Singapore Airlines KrisFlyer: 248 questions answered
Everything members ask about Singapore Airlines KrisFlyer, answered from Singapore Airlines' own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Singapore Airlines KrisFlyer?
Sign up free on singaporeair.com using the KrisFlyer registration form (singaporeair.com/en_UK/ppsclub-krisflyer/registration-form/); membership is immediate and you can start earning and redeeming straight away.
Does it cost anything to join Singapore Airlines KrisFlyer?
No. KrisFlyer is free to join, and the terms state the enrolment fee is "waived until further notice" (section B.8).
Is there a minimum age to join Singapore Airlines KrisFlyer, and can children have their own account?
Membership is open to anyone aged two or over. Children aged 2 to 16 ("Minors") need parental or guardian consent and get their own account, which can be linked to a parent or guardian's KrisFlyer account; corporations cannot join.
Where do I find my Singapore Airlines KrisFlyer membership number?
Your KrisFlyer number is on your account page once you log in at singaporeair.com. If you have forgotten it, use the KrisFlyer number search under Log-in Help or contact KrisFlyer Membership Services; do not re-enrol, because each person may hold only one account.
Does Singapore Airlines KrisFlyer issue a physical membership card, and do I need one?
Elite Silver and Elite Gold members have not received physical cards since March 2021; the digital KrisFlyer card lives in the SingaporeAir app (tap the mini e-Card next to your miles balance, version 22.1.0 or later) and can be added to Apple or Google Wallet. PPS Club members still get a physical card, and a printed KrisFlyer card is also accepted; show the card when you travel or transact with partners, and call +65 6789 8188 for a free replacement.
Source: Singapore Airlines FAQ: Digital KrisFlyer membership card
Does Singapore Airlines have an app for managing Singapore Airlines KrisFlyer, and what can it do?
Yes, the SingaporeAir app for iOS and Android. It books Singapore Airlines and partner flights, pre-selects seats and meals (including Book the Cook), checks you in with a wallet boarding pass, tracks flights and bags, shows your KrisFlyer miles balance and tier, holds your digital membership card and handles password resets with two-factor authentication.
How do I change the name on my Singapore Airlines KrisFlyer account after marriage or a legal name change?
Write to KrisFlyer Membership Services with the legal documents proving the change; the terms say any change of name, date of birth or gender on your record is accepted on written notification with supporting legal proof (section B.6).
I accidentally created two Singapore Airlines KrisFlyer accounts. Can they be merged?
Multiple memberships are not permitted: each member may hold only one KrisFlyer account and joint accounts are not allowed (section B.7), so contact KrisFlyer Membership Services to have the duplicate dealt with rather than keep both.
How do I close my Singapore Airlines KrisFlyer account, and what happens to my miles?
You can end your membership at any time by giving Singapore Airlines written notice. Once received, any outstanding KrisFlyer miles, Elite miles, status credits, rewards and privileges are forfeited without compensation and cannot be transferred (section C.5), so redeem first.
Can I join Singapore Airlines KrisFlyer if I live outside the airline's home country?
Yes. The terms limit membership by age (2+) and to individuals rather than companies, not by country of residence, and the earn-on-the-ground network spans co-brand cards and partners in many markets.
How do I update my email, address or phone number with Singapore Airlines KrisFlyer?
Log in to your KrisFlyer account on singaporeair.com and open Profile: Personal Details holds your name and contact details, and Preferences holds your newsletter and reminder settings. A name change is done the same way under Profile > Personal Details.
What do I do if I am locked out of my Singapore Airlines KrisFlyer account?
Three wrong log-in attempts lock a KrisFlyer account. To unlock it, click Log in then Reset password on singaporeair.com or in the SingaporeAir app, follow the link sent to your registered email and pass the two-factor check; otherwise wait 24 hours or call KrisFlyer Membership Services on +65 6789 8188.
If I join Singapore Airlines KrisFlyer after a flight, can I still claim miles for it?
