airline flights count toward elite status in Virgin Atlantic Flying Club?
Yes. Tier Points can be earned when travelling with partner airlines in classes that earn Virgin Points (clause 3.2.4), and the tiers page confirms SkyTeam partner flights count towards Silver and Gold.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does it matter whether a partner flight is ticketed by Virgin Atlantic or by the partner for Virgin Atlantic Flying Club earning?
For most partners you only earn on a codeshare when the flight has a VS prefix and an eligible class (clause 3.3.1). For joint-venture and SkyTeam partners such as Delta, Air France and KLM it does not matter: you earn at the marketing carrier's rates either way (clause 3.3.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which non-alliance airlines partner with Virgin Atlantic Flying Club for earning?
Virgin Atlantic's partner page for each airline shows Virgin Australia, Air New Zealand, All Nippon Airways and South African Airways earning Virgin Points at percentage rates set by booking class, plus Tier Points by cabin and distance: 10 to 75 per flight on Virgin Australia, Air New Zealand and South African Airways, and 10 to 100 on ANA, where First earns the most. VS-numbered IndiGo connections within India earn a flat 700 Virgin Points plus 10 Tier Points.
How long do partner airline flights take to post to Virgin Atlantic Flying Club?
Points from partner companies are usually credited within 30 days, against 7 days for Virgin Atlantic's own flights (clause 3.1.4). If they do not appear you have six months from the flight to claim.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do Virgin Atlantic Flying Club elite members earn a bonus on partner airline flights?
Yes. Silver members earn 30% and Gold members 60% bonus Virgin Points when flying SkyTeam partners as well as Virgin Atlantic.
Where does Virgin Atlantic publish the partner earning charts for Virgin Atlantic Flying Club?
On the Flying Club airline partners page at virginatlantic.com/flying-club/airline-partners, which links each SkyTeam and non-SkyTeam partner to its own page with that airline's earning tables and reward prices, plus a Claim missing partner points help link.
Can I earn points on trains, buses or ferries through Virgin Atlantic Flying Club?
Yes, on trains: Virgin Atlantic's travel partners page lists Virgin Trains Ticketing, which earns 3 Virgin Points for every £1 you spend on train tickets. Eurostar appears as a way to spend points, through Eurostar vouchers from Virgin Red, and no bus or ferry partners are listed.
Missing points and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing points from Virgin Atlantic Flying Club?
Up to six months from the date of travel, for both Virgin Atlantic flights (clause 3.1.2) and partner airline flights (section 17.1); claims outside six months are not accepted. See claiming missing miles.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I file a missing points claim with Virgin Atlantic Flying Club?
Use the missing points claim form in your Flying Club account (section 7 says missing Virgin Points are claimed via online forms) within six months of the flight, and keep the original or a copy of your boarding pass, which clause 3.1.3 asks for along with the booking reference or ticket number.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What information does Virgin Atlantic Flying Club need for a missing points claim?
Your booking reference or ticket number and your boarding pass: clause 3.1.3 says missing Virgin Points are claimed online by entering the booking reference or ticket number and presenting the original or a copy of the boarding pass. The name you travelled under should also match your Flying Club account, together with your membership number (clause 3.4.3).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I claim missing points for a partner airline flight in Virgin Atlantic Flying Club?
Submit the online claim form (linked from the airline partners page) within six months of travel; section 17.1 of the terms says partner claims must be made via the online form and later claims are not accepted.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I claim points for flights taken before I joined Virgin Atlantic Flying Club?
The terms don't provide for it. Clause 3.1.1 says you may earn Virgin Points from the day you enrol, and the six-month retrospective claim in clause 3.1.2 covers Virgin Atlantic flights where you didn't give your membership number at booking or travel, not flights taken before you joined.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
My flight was credited to the wrong program. Can Virgin Atlantic Flying Club move the points?
No. Virgin Atlantic's Delta partner page says points can only be earned in one frequent flyer programme (Flying Club or a partner programme) and cannot be transferred between airlines, so Flying Club cannot move points another airline's programme has already credited. The fix is to get your Flying Club number on the booking before you travel.
Will Virgin Atlantic Flying Club credit a flight if the name on the ticket does not exactly match my account?
Names need to match: clause 3.4.3 says you must give your name as it appears on your Flying Club account, together with your account number, to earn correctly. Fix the account name first (clause 2.10) and then claim.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Virgin Atlantic Flying Club credit cards, and in which countries?
In the UK, Nationwide Building Society (trading as Virgin Money) issues the Virgin Atlantic Reward and Reward+ credit cards. In the US, Virgin Atlantic's card page shows the Virgin Red Rewards Mastercard, issued by Synchrony Bank.
Source: Virgin Atlantic: Virgin Atlantic Reward credit cards (UK)
How many points per dollar do Virgin Atlantic Flying Club credit cards earn?
UK: the free Reward card earns 0.75 Virgin Points per £1 (1.5 with Virgin Atlantic or Virgin Holidays) and the £160 Reward+ card 1.5 per £1 (3 with Virgin Atlantic or Virgin Holidays). US: Virgin Atlantic's US card page says the Virgin Red Rewards Mastercard earns 3 points per $1 with Virgin Atlantic, Virgin Hotels and Virgin Voyages, 2 on groceries, dining, popular streaming services and EV charging, and 1 elsewhere.
Source: Virgin Atlantic: Virgin Atlantic Reward credit cards (UK)
What sign-up bonus do Virgin Atlantic Flying Club credit cards typically offer?
Virgin Atlantic's UK card page gives 3,000 bonus Virgin Points (Reward) or 18,000 (Reward+) for a purchase in the first 90 days, with no minimum spend. The US Virgin Red Rewards Mastercard offers 60,000 Virgin Points after $4,000 of spend in the first 90 days, as of 2026.
Can credit card spending earn elite status or tier credit in Virgin Atlantic Flying Club?
Yes, in the US: the Virgin Red Rewards Mastercard earns 25 Tier Points for every $2,500 you spend, up to 50 Tier Points a month, so Virgin Atlantic's membership tiers page notes that spending $5,000 a month for eight months reaches Silver. For the UK Virgin Atlantic Reward and Reward+ credit cards, the page lists a reward voucher instead, earned at £20,000 or £10,000 of spend a year.
Which bank points transfer to Virgin Atlantic Flying Club, and at what ratio?
Virgin Atlantic's earn page lists American Express Membership Rewards at 1 point to 1 Virgin Point, and also lists Chase Ultimate Rewards and Bilt Rewards as partners, without showing their rates. Hotel points convert too: 9,000 Marriott Bonvoy points to 3,000 Virgin Points, 5,000 World of Hyatt to 3,000, 10,000 Hilton Honors to 1,500 and 10,000 IHG One Rewards to 2,000. See our transfer partners page.
How long do bank point transfers to Virgin Atlantic Flying Club take?
American Express Membership Rewards transfers are described as almost instant but can take up to 10 days to show, in units of 500 with a 1,000-point minimum at 1 Membership Rewards point to 1 Virgin Point. Virgin Atlantic's UK credit card page adds that Reward card points are added to your Flying Club account every month within 5 days of your statement date.
Source: Virgin Atlantic: American Express Membership Rewards transfers
Can I transfer points back out of Virgin Atlantic Flying Club to a bank program?
No. Virgin Atlantic's American Express page says points cannot be transferred back to American Express once credited to your Flying Club account, so Membership Rewards transfers (1 point to 1 Virgin Point, in units of 500 with a 1,000 minimum) are one way.
Source: Virgin Atlantic: American Express Membership Rewards transfers
Does Virgin Atlantic Flying Club run transfer bonuses from bank programs?
Not at the moment. As of September 2026, Virgin Atlantic's American Express UK page shows Membership Rewards points moving at the standard rate of 1 point to 1 Virgin Point with no bonus, and its earn points page lists no current transfer bonus. A recent bonus was on Tesco Clubcard, which is not a bank: its page shows 30% extra Virgin Points from 10 August to 23 September 2026 (a £10 voucher earned 2,000 points plus 600 bonus), and that offer has now ended.
Must the bank account and Virgin Atlantic Flying Club account be in the same name for a transfer?
Yes for American Express: Virgin Atlantic's Amex page says Membership Rewards points may only be transferred to the Flying Club account of the main cardholder, at 1 Membership Rewards point to 1 Virgin Point.
Source: Virgin Atlantic: American Express Membership Rewards transfers
Do Virgin Atlantic Flying Club credit cards have annual fees, and what perks offset them?
The UK Virgin Atlantic Reward card has no annual fee; the Reward+ card has a £160 annual fee and earns twice as much (1.5 Virgin Points per £1 against 0.75), gives 18,000 bonus points for a purchase in the first 90 days, and needs only £10,000 of annual spend (rather than £20,000) for a reward voucher. Virgin Atlantic's US card page says the Virgin Red Rewards Mastercard gives 5,000 Virgin Points every year and charges no foreign transaction fees on travel spending.
Source: Virgin Atlantic: Virgin Atlantic Reward credit cards (UK)
Do any Virgin Atlantic Flying Club credit cards include a companion fare or free flight certificate?
Yes. Spending £20,000 a year on the UK Reward card or £10,000 on Reward+ earns a Flying Club reward voucher usable as a companion seat or cabin upgrade, worth up to 75,000 points for Red members and 150,000 for Silver and Gold. US cardholders who spend $15,000 in a year choose one Personal Perk (including a reward voucher), or two perks at $30,000.
