Singapore Airlines KrisFlyer: 248 questions answered
Everything members ask about Singapore Airlines KrisFlyer, answered from Singapore Airlines' own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Singapore Airlines KrisFlyer?
Sign up for free on singaporeair.com using the KrisFlyer registration form (singaporeair.com/en_UK/ppsclub-krisflyer/registration-form/). As a member you earn KrisFlyer miles when you fly, shop, dine, book a hotel, rent a car and more, and can use them for flights, upgrades and experiences.
Does it cost anything to join Singapore Airlines KrisFlyer?
No. KrisFlyer is free to join, and the terms state the enrolment fee is "waived until further notice" (section B.8).
Is there a minimum age to join Singapore Airlines KrisFlyer, and can children have their own account?
Membership is open to anyone aged two or over. Children aged 2 to 16 ("Minors") need parental or guardian consent and get their own account, which can be linked to a parent or guardian's KrisFlyer account; corporations cannot join.
Where do I find my Singapore Airlines KrisFlyer membership number?
If you have forgotten your KrisFlyer number, go to Log-in Help on singaporeair.com and use the KrisFlyer number search: enter your first name, last name, date of birth and registered email address, and the number will be emailed to you. You can also contact KrisFlyer Membership Services; do not re-enrol, because each individual can only have one membership account.
Does Singapore Airlines KrisFlyer issue a physical membership card, and do I need one?
Elite Silver and Elite Gold members have not been sent physical membership kits since 1 March 2021; the digital KrisFlyer card, available to members of all tiers, lives in the SingaporeAir app (tap the mini e-Card beside your miles balance, version 22.1.0 onwards). PPS Club members still receive a physical card on tier upgrade or renewal, and printed KrisFlyer Basic cards are also recognised; present the card when you travel or transact with partners, and call +65 6789 8188 for a complimentary replacement.
Source: Singapore Airlines FAQ: Digital KrisFlyer membership card
Does Singapore Airlines have an app for managing Singapore Airlines KrisFlyer, and what can it do?
Yes, the SingaporeAir app, available from the App Store and Google Play. It searches and books flights operated by Singapore Airlines or partner airlines, lets you select seats and pre-select meals (including Book the Cook), checks you in with a boarding pass you can save to your Apple or Google wallet, tracks your flight and baggage status, shows your KrisFlyer miles balance and membership status, and adds your digital membership card to your wallet.
How do I change the name on my Singapore Airlines KrisFlyer account after marriage or a legal name change?
Write to KrisFlyer Membership Services with the legal documents proving the change; the terms say any change of name, date of birth or gender on your record is accepted on written notification with supporting legal proof (section B.6).
I accidentally created two Singapore Airlines KrisFlyer accounts. Can they be merged?
Multiple memberships are not permitted: each member may hold only one KrisFlyer account and joint accounts are not allowed (section B.7), so contact KrisFlyer Membership Services to have the duplicate dealt with rather than keep both.
How do I close my Singapore Airlines KrisFlyer account, and what happens to my miles?
You can end your membership at any time by giving Singapore Airlines written notice and returning your membership card. Once the notice is received, any outstanding KrisFlyer miles, status credits such as Elite miles, rewards, benefits and privileges are forfeited without compensation and cannot be transferred (section C.5), so redeem first.
Can I join Singapore Airlines KrisFlyer if I live outside the airline's home country?
Yes. The terms limit membership by age (2+) and to individuals rather than companies, not by country of residence, and the earn-on-the-ground network spans co-brand cards and partners in many markets.
How do I update my email, address or phone number with Singapore Airlines KrisFlyer?
Log in to your KrisFlyer account on singaporeair.com and edit your Profile: Singapore Airlines' two-factor authentication FAQ says your KrisFlyer profile holds your mobile number and email address, and editing it needs a one-time password. The KrisFlyer FAQ adds that your name is updated under Profile > Personal Details, and newsletter settings under Profile > Preferences.
What do I do if I am locked out of my Singapore Airlines KrisFlyer account?
Three wrong log-in attempts lock a KrisFlyer account. To unlock it, click Log in then Reset password on singaporeair.com or in the SingaporeAir app, follow the link sent to your registered email and complete the two-factor authentication; otherwise contact KrisFlyer Membership Services (+65 6789 8188, the number Singapore Airlines' digital card FAQ gives) or wait 24 hours before trying again.
If I join Singapore Airlines KrisFlyer after a flight, can I still claim miles for it?
Yes, for Singapore Airlines flights: the terms say claims for flights taken before enrolment are only valid for Singapore Airlines flights flown no longer than six months before you enrolled, and that requests for partner flights are subject to the partner's approval (section E.4). The earning and redeeming FAQ is stricter, allowing flights no earlier than 30 days before enrolment, so claim promptly after joining.
Does Singapore Airlines have a separate program for small businesses, and can I earn in both?
Yes: HighFlyer, for registered businesses of any size, with basic, Silver, Gold and invitation-only Platinum tiers. The company earns 5 HighFlyer points per S$1 of base fare and carrier surcharges (6 for Gold and Platinum, half on Economy Value, nothing on Economy Lite, group or redemption tickets) while the traveller still credits KrisFlyer miles to their own account; points are valid 36 months and offset ticket costs from 1,000 points but cannot buy upgrades or award flights.
Source: Singapore Airlines FAQ: HighFlyer business travel programme
Earning on Singapore Airlines flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are miles calculated on Singapore Airlines flights: by fare paid, by distance, or by a fixed amount?
By distance and booking class. KrisFlyer miles are awarded on the great-circle distance flown between departure and arrival airports, multiplied by a percentage set by the booking class letter (50% to 200% on Singapore Airlines), plus any Elite or promotional bonuses.
How many miles do I earn per dollar (or per mile flown) on Singapore Airlines?
KrisFlyer does not earn per dollar on Singapore Airlines flights. You earn a percentage of the miles flown by booking class: Suites/First (A, F) 200%; Business Z, C, J 150% and D, U 125%; Premium Economy S, T 125% and R, L, P 100%; Economy B, E, Y 100%, M, H, W 75%, and Q, N, V, K, G 50%.
Do basic economy or light fares on Singapore Airlines earn miles?
Yes, at half rate: Economy Lite (V, K) and Economy Value (Q, N) fares earn 50% of flown miles, against 75% for Economy Standard (M, H, W) and 100% for Economy Flexi (Y, B, E). Neither Economy Lite nor Economy Value fares can be upgraded with KrisFlyer miles.
Source: Singapore Airlines: Fare types
What elite bonus do status members earn on Singapore Airlines flights?
KrisFlyer Elite Silver members earn a 25% bonus on actual miles flown with Singapore Airlines and Scoot, except on Economy Class tickets in the Q, N, V, K and G booking classes. Separately, Singapore Airlines' Milestone Rewards page gives members who reach 20,000 Elite miles in a calendar year 25% bonus KrisFlyer miles on a single flight segment, 50% on a single segment at 30,000 and double miles on a single segment at 60,000.
How long after a flight do miles post to my Singapore Airlines KrisFlyer account?
Allow two weeks for Singapore Airlines flights and four weeks for KrisFlyer partner airline flights (section E.1); the earning and redeeming FAQ says miles normally appear two to four weeks after a flight, and six to eight weeks after you use a non-airline partner. If nothing has posted by then, file a missing miles claim.
Do award tickets earn miles or status credit on Singapore Airlines?
No. Award tickets and redemption tickets are listed among the tickets that earn no KrisFlyer miles (section D.5.a), and for tickets paid with KrisFlyer miles, Elite miles and PPS Value are earned only on the cash portion, so a ticket paid entirely with miles earns neither.
Which Singapore Airlines tickets earn no miles at all?
Industry discount, agency discount, award and redemption tickets, infant fares, charter flights and other special discounted fares specified by Singapore Airlines earn nothing. Codeshare flights marketed by Singapore Airlines but operated by a non-KrisFlyer partner airline also earn no miles.
Do taxes, fees and surcharges on a Singapore Airlines ticket earn miles?
Taxes are irrelevant to flight miles, which are distance-based rather than spend-based. Where spend does matter, for PPS Value and mix-miles-and-cash bookings, the calculation explicitly excludes airport taxes.
If I upgrade a ticket on Singapore Airlines, do I earn miles on the original fare or the upgraded cabin?
On the original fare. mySQupgrade, the fixed-price paid upgrade offered up to nine hours before departure, does not change your fare conditions, so KrisFlyer miles, Elite miles and PPS Value accrue on the booking class you originally bought; it is not offered on Economy Lite, Economy Value, Premium Economy Lite or award tickets.
Source: Singapore Airlines: mySQupgrade
Do infant or child tickets on Singapore Airlines earn miles?
Infant fares earn no KrisFlyer miles (section D.5.a). A child aged two or over on a child fare can hold their own KrisFlyer account and earn on it, since membership is open to individuals aged two or above (section B.2).
Do group bookings, tour packages or charter flights on Singapore Airlines earn miles?
Charter flights earn no KrisFlyer miles (section D.5.b). The terms do not single out group or package fares: miles are awarded on purchased tickets by booking class, and the listed exclusions are industry discount, agency discount, award, redemption and infant tickets and other special discounted tickets specified by Singapore Airlines or partner airlines (section D.5.a).
Do employee, industry or heavily discounted fares on Singapore Airlines earn miles?
No. Industry discount and agency discount tickets are specifically excluded from earning KrisFlyer miles, and they are also ineligible for upgrade awards.
How do I add my Singapore Airlines KrisFlyer number to an existing Singapore Airlines booking?
Quote it when you book or, failing that, present your membership card when you travel: the terms require members to quote their membership number at the time of reservation and provide their membership card when they use Singapore Airlines' services, and the digital card must be presented during travel. If the miles still do not post, request a retroactive credit within six months of the flight (section E.2).
Does Singapore Airlines have a calculator to estimate miles for a flight?
Yes. The earn-when-you-fly page links to the KrisFlyer miles calculator on singaporeair.com, which lets you find out how many miles you could earn on an upcoming Singapore Airlines flight.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Singapore Airlines KrisFlyer?
Star Alliance member airlines, Star Alliance Connecting Partners, Scoot and other airline partners, which the other airline partners page lists as Garuda Indonesia, JetBlue, Malaysia Airlines, Olympic Air, Scandinavian Airlines and Virgin Australia (the KrisFlyer terms name Virgin Australia among the flights that count for Elite status). The booking-class accrual chart is the KFOALLevels PDF linked from the earn-when-you-fly page.
How are miles calculated on partner airline flights credited to Singapore Airlines KrisFlyer?
Same principle as SIA flights: great-circle distance flown multiplied by a booking-class percentage, but the percentages vary by partner. The terms direct you to the online accrual table (the KFOALLevels chart) or KrisFlyer Membership Services for each partner's rates.
Which booking classes on partner airlines earn miles in Singapore Airlines KrisFlyer, and which earn nothing?
Each partner has its own accrual chart. Lufthansa and SWISS pay 200% in First (A, F), 150% in Business C, D, J and 125% in Z, P, then 100% for Y, B, 75% for M, U, H, 50% for Q, V, W, S and just 10% for T; United pays 125% for C, D, J and as little as 10% for N; Virgin Australia pays 200% for Business C, D, J; and Lufthansa City flights are excluded altogether. The chart tells you to confirm your booking class when you book to see whether it earns at all.
Source: Singapore Airlines: KrisFlyer mileage accrual levels on partner airlines (PDF)
Do partner airline flights count toward elite status in Singapore Airlines KrisFlyer?
Yes for Star Alliance airlines, and for Virgin Australia only on some flights: Elite miles earned on Singapore Airlines and Star Alliance partner airlines count toward Elite Silver and Elite Gold, while Virgin Australia counts only on Singapore Airlines codeshare flights it operates within Australia, across the Tasman and between Australia and the Pacific Islands (section G.1.a). PPS Value from flights, however, comes only from spend on Singapore Airlines Suites, First and Business Class.
Does it matter whether a partner flight is ticketed by Singapore Airlines or by the partner for Singapore Airlines KrisFlyer earning?
Not for Garuda Indonesia, the partner whose FAQ covers it: on a Singapore Airlines booking you add your KrisFlyer number when booking, in Manage Booking, at check-in or at a kiosk, and on a ticket bought directly from Garuda you enter your KrisFlyer details on Garuda's own touchpoints before departure. The miles then follow the Garuda-operated route and the eligible booking class. Garuda miles do not count toward Elite status, and codeshares operated by Garuda credit only to KrisFlyer or GarudaMiles.
Source: Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF)
Which non-alliance airlines partner with Singapore Airlines KrisFlyer for earning?
Outside Star Alliance, KrisFlyer's other airline partners page lists Garuda Indonesia, JetBlue, Malaysia Airlines, Olympic Air, Scandinavian Airlines and Virgin Australia as airlines you earn miles on. Singapore Airlines' Star Alliance page also names Juneyao Airlines as a Star Alliance Connecting Partner, and the KrisFlyer terms refer to miles earned flying Scoot. Alaska Airlines left the partnership on 1 October 2025; its termination FAQ says flights flown up to 31 December 2025 earned miles, with retroactive claims due before 1 July 2026.
