Will Citi refund the transfer if the award seat is gone?

No. Citi's pages make no exception for award seats that disappear after a transfer, which is why the usual advice is to find the seat and confirm the price before moving points. Once the points post, the choice is between waiting for new availability, using them another way or selling them.

How much are my Qantas Frequent Flyer points worth now?

Published valuations put Qantas Frequent Flyer points at 1.20¢ to 1.30¢ each when redeemed for flights, with partner premium-cabin awards above that and cash-style redemptions below. As cash, Points Plug pays 1.0¢ to 1.19¢ per point depending on the balance, so 100,000 points fetch about $1,060.

How does selling Qantas Frequent Flyer points to Points Plug work?

Enter your balance in the quote form for an instant offer and price per point. Accept it, and our team confirms the details, books last-minute travel for pre-qualified customers through your account and pays you by your preferred method, typically within 24-48 hours of the booking. The minimum is 50,000 points in one program, and the quote is free with no obligation.

Accidental transfer · Citi to Qantas Frequent Flyer

Accidentally transferred Citi points to Qantas Frequent Flyer? Here's how to sell the points

No bank reverses a points transfer, and Citi is no exception. Citi's points transfer FAQ says transfer requests cannot be cancelled or reversed, and that once ThankYou Points are transferred, the travel program's currency cannot be converted or transferred back to ThankYou Points. The Citi ThankYou Points points you moved are Qantas Frequent Flyer points now, and Qantas Frequent Flyer's rules decide what can happen to them.

If you will not fly on them, Points Plug buys Qantas Frequent Flyer points from 50,000 points at 1.0¢ to 1.19¢ per point, depending on the balance, with payment in 24-48 hours: 100,000 points fetch about $1,060. This page covers what the points are worth, what Qantas Frequent Flyer lets you do with them instead, and how to sell.

Written and reviewed by the Points Plug team. Last reviewed October 29, 2026.

Can Citi reverse it?: No; Stated on its own pages
Transfer ratio: 1:1; Citi points to Qantas Frequent Flyer points
Points expiry: After 18 months without activity
Points Plug pays: 1.0¢ to 1.19¢ per point; From 50,000 points

Can a Citi transfer to Qantas Frequent Flyer be reversed?

Citi's ThankYou points transfer FAQ states that points transfer requests cannot be cancelled or reversed, and that once ThankYou Points are transferred, the resulting currency of the travel loyalty program cannot be converted or transferred back to ThankYou Points. The card terms repeat it: a submitted request to transfer points may not be cancelled, and the points in it may not be returned to your ThankYou account.

Citi also says a transfer can take up to 14 days to post. A transfer that has not arrived yet is still not one you can cancel; it is in progress, and the points will land under the airline's rules when it completes.

How Citi transfers work

Transfers go in 1,000-point increments from a 1,000-point minimum with no fee. Premium ThankYou cards (Strata Elite, Strata Premier and Prestige) transfer at 1:1; since mid-2026 no-annual-fee cards can transfer at 1:0.7 to every partner except American AAdvantage, which stays premium-only.
The first and last names on the ThankYou account and the airline account must match.
Citi says transferred points post within up to 14 days. Most partners post within a day; Qatar Airways, Cathay Pacific and Turkish Airlines can take longer.

If the points have not posted, or went somewhere you did not expect

If the points have not posted after 14 days, contact Citi through the ThankYou site or the number on your card with the transfer confirmation.
Citi's pages describe no process for moving points that posted to the wrong partner; the airline's rules decide what can be done with them.

What your Qantas Frequent Flyer points are worth now

Published valuations put Qantas Frequent Flyer points at 1.20¢ to 1.30¢ each, about 1.25¢ on average, as of September 22, 2026. Citi ThankYou Points points were valued at 1.50¢ to 1.90¢ before the transfer. At 1:1, each point you moved is now worth about 1.25¢ as Qantas Frequent Flyer points, against about 1.68¢ as a transferable point: a loss of roughly 26% on paper, which a well-chosen award can still recover. The published figure assumes the points go on flights; what you actually get depends on the award, and the Qantas Frequent Flyer valuation page lists the redemptions behind the range.

Before the transfer, Citi would have paid about 1.0¢ per point as cash back (1¢ on Double Cash, Custom Cash and Rewards+; 0.75¢ on Strata Premier and Prestige), and that option is gone. For the points you hold now, Points Plug pays 1.0¢ to 1.19¢ per point, rising with the balance; 100,000 Qantas Frequent Flyer points, roughly what 100,000 Citi points became at 1:1, fetch about $1,060. The quote form on this page shows the exact figure for your balance.

Balance	Rate per point	Example offer
50,000 to 99,999 points	1.0¢	50,000 points: $500
100,000 to 199,999 points	1.06¢	100,000 points: $1,060
200,000 to 499,999 points	1.13¢	200,000 points: $2,260
500,000+ points	1.19¢	500,000 points: $5,950

Offers are a share of the program's typical published value; our rates page explains how they are set for every program.

How to sell Qantas Frequent Flyer points

Get a quote. The form on this page is preset to Qantas Frequent Flyer; enter your balance and the offer and price per point appear before you give up anything.
Accept the offer. Our team reaches out to confirm the details and explain how the booking will be handled. You keep your account and your login.
The points are used to book last-minute travel for pre-qualified customers through your account, usually in one or two bookings rather than many small ones.
You are paid through the method you choose, typically within 24-48 hours of the booking.