Is there a business credit card for Virgin Atlantic Flying Club?
No. Neither Virgin Atlantic's UK credit card page (the Reward and Reward+ cards issued by Virgin Money) nor its US Virgin Red Rewards Mastercard page lists a business card.
Source: Virgin Atlantic: Virgin Atlantic Reward credit cards (UK)
Can I get a Virgin Atlantic Flying Club credit card if I live outside the United States?
Only in the UK: Virgin Atlantic's UK card page limits its cards to UK residents aged 18 or over, and the US Virgin Red Rewards Mastercard needs a US address and a valid SSN or ITIN. No card is shown for other countries, but the earn points page lists hotel exchanges such as Marriott Bonvoy and World of Hyatt.
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying points.
Does Virgin Atlantic Flying Club have an online shopping portal, and how does it work?
Yes. Shops Away is the Flying Club shopping portal, with over 1,000 retailers, and the earn page calls Virgin Red your gateway to hundreds of ways to earn points through everyday spending. The Flying Club terms say points from partner companies usually post within 30 days (clause 3.1.4).
Does Virgin Atlantic Flying Club have a dining rewards program?
There is no dedicated dining programme in the Flying Club earn list; the closest thing is the US Virgin Red Rewards Mastercard, which earns 2 Virgin Points per $1 on dining and grocery spend (3 per $1 with Virgin Atlantic, Virgin Hotels and Virgin Voyages).
Which hotel chains earn points in Virgin Atlantic Flying Club, and can hotel points be converted?
Hotel points convert in: 9,000 Marriott Bonvoy points become 3,000 Virgin Points, 5,000 World of Hyatt points 3,000, 10,000 Hilton Honors 1,500 and 10,000 IHG One Rewards 2,000. Stays booked through Virgin Atlantic's hotel partners also earn, at one credit per room per stay (terms 17.2.1).
Which car rental companies earn points in Virgin Atlantic Flying Club?
Hertz, Avis, Alamo, National and Enterprise are the car rental partners on the Flying Club travel partners page; the Sixt partnership ended on 31 December 2025. The Flying Club terms say to give your name as it appears on your account and your membership number to the partner when it asks (clause 3.4.3).
Can I earn points by taking surveys with Virgin Atlantic Flying Club?
Yes, if you are a UK, US, Canadian, French, German or Australian member: Opinion Points earned from e-Rewards surveys can be converted into Virgin Points.
Can I buy points from Virgin Atlantic Flying Club, at what price, and is there a yearly cap?
Yes. Virgin Atlantic's buy points page prices Virgin Points at £15/$25 for every 1,000 points plus a one-off £15/$22 transaction fee per purchase, in increments of 1,000, and caps buying at 200,000 points per calendar year. The Flying Club terms say buying points this way or through Points Booster is the only permitted way to purchase them (clause 11.1).
Does Virgin Atlantic Flying Club run bonus promotions on buying points?
Yes. Virgin Atlantic ran a bonus of up to 70% on points bought or gifted from 1 September to 4 October 2026: 20% on 5,000 to 39,999 points, 40% on 40,000 to 79,999, 60% on 80,000 to 124,999 and 70% on 125,000 or more, with the usual 200,000-point annual cap lifted to 400,000 while it ran. That offer has ended, and the buy points page showed no new one on 5 October 2026, so check it for the next bonus. Base price is £15/$25 per 1,000 points plus a £15/$22 transaction fee.
Can I gift points to another Virgin Atlantic Flying Club member?
Yes. Gift Virgin Points is one of the Points International facilities in your account (terms 3.6), and you can also transfer points to another member for a fee. Virgin Atlantic's reward vouchers page adds that Silver and Gold members can gift their reward vouchers to other Flying Club members, without having to fly with them.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are there phone, internet, energy or subscription partners that earn points in Virgin Atlantic Flying Club?
Yes. Virgin Atlantic's Shops Away portal has a Utilities & Telecoms section that, as of September 2026, offers up to 10,500 Virgin Points with Virgin Media UK, up to 7,200 with EE Home Broadband, up to 5,200 with Sky TV & Broadband or Three, up to 4,000 with O2 Mobile, up to 6,800 with ScottishPower and up to 1,756 with Disney+ UK, plus boosted offers of up to 12,000 points on broadband through Uswitch and Confused.com.
Can I earn points on fuel or groceries with Virgin Atlantic Flying Club?
Yes, through Tesco Clubcard, which Virgin Atlantic's earn points page lists as a partner. You collect Clubcard points in Tesco stores, online at tesco.com and at Tesco Fuel, then exchange them for Virgin Points: £10 of Clubcard vouchers (1,000 Clubcard points) becomes 2,000 Virgin Points. In the US, the earn points page adds that the Virgin Red Rewards Mastercard earns points on everyday spend.
Can I earn points on Airbnb, vacation rentals or cruises with Virgin Atlantic Flying Club?
Cruises yes, Airbnb no. Virgin Atlantic Holidays packages, which can pair flights with a cruise, earn 2, 3 or 4 Virgin Points per £1 for Red, Silver and Gold members, and Virgin Atlantic's US card page lists Virgin Voyages among the 3-points-per-dollar categories on the Virgin Red Rewards Mastercard. No vacation rental partner is listed.
Does in-flight Wi-Fi, duty free or onboard purchases earn points on Virgin Atlantic?
Airport duty free has an earn option, but it is paused as of September 2026: World Duty Free's listing on Virgin Atlantic's Shops Away portal (5.6 Virgin Points per £1 on orders of £100 or more, pre-ordered online for collection at the airport) says the retailer is temporarily unavailable. The Flying Club terms don't mention in-flight Wi-Fi or onboard purchases as ways to earn Virgin Points.
Where does Virgin Atlantic Flying Club list its current earning promotions?
The Flying Club news page carries the live offers: double Tier Points on Virgin Atlantic Holidays of three nights or more booked by 31 January 2027 (plus 200 bonus Tier Points for the lead booker if you spend £4,000), the High Five 12,000-point reward, free Starlink Wi-Fi and the M&S link-up; bonus offers on bought points appear on the buy points page.
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Virgin Atlantic Flying Club?
Three tiers: Red (entry level), Silver at 400 Tier Points and Gold at 1,000 Tier Points. Gold members who earn 2,000 Tier Points in a membership year get two extra reward vouchers, and Virgin Atlantic's Gold benefits page adds two Clubhouse vouchers at 1,500 Tier Points.
How do I qualify for elite status in Virgin Atlantic Flying Club: by spending, segments, distance or points?
By Tier Points, a fixed amount per flight based on booking class and cabin: 25 to 50 in Economy, 50 to 100 in Premium and 100 to 200 in Upper Class. Reward seats, SkyTeam partner flights, Virgin Atlantic Holidays (double Tier Points on qualifying packages) and US card spend all earn them.
What are the qualification thresholds for each Virgin Atlantic Flying Club tier?
Silver needs 400 Tier Points and Gold 1,000 Tier Points. Virgin Atlantic's own examples: a Red member could reach Silver with one return Upper Class flight (or the equivalent on Delta, Air France or KLM), four return Premium reward seats or four return Economy Delight flights, and a Silver member going for Gold with two return Upper Class flights, five return Upper Class reward seats or five return Premium flights.
When does the Virgin Atlantic Flying Club qualification year start and end, and how long does status last?
The membership year is personal: it starts the day after you reach Silver or Gold and runs to the end of that month plus 12 months. When you renew, status runs for 12 full months from the first day of the following month.
Do partner airline flights count toward Virgin Atlantic Flying Club status?
Yes. Tier Points are earned on SkyTeam and other partner airlines when you fly in a class that earns Virgin Points (terms 3.2.4); the tiers page counts an Upper Class equivalent on Delta, Air France or KLM towards Silver and Gold.
Does Virgin Atlantic Flying Club offer a status match or status challenge?
Yes. Members with status at British Airways, Air Canada, Air India, American Airlines, Cathay Pacific, Emirates, Etihad, Iberia, Lufthansa, Qatar Airways, South African Airways or United Airlines can be matched to Silver (needs a confirmed Virgin Atlantic flight booked in Economy or higher) or Gold (needs a Premium or Upper Class booking). The matched status is valid for 12 months, during which you must earn 400 or 1,000 Tier Points to keep it, and the offer is not available if you were matched in the previous five years or hold any level of membership with a SkyTeam partner airline.
Does Virgin Atlantic Flying Club offer lifetime or million-miler status?
Yes, Lifetime Gold: you need 10 consecutive years at Gold and at least 7,500 Tier Points earned on Virgin Atlantic flights during those years (terms 2.24). Codeshares, manually added points, bonus offers and complimentary Gold do not count.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
If I fall short of requalifying, does Virgin Atlantic Flying Club drop me one tier or all the way?
One tier. If you do not requalify within your 12-month membership year you drop one tier (Gold to Silver, Silver to Red) and your Tier Points reset.
What baggage benefits do Virgin Atlantic Flying Club elite members get?
Silver members get one extra checked bag of up to 23kg on Virgin Atlantic and SkyTeam partners (or 10kg extra on weight-based carriers). Gold members get one extra 23kg checked bag plus an extra 10kg piece of hand luggage (20kg extra on weight-based partners), and both tiers get priority baggage handling on Virgin Atlantic, Delta, Air France and KLM.
Which Virgin Atlantic Flying Club tiers get lounge access, and where?