Yes, for Singapore Airlines flights only: retroactive claims for flights taken before you enrolled are accepted if the flight was within the window before joining (the terms say up to six months before enrolment, section E.4; the claims page says up to 30 days). Partner flights before enrolment are not claimable.
Does Singapore Airlines have a separate program for small businesses, and can I earn in both?
Yes: HighFlyer, for registered businesses of any size, with basic, Silver, Gold and invitation-only Platinum tiers. The company earns 5 HighFlyer points per S$1 of base fare and carrier surcharges (6 for Gold and Platinum, half on Economy Value, nothing on Economy Lite, group or redemption tickets) while the traveller still credits KrisFlyer miles to their own account; points are valid 36 months and offset ticket costs from 1,000 points but cannot buy upgrades or award flights.
Source: Singapore Airlines FAQ: HighFlyer business travel programme
Earning on Singapore Airlines flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are miles calculated on Singapore Airlines flights: by fare paid, by distance, or by a fixed amount?
By distance and booking class. KrisFlyer miles are awarded on the great-circle distance flown between departure and arrival airports, multiplied by a percentage set by the booking class letter (50% to 200% on Singapore Airlines), plus any Elite or promotional bonuses.
How many miles do I earn per dollar (or per mile flown) on Singapore Airlines?
KrisFlyer does not earn per dollar on flights. On Singapore Airlines you earn a percentage of miles flown by booking class: Suites/First (A, F) 200%; Business Z, C, J 150% and D, U 125%; Premium Economy S, T 125% and R, L, P 100%; Economy B, E, Y 100%, M, H, W 75%, and Q, N, V, K, G 50%.
Do basic economy or light fares on Singapore Airlines earn miles?
Yes, at half rate: Economy Lite (V, K) and Economy Value (Q, N) fares earn 50% of flown miles, against 75% for Economy Standard (M, H, W) and 100% for Flexi (Y, B, E). Lite fares cannot be upgraded with miles, and the Elite Silver 25% bonus does not apply to Q, N, V, K or G bookings.
Source: Singapore Airlines: Fare types
What elite bonus do status members earn on Singapore Airlines flights?
KrisFlyer Elite Silver members earn 25% extra KrisFlyer miles on Singapore Airlines and Scoot flights, except in the deep-discount Economy classes Q, N, V, K and G. Separately, KrisFlyer Milestone Rewards add 25% bonus miles per segment once you pass 20,000 Elite miles in a calendar year, 50% at 30,000 and double miles at 60,000.
How long after a flight do miles post to my Singapore Airlines KrisFlyer account?
Allow two weeks for Singapore Airlines flights (the claims page says two to four weeks) and four weeks for KrisFlyer partner airline flights; non-airline partner activity can take six to eight weeks. If nothing has posted by then, file a missing miles claim.
Do award tickets earn miles or status credit on Singapore Airlines?
No. Award tickets and redemption tickets are listed among the fares that earn no KrisFlyer miles (section D.5.e.i), and a ticket paid entirely with miles earns no Elite miles or PPS Value either.
Which Singapore Airlines tickets earn no miles at all?
Industry discount, agency discount, award and redemption tickets, infant fares, charter flights and other special discounted fares specified by Singapore Airlines earn nothing. Codeshare flights marketed by Singapore Airlines but operated by a non-KrisFlyer partner airline also earn no miles.
Do taxes, fees and surcharges on an Singapore Airlines ticket earn miles?
Taxes are irrelevant to flight miles, which are distance-based rather than spend-based. Where spend does matter, for PPS Value and mix-miles-and-cash bookings, the calculation explicitly excludes airport taxes.
If I upgrade a ticket on Singapore Airlines, do I earn miles on the original fare or the upgraded cabin?
On the original fare. mySQupgrade, the fixed-price paid upgrade offered up to nine hours before departure, does not change your fare conditions, so KrisFlyer miles, Elite miles and PPS Value accrue on the booking class you originally bought; it is not offered on Economy Lite, Economy Value, Premium Economy Lite or award tickets.