The minimum is 50,000 points in one program, and balances of 100,000, 200,000 and 500,000 earn higher rates. You never pay anything: the quote is free and the offer you accept is the amount you receive. Read how it works and the guide to selling airline miles for the detail.

Airline programs' terms restrict selling miles. Our Qantas Frequent Flyer Q&A quotes Qantas Frequent Flyer's own rule, so you can read it before you decide.

Other ways to use the points

Fly on them

Classic Flight Rewards on partners such as Cathay Pacific, Japan Airlines and American Airlines, where the fixed chart still offers value.
Domestic Australian flights and trans-Tasman routes, where cash fares are high and award seats are easier to find.
Premium-cabin awards on Qantas long-haul flights when you can book close to a year out or catch released seats.

The Qantas Frequent Flyer award chart shows what the balance books and which redemptions return the most per point, and the Qantas Frequent Flyer program guide covers the traps.

Share or pool them

There is no pooled account. A member of at least three months can make a Family Transfer of 1,500 points or more to an Eligible Family Member who is also a member, free online, and the transfer cannot be reversed.

Move them to another program

No. Capital One, which transfers to Qantas, says transferred miles become subject to the receiving program and cannot be transferred back, and Qantas allows points to leave only through Family Transfers to Eligible Family Members.

Points Plug can also convert Qantas Frequent Flyer points into another airline program from 50,000 points, with the fee built into the rate the quote shows.

Will the points expire?

Qantas points expire after 18 months with no eligible earning or redemption activity; family transfers do not count.

Earning Qantas Points from any partner resets the 18-month expiry clock, so points that arrived from a bank partner count as activity. A later Family Transfer does not count, so passing the points to a relative will not protect them.

Source: Qantas points expiry. See do airline miles expire for every program's rule.

Avoiding the same mistake next time

Find the award seat first and confirm it books with Qantas Frequent Flyer at the price you expect. Only then transfer, and only the amount the award needs; the rest keeps its flexibility in Citi.
Read the partner name on the confirmation screen before you confirm. Several partners have similar names (Virgin Atlantic and Virgin Red, the four Avios programs) and a mis-tap lands the points somewhere else for good.
Hold Citi points in Citi until a trip is certain. There they keep their cash option and their choice of partners, and transfer bonuses of 20 to 40 percent come round several times a year.
Keep the confirmation email until the miles post, and check the airline account under the same name before assuming a transfer failed; posting times run from minutes to two weeks depending on the issuer and the airline.
Our guide to transferring credit card points to airlines covers ratios, timing and fees for every issuer.

Citi to Qantas Frequent Flyer: FAQ

Can I reverse a Citi transfer to Qantas Frequent Flyer?: No. Citi's points transfer FAQ says transfer requests cannot be cancelled or reversed, and that once ThankYou Points are transferred, the travel program's currency cannot be converted or transferred back to ThankYou Points. The points are Qantas Frequent Flyer points now and follow Qantas Frequent Flyer's rules.
Can I move Qantas Frequent Flyer points back to Citi ThankYou Points?: No. Capital One, which transfers to Qantas, says transferred miles become subject to the receiving program and cannot be transferred back, and Qantas allows points to leave only through Family Transfers to Eligible Family Members.
Will Citi refund the transfer if the award seat is gone?: No. Citi's pages make no exception for award seats that disappear after a transfer, which is why the usual advice is to find the seat and confirm the price before moving points. Once the points post, the choice is between waiting for new availability, using them another way or selling them.
How much are my Qantas Frequent Flyer points worth now?: Published valuations put Qantas Frequent Flyer points at 1.20¢ to 1.30¢ each when redeemed for flights, with partner premium-cabin awards above that and cash-style redemptions below. As cash, Points Plug pays 1.0¢ to 1.19¢ per point depending on the balance, so 100,000 points fetch about $1,060.
How does selling Qantas Frequent Flyer points to Points Plug work?: Enter your balance in the quote form for an instant offer and price per point. Accept it, and our team confirms the details, books last-minute travel for pre-qualified customers through your account and pays you by your preferred method, typically within 24-48 hours of the booking. The minimum is 50,000 points in one program, and the quote is free with no obligation.
Can I give the points to someone else or pool them?: There is no pooled account. A member of at least three months can make a Family Transfer of 1,500 points or more to an Eligible Family Member who is also a member, free online, and the transfer cannot be reversed.
Do Qantas Frequent Flyer points expire after a transfer?: Qantas points expire after 18 months with no eligible earning or redemption activity; family transfers do not count. Earning Qantas Points from any partner resets the 18-month expiry clock, so points that arrived from a bank partner count as activity. A later Family Transfer does not count, so passing the points to a relative will not protect them.

Sources

Citi ThankYou Rewards: points transfer FAQ · official page
Citi ThankYou Rewards FAQ · official page
Citi Premier Card terms and conditions (points transfers) · official page
Capital One: miles transfer partners guide · official page
Qantas: Frequent Flyer terms and conditions · official page
Qantas: Family Transfers · official page
Qantas points expiry · official page

Other accidental transfers

Into Qantas Frequent Flyer from another program

From Citi into another airline

Every bank's rule on reversing transfers, with a page for each transfer route.