Gold only: Gold members can use Virgin Atlantic Clubhouses and shared lounges with one guest, the Revivals arrivals lounge at Heathrow, and SkyTeam partner lounges with a guest when flying partners. Silver has no lounge benefit, though Gold members who earn 1,500 Tier Points in a year get two extra Clubhouse invitations.
Do Virgin Atlantic Flying Club elite members get complimentary upgrades, and how are they prioritised?
No complimentary upgrades are listed for any tier. Instead Gold members receive a reward voucher at each renewal and two more at 2,000 Tier Points, each worth up to 150,000 Virgin Points, and the Flying Club terms let a voucher be used as an upgrade reward or a companion reward (clause 5.2.1). Any member can also buy points upgrades to Premium or Upper Class where available (4.4.1).
Do Virgin Atlantic Flying Club elite members get free seat selection or extra-legroom seats?
Silver members get free Economy seat selection from 7 days before travel for everyone on the booking on Virgin Atlantic and Delta (lead booker only on Air France and KLM). Gold members choose Economy seats free at any time on all four airlines, plus free Economy exit row and Premium preferred seats on Virgin Atlantic for themselves.
Which fees does Virgin Atlantic Flying Club waive for elite members?
Gold members get free changes to reward seat bookings: under terms 2.22 the date change fee is waived for the Gold member and everyone on the same booking reference when a Gold member is travelling on a Virgin Atlantic reward flight or companion reward, or the points came from a Gold account. It does not apply to Points Plus Money bookings or points upgrades. Silver has no fee waiver.
What do Virgin Atlantic Flying Club tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Silver is recognised as SkyTeam Elite and Gold as SkyTeam Elite Plus, which brings SkyPriority, lounge access with a guest and extra baggage on SkyTeam partners. See SkyTeam.
Can elite benefits in Virgin Atlantic Flying Club be shared with family or a companion?
Partly. Gold members can give one family member or friend a supplementary Silver membership for 12 months, take a guest into Clubhouses and use Upper Class check-in at Heathrow with a companion; Silver Premium check-in and priority boarding cover everyone on the booking, and Gold free seat selection covers all passengers on the booking.
Do surplus qualifying points roll over to the next year in Virgin Atlantic Flying Club?
No. Neither the tiers page nor the Flying Club terms offer any rollover of Tier Points, and the tiers page says that if you don't requalify within your membership year you move down one tier and your Tier Points reset.
Can I gift or nominate someone for status in Virgin Atlantic Flying Club?
Yes, at Gold. Each Gold member can nominate one existing Flying Club member for a Supplementary Silver Account, which gives Silver benefits for as long as the Gold member keeps Gold status and can be changed once a year at renewal (terms 2.20).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I buy status or top-up missing qualifying points in Virgin Atlantic Flying Club?
There is no top-up for sale. The only non-flying route is the US Virgin Red Rewards Mastercard, which earns 25 Tier Points per $2,500 of monthly spend up to 50 a month; otherwise Tier Points come from Virgin Atlantic, partner and Holidays flights.
Will Virgin Atlantic Flying Club elite benefits be recognised on partner airlines?
Yes. On SkyTeam partners Silver gets priority check-in and boarding plus an extra bag as SkyTeam Elite, and Gold gets SkyPriority, lounge access with a guest, an extra bag and a guaranteed Economy seat when sold out as SkyTeam Elite Plus.
Does Virgin Atlantic Flying Club offer selectable benefits or milestone rewards for elites?
Milestone rewards rather than a menu: Gold members get a reward voucher at renewal, two more vouchers at 2,000 Tier Points and 2,000 Virgin Points on their birthday, and the Gold benefits page adds two Clubhouse vouchers at 1,500 Tier Points. Virgin Atlantic's US card page lets Virgin Red Rewards Mastercard holders choose one Personal Perk at $15,000 of annual spend or two at $30,000, including a Flying Club reward voucher.
Redeeming on Virgin Atlantic
How awards are priced, the cheapest redemptions and the booking rules.
Does Virgin Atlantic Flying Club use a fixed award chart or dynamic pricing for Virgin Atlantic flights?
Dynamic. Every seat on every VS-numbered Virgin Atlantic flight can be bought with points unless the cabin is sold out (terms 4.2.1), and prices reflect demand, cabin, route and travel date. Saver reward seats are capped by route and season on Virgin Atlantic's Saver page (for example 10,000 points one-way to New York in Economy in standard season) but are limited. See the award chart.
Source: Virgin Atlantic: Reward seats
What is the cheapest award ticket in Virgin Atlantic Flying Club?
Saver reward seats start from 6,000 Virgin Points one-way, for example London Heathrow to New York in Economy Classic in standard season, plus taxes, fees and charges. Virgin Atlantic's reward seats page adds that a lap infant under two costs 1,000 points one-way in Economy.
Can I book one-way awards in Virgin Atlantic Flying Club, and are they half the round-trip price?
Yes. Reward seats can be booked one way or return (terms 4.2.4), and prices are quoted one way, with Saver seats from 6,000 points one-way. Reward seat prices are variable, so the two directions of a return can cost different amounts.
How do I search for award seats on Virgin Atlantic?
Log in to your Flying Club account and search flights paying with points, or use the Reward Seat Checker at virginatlantic.com/reward-flight-finder to see prices at a glance by month; a red Saver label marks the lowest-priced seats.
Source: Virgin Atlantic: Reward seats
What is the difference between saver and standard (or flexible) awards in Virgin Atlantic Flying Club?
Saver reward seats are the lowest points option, shown with a red Saver label, capped per route and season (standard season to New York: 10,000 Economy, 17,500 Premium, 47,500 Upper Class one-way) and limited in number. Once they sell out, every remaining seat is still bookable, just at a higher dynamic points price.
Does Virgin Atlantic Flying Club allow stopovers or open jaws on award tickets?
There is no free stopover: on partner reward flights, Virgin Points are charged for each sector when a journey needs a connecting flight or stopover (terms 17.1.5). Virgin Atlantic reward seats are sold one way or return (4.2.4), and the terms say nothing about open jaws.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I pay part in points and part in cash with Virgin Atlantic Flying Club?
Yes, Points Plus Money: on any published Virgin Atlantic fare you can apply at least 3,000 points per person, in multiples of 3,000, each giving a £16.50 discount. The ticket follows the paid fare's rules and still earns Virgin Points and Tier Points (terms 4.3.6), but infants are not eligible.
How do I add an infant or child to an award ticket in Virgin Atlantic Flying Club?
You book a reward seat for them, priced by age: a lap infant under two costs a fixed 1,000 points one-way in Economy, 2,500 in Premium or 5,000 in Upper Class. The Flying Club terms add that children pay the adult points price and that all pay passenger taxes (4.2.1).
Source: Virgin Atlantic: Reward seats
Does Virgin Atlantic Flying Club offer a round-the-world or multi-city award?
No. The Flying Club terms describe no round-the-world or multi-city award: Virgin Atlantic reward seats are bought one way or return (4.2.4), and partner rewards are valid one way or round-trip, with points charged for each sector when the journey needs a connection or stopover (17.1.5).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do awards in Virgin Atlantic Flying Club book into basic economy or a regular fare?
A regular fare: all Economy reward seats are booked under the Economy Classic product, not Economy Light (terms 4.2.1).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What is the minimum number of points needed to book an award in Virgin Atlantic Flying Club?
Saver reward seats start from 6,000 Virgin Points one-way, according to Virgin Atlantic's reward seats page, and Points Plus Money lets you use as few as 3,000 points (per person, in multiples of 3,000) for a £16.50 discount on a Virgin Atlantic cash fare.
What are the best-value redemptions in Virgin Atlantic Flying Club?
The Saver caps point to the values: Upper Class to India or Dubai and the Middle East is 37,500 points one-way in standard season, New York and the East Coast 47,500, and Economy to New York, the Caribbean, India or Dubai just 10,000. See our value page.
Does flying on an award ticket in Virgin Atlantic Flying Club earn status or points?
Yes for status: reward seats earn Tier Points, and Virgin Atlantic's examples say four return Premium reward seats take a Red member to Silver, while five return Upper Class reward seats take a Silver member to Gold. They do not earn Virgin Points (terms 4.2.5).
Can I select seats on an award ticket in Virgin Atlantic Flying Club, and is there a charge?
Seat selection perks depend on your tier, and the tier pages don't set different rules for reward tickets: Silver members get free Economy seat selection 7 days before travel for everyone on the booking, and Gold members get free Economy seat selection at any time plus free Economy exit row and Premium preferred seats on Virgin Atlantic flights. Red members' free Economy seat selection 7 days out is listed only for Virgin Atlantic Holidays bookings.
What baggage allowance do I get on an award ticket in Virgin Atlantic Flying Club?
Every Economy reward seat is booked as Economy Classic rather than Economy Light (terms 4.2.1), so you get the Economy Classic allowance, and Premium and Upper Class rewards sit in those cabins. The membership tiers page lists one extra checked bag (max 23kg) for Silver and Gold, though it does not mention reward bookings.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with points from Virgin Atlantic Flying Club?
SkyTeam airlines and Virgin Atlantic's wider family of partners: the Spend Virgin Points page says you can spend points with SkyTeam and "our extended flying family", from Paris to Australia and beyond. Virgin Atlantic's partner pages show Delta, Air France, KLM, El Al and LATAM bookable online, and Virgin Australia, Air New Zealand, All Nippon Airways, South African Airways and WestJet through the Flying Club team. See booking partner awards.