Source: Singapore Airlines: mySQupgrade
Do infant or child tickets on Singapore Airlines earn miles?
Infant fares earn no KrisFlyer miles (section D.5.e.i). A child aged two or over on a child fare can hold their own KrisFlyer account and earn on it.
Do group bookings, tour packages or charter flights on Singapore Airlines earn miles?
Charter flights earn no KrisFlyer miles (section D.5.e.ii). Group or package fares earn according to their booking class letter, unless they fall under the "other special discounted tickets" Singapore Airlines excludes.
Do employee, industry or heavily discounted fares on Singapore Airlines earn miles?
No. Industry discount and agency discount tickets are specifically excluded from earning KrisFlyer miles, and they are also ineligible for upgrade awards.
How do I add my Singapore Airlines KrisFlyer number to an existing Singapore Airlines booking?
Provide your KrisFlyer number when you book or, failing that, at check-in: the terms require the number to be quoted at reservation and the membership card presented (or your account logged in for online check-in), and the booking must be in your passport name as it appears on your account.
Does Singapore Airlines have a calculator to estimate miles for a flight?
Yes. The KrisFlyer miles calculator at singaporeair.com/krisflyer/miles/miles-calculator estimates miles earned for a route and booking class, and has a redeem mode for award pricing.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Singapore Airlines KrisFlyer?
All Star Alliance member airlines, Star Alliance Connecting Partners, Scoot and a set of other airline partners (the terms name Virgin Australia as counting for Elite status). The full booking-class accrual table is in the KFOALLevels PDF linked from the earn-when-you-fly page.
How are miles calculated on partner airline flights credited to Singapore Airlines KrisFlyer?
Same principle as SIA flights: great-circle distance flown multiplied by a booking-class percentage, but the percentages vary by partner. The terms direct you to the online accrual table (the KFOALLevels chart) or KrisFlyer Membership Services for each partner's rates.
Which booking classes on partner airlines earn miles in Singapore Airlines KrisFlyer, and which earn nothing?
Each partner has its own accrual chart. Lufthansa and SWISS pay 200% in First (A, F), 150% in Business C, D, J and 125% in Z, P, then 100% for Y, B, 75% for M, U, H, 50% for Q, V, W, S and just 10% for T; United pays 125% for C, D, J and as little as 10% for N; Virgin Australia pays 200% for Business C, D, J; and classes missing from a chart earn nothing (Lufthansa City flights are excluded altogether).
Source: Singapore Airlines: KrisFlyer mileage accrual levels on partner airlines (PDF)
Do partner airline flights count toward elite status in Singapore Airlines KrisFlyer?
Yes for Star Alliance airlines and Virgin Australia: Elite miles earned on Singapore Airlines, Star Alliance partners and Virgin Australia count toward Elite Silver and Elite Gold. PPS Value, however, comes only from spend on SIA Suites, First and Business Class.
Does it matter whether a partner flight is ticketed by Singapore Airlines or by the partner for Singapore Airlines KrisFlyer earning?
For the partnerships Singapore Airlines documents, no: the Garuda Indonesia FAQ says you can add your KrisFlyer number to a Singapore Airlines booking at booking, check-in or the kiosk, or enter it on Garuda's own platforms before departure if you bought direct, and the operating flight and booking class decide the credit. Note that miles from Garuda flights do not count toward Elite status, and codeshares operated by Garuda credit only to KrisFlyer or GarudaMiles.
Source: Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF)
Which non-alliance airlines partner with Singapore Airlines KrisFlyer for earning?
Outside Star Alliance, KrisFlyer lists Garuda Indonesia, JetBlue, Malaysia Airlines, Olympic Air, Scandinavian Airlines and Virgin Australia as earning partners, plus Juneyao Air as a Star Alliance Connecting Partner and Scoot. Alaska Airlines left the partnership on 1 October 2025, with flights flown up to 31 December 2025 still eligible for credit.