How long do partner airline flights take to post to Singapore Airlines KrisFlyer?
Allow four weeks for partner airline flights to appear (versus two weeks for SIA). Missing miles claims are accepted within six months of the flight and can take up to eight weeks to credit.
Can I credit different flights on the same ticket to different programs, or must the whole ticket go to Singapore Airlines KrisFlyer?
Credit is decided flight by flight: the KrisFlyer terms say a member can be credited with only one frequent flyer programme for each flight or transaction, and if you try to earn with more than one programme for the same flight, the KrisFlyer miles and status credits for that flight are forfeited (section D.12). For a ticket paid with KrisFlyer miles, the terms add that any miles earned can only be credited to KrisFlyer accounts (section D.5.g).
Do Singapore Airlines KrisFlyer elite members earn a bonus on partner airline flights?
The Elite Silver and Elite Gold 25% tier bonus applies to actual miles flown with Singapore Airlines and Scoot; the tier page does not extend it to partner airlines, and the KrisFlyer terms state that tier bonuses do not count as Elite miles.
Where does Singapore Airlines publish the partner earning charts for Singapore Airlines KrisFlyer?
On the earn-when-you-fly page, which links to the partner airline accrual chart PDF (KFOALLevels.pdf) and to separate pages for Star Alliance partners, Star Alliance Connecting Partners, Scoot and other airline partners.
Can I earn miles on trains, buses or ferries through Singapore Airlines KrisFlyer?
No. KrisFlyer has no rail, bus or ferry earning partner; its ground transport partners are car rental firms (Avis, Budget, Europcar, Hertz, SIXT, QEEQ), car sellers in Singapore and Indonesia (Audi, BMW Eurokars, MINI, Toyota and Volkswagen), Grab, Hertz Chauffeur and SIXT Ride, and the Esso and Shell fuel programmes in Singapore.
Missing miles and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing miles from Singapore Airlines KrisFlyer?
Within six months of the transaction date (section E.2). For flights taken before you joined, section E.4 limits claims to Singapore Airlines flights flown within six months before enrolment, with requests for flights on air partners subject to the partner's approval.
How do I file a missing miles claim with Singapore Airlines KrisFlyer?
Log in to your KrisFlyer account and complete the online form under "Make a claim". Wait two to four weeks after an SIA flight (six to eight weeks for non-airline partners) before claiming, and see our missing miles guide.
What information does Singapore Airlines KrisFlyer need for a missing miles claim?
For flights the terms set no document list: you can claim Singapore Airlines and partner airline flights online, and online claims can be processed immediately if the details you submit are correct and match those on record (section E.3). For programme partners the terms ask for a copy of the hotel bill, the car rental agreement or the original purchase receipt (section E.5).
How do I claim missing miles for a partner airline flight in Singapore Airlines KrisFlyer?
The claims page gives a single process: log in to your KrisFlyer account and fill in the online form under "Make a claim". The KrisFlyer terms say to allow four weeks for partner airline miles to appear on their own before claiming, and claims are accepted only for flights flown within the last six months.
How long does Singapore Airlines KrisFlyer take to process a retroactive claim?
Up to eight weeks after KrisFlyer receives the claim (section E.5).
Can I claim miles for flights taken before I joined Singapore Airlines KrisFlyer?
Only Singapore Airlines flights, and only recent ones. Section E.4 of the terms says claims for flights taken before you enrolled are only valid for Singapore Airlines flights flown no longer than six months before enrolment, and adds that requests for flights on air partners are subject to the partner's approval. The claim missing miles page is stricter, allowing flights completed up to 30 days before joining.
My flight was credited to the wrong program. Can Singapore Airlines KrisFlyer move the miles?
No. The KrisFlyer terms do not allow miles to be transferred from another frequent flyer programme into KrisFlyer, or from KrisFlyer to another programme (section D.14), and each flight can be credited to only one programme: if you try to earn on the same flight with two programmes, the KrisFlyer miles and status credits for that flight are forfeited (section D.12).
Will Singapore Airlines KrisFlyer credit a flight if the name on the ticket does not exactly match my account?
Singapore Airlines' advice is to avoid the mismatch: the claims page says to always book under your name as it appears in your passport and KrisFlyer membership records, quote your KrisFlyer membership number and present your membership card at check-in. If miles still fail to post, claim them through the online "Make a claim" form for flights flown within the last six months.
What can I do if Singapore Airlines KrisFlyer rejects a missing miles claim?
Take it up through the PPS Club / KrisFlyer form in Singapore Airlines' Help Centre, which covers missing-miles claims as well as account access and profile issues. Check the claim against the KrisFlyer terms before you write: missing-miles requests are accepted only within six months of the flight or transaction, and any other discrepancy in your account should be reported within three months of the transaction.
Source: Singapore Airlines: Help centre
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Singapore Airlines KrisFlyer credit cards, and in which countries?
There is no US KrisFlyer card. Co-brand cards are issued by American Express and UOB in Singapore, SBI Card in India, China Minsheng Bank in China, JCB and Sumitomo Mitsui in Japan, BCA in Indonesia, Maybank (Amex) in Malaysia, UOB in Thailand, EastWest Bank in the Philippines and Shinhan Card in South Korea; the HSBC Star Alliance card in Australia is closed to new applications.
How many miles per dollar do Singapore Airlines KrisFlyer credit cards earn?
Rates are set per country. In Singapore the KrisFlyer UOB Credit Card earns 3 miles per S$1 on Singapore Airlines, Scoot, KrisShop, Kris+ and Pelago and 1.2 miles per S$1 elsewhere; the American Express KrisFlyer Credit Card earns 2 miles per S$1 on SIA spend and 1.1 miles per S$1 on everything else (1.2 on the Ascend version). In India the KrisFlyer SBI Card APEX earns 10 miles per INR 200 on SIA and 6 miles per INR 200 elsewhere.
What sign-up bonus do Singapore Airlines KrisFlyer credit cards typically offer?
They vary by card and market: the KrisFlyer UOB Credit Card gives 5,000 miles on the first eligible spend of at least S$5, the KrisFlyer SBI Card APEX in India 10,000 welcome miles on first card spend within 60 days, and the Shinhan KrisFlyer card in Korea 15,000 miles. The American Express Singapore offers of up to 17,000 miles on the KrisFlyer Credit Card and up to 40,000 on the KrisFlyer Ascend were listed as ending 30 June 2025, so check the issuer for its current offer.
Can credit card spending earn elite status or tier credit in Singapore Airlines KrisFlyer?
Not card spend itself. Co-brand credit and debit cards earn KrisFlyer miles, but the only non-flight status credits are Non-Flight Elite Miles from spend on Pelago, Kris+ and KrisShop (from 1 September 2025), counted up to 5,000 toward Elite Silver and 10,000 toward Elite Gold per rolling 12 months, plus up to 2,500 Non-Flight PPS Value toward PPS Club.
Which bank points transfer to Singapore Airlines KrisFlyer, and at what ratio?
In the US, Chase Ultimate Rewards converts 1,000 points to 1,000 KrisFlyer miles, and Brex converts 1 point to 1 mile for Brex Exclusive or 1.5 points to 1 mile otherwise. American Express Membership Rewards (through its Frequent Traveller option), Capital One miles and Citibank reward points also convert to KrisFlyer, but Singapore Airlines' partner page gives no ratio for them and tells American Express members to check conversion rates with their local American Express office. Hotel programmes convert too, according to Singapore Airlines' hotel partners page: Hilton Honors at 4,000 points to 500 miles, IHG One Rewards 10,000 to 2,000, World of Hyatt 5,000 to 2,000, ALL Accor 2,000 to 1,000, Wyndham Rewards 6,000 to 1,200, and Marriott Bonvoy points to KrisFlyer miles and back. See the full list at transfer partners.
How long do bank point transfers to Singapore Airlines KrisFlyer take?
Singapore Airlines quotes up to 15 business days for miles to post after a conversion request from almost every bank partner. Capital One and Brex transfers are only released monthly after the card payment due date, Cathay United Bank takes 12 to 21 working days and IG up to 30 working days.
Can I transfer miles back out of Singapore Airlines KrisFlyer to a bank program?
Not to a bank. The partners Singapore Airlines lists for converting KrisFlyer miles out are hotel, airline and retail programmes, for example Marriott Bonvoy at 4 miles to 3 points (minimum 3,000 miles, maximum 250,000 miles per calendar year), Virgin Australia's Velocity at 1.55 miles per point (minimum 5,000 miles, and conversions cannot be reversed), Shangri-La Circle, Accor ALL, CapitaStar, Esso Smiles, Link Rewards and yuu Rewards.
Does Singapore Airlines KrisFlyer run transfer bonuses from bank programs?
Not on its own promotions page: as of September 2026, Singapore Airlines' KrisFlyer promotions list shows no bank or credit card offers. It is made up of hotel, car rental and other partner earning bonuses, and the only conversion offer shown is Marriott Bonvoy, giving 3 Bonvoy points for every 4 KrisFlyer miles converted from 1 April 2026.
Must the bank account and Singapore Airlines KrisFlyer account be in the same name for a transfer?
Yes. The partner page states that the registered name with the participating bank must match the registered name on your KrisFlyer account for a conversion to go through.
Do Singapore Airlines KrisFlyer credit cards have annual fees, and what perks offset them?
Yes, and the offsets vary by card: the Amex KrisFlyer Credit Card waives the fee in year one, the Amex KrisFlyer Ascend gives Elite Gold after S$15,000 of Singapore Airlines and Scoot flight spend in the first 12 months plus a complimentary Hilton night, and the KrisFlyer UOB card fast-tracks Elite Silver at S$5,000 of Singapore Airlines, Scoot and KrisShop spend. Several cards add lounge visits, such as 16 a year on India's KrisFlyer SBI Card APEX. The CMBC World card in China charges CNY 3,600 (waived for PPS Club members applying) and the Shinhan card in Korea KRW 247,000.
Do any Singapore Airlines KrisFlyer credit cards include a companion fare or free flight certificate?
No KrisFlyer co-brand card comes with a companion fare. The closest equivalents are upgrade and miles vouchers: the Amex Singapore Airlines Solitaire PPS card gives a complimentary Business-to-Suites/First upgrade at S$50,000 of spend and a 50,000-mile voucher at S$75,000.
Is there a business credit card for Singapore Airlines KrisFlyer?
No KrisFlyer co-brand business card is listed on Singapore Airlines' financial services partners page. US businesses can instead convert points from Brex's corporate card to KrisFlyer at 1:1 (Brex Exclusive) or 1.5:1, and Singapore Airlines' HighFlyer FAQ describes a separate business travel programme, HighFlyer, for registered businesses of all sizes.
Can I get a Singapore Airlines KrisFlyer credit card if I live outside the United States?
Yes, if you live in one of the markets where they are issued: the co-brand cards page lists cards for Singapore, India, China, Japan, Indonesia, Malaysia, Thailand, the Philippines and South Korea, and each card is only for members in its own market. Australia's HSBC Star Alliance card no longer accepts applications, and no card is listed for the United States. US residents can convert bank points instead: Singapore Airlines' financial services partners page lists Chase Ultimate Rewards at 1,000 points to 1,000 miles, and Capital One miles and Brex points also convert.
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying miles.
Does Singapore Airlines KrisFlyer have an online shopping portal, and how does it work?
Not a traditional shopping portal: instead KrisShop (up to 4 miles per S$1), the Kris+ lifestyle app (up to 6 KrisPay miles per S$1 with partners across Singapore) and Pelago experiences (3 miles per S$1) are the retail earning channels.
Does Singapore Airlines KrisFlyer have a dining rewards program?
Yes, through the Kris+ app: Singapore Airlines' KrisFlyer overview says you earn up to 6 KrisPay miles for every S$1 spent with Kris+ partners across Singapore, redeemable on dining, retail, attractions and wellness, and you can transfer KrisPay miles to KrisFlyer miles at 1:1 within 21 days of the earn transaction. The programme-changes page adds that Kris+ shopping and dining in Singapore and Australia also earns Elite miles.
Which hotel chains earn miles in Singapore Airlines KrisFlyer, and can hotel points be converted?
In September 2026 the KrisFlyer overview named Dusit Hotels & Resorts, Chatrium Hotels & Residences and Maitria Hotels with bonus KrisFlyer miles on stays (up to 1,000 miles per stay at Dusit until 30 November 2026, and 3X at Chatrium and Maitria until 31 October 2026), but by 1 November 2026 it no longer listed them. On conversions, Singapore Airlines' other-ways-to-redeem page covers the other direction: KrisFlyer miles can be converted into Marriott Bonvoy (4 miles to 3 points), Accor ALL and Shangri-La Circle points.
Which car rental companies earn miles in Singapore Airlines KrisFlyer?
Avis, Budget, Europcar, Hertz and SIXT each pay 500 KrisFlyer miles per qualifying rental (Hertz pays 250 within Asia and Avis adds 1,000 bonus miles on a first rental), and QEEQ.com pays 2 miles per US$1. Quote your KrisFlyer membership number at booking to earn, since the discount codes only unlock special rates, and allow up to 30 business days for posting.