Which partner awards can be booked online with Virgin Atlantic Flying Club, and which need a phone call?
Virgin Atlantic's partner pages say Delta, Air France, KLM, El Al and LATAM rewards are booked online: search on virginatlantic.com and choose "Search for Reward Flights" (Air France and KLM rewards open up to 300 days ahead and must be operated by that airline). Virgin Australia, Air New Zealand, All Nippon Airways, South African Airways and WestJet rewards are booked by getting in touch with the Flying Club team.
How are partner awards priced in Virgin Atlantic Flying Club?
Partner reward flights are valid one-way or round-trip and are charged per sector, so a connection or stopover adds another sector's points (terms 17.1.5). Taxes, fees, charges and carrier-imposed surcharges are payable on top.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club charge a fee for partner awards?
The terms list no separate booking fee for partner rewards; you pay the points plus the partner's taxes, fees, charges and carrier-imposed surcharges, which are quoted when you book (17.1). A date change afterwards costs £30 per person per change and is subject to the partner re-releasing the seats.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which partner airlines add fuel surcharges to Virgin Atlantic Flying Club awards?
The terms name no airlines: every reward flight is subject to applicable taxes, fees, charges and carrier-imposed surcharges, with the exact amount advised when you book (17.1.3), and each partner's own rules are on its partner page (17.1.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do partner airlines release the same award seats to Virgin Atlantic Flying Club as to their own members?
Not necessarily. Partner reward flights are subject to availability, and partner airlines may limit the number of reward seats on any flight and prohibit travel on certain days under their own terms (terms 17.1.4). Virgin Atlantic may have to request the flights from the partner, and responses can take up to 48 hours.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which non-alliance airlines can be booked with Virgin Atlantic Flying Club points?
Seven non-SkyTeam partners take Virgin Points, according to their Virgin Atlantic partner pages: Virgin Australia, Air New Zealand, All Nippon Airways, South African Airways and WestJet are booked by getting in touch with the Flying Club team, while El Al and LATAM are booked online; IndiGo's page covers earning only. Air New Zealand's chart runs from 7,500 points one-way in Economy or 15,000 in Business within New Zealand to 40,000 or 62,500 to North America, with infants at 1,000 or 5,000.
Are stopovers allowed on partner awards in Virgin Atlantic Flying Club?
A stopover or connection is allowed but not free: partner rewards are charged per sector, so each leg costs its own points (terms 17.1.5).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I use points to upgrade a partner airline flight through Virgin Atlantic Flying Club?
No. Points upgrades are only for Virgin Atlantic marketed and operated flights (terms 4.4.2), and reward vouchers cannot be used on partner airlines either.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can partner awards booked through Virgin Atlantic Flying Club be changed or cancelled online?
The Flying Club terms describe no online option. Date changes on partner rewards are handled by Virgin Atlantic re-requesting the flights with the partner airline, which can take up to 48 hours, cost £30 per person per change and are subject to availability (terms 17.1.7). Name changes depend on the partner's own terms, and once travel has started, date and name changes are not permitted (4.5.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which partner airlines are the best value to book with Virgin Atlantic Flying Club points?
For low points prices, look at short flights: Virgin Atlantic's KLM and Air France pages start at 4,000 points one-way in Economy and 8,000 in Business off-peak on flights up to 600 miles, and Air New Zealand charges 7,500 in Economy or 15,000 in Business within New Zealand and 10,000 or 15,000 to Australia or the Pacific Islands. Delta, Air France and KLM can also be booked online. Compare with Virgin Atlantic's own Saver seats from 6,000 points on our award chart.
Taxes, fees and surcharges on awards
What is added on top of the points, and which fees can be avoided.
Does Virgin Atlantic Flying Club add fuel surcharges to award tickets on Virgin Atlantic?
Yes. Reward seats exclude passenger taxes, fees, charges and carrier-imposed surcharges, which are charged per passenger (terms 4.1.6), paid in money (4.2.1) and shown before you book. See award fees.
Source: Virgin Atlantic: Reward seats
Does Virgin Atlantic Flying Club charge a booking fee for award tickets?
No separate booking fee is listed; the cash you pay on a reward seat is the taxes, fees, charges and carrier-imposed surcharges shown before you confirm.
Source: Virgin Atlantic: Reward seats
Does Virgin Atlantic Flying Club charge extra to book an award by phone?
The terms set no telephone booking fee, and several rewards need Virgin Atlantic's team anyway: points upgrades by phone (except at the Heathrow Ticketing Desk within 24 hours of departure, 4.4.8), reward vouchers by calling (5.5.1), and rewards on Virgin Australia, Air New Zealand, ANA and South African Airways, which their partner pages say to book through the Flying Club team.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club charge a close-in or last-minute booking fee for awards?
No close-in fee appears in the Flying Club terms. Reward seat prices are variable (4.2.1), and Virgin Atlantic's reward seats page says they reflect demand, cabin, route and travel date; points upgrades can even be booked at the Heathrow Ticketing Desk within 24 hours of departure (4.4.8).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which award fees does Virgin Atlantic Flying Club waive for elite members?
Only the date change fee, and only for Gold: terms 2.22 waive it for the Gold member and everyone on the same booking reference, though not on Points Plus Money bookings or points upgrades. Otherwise changing or cancelling a reward seat costs £70 on international flights from the UK or US$100 from the US, or the local currency equivalent (4.2.2).
How much are the typical taxes and fees on a Virgin Atlantic Flying Club award ticket?
It depends on the route and cabin, and the cash part rises with the cabin: Virgin Atlantic's Delta partner page prices a one-way off-peak nonstop between the UK and the US East Coast at 10,000 Virgin Points plus $322.80 in Delta Main Cabin and 47,500 points plus $1,027.80 in Delta One, as of 2026.
Can I pay the taxes and fees on a Virgin Atlantic Flying Club award with points?
No. Taxes, fees, charges and carrier-imposed surcharges on reward seats are paid in money, with points covering only the fare (terms 4.2.1), and on Points Plus Money bookings, change fees, taxes and surcharges cannot be paid with Virgin Points either (4.3.9).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are taxes and fees refunded if I cancel a Virgin Atlantic Flying Club award?
Cancel more than 24 hours before the outbound flight and the full taxes, fees, charges and carrier surcharges are refunded along with 100% of the points, less the £70 or $100 cancellation fee. Within 24 hours the taxes and fees are still refunded less the fee, but the points and carrier-imposed surcharges are lost (terms 4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Virgin Atlantic Flying Club charge to change an award ticket?
£70 per person for flights originating in the UK, or $100 (or local equivalent) elsewhere, plus any points or tax difference. For bookings made on or after 5 November 2025 only the changed sector is repriced. Gold members get free reward seat changes, per the membership tiers page (a date change fee waiver in terms 2.22).
Source: Virgin Atlantic: Reward seats
What does Virgin Atlantic Flying Club charge to cancel an award ticket and redeposit the points?
£70 for flights originating in the UK or $100 (or local equivalent) elsewhere. Cancel more than 24 hours before the outbound flight and 100% of the Virgin Points plus all taxes, fees and surcharges come back, less that fee (terms 4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How close to departure can I cancel a Virgin Atlantic Flying Club award?
More than 24 hours before the outbound flight for a full points refund. Inside 24 hours you get taxes and fees back (less the £70/$100 fee) but no points or carrier surcharges (terms 4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What happens to my points if I no-show a Virgin Atlantic Flying Club award?
The terms have no no-show clause. The nearest rule is for cancelling within 24 hours of the outbound departure: no points or carrier-imposed surcharges come back, and taxes, fees and other charges are refunded less the cancellation fee (terms 4.2.2). The terms do not say a no-show is treated the same way.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How long does Virgin Atlantic Flying Club take to redeposit points after a cancellation?
The Flying Club terms promise 100% of the Virgin Points back, less a cancellation fee of £70 on flights from the UK or US$100 from the US, when you cancel outside 24 hours of the outbound flight (4.2.2), but give no timescale. For the cash element, Virgin Atlantic's customer service plan says it aims to refund card purchases within seven business days, though refunds can take up to 10 weeks to appear on your statement.
Can I change or cancel a Virgin Atlantic Flying Club award online, or must I call?
By phone: the reward seats page says bookings paid in full with Virgin Points, or upgraded with points, can be changed by calling, and links to Contact Us. Reward voucher bookings must be made by calling at least 24 hours before departure (terms 5.5.1), and points upgrades by phone or, within 24 hours of departure, at the Heathrow Ticketing Desk (4.4.8).
Source: Virgin Atlantic: Reward seats
What are my rights if Virgin Atlantic changes the schedule of my award flight?
If a departure time moves by more than 5 hours you can choose a refund of the unused ticket, the nearest available Virgin Atlantic flight in the same class, or travel on a later date (conditions of carriage 21.2). Points for reward seats that are not honoured are reinstated, and if you are moved to another airline in a lower class you can claim the points difference by sending your boarding pass to the Customer Centre (Flying Club terms 4.2).
Source: Virgin Atlantic: conditions of carriage, article 21 (schedules and disruption)
Can I cancel just the return of a round-trip Virgin Atlantic Flying Club award?
Yes, but once the outbound sector has been flown, cancelling the return refunds only the taxes, fees and charges for the unflown sector, less the cancellation fee; the points and carrier-imposed surcharges are not returned (terms 4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I change the passenger name on a Virgin Atlantic Flying Club award?