How long do partner airline flights take to post to Singapore Airlines KrisFlyer?
Allow four weeks for partner airline flights to appear (versus two weeks for SIA). Missing miles claims are accepted within six months of the flight and can take up to eight weeks to credit.
Can I credit different flights on the same ticket to different programs, or must the whole ticket go to Singapore Airlines KrisFlyer?
Credit is decided flight by flight: the KrisFlyer terms say a member can be credited with only one frequent flyer programme for each flight or transaction, and if you try to earn with more than one programme for the same flight, the KrisFlyer miles and status credits for that flight are forfeited (section D.12). For a Singapore Airlines ticket paid with KrisFlyer miles, the mix-miles-and-cash FAQ adds that any miles earned can only be credited to your KrisFlyer account.
Do Singapore Airlines KrisFlyer elite members earn a bonus on partner airline flights?
The Elite Silver and Elite Gold 25% tier bonus applies to actual miles flown with Singapore Airlines and Scoot; the tier page does not extend it to partner airlines, and tier bonuses never count as Elite miles.
Where does Singapore Airlines publish the partner earning charts for Singapore Airlines KrisFlyer?
On the earn-when-you-fly page, which links to the partner airline accrual chart PDF (KFOALLevels.pdf) and to separate pages for Star Alliance partners, Star Alliance Connecting Partners, Scoot and other airline partners.
Can I earn miles on trains, buses or ferries through Singapore Airlines KrisFlyer?
No. KrisFlyer has no rail, bus or ferry earning partner; its ground transport partners are car rental firms (Avis, Budget, Europcar, Hertz, SIXT, QEEQ), Grab, Hertz Chauffeur and SIXT Ride, and the Esso and Shell fuel programmes in Singapore.
Missing miles and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing miles from Singapore Airlines KrisFlyer?
Within six months of the flight or transaction date (section E.2). For flights taken before you joined, only Singapore Airlines flights can be claimed, within the pre-enrolment window.
How do I file a missing miles claim with Singapore Airlines KrisFlyer?
Log in to your KrisFlyer account and complete the online form under "Make a claim". Wait two to four weeks after an SIA flight (six to eight weeks for non-airline partners) before claiming, and see our missing miles guide.
What information does Singapore Airlines KrisFlyer need for a missing miles claim?
For flights, your ticket and flight details booked in your passport name with your membership number. For non-airline partners the terms ask for a copy of the hotel bill, the car rental agreement or the original purchase receipt (section E.5).
How do I claim missing miles for a partner airline flight in Singapore Airlines KrisFlyer?
Same process as SIA flights: log in and use the "Make a claim" form, after waiting about four weeks for the partner flight to post on its own. Claims must be lodged within six months of the flight.
How long does Singapore Airlines KrisFlyer take to process a retroactive claim?
Up to eight weeks after KrisFlyer receives the claim (section E.5).
Can I claim miles for flights taken before I joined Singapore Airlines KrisFlyer?
Only for Singapore Airlines flights, and only recent ones: the terms allow flights up to six months before enrolment (section E.4), while the claims page says flights completed up to 30 days before joining. Partner airline flights before you joined cannot be claimed.
My flight was credited to the wrong program. Can Singapore Airlines KrisFlyer move the miles?
No. The KrisFlyer terms do not allow miles to be transferred from another frequent flyer programme into KrisFlyer, or from KrisFlyer to another programme (section D.14), and each flight can be credited to only one programme: if you try to earn on the same flight with two programmes, the KrisFlyer miles and status credits for that flight are forfeited (section D.12).
Will Singapore Airlines KrisFlyer credit a flight if the name on the ticket does not exactly match my account?
The claims page tells you to book in your passport name exactly as recorded on your KrisFlyer account, quote your membership number and present your membership card at check-in. Update your profile with legal proof if your name has changed.