Can I earn miles by taking surveys with Singapore Airlines KrisFlyer?
No. KrisFlyer lists no survey or opinion-panel partner; the partners on its Others page are travel and tour firms, cruise operators, education providers, energy and telecom firms such as PacificLight Energy and Kolet, and points-conversion schemes such as Razer Silver.
Can I buy miles from Singapore Airlines KrisFlyer, at what price, and is there a yearly cap?
Only as a top-up: if you already hold at least 50% of the miles for an award, you can buy up to 50% of the shortfall at USD 0.04 per mile (or local equivalent). Purchased miles must be redeemed immediately and the payment is non-refundable (section I.19).
Does Singapore Airlines KrisFlyer run bonus promotions on buying miles?
No. Buying miles is only a top-up: you must already hold at least half the miles needed for the award you are booking, the purchase price is non-refundable, and the KrisFlyer promotions page lists no bonus on bought miles (its offers are hotel, car rental and partner earning bonuses).
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I gift miles to another Singapore Airlines KrisFlyer member?
No. KrisFlyer does not allow miles to be moved between accounts, and the FAQ says as much ("our earning and redemption processes are designed to maximize the benefits for individual travelers"). Instead, add the person as one of your five redemption nominees and book the award for them from your own account.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Are there phone, internet, energy or subscription partners that earn miles in Singapore Airlines KrisFlyer?
A few, mostly in Singapore and Australia: PacificLight Energy pays up to 1.2 miles per kWh for the first five months of a home electricity plan, Singtel's Tourist eSIM earns miles, Kolet eSIM plans earn 2 miles per US$1, and in Australia Econnex pays 3,000 miles on electricity, gas, internet or solar products and 1,500 on mobile products bought through its KrisFlyer platform.
Can I earn miles on fuel or groceries with Singapore Airlines KrisFlyer?
Fuel, yes. In Singapore, Esso Smiles and Shell GO+ points convert at 150 points to 100 KrisFlyer miles (Esso's auto-conversion is 100 to 100), and in India IndianOil XTRAREWARDS converts at 8 points to 1 mile. The Others and ground transport partner pages list no supermarket or grocery partner.
Can I earn miles on Airbnb, vacation rentals or cruises with Singapore Airlines KrisFlyer?
The Others page lists no Airbnb or vacation-rental partner. Cruises do earn: KrisFlyer Cruise pays 2 miles per US$1 on the cruise fare, PONANT Explorations pays first-time guests 1 mile per A$1 (returning guests 1 per A$2, Australian and New Zealand residents only), and Lifestyle Charters pays 1 mile per A$1 on Sydney Harbour cruises, up to 50,000 miles per booking. Singapore Airlines' other ways to redeem page adds that KrisFlyer Cruise fares can also be paid with miles, at 200 miles per US$1.
Does in-flight Wi-Fi, duty free or onboard purchases earn miles on Singapore Airlines?
There is nothing to earn on Wi-Fi: Singapore Airlines' KrisFlyer page says members get unlimited complimentary Wi-Fi on all Singapore Airlines aircraft once their KrisFlyer number is on the booking. Online KrisShop purchases earn up to 4 miles per S$1 when your KrisShopper account is linked, and the Elite qualification page adds that KrisShop purchases made in-flight on Singapore Airlines and Scoot earn 1 Elite mile per S$1 if you quote your KrisFlyer number. Miles cannot be used to pay for inflight purchases.
Where does Singapore Airlines KrisFlyer list its current earning promotions?
On the KrisFlyer promotions hub (singaporeair.com/plan-travel/promotions/kf-promotions/), which the KrisFlyer overview page links to. On 1 November 2026 the overview listed 2X KrisFlyer miles at Shinsegae Duty Free (Korea) from 1 October to 30 November 2026 (bonus capped at 1,000 miles a month and 2,000 in total) alongside its standing partners Kris+, KrisShop and Pelago; its October offers on KrisFlyer Cruise bookings and ELEMENTS points conversions ended on 31 October 2026. The September hotel bonuses with Dusit and with Chatrium and Maitria are no longer listed, and an Expedia offer of 2 miles per S$6 on Singapore Airlines or Scoot flights booked via Expedia ended on 30 September 2026.
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Singapore Airlines KrisFlyer?
KrisFlyer (base), KrisFlyer Elite Silver, KrisFlyer Elite Gold, then the premium-cabin track: PPS Club and Solitaire PPS Club.
How do I qualify for elite status in Singapore Airlines KrisFlyer: by spending, segments, distance or points?
Two metrics. Elite Silver and Gold are earned with Elite miles, a distance-times-booking-class figure earned on Singapore Airlines and Star Alliance partner flights, and on Virgin Australia only for Singapore Airlines codeshares it operates within Australia, across the Tasman and between Australia and the Pacific Islands; the Milestone Rewards page adds that Scoot flights earn Elite miles too. PPS Club is earned with PPS Value, calculated from Singapore dollars spent (excluding airport taxes) on Singapore Airlines Suites, First and Business Class tickets.
What are the qualification thresholds for each Singapore Airlines KrisFlyer tier?
Elite Silver: 25,000 Elite miles earned within 12 consecutive months. Elite Gold: 50,000 Elite miles earned within 12 consecutive months. The PPS Club page adds that PPS Club takes 25,000 PPS Value earned within 12 consecutive months, and Solitaire PPS Club 50,000 PPS Value earned as a PPS Club member.
When does the Singapore Airlines KrisFlyer qualification year start and end, and how long does status last?
It is individual rather than calendar-based: Elite miles are counted over a rolling 12 consecutive months for the upgrade, then reset to zero at the end of your personal Elite membership year, which runs 12 months from the date of upgrade or renewal.
Do partner airline flights count toward Singapore Airlines KrisFlyer status?
Yes for Star Alliance airlines, whose Elite miles count toward Elite Silver and Gold, and for Virgin Australia only on Singapore Airlines codeshare flights it operates within Australia, across the Tasman and between Australia and the Pacific Islands; the Milestone Rewards page adds that Scoot flights earn Elite miles as well. Partner flights never count toward PPS Club, which requires spend on Singapore Airlines Suites, First and Business Class flights.
Does Singapore Airlines KrisFlyer offer a status match or status challenge?
Yes, through Marriott Bonvoy: under the Preferred Partnership Programme, Marriott Bonvoy Platinum, Titanium and Ambassador members get complimentary KrisFlyer Elite Silver (registration required, once per person), and an Accelerator Challenge lets them earn Elite Gold by completing four qualifying Singapore Airlines flights within six months of registering. Status fast-tracks also come with co-brand cards; the co-brand cards page shows Elite Gold after S$15,000 of Singapore Airlines and Scoot flight spend in the first 12 months on the Amex KrisFlyer Ascend.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Does Singapore Airlines KrisFlyer offer lifetime or million-miler status?
Not for KrisFlyer Elite tiers: Singapore Airlines' Elite qualification page describes no lifetime status, and Elite Silver and Gold are requalified each membership period. The PPS Club FAQ's one permanent status is Solitaire PPS Club Life, whose members enjoy their status without having to renew and do not need Reserve Value. A PPS Club membership is not renewed if Reserve Value plus the PPS Value earned by the end of the membership year is below 25,000, and the PPS Club page sets Solitaire PPS Club at 50,000 PPS Value earned as a PPS Club member.
Source: Singapore Airlines FAQ: PPS Club
If I fall short of requalifying, does Singapore Airlines KrisFlyer drop me one tier or all the way?
PPS Club members drop one step: if your Reserve Value plus the PPS Value you earned is below 25,000 at the end of the membership year, you become KrisFlyer Elite Gold regardless of your Elite miles (first-year PPS Club members become Elite Gold or Elite Silver). For Elite Silver and Gold, Singapore Airlines' Elite qualification page says you requalify for another year by earning at least 25,000 or 50,000 Elite miles again during your membership period; it documents no soft landing.
Source: Singapore Airlines FAQ: PPS Club
What baggage benefits do Singapore Airlines KrisFlyer elite members get?
Elite Silver and Elite Gold get an additional free baggage allowance, and Elite Gold adds priority baggage handling. The PPS Club page adds that PPS Club members get double the checked baggage allowance on Singapore Airlines, plus extra baggage on other partners.
Which Singapore Airlines KrisFlyer tiers get lounge access, and where?
Elite Gold gets access to Star Alliance and KrisFlyer Gold lounges worldwide, while Elite Silver's benefit list includes no lounge access. The PPS Club page adds that PPS Club members get lounge access worldwide, including the Business Class area of the SilverKris Lounge, and Solitaire PPS Club members the First Class area.
Do Singapore Airlines KrisFlyer elite members get complimentary upgrades, and how are they prioritised?
No complimentary upgrades appear among the Elite privileges, which cover extra baggage and seat selection. Upgrades come through KrisFlyer Milestone Rewards instead: 75,000 Elite miles in a calendar year earns a short-haul Advance Upgrade and 100,000 an Economy to Premium Economy Advance Upgrade, each subject to availability when you apply it. Elite miles from Star Alliance and selected partner airlines do not count toward these milestones.
Do Singapore Airlines KrisFlyer elite members get free seat selection or extra-legroom seats?
Elite Silver gets complimentary Standard Seat selection in Economy on Singapore Airlines (and free seat selection plus BoardMeFirst on Scoot); Elite Gold adds complimentary Forward Zone Seat selection in Economy.
Which fees does Singapore Airlines KrisFlyer waive for elite members?
Elite Silver and Elite Gold get complimentary Standard and Forward Zone Seat selection in Economy respectively, and Elite Gold has the fee waived on the first flight date or time change for each Scoot booking. The KrisFlyer service fees page adds that changing a redemption nominee costs Elite Silver 1,500 miles or USD 15 instead of 3,000 miles or USD 30 and is free for Elite Gold, and that elites can extend expiring miles by 12 months rather than six, for 1,200 miles or USD 12.
What do Singapore Airlines KrisFlyer tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Elite Gold is Star Alliance Gold and Elite Silver is Star Alliance Silver: Singapore Airlines says Elite Gold grants Star Alliance Gold status on Star Alliance and Connecting Partner flights, and Elite Silver brings priority benefits on Star Alliance partners, including priority reservation and airport standby lists.
Can elite benefits in Singapore Airlines KrisFlyer be shared with family or a companion?
Partly. Solitaire PPS Club members can share privileges through a Solitaire PPS Club Supplementary card, even when flying separately. Lower down, the lounge access policy lets Elite Gold and PPS Club members bring one guest departing on the same flight, and the KrisFlyer tiers page extends Elite Silver's Scoot seat selection and BoardMeFirst to travelling groups. Miles and status stay with the member: the KrisFlyer terms prohibit pooling miles or status credits.
Source: Singapore Airlines: PPS Club
Do surplus qualifying points roll over to the next year in Singapore Airlines KrisFlyer?
No. Elite miles reset to zero at the end of your Elite membership year (12 months from upgrade or renewal), so surplus miles do not carry forward.
Can I gift or nominate someone for status in Singapore Airlines KrisFlyer?
Not in KrisFlyer: the terms say membership is strictly personal and cannot be transferred. The one exception sits at the top of the programme, where Solitaire PPS Club members can name a supplementary cardholder who enjoys many, but not all, Solitaire privileges.
Source: Singapore Airlines: PPS Club and Solitaire PPS Club qualification
Can I buy status or top-up missing qualifying points in Singapore Airlines KrisFlyer?
Not directly, but non-flight spend can contribute a capped amount: up to 5,000 non-flight Elite miles count toward Elite Silver, 10,000 toward Elite Gold, and up to 2,500 non-flight PPS Value (from Kris+, KrisShop and Pelago at 1 per SGD 3) toward PPS Club in a rolling 12-month period.
Will Singapore Airlines KrisFlyer elite benefits be recognised on partner airlines?
Yes, through Star Alliance status. Elite Silver carries Star Alliance Silver, which gives priority benefits on Star Alliance partner airlines, including a place among the first on priority reservation and airport standby lists; its priority check-in and boarding apply on Singapore Airlines. Elite Gold carries Star Alliance Gold on Star Alliance and Connecting Partner airlines, with priority service at Gold counters, earlier boarding, priority baggage handling, extra baggage and more than 1,000 lounges with a guest departing on the same flight, plus Virgin Australia, Garuda Indonesia and SAS lounges. On Scoot, Elite Silver lists BoardMeFirst and an assigned Preferred or Standard seat.
Does Singapore Airlines KrisFlyer offer selectable benefits or milestone rewards for elites?
Yes: KrisFlyer Milestone Rewards, listed from the base tier, offer rewards such as discounts and free upgrades as you accumulate Elite miles. The PPS Club page adds PPS Rewards, such as redemption discounts and advance upgrades, as PPS Club members accumulate PPS Value.
Redeeming on Singapore Airlines
How awards are priced, the cheapest redemptions and the booking rules.
Does Singapore Airlines KrisFlyer use a fixed award chart or dynamic pricing for Singapore Airlines flights?
A published chart with a dynamic overlay. Saver and Advantage awards are fixed by zone on the one-way award chart, while "Access" redemptions confirm any seat at a variable, demand-based mileage shown at booking. See the award chart.
