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Missing miles · Singapore Airlines KrisFlyer

How to claim missing Singapore Airlines KrisFlyer miles

Log in to your KrisFlyer account and fill in the online form under Make a claim, within six months of the flight or transaction date. Allow two weeks for a Singapore Airlines flight and four weeks for a partner airline flight to post before claiming.

KrisFlyer only considers a claim if you gave your membership number when booking and at check-in, and you book under your name as it appears in your passport and KrisFlyer record.

Written and reviewed by the Points Plug team. Last reviewed .

Claim deadline
6 months
Wait before claiming
2 weeks (Singapore Airlines), 4 weeks (partners)
Flights before joining
30 days per the claim page; terms say 6 months

Singapore Airlines flights

Claim from
After two weeks (terms E.1); the claim page says miles normally arrive between two and four weeks after the flight.
Deadline
Within six months of the transaction date (terms E.2).
Where to claim
Singapore Airlines: Claim missing KrisFlyer miles
  1. Wait until the posting time has passed.
  2. Log in to your KrisFlyer account and fill in the online form under the Make a claim section.
  3. Enter details that match your booking and KrisFlyer record; online claims can be processed immediately and credited in the next statement cycle if everything matches (terms E.3).

How long it takes: Terms E.5 say missing miles may take up to eight weeks after receipt to be credited.

Partner airline flights

Claim from
After four weeks (terms E.1).
Deadline
Within six months of the transaction date (terms E.2).
Where to claim
Singapore Airlines: Claim missing KrisFlyer miles
  1. Log in to your KrisFlyer account and use the same Make a claim form.

How long it takes: Up to eight weeks after receipt (terms E.5).

Exceptions and partner rules

  • For partner flights taken before enrolment, terms E.4 say requests are subject to the partner's approval.

Hotels, car rentals and shopping

Claim from
The claim page says miles from non-airline partners appear six to eight weeks after you use the service.
Deadline
Within six months of the transaction date (terms E.2).
Where to claim
Singapore Airlines: Claim missing KrisFlyer miles
  1. Log in and use the Make a claim form with the documents terms E.5 require: a copy of the hotel bill, a copy of the car rental agreement, or the original purchase receipt for shopping.
  2. For miles converted from a non-airline partner's own program, follow the timeframe in that partner's terms (terms E.6).

How long it takes: Up to eight weeks after receipt (terms E.5).

What to have ready

  • Your KrisFlyer membership number and the flight details, which must match your booking and KrisFlyer record.
  • For hotel stays, a copy of the hotel bill.
  • For car rentals, a copy of the car rental agreement.
  • For shopping, the original purchase receipt.

Flights taken before you joined

  • Terms E.4 say retroactive claims made for flights before enrolment in KrisFlyer are only valid for Singapore Airlines flights, and the flights must have taken place no longer than 6 months prior to enrolment.
  • For flights on air partners before enrolment, requests are subject to the partner's approval (terms E.4).
  • Singapore Airlines' own claim page is stricter: it accepts retroactive claims only for flights up to 30 days before KrisFlyer enrolment. The two official pages disagree, so claim as soon as you join and treat 30 days as the safe limit.

Rules that decide a claim

  • Requests for missing miles are only considered if you identified yourself as a KrisFlyer member when booking and presented your membership card (or logged in with your membership details) at check-in (terms D.13).
  • Book under your name as it appears in your passport and your KrisFlyer membership record.
  • You can credit each flight or transaction to only one frequent flyer program; trying to earn in more than one forfeits the credit (terms D.12).
  • Industry and agency discount tickets, award and redemption tickets, infant fares, other special discounted tickets and charter flights earn no miles (terms D.5).
  • Miles cannot be transferred between a KrisFlyer account and another airline's program (terms D.14).

Fees

  • KrisFlyer lists no fee for a missing miles request.

If Singapore Airlines KrisFlyer refuses a claim

  • Check that the name and membership number on the booking match your KrisFlyer record; a name change on your record is accepted on written notice to Singapore Airlines (terms B.6).
  • A flight credited to another program cannot be moved, because KrisFlyer does not allow transfers between programs (terms D.14).
  • The pages read for this guide do not describe an appeal route for a refused claim; that is Not confirmed.

Missing Singapore Airlines KrisFlyer miles: FAQ

How long do I have to claim missing KrisFlyer miles?
Six months from the flight or transaction date. KrisFlyer does not accept missing miles requests after that.
How soon can I claim missing KrisFlyer miles?
Allow two weeks for a Singapore Airlines flight and four weeks for a partner airline flight to post, then use the Make a claim form in your account.
Can I claim KrisFlyer miles for a flight before I joined?
Singapore Airlines' claim page says flights up to 30 days before enrolment, while the KrisFlyer terms allow Singapore Airlines flights up to 6 months before. Partner flights before enrolment are subject to the partner's approval, so claim as soon as you join.
How do I claim KrisFlyer miles for a partner airline flight?
Wait four weeks, then log in and submit the Make a claim form, within six months of the flight.
How long does a KrisFlyer missing miles claim take?
Up to eight weeks after KrisFlyer receives it, though online claims with matching details can be credited in the next statement cycle.

Sources

More on Singapore Airlines KrisFlyer