What can I do if Singapore Airlines KrisFlyer rejects a missing miles claim?
Take it up through the PPS Club / KrisFlyer form in Singapore Airlines' Help Centre, which covers missing-miles claims as well as account access and profile issues. Check the claim against the KrisFlyer terms before you write: missing-miles requests are accepted only within six months of the flight or transaction, and any other discrepancy in your account should be reported within three months of the transaction.
Source: Singapore Airlines: Help centre
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Singapore Airlines KrisFlyer credit cards, and in which countries?
There is no US KrisFlyer card. Co-brand cards are issued by American Express and UOB in Singapore, SBI Card in India, China Minsheng Bank in China, JCB and Sumitomo Mitsui in Japan, BCA in Indonesia, Maybank (Amex) in Malaysia, UOB in Thailand, EastWest Bank in the Philippines and Shinhan Card in South Korea; the HSBC Star Alliance card in Australia is closed to new applications.
How many miles per dollar do Singapore Airlines KrisFlyer credit cards earn?
Rates are set per country. In Singapore the KrisFlyer UOB Credit Card earns 3 miles per S$1 on Singapore Airlines, Scoot, KrisShop, Kris+ and Pelago and 1.2 miles per S$1 elsewhere; the American Express KrisFlyer Credit Card earns 2 miles per S$1 on SIA spend and 1.1 miles per S$1 on everything else (1.2 on the Ascend version). In India the KrisFlyer SBI Card APEX earns 10 miles per INR 200 on SIA and 6 miles per INR 200 elsewhere.
What sign-up bonus do Singapore Airlines KrisFlyer credit cards typically offer?
Welcome bonuses are modest by US standards: 5,000 miles on the KrisFlyer UOB Credit Card, up to 17,000 miles on the Amex KrisFlyer Credit Card and up to 40,000 on the Amex KrisFlyer Ascend (Singapore offers listed as ending 30 June 2025), 10,000 miles on the KrisFlyer SBI Card APEX in India and 15,000 miles on the Shinhan KrisFlyer card in Korea.
Can credit card spending earn elite status or tier credit in Singapore Airlines KrisFlyer?
Partly. Non-flight Elite miles (including from co-brand card spend) count up to 5,000 toward Elite Silver and 10,000 toward Elite Gold per rolling 12 months; non-flight PPS Value is capped at 2,500 toward PPS Club.
Which bank points transfer to Singapore Airlines KrisFlyer, and at what ratio?
In the US, Chase Ultimate Rewards converts 1,000 points to 1,000 KrisFlyer miles, and American Express Membership Rewards, Capital One, Citi ThankYou and Brex (1:1 for Brex Exclusive, 1.5:1 otherwise) also transfer. Hotel programmes convert too: Hilton Honors 4,000 points to 500 miles, IHG 10,000 to 2,000, World of Hyatt 5,000 to 2,000, Accor 2,000 to 1,000 and Marriott Bonvoy in both directions. See the full list at transfer partners.
How long do bank point transfers to Singapore Airlines KrisFlyer take?
Singapore Airlines quotes up to 15 business days for miles to post after a conversion request from almost every bank partner. Capital One and Brex transfers are only released monthly after the card payment due date, Cathay United Bank takes 12 to 21 working days and IG up to 30 working days.
Can I transfer miles back out of Singapore Airlines KrisFlyer to a bank program?
Not to a bank. KrisFlyer miles can only be converted out to selected hotel and retail schemes, for example Marriott Bonvoy at 4 miles to 3 points (minimum 3,000 miles, 250,000 a year), Velocity at 1.55 miles per point (minimum 5,000, irreversible), Shangri-La Circle, Accor ALL, CapitaStar, Esso Smiles, Link Rewards and yuu Rewards.
Does Singapore Airlines KrisFlyer run transfer bonuses from bank programs?