What is the cheapest award ticket in Singapore Airlines KrisFlyer?
A Scoot Economy Class award, which starts from as little as 1,500 KrisFlyer miles. When booking on flyscoot.com you can also use miles to pay for Scoot airfares, taxes and selected ancillaries from as little as 1,000 miles. The lowest Singapore Airlines Saver awards are on the one-way award chart linked from the redeem page.
Can I book one-way awards in Singapore Airlines KrisFlyer, and are they half the round-trip price?
Yes. KrisFlyer publishes a one-way award chart and a round trip is simply twice the one-way miles.
How do I search for award seats on Singapore Airlines?
On singaporeair.com, select your journey via Book Trip, choose Redeem flights and click Search. On Singapore Airlines-operated flights, Saver and Advantage awards cost fixed miles from the award chart and offer a waitlist option, while Access redemptions, available from 1 November 2025, are priced by seat availability at the time of booking and confirmed immediately without waitlisting.
What is the difference between saver and standard (or flexible) awards in Singapore Airlines KrisFlyer?
Saver awards need fewer miles but have limited seats, so they reward booking early and being flexible. Advantage awards cost more miles, open up more seats on every flight and include two complimentary stopovers per round trip; Access awards confirm remaining seats at a demand-based price.
Does Singapore Airlines KrisFlyer allow stopovers or open jaws on award tickets?
Yes. The KrisFlyer terms set the complimentary stopovers per ticket: Saver awards allow one per round trip and none one-way, while Advantage awards and Access redemptions allow two per round trip and one one-way. Singapore Airlines' redeem page defines a stopover as a stop of 24 hours or more between two flights and says complimentary stopovers of up to 30 days can be added on singaporeair.com for eligible award types. The terms' open-jaw rule, one origin or destination open jaw per round trip, is set out for Star Alliance awards.
Source: Singapore Airlines: KrisFlyer terms and conditions (section I, clause 18.5)
Can I book a mixed-cabin award in Singapore Airlines KrisFlyer, and how is it priced?
Yes, and the pricing depends on the airline. For Star Alliance awards, section J.2 of the terms says that if your itinerary includes bookings in different classes of service, the award level of the highest class applies to the whole award ticket. For Singapore Airlines awards, if your class is available on only some sectors, SIA may substitute a lower class on the others, and the miles for the whole itinerary may be based on the actual classes flown or the highest class flown (section I.18).
Can I pay part in miles and part in cash with Singapore Airlines KrisFlyer?
Yes. On singaporeair.com or the app you can offset part of any SIA fare, including selected taxes, surcharges and ancillaries, with miles at 100 KrisFlyer miles to SGD 1, minimum 1,000 miles. You still earn miles, Elite miles and PPS Value in proportion to the cash portion.
How do I add an infant or child to an award ticket in Singapore Airlines KrisFlyer?
An infant (between seven days and two years old on the date of the flight) cannot be added with miles: the infant's ticket must be bought with cash, and Singapore Airlines asks you to contact KrisFlyer Membership Services for help. A child who is at least two and under 12 on the date of the flight is booked with miles and needs the same number of KrisFlyer miles as an adult for Saver, Advantage and Access bookings.
Does Singapore Airlines KrisFlyer offer a round-the-world or multi-city award?
No. Singapore Airlines stopped ticketing the Star Alliance Round The World Award from 1 May 2024 (it cost 200,000 miles in Economy, 280,000 in Business and 405,000 in First), although awards issued before that date stay valid. For a multi-stop trip, the KrisFlyer earning and redeeming FAQ says an award with a complimentary stopover is charged the lower of the sector-by-sector total or the whole-itinerary rate, as long as one award type is used throughout.
Source: Singapore Airlines: Star Alliance Round The World Award
Do awards in Singapore Airlines KrisFlyer book into basic economy or a regular fare?
Neither: the KrisFlyer terms treat awards as their own ticket types, defining award tickets as tickets marketed as Saver and Advantage awards and redemption tickets as Access redemption tickets. Singapore Airlines' seat selection FAQ adds that KrisFlyer members get free seat selection with both Economy Saver and Advantage awards, but free Forward Zone seats only with an Economy Advantage award.
What is the minimum number of miles needed to book an award in Singapore Airlines KrisFlyer?
1,000 KrisFlyer miles is the floor for mixing miles and cash: Singapore Airlines' programme-changes page says offsetting the cost of Singapore Airlines and Scoot flight tickets with miles needs a minimum of 1,000 miles, at 100 miles per S$1. For a full award, the redeem page says Scoot Economy Class redemptions start from as little as 1,500 KrisFlyer miles.
What are the best-value redemptions in Singapore Airlines KrisFlyer?
On the chart since 1 November 2025 the low points are Saver awards on Singapore Airlines itself: 8,000 miles one way in Economy or 22,000 in Business to Malaysia, Indonesia and Brunei, 42,500 in Business to Perth or Darwin, 54,500 in Business to Japan or Korea, 72,000 in Business to the rest of Australia and New Zealand, 108,500 in Business to Europe and 112,500 to 117,000 in Business to the USA, with Suites/First to Europe at 148,000. The Star Alliance round-trip chart starts at 17,000 miles. See the award charts.
Source: Singapore Airlines: One-way Saver and Advantage award chart (PDF)
Does flying on an award ticket in Singapore Airlines KrisFlyer earn status or miles?
Not on an Access redemption ticket: Singapore Airlines' Access redemption FAQ says redemption tickets are not eligible for KrisFlyer miles, Elite miles and PPS Value accrual. A mix miles and cash ticket does earn KrisFlyer miles, Elite miles and PPS Value in proportion to the amount paid by credit or debit card (excluding taxes); pay the full amount with miles and you earn none.
Can I select seats on an award ticket in Singapore Airlines KrisFlyer, and is there a charge?
Singapore Airlines' KrisFlyer privileges page does not mention award tickets specifically; it sets out seat benefits by tier. Elite Silver members flying Economy on Singapore Airlines can select a Standard Seat for free regardless of the fare type purchased, Elite Gold members can select a Forward Zone or Standard Seat for free, and other KrisFlyer members whose fare type has paid seat selection can buy it in advance at a discount.
What baggage allowance do I get on an award ticket in Singapore Airlines KrisFlyer?
Singapore Airlines' checked baggage page sets no separate rule for award tickets; it sets allowances by cabin and fare type: 25 kg on Economy Lite and Value, 30 kg on Economy Standard and Flexi, 35 kg Premium Economy, 40 kg Business and 50 kg Suites/First, or two pieces of 23 kg (Economy and Premium Economy) or 32 kg (Business and Suites/First) to and from the USA and Canada. On flights operated by Singapore Airlines, Elite Silver adds 10 kg or one piece and Elite Gold adds 20 kg or one piece.
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with miles from Singapore Airlines KrisFlyer?
All Star Alliance airlines: Singapore Airlines' Star Alliance awards page lets you use KrisFlyer miles for award tickets with Star Alliance airlines, which its partners page lists as including Lufthansa, United, ANA, Turkish Airlines, Air Canada, EVA Air, Thai and SWISS. Some restrictions apply: ANA domestic flights are Economy only, and SWISS First and Lufthansa City are not redeemable. Beyond the alliance, Singapore Airlines' partner airlines award page has award charts for Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Airlines, and the redeem-miles page adds Scoot Economy awards from 1,500 miles. Alaska Airlines awards ended on 30 September 2025, according to Singapore Airlines' Alaska partnership FAQ.
Source: Singapore Airlines: Award tickets on Star Alliance airlines
Which partner awards can be booked online with Singapore Airlines KrisFlyer, and which need a phone call?
Star Alliance awards are booked on singaporeair.com, where the KrisFlyer terms say they have been rolling out progressively since 7 December 2017; if your preferred Star Alliance airline does not appear in the search results, contact Singapore Airlines or use the Reservation request form, and the service fee for that offline redemption is waived (section J.1). Awards on Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Airlines are made through KrisFlyer Membership Services by phone or with the reservation form, and will come to singaporeair.com progressively.
Source: Singapore Airlines: Award tickets on partner airlines
How are partner awards priced in Singapore Airlines KrisFlyer?
Star Alliance awards use a zone-based round-trip chart, effective 1 November 2025, with one-way awards at half the miles shown. Round trips start from 18,000 KrisFlyer miles and from US$40 in taxes, surcharges and fees, which are payable on top of the miles. A one-way award with a stopover is priced sector by sector, a surcharge applies when the ticketed mileage exceeds the maximum permitted mileage, and the KrisFlyer terms state that backtracking is not permitted. Non-alliance partners have their own charts: Singapore Airlines' partner airlines award page has separate charts for Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Airlines.
Source: Singapore Airlines: Star Alliance round-trip award chart (PDF)
Does Singapore Airlines KrisFlyer charge a fee for partner awards?
Not for booking online, and the USD 25 (or 2,500-mile) offline service fee is waived for transactions that cannot be performed online. The KrisFlyer terms add that when a Star Alliance airline does not appear in your online search and you book through Singapore Airlines or the reservation request form instead, the offline service fee is waived. As the Star Alliance award chart notes, taxes, surcharges and fees are still payable on top of the miles.
Which partner airlines add fuel surcharges to Singapore Airlines KrisFlyer awards?
Singapore Airlines passes on whatever the partner airline imposes: the Star Alliance award rules in the KrisFlyer terms make award tickets subject to any fuel or other surcharges imposed by Singapore Airlines or the other partner airlines, plus departure taxes and airport or government fees, all collected in US dollars or the local currency equivalent at ticketing. Singapore Airlines' fuel and insurance surcharges FAQ adds that it folded these surcharges into the base fare on its own flights progressively from 28 March 2017, while flights on other airlines may still carry them depending on each airline's policy.
Can I combine Singapore Airlines and partner flights on one award in Singapore Airlines KrisFlyer?
On Star Alliance, yes: Singapore Airlines' Star Alliance award chart covers flights operated by Star Alliance member carriers, on their own or in combination with flights operated by Singapore Airlines. Garuda Indonesia is different: its partnership FAQ states that SIA and Garuda Indonesia award flights must be ticketed separately.
Source: Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF)
Do partner airlines release the same award seats to Singapore Airlines KrisFlyer as to their own members?
That is up to each partner: the KrisFlyer terms make Star Alliance award tickets and upgrade awards subject to capacity controls by the partner airline, which decides at its sole discretion how many seats to make available for them. You cannot waitlist those seats either, because the terms allow waitlisting only on Singapore Airlines-operated segments and require every Star Alliance award reservation to be confirmed before ticketing.
Which non-alliance airlines can be booked with Singapore Airlines KrisFlyer miles?
Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Airlines, each with its own award chart (Malaysia Airlines rates effective 2 December 2025, the others 1 November 2025), booked through KrisFlyer Membership Services. The KrisFlyer terms add Economy Class awards on selected Scoot flights booked on FlyScoot.com or the Scoot app (section F.1). Alaska Airlines is no longer a partner: Singapore Airlines' Alaska partnership FAQ says KrisFlyer redemptions on Alaska ended on 30 September 2025.
Source: Singapore Airlines: Award tickets on partner airlines
Are stopovers allowed on partner awards in Singapore Airlines KrisFlyer?
Yes on Star Alliance, but a one-way Star Alliance award that includes a stopover is priced by adding up each flight sector rather than the through zone rate, and itineraries that backtrack are not allowed at chart prices.
Source: Singapore Airlines: Star Alliance round-trip award chart (PDF)
Can I use miles to upgrade a partner airline flight through Singapore Airlines KrisFlyer?
Yes, on the Star Alliance carriers in the upgrade chart, in eligible booking classes (usually Y and B for Economy to Business; C, D or J for Business to First on Air China, Air India, ANA, EgyptAir, Lufthansa, SWISS, Thai and United). You need a confirmed booking in an eligible class under the operating airline's flight number, since codeshare bookings do not qualify. Economy to Business upgrades apply only on flights without Premium Economy, and ANA takes requests only within 56 days of departure and not on domestic flights.
Source: Singapore Airlines: Star Alliance upgrade booking classes (PDF)
Can partner awards booked through Singapore Airlines KrisFlyer be changed or cancelled online?
Singapore Airlines' KrisFlyer FAQ covers award changes in general: you can change the date, time and even the route online, cancel an unused award by managing the booking on singaporeair.com, and contact KrisFlyer Membership Services for anything else. For partner flights, a date, route, flight or carrier change on a Saver award costs USD 50, partly used partner tickets cannot be changed at all, and waitlists are not offered for Star Alliance bookings or upgrades.
Taxes, fees and surcharges on awards
What is added on top of the miles, and which fees can be avoided.
Does Singapore Airlines KrisFlyer add fuel surcharges to award tickets on Singapore Airlines?
Not as a separate surcharge on its own flights: Singapore Airlines' fuel and insurance surcharges FAQ says these surcharges were folded into base fares on Singapore Airlines flights progressively from 28 March 2017. The award chart lists taxes, charges and fees instead, starting from US$24 one way and paid separately from the miles. Surcharges can still apply on flights operated by other airlines, including Singapore Airlines codeshares.