No. Once tickets for a reward seat booking are issued, no name changes are allowed (terms 4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are change and cancellation fees waived for Virgin Atlantic Flying Club elite members?
Only the date change fee, and only for Gold: it is waived for everyone on the booking when a Gold member travels on a reward or companion reward booking, or the points came from a Gold account (terms 2.22). Points Plus Money bookings and points upgrades are excluded, and the terms give no Silver or cancellation fee waiver.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club offer a 24-hour free cancellation on awards?
Not in the Flying Club terms, which apply the £70/$100 cancellation fee to any reward cancellation. Separately, Virgin Atlantic's customer service plan allows a website booking made at least 7 days before departure to be cancelled within 24 hours without penalty.
Are the change and cancellation rules different for partner awards in Virgin Atlantic Flying Club?
Yes. Partner reward date changes cost £30 per person per change (versus £70/$100 on Virgin Atlantic), are subject to the partner releasing space and can take up to 48 hours to confirm (terms 17.1.7).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
If I cancel a Virgin Atlantic Flying Club award booked with points that have since expired, do I get them back?
Not an issue: Virgin Points never expire while you remain a member (terms 2.7), so a cancellation more than 24 hours before departure returns 100% of them to your account.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What does Virgin Atlantic do if my award flight is cancelled on the day, and can I be rebooked on partners?
For a cancellation or delay of 5+ hours you can take the next Virgin Atlantic flight in the same class, travel later within ticket validity or take a refund (conditions of carriage 21.3), and the customer service plan adds overnight accommodation and meals where needed. If the reward seat is not honoured your points are reinstated, and a downgrade on another airline lets you claim the points difference (Flying Club terms 4.2).
Source: Virgin Atlantic: conditions of carriage, article 21 (schedules and disruption)
Award availability
When seats are released, holds, waitlists and how to find space.
How far in advance can I book award tickets in Virgin Atlantic Flying Club?
The Reward Seat Checker lets you pick a month to browse reward prices for roughly the next year (currently September 2026 through August 2027), and Virgin Atlantic's October 2024 relaunch announcement says every seat on its own flights can be bought with Virgin Points. See how award availability works.
When does Virgin Atlantic release award seats, and are more added closer to departure?
There is no release schedule to chase on Virgin Atlantic itself: every seat on every VS-numbered flight can be bought with points unless the cabin is sold out (terms 4.2.1). What varies is the price; Saver seats are the cheapest tier and once they sell out the same flight is still bookable for more points.
Can I put a Virgin Atlantic Flying Club award on hold before paying?
The Flying Club terms offer no points hold. Virgin Atlantic's customer service plan lets you hold a telephone reservation at the quoted fare without payment for 24 hours, or cancel a website booking within 24 hours without penalty, when the reservation is made at least a week before departure, but it does not say whether this covers reward bookings.
Does Virgin Atlantic Flying Club have an award waitlist?
No; the terms describe no waitlist. Any Virgin Atlantic seat can be bought with points unless the cabin is sold out (4.2.1), and partner flights may have to be requested from the partner, with responses taking up to 48 hours and the member responsible for checking they were confirmed (17.1.4).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do Virgin Atlantic Flying Club elite members get extra award availability?
Not for reward seats, because Virgin Atlantic's spend points page says every seat onboard, for any date, can be bought with Virgin Points. What Gold members do get is a guaranteed seat in Economy when the cabin is sold out, which the membership tiers page says must be booked outside 24 hours of travel at the applicable Y economy fare.
Can I redeem points for any seat on Virgin Atlantic, or only for designated award seats?
Any seat. Every seat on every Virgin Atlantic marketed and operated VS flight is available as a reward seat unless the cabin is sold out (terms 4.2.1); only the Saver price is capacity controlled.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What tools show Virgin Atlantic Flying Club award availability across dates?
Virgin Atlantic's own Reward Seat Checker (virginatlantic.com/reward-flight-finder) shows points prices across a month with Saver seats flagged, and a Reward Seat Deals page lists current points offers.
Source: Virgin Atlantic: Reward seats
Why does Virgin Atlantic Flying Club show award space that will not book?
On partner airlines a reward is not final until the partner confirms it: the terms say Virgin Atlantic may have to request the flights from the partner, responses can take up to 48 hours, and it is the member's responsibility to check with Virgin Atlantic that the flights were confirmed (17.1.4). On Virgin Atlantic's own flights every seat can be bought with points unless the cabin is sold out, and the terms add that reward availability and pricing shown online is a guide only (4.2.1).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
When is the best time to book a Virgin Atlantic Flying Club award?
Standard season, when Saver caps are usually 10,000 points lower in every cabin (New York Economy 10,000 against 20,000 in peak). For most routes, peak runs to 3 November 2026, then standard from 4 November to 6 December and peak again from 7 December to 5 January 2027; for the Caribbean and Indian Ocean, the winter peak runs 1 December 2026 to 2 March 2027.
How do I find award seats for a family of four in Virgin Atlantic Flying Club?
Because any seat can be bought with points unless the cabin is sold out (terms 4.2.1), four seats are available whenever the cabin has four left. Saver seats are limited, so use the Reward Seat Checker to spot dates with Saver prices, or pay the higher variable price.
Source: Virgin Atlantic: Reward seats
Upgrades
Using points to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade a Virgin Atlantic flight with points?
Call the Customer Centre; points upgrades cannot be booked online, except that at London Heathrow within 24 hours of departure you can buy one at the Ticketing Desk (terms 4.4.8). Upgrades run Economy Classic to Delight, Premium or Upper Class, Economy Delight to Premium or Upper, and Premium to Upper (4.4.1).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which fares are eligible for a points upgrade on Virgin Atlantic?
Standard fares paid fully in money and booked with Virgin Atlantic or a travel agent, Points Plus Money bookings, reward seats including Saver, and Virgin Atlantic Holidays flights on VS-operated services (terms 4.4.2). Group bookings (10+ in Economy, 8+ in Premium or Upper) cannot be upgraded, and everyone on the booking must upgrade together (4.4.4-4.4.5).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How many points does an upgrade cost in Virgin Atlantic Flying Club, and is there a cash copay?
The terms give no fixed price: you pay an amount in Virgin Points for the fare plus taxes, fees, charges and carrier-imposed surcharges in money, one-way or return (terms 4.4.1), and you book by phone or at the Heathrow Ticketing Desk within 24 hours of departure (4.4.8).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I use points to upgrade partner airline flights through Virgin Atlantic Flying Club?
No. Points upgrades apply only to Virgin Atlantic marketed and operated flights (terms 4.4.2), and reward vouchers likewise cannot be used on partner airlines.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I waitlist for a points upgrade in Virgin Atlantic Flying Club?
No; the Flying Club terms describe no upgrade waitlist. Points upgrades are booked by phone, or at the Heathrow Ticketing Desk within 24 hours of departure (terms 4.4.8), and some flights have no upgrade availability when a cabin or the whole flight is already fully booked (4.4.7).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can I upgrade with points at check-in or at the gate on Virgin Atlantic?
Only at London Heathrow: within 24 hours of departure Flying Club members can buy a points upgrade at the Ticketing Desk; everywhere else upgrades are booked by phone in advance (terms 4.4.8).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club give elite members upgrade certificates or instruments?
Yes. Gold members get one Flying Club reward voucher when they renew Gold and two more on reaching 2,000 Tier Points in a membership year. Vouchers earned from 30 October 2024 are valid for 24 months and work as a cabin upgrade (Economy to Premium, Premium to Upper or Economy to Upper) or a companion seat worth up to 150,000 points; you use one by calling the Customer Centre and must fly out by the expiry date.
Can I upgrade an award ticket with more points in Virgin Atlantic Flying Club?
Yes. Reward seats, including Saver reward seats, are eligible for points upgrades to Premium or Upper Class if space is available (terms 4.4.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are upgrade points refunded if the upgrade does not clear in Virgin Atlantic Flying Club?
The terms don't describe upgrades waiting to clear: points upgrades are booked where the cabin has availability (4.4.7), and once booked they follow the reward seat change and cancellation rules (4.4.9). Cancelling outside 24 hours of the outbound flight re-credits 100% of the Virgin Points, less a cancellation fee of £70 on international flights from the UK or US$100 from the US (4.2.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic sell cash upgrades or run upgrade auctions, and do they earn points?
Yes, Virgin Atlantic sells paid upgrades at the airport and through Plusgrade, but those upgrades earn no Virgin Points or Tier Points; you continue to earn on the original booking class (terms 3.1.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend points.
Can I redeem points for hotels through Virgin Atlantic Flying Club, and what is the value?
Yes. The Spend Virgin Points page lists hotels among the travel partners you can spend with and Virgin Hotels among the Virgin companies, and Virgin Atlantic's membership tiers page adds a complimentary Virgin Hotels room upgrade for Silver and Gold members, with breakfast for Gold. The spend page does not publish a fixed points value.
Can I redeem points for car rentals through Virgin Atlantic Flying Club?
Yes, car hire is one of the travel partner options on the Spend Virgin Points page, which says you can hit the road with car hire thanks to Virgin Atlantic's travel partners. The Flying Club travel partners page lists Hertz, Avis, Alamo, National and Enterprise as its car rental partners, and the membership tiers page adds a 10% discount with Hertz car hire for members.
Can I redeem points for merchandise or gift cards in Virgin Atlantic Flying Club?