Source: Singapore Airlines FAQ: Fuel and insurance surcharges
Does Singapore Airlines KrisFlyer charge a booking fee for award tickets?
Not online. Redemption bookings, changes and upgrades handled offline by a Singapore Airlines office or reservations hotline carry a service fee of USD 25 or 2,500 KrisFlyer miles, waived for all PPS Club members and supplementary cardholders and for any transaction that cannot be performed online.
Does Singapore Airlines KrisFlyer charge extra to book an award by phone?
Yes: a service fee of USD 25 or 2,500 KrisFlyer miles applies to redemption bookings, redemption changes (including redepositing miles), redemption upgrades and KrisFlyer membership services handled by a Singapore Airlines office or reservations hotline. PPS Club members and supplementary cardholders pay nothing, and the fee is also waived for transactions that cannot be performed online.
Does Singapore Airlines KrisFlyer charge a close-in or last-minute booking fee for awards?
No. The service fee schedule has no close-in booking charge. The timing rules sit elsewhere: the KrisFlyer FAQ says redemptions for a newly added or replaced nominee are not available on flights departing within 72 hours, and the KrisFlyer waitlist FAQ says a redemption flight can be waitlisted only up to three weeks before departure.
Which award fees does Singapore Airlines KrisFlyer waive for elite members?
PPS Club members skip the USD 25 offline service fee. Changing a redemption nominee costs 3,000 miles or USD 30 for KrisFlyer members, half that for Elite Silver and nothing for Elite Gold, PPS Club and Solitaire PPS Club. Award change and redeposit fees are the same for every tier.
How much are the typical taxes and fees on a Singapore Airlines KrisFlyer award ticket?
They vary by itinerary, from US$24 upward: the one-way award chart says Singapore Airlines awards start from US$24 in taxes, charges and fees, paid separately from the miles. The KrisFlyer terms list what is included, namely the applicable departure taxes, other airport or government handling fees and any other charges imposed by Singapore Airlines or other participating carriers, collected in US dollars or the local currency equivalent at ticketing (section I.8).
How does Singapore Airlines KrisFlyer handle UK Air Passenger Duty and other high departure taxes on awards?
Like any other departure tax: miles do not cover UK Air Passenger Duty, because the KrisFlyer terms have award tickets, upgrade awards and redemption tickets carry the applicable departure taxes and airport or government fees, paid by credit card and collected in US dollars or the local currency equivalent when the award is ticketed (section I.8). Those taxes are refunded if a completely unused award is cancelled (section I.11).
Can I pay the taxes and fees on a Singapore Airlines KrisFlyer award with miles?
No, not on an award ticket: Singapore Airlines' mix miles and cash FAQ says you can't mix KrisFlyer miles and cash for the taxes and charges associated with award tickets and flight upgrades. On paid Singapore Airlines fares booked on singaporeair.com or the app, miles can offset the total fare, including selected taxes, surcharges and ancillaries, at 100 miles per S$1 from 1,000 miles.
Are taxes and fees refunded if I cancel a Singapore Airlines KrisFlyer award?
Yes. When a wholly unused award ticket is cancelled and the miles redeposited, the terms state that any taxes will be refunded (section I.11).
How can I reduce the cash cost of a Singapore Airlines KrisFlyer award?
Pick the award type with lower fees if your plans may change: Singapore Airlines' Access redemption FAQ lists date changes on Singapore Airlines flights as free on Advantage and Access awards but US$25 on Saver, and cancellation at US$50 rather than US$75. Miles cannot cut the cash part, though: this FAQ says you can't mix KrisFlyer miles and cash for the taxes and charges on award tickets and flight upgrades.
Source: Singapore Airlines FAQ: Mix KrisFlyer miles and cash
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Singapore Airlines KrisFlyer charge to change an award ticket?
A date change on a Singapore Airlines award costs USD 25 on a Saver award and nothing on Advantage or Access; changing the route, cabin class or award type, or adding a stopover, costs USD 25 on any award type. Date, route, flight or carrier changes on a partner Saver award cost USD 50. If the new itinerary needs more miles you pay the difference, but surplus miles are not refunded.
What does Singapore Airlines KrisFlyer charge to cancel an award ticket and redeposit the miles?
US$75 for a Saver award and US$50 for an Advantage award or Access redemption on Singapore Airlines-operated flights, according to Singapore Airlines' Access redemption FAQ. The KrisFlyer terms add that miles from a completely unused award, upgrade award or redemption ticket can be redeposited only if the miles and ticket are still valid, and taxes are refunded (section I.11). See our change and cancellation guide.
How close to departure can I cancel a Singapore Airlines KrisFlyer award?
Any time while the award is still completely unused and valid, though waiting until after a missed flight costs more. Miles are redeposited for USD 75 on a Saver award or USD 50 on Advantage or Access, provided your miles are also still valid. A no-show adds USD 100 in Economy, USD 200 in Premium Economy or USD 300 in Business or First (USD 175 in total for an Economy Saver no-show), and a partly flown award cannot be redeposited.
What happens to my miles if I no-show a Singapore Airlines KrisFlyer award?
A no-show fee may be charged: section I.10 says a passenger with a confirmed reservation on an award ticket, upgrade award or redemption ticket who fails to show up for the flight is treated as a no-show. For the miles, section I.11 allows a redeposit, for a fee, only on a completely unused ticket whose miles and ticket are still valid, with taxes refunded, and says miles cannot be refunded for partially used tickets.
How long does Singapore Airlines KrisFlyer take to redeposit miles after a cancellation?
Immediately: the FAQ says miles are re-deposited to your account as soon as the refund request is completed. Airport taxes can take up to six weeks to come back, depending on your bank's processing time, and miles from a cancelled KrisFlyer vRooms hotel booking can take six to eight weeks.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I change or cancel a Singapore Airlines KrisFlyer award online, or must I call?
Mostly online: the FAQ says you can change the date, time and even the route of your award ticket online, and cancel an unused award ticket by logging in and managing the booking on singaporeair.com. Any other change, and cancelling a ticket with a segment already flown, goes through KrisFlyer Membership Services.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
What are my rights if Singapore Airlines changes the schedule of my award flight?
Section I.12 of the KrisFlyer terms says that in a flight disruption, passengers on award tickets, upgrade awards or redemption tickets are re-routed under the rules applicable to fare-paying passengers, so you are entitled to the same rebooking as a cash customer. Singapore Airlines' Access redemption FAQ adds that date changes you make yourself on Singapore Airlines flights cost US$25 on Saver awards and nothing on Advantage or Access awards.
Can I cancel just the return of a round-trip Singapore Airlines KrisFlyer award?
Not for a miles refund. Singapore Airlines cancels bookings whole rather than segment by segment, and its FAQ states that KrisFlyer miles cannot be refunded for partially used award tickets or upgrade awards; only a completely unused award can be redeposited (for a fee), with taxes refunded.
Can I change the passenger name on a Singapore Airlines KrisFlyer award?
No. Section I.17 of the terms says an award ticket or redemption ticket may be reissued only for travel by the same person, and only if no part of it has been used. Awards can be redeemed only for the member or one of up to five registered nominees, and a new or replacement nominee cannot travel within 72 hours of being added; replacing or deleting nominees also costs a flat fee, with no further change allowed for six months.
Are change and cancellation fees waived for Singapore Airlines KrisFlyer elite members?
No. The USD 25 change and USD 50 to 75 redeposit fees apply to every tier; elites only get the nominee-change fee reduced (Elite Silver) or waived (Elite Gold and PPS Club) and PPS Club members skip the offline service fee.
Does Singapore Airlines KrisFlyer offer a 24-hour free cancellation on awards?
Not as an award-specific policy. The only 24-hour rule in Singapore Airlines' cancellations FAQ covers tickets for flights to or from the USA: if the reservation is made one week or more before departure, you may cancel without penalty within 24 hours of booking, and you contact Singapore Airlines to cancel. For award tickets the FAQ otherwise says the miles of a completely unused award can be redeposited for a fee, with any taxes refunded.
Are the change and cancellation rules different for partner awards in Singapore Airlines KrisFlyer?
Yes. The fee table lists partner awards under Saver only, and a date, route, flight or carrier change on one costs USD 50 instead of USD 25, with no changes at all once a partner ticket is partly used. The KrisFlyer FAQ adds that waitlists are not offered for Star Alliance bookings or upgrades, and Singapore Airlines' Alaska Airlines FAQ shows what happened when that partnership ended: award tickets for Alaska flights after 30 September 2025 stayed valid with no changes allowed, while cancellations were still accepted.
If I cancel a Singapore Airlines KrisFlyer award booked with miles that have since expired, do I get them back?
No. Miles are redeposited only if both the ticket and the miles are still valid at the time of redepositing (section I.11); miles that have expired since booking are lost, although taxes are still refunded.
What does Singapore Airlines do if my award flight is cancelled on the day, and can I be rebooked on partners?
You are treated like a paying passenger: section I.12 of the terms says award-ticket passengers 'will be re-routed as per the rules applicable for fare-paying passengers' in a flight disruption, though the terms do not say whether that includes partner flights. If you need documentary proof of the disruption, Singapore Airlines' feedback and enquiry page lets you request a Flight Disruption Statement online.
Award availability
When seats are released, holds, waitlists and how to find space.
How far in advance can I book award tickets in Singapore Airlines KrisFlyer?
Singapore Airlines' booking FAQ says online bookings open up to 355 days before departure and stay open until all seats are sold or the flight closes, typically a few hours before departure, and the KrisFlyer FAQ says awards are searched through the same Book Trip search by selecting "Redeem flights". The KrisFlyer waitlist FAQ adds that you can waitlist a Saver or Advantage award up to three weeks before departure.
When does Singapore Airlines release award seats, and are more added closer to departure?
Singapore Airlines' booking FAQ says flights can be booked online up to 355 days before departure, and Saver and Advantage seats can open up at any time after that: the KrisFlyer FAQ says waitlisted award bookings are confirmed automatically whenever seats become available, and Singapore Airlines cannot expedite them. Access seats are over and above the award seats, and how many are offered on each flight depends on demand for that flight.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I put a Singapore Airlines KrisFlyer award on hold before paying?
The FAQ offers no way to hold an award, but you can waitlist redemption awards, including Saver and Advantage awards, up to three weeks before departure. A waitlist can be confirmed whenever seats become available, you are told the outcome by two weeks before departure, and reminder emails go out at nine, six, three and one month and three weeks before departure.
Source: Singapore Airlines FAQ: Waitlist redemption bookings
Does Singapore Airlines KrisFlyer have an award waitlist?
Yes, for Saver and Advantage awards on Singapore Airlines flights, which Singapore Airlines' Access redemption FAQ lists with a waitlist option; Access redemptions are confirmed immediately without waitlisting, and the terms bar waitlisting on Star Alliance awards except on Singapore Airlines-operated segments. Once a waitlisted booking is confirmed it must be ticketed by the Ticketing Time Limit or the entire itinerary is cancelled (section I.16), and confirmed bookings must be ticketed immediately.
Do Singapore Airlines KrisFlyer elite members get extra award availability?
PPS Club members receive priority treatment for redemption (alongside priority check-in, boarding and immigration); the Elite Silver and Elite Gold benefit lists on the KrisFlyer tiers page do not include any extra award inventory.
Source: Singapore Airlines: PPS Club
Can I redeem miles for any seat on Singapore Airlines, or only for designated award seats?
Both. Saver and Advantage awards are capacity-controlled, but the "Access" redemption option lets you confirm any remaining seat immediately at a variable, demand-based number of miles shown at booking.
Can I set an alert for Singapore Airlines KrisFlyer award availability?
Not as a seat alert. The nearest thing is the redemption waitlist: you join it online, are confirmed automatically whenever a seat opens, and receive reminder emails at nine, six, three and one month and three weeks before departure until the outcome is final two weeks out.
Source: Singapore Airlines FAQ: Waitlist redemption bookings
Why does Singapore Airlines KrisFlyer show award space that will not book?
Singapore Airlines' FAQ gives one KrisFlyer-specific reason: redemption bookings are not available on flights departing within 72 hours of adding or replacing a redemption nominee, so a flight in the coming days cannot be selected for that nominee. On Star Alliance partners, the KrisFlyer terms add that award seats are subject to the partner airline's own capacity controls and every reservation must be confirmed before ticketing, with no waitlist.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
When is the best time to book a Singapore Airlines KrisFlyer award?
Early, and with flexible dates: Singapore Airlines says Saver awards are very popular and availability may be limited, so early planning and flexibility in travel dates and times may be required, while Advantage awards cost more miles but offer more seats on all flights and Access can confirm any available seat even when award seats are fully redeemed. If the award you want is not open, the waitlist FAQ says Saver and Advantage awards can be waitlisted up to three weeks before departure and confirm automatically when seats become available, with a final outcome two weeks before the flight.
How do I find award seats for a family of four in Singapore Airlines KrisFlyer?
A single online booking on Singapore Airlines can hold up to 9 Economy, 6 Premium Economy, 6 Business or 4 First Class passengers, but bookings that include a partner airline flight are capped at 4 in Economy or Premium Economy and 2 in Business or First. Search for the family together; if seats are short, the KrisFlyer waitlist FAQ confirms Saver and Advantage awards can be waitlisted up to three weeks before departure, or you can split into separate bookings.
Upgrades
Using miles to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade a Singapore Airlines flight with miles?
Book an eligible fare on a flight operated by Singapore Airlines and redeem a Saver or Advantage upgrade award to Premium Economy, Business, First Class or Suites; the mileage cost is on the upgrade award chart updated 1 November 2025. For upgrades from Economy to Premium Economy or Business, only Economy Standard (M, H or W) and Economy Flexi (Y, B or E) tickets qualify, while Premium Economy Lite and Business Lite fares and codeshare flights are not eligible. If no upgrade seat is open, the waitlist FAQ says you can hold a redemption upgrade waitlist until flight departure day.
Which fares are eligible for a miles upgrade on Singapore Airlines?
Only Standard and Flexi tickets: Economy booked in Y, B, E, M, H or W; Premium Economy in S, T, P or L; and Business in Z, C, J or U, excluding industry or agency discount, award and redemption tickets (section I.20). Upgrades are also limited to flights both operated and marketed by Singapore Airlines, so codeshare flights in either direction are excluded.
How many miles does an upgrade cost in Singapore Airlines KrisFlyer, and is there a cash copay?
Miles plus taxes: the chart says taxes, charges and fees are payable on top of the miles, separately in the applicable currency. From Singapore, one-way Saver upgrades from Economy Standard (M, H, W) to Business cost up to 93,500 miles to the US East Coast (Advantage 33,000 to 125,500), Economy Standard to Premium Economy costs 9,000 to 35,000 miles, Premium Economy Flexi to Business 13,500 to 52,500, and Business to Suites/First 15,500 to 76,000 Saver. Round trips need twice the miles, and codeshare flights operated by other airlines are excluded.
Source: Singapore Airlines: One-way upgrade award chart (PDF)
Can I use miles to upgrade partner airline flights through Singapore Airlines KrisFlyer?
Yes. KrisFlyer miles upgrade Star Alliance flights booked in eligible classes: Singapore Airlines' Star Alliance upgrade chart lists Y and B for most airlines, with more classes on carriers such as Air Canada, Air China, Air New Zealand, ANA, Ethiopian, Lufthansa, SWISS and EVA Air, and Business to First on Air China, Air India, ANA, EgyptAir, Lufthansa, SWISS, Thai and United. You need a confirmed booking in the eligible class, and you apply through KrisFlyer Membership Services or the partner reservation form.
Source: Singapore Airlines: Flight upgrades on partner airlines
Can I waitlist for a miles upgrade in Singapore Airlines KrisFlyer?
Yes. Upgrade awards are subject to capacity controls and can be waitlisted; if the waitlist clears you must ticket before the designated deadline or the itinerary is cancelled.
Can I upgrade with miles at check-in or at the gate on Singapore Airlines?
At check-in, yes, as a purchase. The terms provide for cabin class upgrades bought at the airport check-in counter with Pay with Miles, credit card or debit card, after the counter for the flight opens and within 9 hours of scheduled departure, and section I.17(e) extends this to award and redemption tickets in listed fare classes. The terms say nothing about upgrading at the gate.
Does Singapore Airlines KrisFlyer give elite members upgrade certificates or instruments?
Yes, through KrisFlyer Milestone Rewards rather than by tier: 75,000 Elite miles in a calendar year earns a short-haul Advance Upgrade and 100,000 earns an Economy-to-Premium Economy upgrade, both subject to availability. Elite miles from Star Alliance and other partner flights do not count toward milestones.
Can I upgrade an award ticket with more miles in Singapore Airlines KrisFlyer?
Not with an upgrade award: section I.17 says award and redemption tickets are not eligible for upgrade awards using KrisFlyer miles, and the eligible fares in section I.20 exclude them. The one exception is at the airport, where award and redemption tickets in listed fare classes can buy a cabin class upgrade with Pay with Miles, credit card or debit card at the check-in counter, after it opens and within 9 hours of departure (section I.17(e)).
Does Singapore Airlines sell cash upgrades or run upgrade auctions, and do they earn miles?
Yes, Singapore Airlines sells upgrades, and the KrisFlyer terms describe no auction: they cover upgrades bought through mySQupgrade, by topping up the fare difference, or at the airport check-in counter with Pay with Miles or a card. Miles and status credits on an upgraded ticket are based on the value of the original ticket before the upgrade (section I.20). Singapore Airlines' Access redemption FAQ adds that Access redemption tickets cannot be upgraded at all, including through upgrade purchases such as mySQupgrade.
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend miles.
Can I redeem miles for hotels through Singapore Airlines KrisFlyer, and what is the value?
Yes, via KrisFlyer vRooms, which lets you mix miles and cash to pay for over 350,000 hotels worldwide, with a minimum of 1,500 KrisFlyer miles per transaction. The cash-to-miles conversion rate is not fixed and differs by hotel, and no KrisFlyer miles are earned on vRooms transactions.
Can I redeem miles for car rentals through Singapore Airlines KrisFlyer?
Yes. KrisFlyer vRooms also books car hire at around 29,000 rental locations, paid with miles or a mix of miles and cash from 1,500 miles per transaction; no miles are earned on vRooms bookings.
Can I redeem miles for merchandise or gift cards in Singapore Airlines KrisFlyer?
Yes: miles can be spent on KrisShop (electronics, wine, beauty, travel essentials), at Kris+ partner merchants in Singapore and on Pelago experiences, as well as flights and upgrades.
Can I pay for seat selection with miles on Singapore Airlines?
Yes. Mix miles and cash covers advance seat selection and selected other ancillaries on Singapore Airlines flights booked on singaporeair.com or the app, with at least 1,000 miles, and Singapore Airlines' mix miles and cash page sets the rate at 100 miles per S$1. If seats cost less than 1,000 miles during booking, the extra miles offset selected taxes and surcharges on the ticket. The seat selection FAQ adds that paid seats are not refundable and that PPS Club, Elite Gold and Elite Silver members can select seats from certain categories for free.
Source: Singapore Airlines FAQ: Mix KrisFlyer miles and cash
Can I pay for in-flight Wi-Fi or food with miles on Singapore Airlines?
You do not need to for Wi-Fi: Singapore Airlines' KrisFlyer page says members get unlimited complimentary Wi-Fi on all Singapore Airlines aircraft once their KrisFlyer number is added to the booking. Redemption with KrisFlyer miles is not available for inflight purchases, but you can redeem miles on KrisShop at 100 miles per S$1 (minimum 1,000 miles), and KrisShop pre-orders placed from 60 days up to 24 hours before departure can be delivered to your seat on eligible Singapore Airlines flights.
Can I redeem miles for lounge access or a lounge membership in Singapore Airlines KrisFlyer?
No. Singapore Airlines bases SilverKris and KrisFlyer Gold Lounge entitlement on your immediately departing Singapore Airlines or Star Alliance flight, and its lounge access policy lists entry by cabin (Suites, First or Business) or by Solitaire PPS Club, PPS Club, KrisFlyer Elite Gold or Star Alliance Gold status, with no paid or miles-based option. Flying a Business or First Class award is the way to use miles for it, since the policy grants SilverKris Lounge entry by cabin.
Can I donate miles to charity through Singapore Airlines KrisFlyer?
Yes, to KidSTART Singapore or Make-A-Wish Singapore through the Donate Now button on Singapore Airlines' donate-miles page: a minimum of 1,000 miles per donation and a maximum of 100,000 per transaction. Donations are not tax-deductible in Singapore, and the charities receive no personal information about donors.
Source: Singapore Airlines: Donate miles
Does Singapore Airlines KrisFlyer offer experiences, events or auctions for miles?
Yes. Through Pelago you earn 3 KrisFlyer miles for every S$1 spent and can redeem miles for experiences across global destinations, from hidden gems to iconic landmarks, and Kris+ lets you redeem KrisPay miles on dining, retail, attractions and wellness with its partners across Singapore.
Can I convert miles to cash or statement credit in Singapore Airlines KrisFlyer?
No. Section D.2 of the terms states KrisFlyer miles may not be exchanged for cash or vouchers. The closest options are offsetting Singapore Airlines fares, which Singapore Airlines' mix miles and cash page prices at 100 miles per S$1 from 1,000 miles, or converting miles to KrisPay miles in the KrisPay app, which section F.1 of the terms lists as a use of miles.
Which non-flight redemptions in Singapore Airlines KrisFlyer give the best value per miles?
Most of Singapore Airlines' non-flight rates work out at 1 Singapore cent per mile: KrisShop and Pelago take 100 miles per S$1 (minimum 1,000 miles), and the programme-changes page adds that Kris+ takes 100 KrisPay miles per S$1 and mixing miles and cash on Singapore Airlines and Scoot fares takes 100 miles per S$1. KrisFlyer Cruise, at 200 miles per US$1, returns less per mile. Hotel conversions give points rather than a cash value (Marriott Bonvoy, 3 points for every 4 miles); see what KrisFlyer miles are worth for how these compare with flights.
Can I use miles to extend status or buy tier credit in Singapore Airlines KrisFlyer?
Not for status: the terms offer no way to buy tier credit or status with miles. What miles can pay for is the fee to extend miles that are due to expire for the first time, since section F.1 lists service fees such as miles extension as a redemption. KrisFlyer members can extend once for six months, and Elite Silver and Elite Gold members for one year (section K.3).
Expiry and reactivation
Whether miles expire, what keeps them alive and how to get them back.
Do Singapore Airlines KrisFlyer miles expire?
Yes. Under section K.1 of the terms, miles expire after three years (one year for miles received from contests) at 23:59 Singapore time on the last day of the equivalent month in which they were earned. PPS Club members' miles do not expire while they remain PPS Club members, except for certain promotional miles as set out in those promotions' terms. See our expiry guide.
What counts as activity to keep Singapore Airlines KrisFlyer miles from expiring?
Nothing does: the terms do not link miles expiry to account activity. Section K.1 sets each batch of miles to expire three years after the month it was earned, so your options are to redeem the miles, pay a fee to extend miles due to expire for the first time (section K.3), or hold PPS Club status, under which miles do not expire (section K.2). Activity does matter for the account itself: one with no recorded activity for 45 consecutive months may be closed without prior notice (section C.1).
Can expired Singapore Airlines KrisFlyer miles be reinstated, and at what cost?
No. Section K.5 of the terms says miles that have already expired cannot be extended, and the terms offer no reinstatement option. Before they expire, miles due to expire for the first time can be extended for a fee: once for six months for KrisFlyer members, or for one year for Elite Silver and Elite Gold members, requestable up to five months ahead (sections K.3 and K.4).
Are Singapore Airlines KrisFlyer elite members or cardholders exempt from expiry?
Only PPS Club members: under section K.2 their miles do not expire while they remain PPS Club members, except for certain promotional miles. Elite Silver and Elite Gold miles still expire after three years under the standard rule, though these members can extend expiring miles for one year rather than the six months allowed to KrisFlyer members (section K.3).
How do I check when my Singapore Airlines KrisFlyer miles expire?
Log in and open Miles > Miles Validity, which lists expiring batches. From the same screen you can extend them once: 1,200 miles or USD 12 per 10,000 miles buys six extra months for KrisFlyer members and twelve for Elite Silver and Gold.
What is the cheapest way to keep Singapore Airlines KrisFlyer miles active?
Redeem them before they lapse: Singapore Airlines' mix miles and cash page lets you offset Singapore Airlines fares and selected ancillaries from 1,000 miles, and Scoot fares on flyscoot.com from 1,000 miles, both at 100 miles per S$1, and its redeem page offers Scoot Economy awards from 1,500 miles. Otherwise pay the one-off fee to extend miles due to expire for the first time (six months, or a year for Elite Silver and Gold), which the terms let you pay with miles.
Does Singapore Airlines KrisFlyer close inactive accounts?
Yes. An account with no recorded activity for 45 consecutive months may be closed without notice, and a new account with no activity in its first 24 months may also be closed (section C.1).
Does a bank transfer or a purchase of miles reset the Singapore Airlines KrisFlyer expiry clock?
No, because there is no activity clock to reset: every batch of miles carries its own three-year expiry from the month it was earned, so newly transferred or purchased miles get their own date and do nothing for older ones.
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Singapore Airlines, and how does status change it?
Standard allowances are 25 kg on Economy Lite and Value, 30 kg on Economy Standard and Flexi, 35 kg Premium Economy, 40 kg Business and 50 kg Suites/First; to and from the USA and Canada it is two pieces of 23 kg (Economy and Premium Economy) or 32 kg (Business and Suites/First). Elite Silver adds 10 kg or one piece, Elite Gold and Star Alliance Gold add 20 kg or one piece, and PPS Club doubles the allowance.
Which lounges can Singapore Airlines KrisFlyer members access, and how?