Through Virgin Red: the Spend Virgin Points page says it has rewards from Virgin and brands you love, including Virgin companies such as Virgin Voyages, Virgin Hotels and Virgin Active, and Virgin Atlantic's other travel partners page adds Eurostar e-vouchers from 2,000 points for £10. Linking your accounts shares your Virgin Points balance with Virgin Red (terms 3.1.9).
Can I pay for checked bags with points on Virgin Atlantic?
No. Checked bags are not among the ways to spend on the Spend Virgin Points page, which covers reward seats, upgrades, Points Plus Money, partner airlines, point transfers, Virgin Red, Virgin companies and travel partners. Instead, Virgin Atlantic's membership tiers page gives Silver and Gold members one extra checked bag of up to 23kg.
Can I pay for in-flight Wi-Fi or food with points on Virgin Atlantic?
No. Onboard Wi-Fi and food are not among the ways to spend on Virgin Atlantic's Spend Virgin Points page. Instead, the Flying Club news page says free Starlink Wi-Fi is starting to roll out across the A350 fleet on selected flights, unlocked by logging in with your Flying Club details.
Can I redeem points for lounge access or a lounge membership in Virgin Atlantic Flying Club?
Not with Flying Club points: lounge access is not among the ways to spend on the Spend Virgin Points page, and Virgin Atlantic's membership tiers page lists Clubhouse and shared lounge access, with a guest, as a Gold benefit. The lounge link is on the earning side: No1 Lounges bookings made through No1 Lounges' Flying Club page earn 12 Virgin Points per £1.
Can I donate points to charity through Virgin Atlantic Flying Club?
Yes, through Virgin Red. The Flying Club terms say that once your Flying Club and Virgin Red accounts are linked, your Virgin Points balance is cumulative whether you log in to Virgin Red or Flying Club (3.1.9). Virgin Red's member support centre lists the good causes you can currently donate points to: Air Ambulances UK, Alzheimer's Research UK, Change Please Foundation, Disasters Emergency Committee, Guide Dogs, Made By Dyslexia, Stonewall, UNHCR and Virgin Unite.
Source: Virgin Red member support: good causes currently supported by Virgin Red
Does Virgin Atlantic Flying Club offer experiences, events or auctions for points?
Yes. The overview page lists spa experiences alongside upgrades and holidays, and Virgin Red offers rewards with Virgin Voyages, Virgin Hotels, Virgin Active and other brands.
Can I convert points to cash or statement credit in Virgin Atlantic Flying Club?
No. Virgin Points have no cash value and are not exchangeable for cash under any circumstances (terms 3.1.7).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which non-flight redemptions in Virgin Atlantic Flying Club give the best value per points?
The two fixed rates Virgin Atlantic publishes work out at about half a penny a point: Eurostar e-vouchers through Virgin Red run from 2,000 points for £10 to 40,000 points for £200 (0.5p a point), and the Spend Virgin Points page prices Points Plus Money at £16.50 off per 3,000 points (0.55p a point). Flights are the usual yardstick, with Saver reward seats from 6,000 points one-way on the reward seats page. See our value guide.
Can I use points to extend status or buy tier credit in Virgin Atlantic Flying Club?
No. Status comes only from Tier Points, earned on flights (reward flights included), Virgin Atlantic Holidays and US Virgin Red Rewards Mastercard spend. The only extension on offer is a 12-month status extension for maternity, paternity and adoption, which the tiers page lists as a Gold benefit only.
Expiry and reactivation
Whether points expire, what keeps them alive and how to get them back.
Do Virgin Atlantic Flying Club points expire?
No. Virgin Points never expire: the terms set no time frame for redeeming them as long as you remain a Flying Club member (clause 2.7). See do miles expire.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What counts as activity to keep Virgin Atlantic Flying Club points from expiring?
None is needed to protect the points themselves: the terms set no time frame for redeeming Virgin Points while you remain a member (clause 2.7). The same clause says Virgin Atlantic does not want to hold information on members who have not interacted with Flying Club or Virgin Points in any way for a substantial period, so occasional activity is sensible.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can expired Virgin Atlantic Flying Club points be reinstated, and at what cost?
Not applicable: Virgin Points do not expire while you are a member (terms 2.7), so there is nothing to reinstate.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are Virgin Atlantic Flying Club elite members or cardholders exempt from expiry?
Everyone is exempt: Virgin Points have no expiry for any tier or cardholder (terms 2.7).
How do I check when my Virgin Atlantic Flying Club points expire?
There is no expiry date to check: Virgin Points never expire, and the Flying Club terms set no deadline to redeem them while you remain a member (2.7).
What is the cheapest way to keep Virgin Atlantic Flying Club points active?
Nothing is required: Virgin Points have no redemption deadline while you remain a member (terms 2.7). Because the same clause says Virgin Atlantic does not want to hold information on members who have not interacted with Flying Club or Virgin Points in any way for a substantial period, some occasional account activity is a sensible precaution.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club close inactive accounts?
The terms leave room for it: clause 2.7 says Virgin Atlantic wants to make sure information is not held about members who have not interacted with Flying Club or Virgin Points in any way for a substantial period of time, and refers to its own and Virgin Red's privacy policies for details. Virgin Atlantic's privacy notice gives no inactivity period or closure rule.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does a bank transfer or a purchase of points reset the Virgin Atlantic Flying Club expiry clock?
There is no expiry clock to reset; Virgin Points are valid indefinitely while you remain a member (terms 2.7).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Virgin Atlantic, and how does status change it?
Economy Light includes no checked bag (the first costs £80 or $100 per flight), Economy Classic and Economy Delight include one, and Premium and Upper Class include two; a third or fourth bag costs £140 or $200 in any cabin. On top of that, the Flying Club membership tiers page gives Silver and Gold members one extra checked bag of up to 23kg, and Gold members an extra piece of hand luggage of up to 10kg.
Which lounges can Virgin Atlantic Flying Club members access, and how?
Gold members get Virgin Atlantic Clubhouses and shared lounges with one guest, the Revivals arrivals lounge at Heathrow and SkyTeam lounges with a guest; Gold members earning 1,500 Tier Points receive two extra Clubhouse invitations. Silver and Red have no lounge access through the programme.
Can I buy lounge access on Virgin Atlantic without status?
You can book No1 Lounges: Virgin Atlantic's other travel partners page says bookings made through No1 Lounges' Flying Club page earn 12 Virgin Points per £1, credited once you have visited and checked in at reception (allow up to 10 working days). Clubhouse access appears on the membership tiers page as a Gold benefit.
Who gets priority check-in, security and boarding on Virgin Atlantic?
Red members get advanced boarding, boarding first in Economy. Silver gets Premium check-in and priority boarding for everyone on the booking, plus priority check-in and boarding on SkyTeam partners as SkyTeam Elite. Gold gets the Upper Class Wing at Heathrow with a guest, Upper Class check-in at other airports for everyone on the booking, priority boarding and SkyPriority on SkyTeam. The tiers page does not list fast-track security for any tier.
Does Virgin Atlantic offer free Wi-Fi to Virgin Atlantic Flying Club members?
Yes. Free high-speed Starlink Wi-Fi is rolling out across the A350 fleet, starting on selected flights, and you switch it on by logging in with your Flying Club details.
Do Virgin Atlantic Flying Club elite benefits extend to a companion on the same booking?
Several do: Silver Premium check-in and priority boarding cover everyone on the booking, Gold free Economy seat selection applies to all passengers on the booking, and Gold lounge access and Heathrow Upper Class Wing check-in include one guest. The Flying Club terms (2.22) add that the Gold reward date change fee waiver covers everyone on the same booking reference.
Can Virgin Atlantic Flying Club elites use partner airline lounges when flying partners?
Yes for Gold: as SkyTeam Elite Plus, Gold members get SkyTeam lounge access for themselves plus one guest when flying partner airlines. Silver (SkyTeam Elite) has no lounge access.
Do I get elite benefits when flying on an award ticket in Virgin Atlantic Flying Club?
Yes, in part. Reward seats earn Tier Points but not Virgin Points (terms 4.2.5), and when a Gold member is travelling on a Virgin Atlantic reward flight the date change fee is waived for them and everyone on the same booking reference (2.22).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club status come with hotel, car rental or other partner status?
Modestly: Silver members get complimentary Virgin Hotels room upgrades, Gold members get room upgrades plus breakfast, and all members get 10% off Hertz car hire and 5% (Gold 10%) off Holiday Extras.
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Virgin Atlantic in, and since when?
SkyTeam, since 2 March 2023, when Virgin Atlantic became the alliance's first and only UK member airline. Its press release that day says Silver members are recognised as SkyTeam Elite and Gold members as Elite Plus, and Virgin Atlantic's airline partners page lists its SkyTeam partners, from Delta, Air France and KLM to Korean Air and Xiamen Air. See SkyTeam.
Source: Virgin Atlantic: press release, Virgin Atlantic to join SkyTeam alliance today (2 March 2023)
Which airlines are Virgin Atlantic's partners outside its alliance?
Beyond SkyTeam, Virgin Atlantic's Flying Club airline partners page lists Virgin Australia, Air New Zealand, All Nippon Airways, South African Airways and IndiGo as other partners for earning and spending Virgin Points. Its network page lists codeshare partners including El Al, IndiGo, LATAM and WestJet alongside SkyTeam carriers such as Aeromexico, China Eastern, Kenya Airways, Korean Air, MEA, Saudia, SAS and Vietnam Airlines.