Elite Gold members flying Singapore Airlines use the KrisFlyer Gold Lounge at Changi Terminals 2 and 3 and SilverKris Lounges outside Singapore, and when flying Star Alliance, Star Alliance Connecting Partners or Virgin Australia in any cabin they can use more than 1,000 lounges, each time with a guest departing on the same flight. Singapore Airlines' PPS Club page adds worldwide lounge access for PPS Club members, including the Business Class area of the SilverKris Lounge, and the First Class area for Solitaire PPS Club members. Elite Silver's benefits list no lounge access.
Can I buy lounge access on Singapore Airlines without status?
No. Singapore Airlines bases SilverKris and KrisFlyer Gold Lounge entitlement on your immediately departing Singapore Airlines or Star Alliance flight, and its lounge access policy lists entry only by cabin (Suites, First or Business) or by Solitaire PPS Club, PPS Club, KrisFlyer Elite Gold or Star Alliance Gold status, with no paid option. Scoot passengers are not eligible, though the policy makes an exception for Solitaire PPS Club members.
Who gets priority check-in, security and boarding on Singapore Airlines?
Elite Silver and above get priority airport check-in and boarding, and Elite Gold adds priority baggage handling. The PPS Club page adds priority treatment for redemption, check-in, boarding and immigration for PPS Club members, and private reception and First Class check-in at Changi and selected airports for Solitaire PPS Club members.
Does Singapore Airlines offer same-day changes or standby, and is it free for elites?
Singapore Airlines' KrisFlyer pages describe no same-day change product. What the Elite benefits page lists for Elite Silver members is a place among the first on priority reservation and airport standby lists for Singapore Airlines and Star Alliance flights. For award tickets, the KrisFlyer earning and redeeming FAQ sets date changes on Singapore Airlines flights at US$25 for Saver awards and complimentary for Advantage awards and Access redemptions, with extra miles charged if the new itinerary needs more.
Does Singapore Airlines offer free Wi-Fi to Singapore Airlines KrisFlyer members?
Yes. All KrisFlyer members, including the free base tier, get unlimited complimentary in-flight Wi-Fi on all Singapore Airlines aircraft, as long as they add their KrisFlyer number to the booking through Manage Booking before the flight.
Do Singapore Airlines KrisFlyer elite benefits extend to a companion on the same booking?
Mostly at the lounge door: Elite Gold, PPS Club, Solitaire PPS Club and Star Alliance Gold members can invite one guest departing on the same flight, though The Private Room admits no guests. The KrisFlyer tiers page adds one perk that covers the whole party on Scoot: Elite Silver members get complimentary Preferred or Standard Seat selection and BoardMeFirst for their travelling group, except on group bookings of 10 or more passengers.
Source: Singapore Airlines: SilverKris and KrisFlyer Gold Lounge access policy (PDF)
Can Singapore Airlines KrisFlyer elites use partner airline lounges when flying partners?
Yes. Elite Gold carries Star Alliance Gold, giving access to more than 1,000 lounges with one guest when flying any Star Alliance or Connecting Partner airline, plus Virgin Australia lounges in Australia, Garuda Indonesia executive lounges in Jakarta and Denpasar and SAS lounges in Scandinavia and Chicago. Elite Silver (Star Alliance Silver) gets no lounge access.
Do I get elite benefits when flying on an award ticket in Singapore Airlines KrisFlyer?
Nothing on the privileges page excludes award tickets: it says the privileges shown are valid when you fly on Singapore Airlines, and the extra baggage applies only if your tier is valid on the day of departure. Elite Gold gets an additional 20 kg of checked baggage and complimentary Forward Zone and Standard seats in Economy, and Elite Silver gets complimentary Standard seats in Economy.
Source: Singapore Airlines: PPS Club and KrisFlyer Elite privileges by fare
Does Singapore Airlines KrisFlyer status come with hotel, car rental or other partner status?
Yes, with hotels. After linking accounts, Elite Silver members get a status match to Marriott Bonvoy Silver Elite when they stay 3 nights within 6 months, and Elite Gold members get a status match to Marriott Bonvoy Gold Elite, accelerating to Platinum Elite after 10 nights within 6 months. Elite Gold members can also match to Shangri-La Circle Jade after staying one night at any Shangri-La, Kerry, Traders or JEN hotel. The benefits page lists no car rental status.
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Singapore Airlines in, and since when?
Star Alliance. Singapore Airlines' Star Alliance page lists it among the alliance's 26 member airlines, alongside Lufthansa, United, ANA, Air Canada, Turkish Airlines, EVA Air and the rest, with Juneyao Airlines as a Connecting Partner. KrisFlyer and PPS Club members earn KrisFlyer and Elite miles on eligible fares across member airlines; Elite Silver members get Star Alliance Silver status, and Elite Gold and PPS Club members Star Alliance Gold. Singapore Airlines' Star Alliance earning page adds that the KrisFlyer and Asiana Airlines frequent flyer partnership ends on 16 December 2026. See Star Alliance.
Which airlines are Singapore Airlines's partners outside its alliance?
Beyond Star Alliance, Singapore Airlines' other airline partners page lists Garuda Indonesia, JetBlue, Malaysia Airlines, Olympic Air, Scandinavian Airlines and Virgin Australia as airlines on which you earn KrisFlyer miles. Its Star Alliance page adds Juneyao Airlines as a Star Alliance Connecting Partner, and the KrisFlyer terms cover earning miles on Scoot and redeeming them for Scoot Economy flights. The Alaska Airlines partnership ended on 1 October 2025.
Which joint ventures is Singapore Airlines part of, and what do they mean for Singapore Airlines KrisFlyer members?
The joint business set out in this Singapore Airlines release is with Malaysia Airlines, formalised on 29 January 2026; potential initiatives include revenue-sharing flights between Malaysia and Singapore, joint fare products, coordinated schedules and joint corporate travel arrangements. For KrisFlyer members, the airlines' reciprocal frequent flyer tie-up lets you earn miles on Malaysia Airlines flights between Kuala Lumpur and 17 destinations and redeem miles for Business or Economy Class on its Kuala Lumpur flights to London and Singapore.
Source: Singapore Airlines newsroom: Malaysia Airlines joint business partnership
Which partners has Singapore Airlines KrisFlyer added or lost recently?
Lost: Alaska Airlines. KrisFlyer redemptions on Alaska ended on 30 September 2025, miles could be earned on Alaska flights flown up to 31 December 2025, and retroactive claims had to be submitted before 1 July 2026. Added: Garuda Indonesia, which Singapore Airlines' Garuda Indonesia FAQ says members could earn on and redeem from 13 February 2025 on flights between Singapore and Jakarta, Surabaya and Denpasar, with Garuda domestic routes following from 8 August 2025.
Source: Singapore Airlines: KrisFlyer and Alaska Airlines partnership FAQ (PDF)
Which hotel loyalty programs partner with Singapore Airlines KrisFlyer?
Marriott Bonvoy (two-way conversion, plus a complimentary status match for PPS Club, Elite Gold and Elite Silver members), Hilton Honors (4,000 points to 500 miles), IHG One Rewards (10,000 to 2,000), World of Hyatt (5,000 to 2,000), ALL Accor (2,000 to 1,000), Shangri-La Circle, Wyndham Rewards (6,000 to 1,200), Brilliant by Langham, Centara The1, Dorsett Rewards and HoteLux, plus dozens of chains such as Pan Pacific, Banyan Tree, Dusit and Fullerton that pay from 300 to 3,000 miles per stay.
Source: Singapore Airlines: Hotels and serviced residences partners
Does Singapore Airlines KrisFlyer partner with any low-cost carriers?
Yes, Scoot. Singapore Airlines' KrisFlyer page says flying Scoot earns Elite miles on top of KrisFlyer miles, and the redeem page offers Scoot Economy awards from 1,500 miles, or miles toward Scoot fares on flyscoot.com from 1,000. On Scoot, Elite Silver members get complimentary Preferred or Standard seat selection and BoardMeFirst, and Elite Gold members get a fee waiver on the first date or time change for each Scoot booking.
Does Singapore Airlines KrisFlyer have rail partners?
No. The ground transport partners page lists no rail partner: KrisFlyer's ground partners are car rental and car purchase companies, Grab, Hertz Chauffeur, SIXT Ride and the Esso and Shell fuel programmes in Singapore, so there is no way to earn miles on trains.
Which other frequent flyer programs are best for booking Singapore Airlines flights?
Any Star Alliance airline's programme can book them: Star Alliance says frequent flyers who want to spend their miles or points on another member airline, such as Singapore Airlines, arrange it through their own programme and pay the rates on that programme's Star Alliance award chart. KrisFlyer members also get Singapore Airlines' own award types on its flights: the airline's redeem-miles page lists Saver awards, Advantage awards with a choice of more seats on all flights, and Access, which confirms any available seat even when award seats are fully redeemed.
Source: Star Alliance: Redeem miles or points with Star Alliance
Do Singapore Airlines's regional or subsidiary carriers earn and redeem in Singapore Airlines KrisFlyer the same way?
Not quite. Singapore Airlines' KrisFlyer page says Scoot flights earn Elite miles on top of KrisFlyer miles, with Elite Silver's 25% bonus on actual miles flown applying on Scoot as on Singapore Airlines, and Scoot Economy awards start from 1,500 miles. Elite miles are counted differently, though: the Elite qualification page gives Scoot 2.5 Elite miles for every KrisFlyer mile earned, while on Singapore Airlines they depend on the booking class. The PPS Club page names only Singapore Airlines Suites, First and Business Class as earning PPS Value.
Program rules, ownership and selling
What the terms say about who owns miles, selling, brokers and enforcement.
Who owns Singapore Airlines KrisFlyer miles: the member or the airline?
Not the member: section C.6 of the terms says miles and rewards 'do not constitute personal property' and may not be bequeathed or otherwise treated as personal property. The membership is strictly personal and cannot be transferred, sold or bartered (section B.2), and Singapore Airlines may cancel or reverse miles earned in breach of the terms at its sole discretion (section D.16).
Do the Singapore Airlines KrisFlyer terms prohibit selling or bartering miles?
Yes. Section B.2 states a KrisFlyer membership "is strictly personal and only for use by the member. It cannot be transferred, sold or bartered", section D.14 bars transferring miles to other members or programmes, and D.11 bars pooling.
What can Singapore Airlines KrisFlyer do if it finds miles were sold or awards were bought?
Misuse can lead to termination or suspension of membership or withdrawal of benefits, with SIA reserving the right to claim compensation for damage; a breach of the pooling/personal-use clause lets SIA cancel the account and all miles and status credits, and all accrued miles, rewards and benefits are forfeited without compensation on termination.
Does Singapore Airlines KrisFlyer audit accounts, and what triggers a review?
Yes. Section A.6 lets Singapore Airlines review any member's account and activity at any time, at its sole discretion and without notice, for any purpose including suspected non-compliance, and D.16 lets it cancel or reverse miles earned in breach.
Is it against the Singapore Airlines KrisFlyer rules to book an award for someone who pays me for it?
You can only book for someone who is one of your five registered redemption nominees, because awards can be redeemed only for you or your nominees. The terms do not mention payment for awards as such, but they make the membership strictly personal, say it 'cannot be transferred, sold or bartered' (section B.2), and warn that misuse of the programme and its benefits may lead to termination or suspension of membership and a claim for compensation.
Can Singapore Airlines KrisFlyer change its rules or devalue miles without notice?
Yes. Section A.3 reserves the right to modify the programme structures, benefits and terms "at our sole discretion without prior notice"; SIA says it will use reasonable efforts to notify material changes but members are responsible for keeping up to date.
Are Singapore Airlines KrisFlyer miles taxable?
The KrisFlyer terms do not say whether miles are taxable. The only taxes they deal with are ticket taxes: taxes are refunded when a completely unused award is cancelled and its miles redeposited, and passengers on Star Alliance awards are responsible for departure taxes and other airport or government fees. For your own tax position, check the rules where you live.
Where are the full Singapore Airlines KrisFlyer terms and conditions?
At singaporeair.com under PPS Club/KrisFlyer, Terms and conditions (the lettered sections A to P cover membership, earning and using miles, redemption nominees, Singapore Airlines and Star Alliance awards, mileage expiry, KrisFlyer for Families for Minors' accounts and miscellaneous terms).
How does selling Singapore Airlines KrisFlyer miles through Points Plug work?
Points Plug buys Singapore Airlines KrisFlyer miles in balances of 50,000 or more and pays 1.06¢ to 1.25¢ per mile depending on the balance. You get a quote on the Singapore Airlines KrisFlyer page, our team confirms the details, the miles are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Singapore Airlines KrisFlyer miles worth?
Published valuations put Singapore Airlines KrisFlyer miles at 1.30¢ to 1.35¢ each, about 1.32¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Singapore Airlines KrisFlyer customer service?
KrisFlyer Membership Services is on +65 6789 8188, the number Singapore Airlines' digital card FAQ gives for replacement cards. Online, Singapore Airlines' feedback and enquiry page offers a Get help form to resolve an issue or arrange special assistance, a KrisFlyer/PPS Club form for suggestions about the programme, and an online request for a Flight Disruption Statement if you need proof that a flight was disrupted.
Source: Singapore Airlines FAQ: Digital KrisFlyer membership card
What are the Singapore Airlines KrisFlyer service centre hours, and is there a dedicated elite line?
Kris the chatbot is available 24/7, according to Singapore Airlines' Kris page, and PPS Club members get dedicated service: an Online Call in the SingaporeAir app and a WhatsApp audio call on +65 6541 7788 in selected countries, both available 24 hours, plus PPS Connect, where texting "PPS" and your membership number to +65 9184 8888 gets you a callback.
Source: Singapore Airlines FAQ: PPS Club
Does Singapore Airlines KrisFlyer offer online chat or messaging support?
Yes. Kris, the Singapore Airlines chatbot, is available 24/7 for booking and waitlist status, flight status, baggage, lounge eligibility, seat and check-in questions, and if it cannot resolve your issue it offers to connect you to a customer service agent, when one is available. The page also links to a form for sending Singapore Airlines a message online.
What do I do if my Singapore Airlines KrisFlyer account is hacked or miles are stolen?
Contact KrisFlyer Membership Services, which Singapore Airlines' digital card FAQ lists on +65 6789 8188, and reset your password through Need Help Logging In, a step that itself needs a one-time password. The 2FA FAQ says a six-digit OTP, sent to your registered mobile (or email if no mobile is on file), is mandatory for actions such as editing your profile, adding nominees, converting or donating miles and logging in to partner sites like KrisShop or Pelago, so keep your mobile number and email up to date.
How do I see my Singapore Airlines KrisFlyer activity statement and past redemptions?
Log in to your KrisFlyer account on singaporeair.com: the FAQ calls this the quickest way to view your KrisFlyer or PPS Club account statement. The KrisFlyer terms add that statements are also emailed as e-statements to the address in your profile (for all members since June 2023) for periods with account activity or miles due to expire, and that any discrepancy in your account should be reported within three months of the transaction.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Does Singapore Airlines KrisFlyer support two-factor authentication?
Yes, and it is compulsory. A six-digit time-limited OTP goes to your registered mobile (or email as a fallback) whenever you edit your profile, add or remove redemption nominees, link or convert miles to partner programmes, donate miles, reset your password or log in to FlyScoot, KrisShop, KrisFlyer vRooms or Pelago.
How do I escalate a complaint about Singapore Airlines KrisFlyer?
Through the forms on Singapore Airlines' feedback page: use the help form to resolve an issue, or the Feedback form, which has a dedicated KrisFlyer/PPS Club option for comments on the frequent flyer programme. The page describes no separate escalation route, and feedback submitted on behalf of someone else needs a completed Letter of Authorisation.
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Singapore Airlines KrisFlyer award ticket?
An infant on a KrisFlyer award needs a ticket bought with cash: Singapore Airlines says KrisFlyer miles cannot be used to redeem a ticket for an infant (between seven days and two years old on the date of the flight) and asks you to contact KrisFlyer Membership Services for assistance. From age two, a child needs the same number of miles as an adult for Saver, Advantage and Access bookings.
Can an unaccompanied minor travel on a Singapore Airlines KrisFlyer award ticket?
Singapore Airlines' unaccompanied minor FAQ has no separate rule for award tickets, and it rules out booking the service online: it is not available for flights booked on the website, so you complete the Unaccompanied Minors Handling form and contact Singapore Airlines or your travel agent to make the booking. The service is compulsory for children aged 5 to under 12 and optional for 12 to under 18 (additional charges may apply); children under 5 need prior approval from the airline and the relevant authorities, and for a connecting partner flight you contact that airline about its policies.
Can I pay pet fees with miles on Singapore Airlines, and do pet fees earn miles?
Pets (cats and dogs only) travel as checked baggage in the temperature-controlled bulk cargo hold and are charged as additional baggage outside your free allowance (two additional pieces on US flights), with no pre-paid or discounted rates; the pet page does not offer miles as a payment method or say the fee earns miles. Pets cannot travel as checked baggage into or out of Australia, New Zealand, London Gatwick or Manchester, or into London Heathrow or Hong Kong.
Does Singapore Airlines KrisFlyer offer student or youth benefits?
Verified students (via SheerID) get 10% off round-trip Economy and Premium Economy Lite or Standard fares, 40 kg of baggage in Economy or Premium Economy (50 kg in Business), one free change and 12-month validity. These student fares and benefits are not available on redemption bookings.
Source: Singapore Airlines FAQ: Student
How do I request wheelchair or accessibility assistance on a Singapore Airlines KrisFlyer award booking?
Contact Singapore Airlines at least 48 hours before the flight: for wheelchair or other disability assistance, get in touch with your local Singapore Airlines office at least 48 hours ahead, or make the request online if you are travelling to or from the United States. The special assistance pages set no separate rule for award tickets.
Can I book group awards for more than nine people in Singapore Airlines KrisFlyer?
Not in one booking: singaporeair.com allows at most 9 Economy, 6 Premium Economy, 6 Business or 4 First Class passengers per online transaction on Singapore Airlines, and 4 in Economy or Premium Economy or 2 in Business or First when a partner airline flight is included, so larger parties make multiple separate bookings or contact a travel agent. The KrisFlyer FAQ adds that you can redeem for up to five redemption nominees from your own account.
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Singapore Airlines KrisFlyer?
The big 2025 package: mix-miles-and-cash and KrisShop/Pelago/Kris+ rates improved to 100 miles per S$1 on 1 July 2025; Scoot award flights launched 13 August 2025; Elite miles and PPS Value became earnable on Kris+, KrisShop and Pelago spend from 1 September 2025; and on 1 November 2025 demand-priced Access awards arrived alongside an award chart revision (Economy Saver in Asia down 5%, premium cabins and long-haul up 5 to 20%, Advantage up 10 to 15%).
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
Has Singapore Airlines KrisFlyer changed its name or currency recently?
No. Singapore Airlines' page on the 2025 KrisFlyer changes lists no change to the programme's name or to KrisFlyer miles: the changes were better redemption rates, Scoot award flights, Elite miles and PPS Value on Kris+, KrisShop and Pelago spend, and a new redemption type called Access. The Kris+ app keeps KrisPay miles as a separate wallet: you can top it up by converting KrisFlyer miles 1:1, and the KrisFlyer overview page says KrisPay miles transfer to KrisFlyer at 1:1 within 21 days of the earn transaction.
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
When did Singapore Airlines KrisFlyer last devalue its award prices?
1 November 2025, for bookings ticketed from that date. Saver awards rose 5% in Business and First/Suites within Asia and the South West Pacific and in all cabins to Europe and the USA, and 10 to 20% on flights to and from Africa, the Middle East and Turkey (Zone 10). Advantage awards rose 10 to 15% in every other zone, and in Zone 10 by 5% in Economy, 18% in Business and 15% in First/Suites. The only cut was 5% off Economy Saver within Asia and the South West Pacific; the upgrade charts changed the same day, and tickets issued before 1 November 2025 kept the old rates.
Source: Singapore Airlines: adjustments to award rates for flight redemptions and upgrades (PDF)
What changes has Singapore Airlines KrisFlyer announced for the coming year?
The KrisFlyer and Asiana Airlines frequent flyer partnership ends on 16 December 2026. Singapore Airlines' 29 January 2026 release on its Malaysia Airlines joint business lists joint fare products and coordinated schedules among potential initiatives, with details to be communicated as they are rolled out. The one-way award chart linked from the redeem page is still the one effective 1 November 2025 and notes no later rate changes.
How does Singapore Airlines KrisFlyer notify members of changes?
Only through reasonable efforts: section A.4 of the terms says Singapore Airlines will use reasonable efforts to notify members of material changes, but that members are responsible for keeping themselves up to date, and any use of the programme counts as acceptance of an amendment. Section A.3 also lets it modify the programme and these terms at its sole discretion without prior notice.
What changed most recently in how Singapore Airlines KrisFlyer elite status is earned?
From 1 September 2025 ground spend counts toward status: 1 Elite mile per S$1 on Kris+, KrisShop and Pelago, capped at 5,000 Elite miles toward Elite Silver and 10,000 toward Elite Gold, with PPS Club members earning 1 PPS Value per S$3 up to 2,500 or 5,000 PPS Value. Against the 25,000 and 50,000 Elite miles that Singapore Airlines' KrisFlyer page sets for Elite Silver and Gold, those caps are 20% of each threshold.
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
When was Singapore Airlines KrisFlyer founded?
KrisFlyer launched in 1999, letting members earn miles when they fly Singapore Airlines in any class of travel and redeem them for awards. Singapore Airlines itself dates from 1972, when Malaysia-Singapore Airlines separated into two airlines, with roots going back to 1 May 1947, when a Malayan Airways Airspeed Consul took off from Singapore's Kallang Airport on the first of three weekly flights to Kuala Lumpur, Ipoh and Penang.
Source: Singapore Airlines: Our heritage
Pages these answers were read from
- Singapore Airlines: KrisFlyer and PPS Club overview · official page
- Singapore Airlines: KrisFlyer terms and conditions · official page
- Singapore Airlines FAQ: KrisFlyer membership · official page
- Singapore Airlines FAQ: Digital KrisFlyer membership card · official page
- Singapore Airlines: SingaporeAir mobile app · official page
- Singapore Airlines FAQ: KrisFlyer account login · official page
- Singapore Airlines FAQ: HighFlyer business travel programme · official page
- Singapore Airlines: Fare types · official page
- Singapore Airlines: KrisFlyer Elite benefits · official page
- Singapore Airlines: mySQupgrade · official page
- Singapore Airlines: Earn miles when you fly · official page
- Singapore Airlines: KrisFlyer mileage accrual levels on partner airlines (PDF) · official page
- Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF) · official page
- Singapore Airlines: Other airline partners · official page
- Singapore Airlines: KrisFlyer tiers · official page
- Singapore Airlines: Ground transport partners · official page
- Singapore Airlines: Claim missing miles · official page
- Singapore Airlines: Help centre · official page
- Singapore Airlines: KrisFlyer co-brand cards · official page
- Singapore Airlines: Financial services partners · official page
- Singapore Airlines: Other ways to redeem miles · official page
- Singapore Airlines: KrisFlyer promotions · official page
- Singapore Airlines: Other KrisFlyer partners · official page
- Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles · official page
- Singapore Airlines FAQ: PPS Club · official page
- Singapore Airlines: KrisFlyer Milestone Rewards · official page
- Singapore Airlines: PPS Club · official page
- Singapore Airlines: PPS Club and Solitaire PPS Club qualification · official page
- Singapore Airlines: Redeem miles for flights · official page
- Singapore Airlines: Access redemption FAQ (PDF) · official page
- Singapore Airlines: KrisFlyer terms and conditions · official page
- Singapore Airlines: Mix miles and cash · official page
- Singapore Airlines: Star Alliance Round The World Award · official page
- Singapore Airlines: One-way Saver and Advantage award chart (PDF) · official page
- Singapore Airlines FAQ: Seat selection · official page
- Singapore Airlines: Checked baggage · official page
- Singapore Airlines: Award tickets on Star Alliance airlines · official page
- Singapore Airlines: Award tickets on partner airlines · official page
- Singapore Airlines: Star Alliance round-trip award chart (PDF) · official page
- Singapore Airlines: KrisFlyer service fees · official page
- Singapore Airlines: Star Alliance upgrade booking classes (PDF) · official page
- Singapore Airlines FAQ: Fuel and insurance surcharges · official page
- Singapore Airlines FAQ: Mix KrisFlyer miles and cash · official page
- Singapore Airlines FAQ: Cancellations and refunds · official page
- Singapore Airlines FAQ: Booking online · official page
- Singapore Airlines FAQ: Waitlist redemption bookings · official page
- Singapore Airlines: One-way upgrade award chart (PDF) · official page
- Singapore Airlines: Flight upgrades on partner airlines · official page
- Singapore Airlines: SilverKris Lounges · official page
- Singapore Airlines: Donate miles · official page
- Singapore Airlines: SilverKris and KrisFlyer Gold Lounge access policy (PDF) · official page
- Singapore Airlines: PPS Club and KrisFlyer Elite privileges by fare · official page
- Singapore Airlines: Star Alliance · official page
- Singapore Airlines newsroom: Malaysia Airlines joint business partnership · official page
- Singapore Airlines: KrisFlyer and Alaska Airlines partnership FAQ (PDF) · official page
- Singapore Airlines FAQ: SIA-Scoot codeshare flights · official page
- Singapore Airlines: Hotels and serviced residences partners · official page
- Star Alliance: Redeem miles or points with Star Alliance · official page
- Singapore Airlines: Kris the chatbot · official page
- Singapore Airlines FAQ: Two-factor authentication · official page
- Singapore Airlines: Feedback and enquiry forms · official page
- Singapore Airlines FAQ: Unaccompanied minors · official page
- Singapore Airlines: Travelling with pets · official page
- Singapore Airlines FAQ: Student · official page
- Singapore Airlines: Disability assistance · official page
- Singapore Airlines: KrisFlyer programme changes and enhancements · official page
- Singapore Airlines: adjustments to award rates for flight redemptions and upgrades (PDF) · official page
- Singapore Airlines: Star Alliance airline partners · official page
- Singapore Airlines: Our heritage · official page