Which joint ventures is Virgin Atlantic part of, and what do they mean for Virgin Atlantic Flying Club members?
Virgin Atlantic runs a trans-Atlantic joint venture with Delta, Air France and KLM, which its network page describes as a deeper codeshare with flights operated together as a joint commercial business; Air France-KLM's 2020 launch release puts it at up to 341 peak daily trans-Atlantic services. For members that means earning at the marketing carrier's rates on JV codeshares (terms 3.3.2), and the tiers page gives Silver and Gold priority baggage handling and free Economy seat selection on all four airlines (for Silver, only the lead booker on Air France and KLM).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Which partners has Virgin Atlantic Flying Club added or lost recently?
The Flying Club news page leads with an M&S link-up: members can now earn Virgin Points on their M&S shop and get member perks there. It also announces more Tier Points on the non-SkyTeam partners Virgin Australia, Air New Zealand, South African Airways and All Nippon Airways, and Virgin Atlantic's travel partners page says the Sixt car hire partnership ended on 31 December 2025, leaving Hertz, Avis, Alamo, National and Enterprise.
Which hotel loyalty programs partner with Virgin Atlantic Flying Club?
Marriott Bonvoy, World of Hyatt, Hilton Honors and IHG One Rewards all convert points into Virgin Points on the earn page. Virgin Hotels is a Virgin Group partner too: Virgin Atlantic's spend page lists it among the Virgin companies you can spend points with, and the travel partners page lists it among Flying Club's hotel partners.
Does Virgin Atlantic Flying Club partner with any low-cost carriers?
Virgin Atlantic's airline partners page does not label any partner as low-cost, but it does partner with IndiGo, which it calls India's largest and most preferred passenger airline. Flying Club members earn a flat 700 Virgin Points plus 10 Tier Points on connecting IndiGo-operated flights marketed by Virgin Atlantic with a VS flight number, for example from Bangalore, Delhi or Mumbai onward to Chennai or Hyderabad. Upgraded fares earn no extra points, and the page offers no way to spend points on IndiGo.
Does Virgin Atlantic Flying Club have rail partners?
Yes, two. Eurostar is listed on the Spend Virgin Points page as a travel partner you can spend points with, through Eurostar vouchers from Virgin Red, and Virgin Atlantic's travel partners page adds Virgin Trains Ticketing, which earns 3 Virgin Points for every £1 you spend on train tickets.
Which other frequent flyer programs are best for booking Virgin Atlantic flights?
Delta SkyMiles and Air France-KLM's Flying Blue, the programmes of Virgin Atlantic's joint-venture partners. Air France-KLM's February 2020 launch release for the partnership says loyalty programme members of the four airlines can earn and use miles on any of the four airlines' worldwide flights, and Delta's award travel page lists Virgin Atlantic among the partners you can book with miles online at delta.com. See SkyTeam.
Source: Air France-KLM newsroom: Air France, KLM, Delta and Virgin Atlantic launch partnership
Do Virgin Atlantic's regional or subsidiary carriers earn and redeem in Virgin Atlantic Flying Club the same way?
Virgin Atlantic's airline partners page lists no regional or subsidiary airline. Virgin Australia, which shares the Virgin name, is a separate partner airline with its own earn table (200% of points in Business classes J, C, D and A, 100% in Economy Flex, 50% in Economy Choice and 25% in Lite Economy class M), and its reward flights are booked by getting in touch with the Flying Club team.
Program rules, ownership and selling
What the terms say about who owns points, selling, brokers and enforcement.
Who owns Virgin Atlantic Flying Club points: the member or the airline?
Neither the member nor the airline: the terms say Virgin Points are owned by Virgin Red Limited (VR), and all rights in them remain with Virgin Red and do not pass to members (clause 11.1). They also have no cash value (3.1.7).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Do the Virgin Atlantic Flying Club terms prohibit selling or bartering points?
Yes. Members are not permitted to sell or auction rewards, vouchers or Virgin Points in any circumstances (terms 4.1.9), and points or rewards are void if sold, auctioned, bartered or purchased other than through Buy Virgin Points (11.1).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What can Virgin Atlantic Flying Club do if it finds points were sold or awards were bought?
Membership can be terminated, you forfeit future participation and any use of Virgin Points, and reward bookings made before or after the breach can be reviewed and cancelled (terms 2.12); you may also be liable for the full published fare or cash value plus costs (2.13). Virgin Atlantic may refuse to issue points or process rewards where it reasonably believes there has been fraud or breach (11.2).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Does Virgin Atlantic Flying Club audit accounts, and what triggers a review?
Yes. Accounts may be audited at any time without prior notice (terms 2.11), and High Five stamps can be adjusted or removed if claimed incorrectly (6.7.1). Fraud grounds include altering documents, supplying incorrect information, claiming for unflown flights and using stolen tickets (2.4a).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Is it against the Virgin Atlantic Flying Club rules to book an award for someone who pays me for it?
Yes. Selling or auctioning rewards is prohibited in any circumstances (terms 4.1.9), and a reward that is sold or bartered is void (11.1). Booking for someone else without payment is fine: Virgin Atlantic will issue a reward to a third party at your request, though once issued it is not transferable.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Can Virgin Atlantic Flying Club change its rules or devalue points without notice?
It can change them at any time, but on notice rather than without it. The terms may be varied at any time for security, legal or regulatory reasons or to reflect changes in the programme, with Virgin Atlantic endeavouring to give as much advance notice as practicable on the Flying Club homepage (clause 1.5), and any aspect can be changed or suspended with immediate effect upon notice to members (10.5). Ending the programme altogether needs six months' notice, during which points can still be redeemed (10.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Are Virgin Atlantic Flying Club points taxable?
The terms leave it to you: clause 8.5 says it is your responsibility to satisfy yourself as to the taxation treatment of any points credited in connection with business or other activities.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Where are the full Virgin Atlantic Flying Club terms and conditions?
The current Flying Club terms, for bookings made from 30 October 2024, are at virginatlantic.com/policies/virgin-atlantic-flying-club-terms-and-conditions-effective-from-30th-october-2024. Virgin Atlantic's terms and conditions page links to them, alongside a separate link to the terms for bookings made up to and including 29 October 2024.
How does selling Virgin Atlantic Flying Club points through Points Plug work?
Points Plug buys Virgin Atlantic Flying Club points in balances of 50,000 or more and pays 1.09¢ to 1.29¢ per point depending on the balance. You get a quote on the Virgin Atlantic Flying Club page, our team confirms the details, the points are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Virgin Atlantic Flying Club points worth?
Published valuations put Virgin Atlantic Flying Club points at 1.10¢ to 1.50¢ each, about 1.36¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Virgin Atlantic Flying Club customer service?
Flying Club shares the Virgin Atlantic Customer Centre numbers, which the contact page lists for reservations, customer service and Flying Club: 0344 209 2722 or 0344 874 7747 in the UK and +1 800 862 8621 in the US and Canada, with the voucher page quoting 0344 412 2414 for UK callers. Numbers for around 25 countries are on the contact page, and the membership tiers page lists a dedicated Flying Club phone line for every tier.
Source: Virgin Atlantic: Contact us
What are the Virgin Atlantic Flying Club service centre hours, and is there a dedicated elite line?
The UK, US, Canada and most European numbers are open 24 hours a day, 7 days a week; India runs Monday to Saturday 9am to 6pm IST and Barbados Monday to Friday 8am to 4.30pm. Virgin Atlantic's membership tiers page lists a dedicated Flying Club phone line for every tier from Red up, and the contact page shows no separate elite number.
Source: Virgin Atlantic: Contact us
Does Virgin Atlantic Flying Club offer online chat or messaging support?
Yes. Virgin Atlantic's contact page offers a "Chat to us" service, opened with the tailfin button in the bottom right corner of the page. It gives no chat hours, and the same page lists the Customer Centre phone numbers by country.
Source: Virgin Atlantic: Contact us
What do I do if my Virgin Atlantic Flying Club account is hacked or points are stolen?
Change your password immediately and contact Virgin Atlantic; if you have suffered a financial loss, also report it to your local law enforcement agency. Virgin Atlantic never asks for your password or card details by email, text or social media, and the terms make you responsible for keeping your membership number and account away from unauthorised users (2.3.1).
How do I see my Virgin Atlantic Flying Club activity statement and past redemptions?
Your points, Tier Points and activity are shown in your online Flying Club account (terms section 7). Any discrepancy must be reported within six months or the missing points are forfeited.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
How do I escalate a complaint about Virgin Atlantic Flying Club?
Start with the Customer Centre; the terms say Virgin Atlantic will assist in resolving disputes with reward providers but takes no liability for them (12.3-12.4). The programme is governed by English law with non-exclusive jurisdiction of the English courts (15.1), and US members agree to binding arbitration in New York (15.3).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Virgin Atlantic Flying Club award ticket?
A lap infant under two costs a fixed 1,000 Virgin Points one-way in Economy, 2,500 in Premium or 5,000 in Upper Class. The Flying Club terms add that lap infants pay passenger taxes (4.2.1) and that infant fares are not eligible for Points Plus Money discounts (4.3.4).
Source: Virgin Atlantic: Reward seats
Can an unaccompanied minor travel on a Virgin Atlantic Flying Club award ticket?
Only from age 14. Virgin Atlantic suspended its unaccompanied minor service for children aged 0 to 11 in 2020 and sets 14 as the minimum age for anyone flying alone; a young person aged 14 to 16 travelling alone needs a consent form completed by a parent or guardian and brought to the airport, or they will be denied boarding.
Source: Virgin Atlantic: young people travelling alone (travel agent knowledge base)
Can I pay pet fees with points on Virgin Atlantic, and do pet fees earn points?
Not that Virgin Atlantic says: its conditions of carriage carry pets only with its agreement before travel (article 16.1) and set out no pet fee, and the Flying Club terms don't mention pets among the ways to earn or spend Virgin Points.
Source: Virgin Atlantic: conditions of carriage, article 16 (pets and assistance dogs)
Does Virgin Atlantic Flying Club offer military, veteran or government member benefits?
Virgin Atlantic's armed forces offer is a fare discount: members of the British Armed Forces and Ministry of Defence employees get up to £20 off in Economy, £40 in Premium and £60 in Upper Class on new return flight-only bookings made on virginatlantic.com, using a code from the Defence Discount Service. It applies only to Virgin Atlantic-operated flights departing the UK (London to Havana is excluded) and cannot be booked through the contact centre.
Does Virgin Atlantic Flying Club offer student or youth benefits?
Virgin Atlantic's student offer is for students flying from India: book Bangalore, Delhi or Mumbai to London, Canada or any US destination in Economy Classic, Delight or Premium and you get 69kg of hold baggage (3 x 23kg), or 87kg (2 x 32kg plus 1 x 23kg) in Upper Class. It covers the outbound journey to the first stopover on Virgin Atlantic-operated flights only, excludes Economy Light and needs a valid student visa at check-in; book through the India Contact Centre on 1800 102 3000.
Source: Virgin Atlantic: student offer for students from India
Are there special award rules for medical or bereavement travel in Virgin Atlantic Flying Club?
Virgin Atlantic's conditions of carriage deal with this at ticket level. If you fall ill after starting a journey, the ticket's validity can be extended until you are fit to travel, on an official medical certificate (clause 7.5a-b); if a companion you are travelling with dies during the itinerary, or an immediate family member dies after you have begun it, minimum stays can be waived or validity extended by up to 45 days from the date of death, on a valid death certificate (7.5d-f).
Source: Virgin Atlantic: conditions of carriage, article 7 (changes to your booking)
How do I request wheelchair or accessibility assistance on a Virgin Atlantic Flying Club award booking?
Tell Virgin Atlantic at the time of booking. If you need assistance at the airport, let it know at least 48 hours before your flight's scheduled departure time so it can inform the airport operator. These rules come from article 15 of the conditions of carriage, which sets no separate process for reward bookings.
Source: Virgin Atlantic: conditions of carriage, article 15 (accessible travel services)
Can I book group awards for more than nine people in Virgin Atlantic Flying Club?
The terms treat 10 or more passengers in Economy, or 8 or more in Premium or Upper Class, as a group booking, and group bookings cannot be upgraded with points (4.4.4). Otherwise, Virgin Atlantic's October 2024 relaunch announcement says every seat on its own flights can be bought with Virgin Points.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Virgin Atlantic Flying Club?
The biggest was the relaunch of 30 October 2024, which Virgin Atlantic's announcement says made every seat on its own flights bookable with Virgin Points. The terms effective that day set reward change and cancellation fees at £70 on international flights from the UK or US$100 from the US, make reward vouchers earned from then valid for 24 months, and added High Five: 12,000 Virgin Points for flying Virgin Atlantic in five different calendar years, with first stamps credited from late January 2026. The tiers page adds that qualifying Virgin Atlantic Holidays bookings made from 13 March 2025 earn double Tier Points. Virgin Atlantic's reward seats page adds that on bookings made from 5 November 2025, a change reprices only the sector you change.
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
Has Virgin Atlantic Flying Club changed its name or currency recently?
Not recently: the last change came on 24 September 2020, when Flying Club miles were renamed Virgin Points, with one Virgin Point for every mile in your account, and Virgin Atlantic said the change did not affect their value, tier benefits or the ways to earn and spend. The same change scrapped the old rule that miles expired after 36 months without activity, and the currency is now owned by Virgin Red while Virgin Atlantic runs Flying Club membership and tiers.
Source: Virgin Atlantic: Flying Club news, changes to your miles
When did Virgin Atlantic Flying Club last devalue its award prices?
The last big change to reward pricing took effect on 30 October 2024, when Virgin Atlantic made every seat on its own flights bookable with Virgin Points, including for upgrades, at prices that move with demand like cash fares. Its announcement said Saver reward seats would cost the same as before or less (New York from 6,000 Virgin Points), and the same relaunch raised points earning on Upper Class tickets by up to 50% and on Premium by up to 75%.
Source: Virgin Atlantic: press release, Virgin Atlantic reinvents Flying Club (30 September 2024)
What changes has Virgin Atlantic Flying Club announced for the coming year?
The dated promotion running into the coming year is 200 bonus Tier Points on qualifying Virgin Atlantic Holidays bookings made from 21 April 2026 to 31 January 2027, on top of double Tier Points on the package's Virgin Atlantic flights; the 300-point window of 7 to 20 April 2026 has ended. High Five rewards also continue at every fifth yearly stamp (Flying Club terms, section 6).
How does Virgin Atlantic Flying Club notify members of changes?
By posting a notice on the Flying Club homepage: the terms say Virgin Atlantic will endeavour to give as much advance notice of changes as practicable that way, and to notify you of any onerous or significant changes to the terms (clause 1.5). Programme changes can take effect immediately on notice (10.5), you can end your membership by writing to Flying Club if you disagree (1.6), and ending the programme needs six months' notice (10.6).
Source: Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024)
What changed most recently in how Virgin Atlantic Flying Club elite status is earned?
Two additions: since 13 March 2025 Virgin Atlantic Holidays packages (three nights or more, £4,000 or more) earn double Tier Points on their Virgin Atlantic flights plus bonus Tier Points in promotional windows, and the US Virgin Red Rewards Mastercard now earns up to 50 Tier Points a month from spend. Thresholds remain 400 for Silver and 1,000 for Gold.
Pages these answers were read from
- Virgin Atlantic: Flying Club terms and conditions (effective 30 October 2024) · official page
- Virgin Atlantic: Flying Club overview · official page
- Virgin Atlantic: Flying Club news · official page
- Virgin Atlantic: Flying Club earning calculator (what you can earn) · official page
- Virgin Atlantic: Flying Club membership tiers · official page
- Virgin Atlantic: Earn Virgin Points · official page
- Virgin Atlantic: Flying Club airline partners · official page
- Virgin Atlantic: Air New Zealand partner page · official page
- Virgin Atlantic: All Nippon Airways partner page · official page
- Virgin Atlantic: Flying Club travel partners · official page
- Virgin Atlantic: Delta partner page (US) · official page
- Virgin Atlantic: Virgin Atlantic Reward credit cards (UK) · official page
- Virgin Atlantic: Virgin Red Rewards Mastercard (US) · official page
- Virgin Atlantic: American Express Membership Rewards transfers · official page
- Virgin Atlantic: Flying Club reward vouchers · official page
- Virgin Atlantic: Shops Away, Deliveroo UK · official page
- Virgin Atlantic: Buy Virgin Points · official page
- Virgin Atlantic: Shops Away, Utilities & Telecoms · official page
- Virgin Atlantic: Tesco Clubcard exchanges · official page
- Virgin Atlantic: Shops Away, World Duty Free · official page
- Virgin Atlantic: Flying Club status match · official page
- Virgin Atlantic: Gold tier benefits · official page
- Virgin Atlantic: Reward seats · official page
- Virgin Atlantic: Saver reward seats · official page
- Virgin Atlantic: Spend Virgin Points · official page
- Virgin Atlantic: Red tier benefits · official page
- Virgin Atlantic: Delta partner page · official page
- Virgin Atlantic: customer service plan · official page
- Virgin Atlantic: conditions of carriage, article 21 (schedules and disruption) · official page
- Virgin Atlantic: Reward Seat Checker · official page
- Virgin Atlantic: other travel partners · official page
- Virgin Red member support: good causes currently supported by Virgin Red · official page
- Virgin Atlantic: Flying Club Household accounts · official page
- Virgin Atlantic: optional service and travel fees · official page
- Virgin Atlantic: press release, Virgin Atlantic to join SkyTeam alliance today (2 March 2023) · official page
- Virgin Atlantic: partner airlines network · official page
- Virgin Atlantic: IndiGo partner page · official page
- Air France-KLM newsroom: Air France, KLM, Delta and Virgin Atlantic launch partnership · official page
- Virgin Atlantic: Virgin Australia partner page · official page
- Virgin Atlantic: terms and conditions · official page
- Virgin Atlantic: Contact us · official page
- Virgin Atlantic: Contact us · official page
- Virgin Atlantic: website security guidance · official page
- Virgin Atlantic: young people travelling alone (travel agent knowledge base) · official page
- Virgin Atlantic: conditions of carriage, article 16 (pets and assistance dogs) · official page
- Virgin Atlantic: Defence discount · official page
- Virgin Atlantic: student offer for students from India · official page
- Virgin Atlantic: conditions of carriage, article 7 (changes to your booking) · official page
- Virgin Atlantic: conditions of carriage, article 15 (accessible travel services) · official page
- Virgin Atlantic: Flying Club news, changes to your miles · official page
- Virgin Atlantic: press release, Virgin Atlantic reinvents Flying Club (30 September 2024) · official page