Singapore Airlines does not publish bank transfer bonuses on its own promotions page; as of September 2026 the KrisFlyer promotions list is made up of hotel, car rental and partner earning bonuses, and the only conversion offer shown is Marriott Bonvoy giving 3 points per 4 miles converted. Bank-side bonuses, when they happen, come from the card issuer.
Must the bank account and Singapore Airlines KrisFlyer account be in the same name for a transfer?
Yes. The partner page states that the registered name with the participating bank must match the registered name on your KrisFlyer account for a conversion to go through.
Do Singapore Airlines KrisFlyer credit cards have annual fees, and what perks offset them?
Yes, and the offsets are mostly status and vouchers rather than lounge passes: the Amex KrisFlyer Credit Card waives the fee in year one, the Amex KrisFlyer Ascend gives Elite Gold after S$15,000 of SIA spend plus a Hilton night, the KrisFlyer UOB card fast-tracks Elite Silver at S$5,000 of SIA spend, the CMBC World card in China charges CNY 3,600 (waived for PPS Club members) and the Shinhan card in Korea charges KRW 247,000.
Do any Singapore Airlines KrisFlyer credit cards include a companion fare or free flight certificate?
No KrisFlyer co-brand card comes with a companion fare. The closest equivalents are upgrade and miles vouchers: the Amex Singapore Airlines Solitaire PPS card gives a complimentary Business-to-Suites/First upgrade at S$50,000 of spend and a 50,000-mile voucher at S$75,000.
Is there a business credit card for Singapore Airlines KrisFlyer?
No KrisFlyer co-brand business card is listed. US businesses can instead move Brex points to KrisFlyer at 1:1 (Brex Exclusive) or 1.5:1, and companies can enrol in the separate HighFlyer corporate programme.
Can I get a Singapore Airlines KrisFlyer credit card if I live outside the United States?
Co-brand cards are only issued to residents of Singapore, India, China, Japan, Indonesia, Malaysia, Thailand, the Philippines and South Korea. Americans earn KrisFlyer miles through transfer partners instead: Chase Ultimate Rewards (1:1), American Express Membership Rewards, Capital One, Citi ThankYou and Brex all convert to KrisFlyer.
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying miles.
Does Singapore Airlines KrisFlyer have an online shopping portal, and how does it work?
Not a traditional shopping portal: instead KrisShop (up to 4 miles per SGD 1), the Kris+ lifestyle app (up to 6 KrisPay miles per SGD 1 at more than 1,900 Singapore outlets) and Pelago experiences (3 miles per SGD 1) are the retail earning channels.
Does Singapore Airlines KrisFlyer have a dining rewards program?
Yes, through the Kris+ app: pay at partner restaurants and retailers in Singapore (plus Australia, Hong Kong, India, Indonesia and South Korea) to earn up to 6% back in miles, then transfer KrisPay miles to KrisFlyer 1:1 within 21 days.
Source: Singapore Airlines: Kris+
Which hotel chains earn miles in Singapore Airlines KrisFlyer, and can hotel points be converted?
The overview highlights Dusit, Chatrium, Maitria and Expedia among more than 1,300 non-airline partners, with hotels and serviced residences as a partner category. Hotel-stay miles take six to eight weeks to post and claims need a copy of the hotel bill.
Which car rental companies earn miles in Singapore Airlines KrisFlyer?
Avis, Budget, Europcar, Hertz and SIXT each pay 500 KrisFlyer miles per qualifying rental (Hertz pays 250 in Asia and Avis adds 1,000 bonus miles on a first rental), and QEEQ.com pays 2 miles per US$1. Quote the KrisFlyer discount code or membership number at booking and allow up to 30 business days for posting.
Can I earn miles by taking surveys with Singapore Airlines KrisFlyer?
No. KrisFlyer lists no survey or opinion-panel partner; its non-travel earning partners are retailers, energy and telecom firms, education providers and loyalty schemes such as Razer Silver and Kolet.
Can I buy miles from Singapore Airlines KrisFlyer, at what price, and is there a yearly cap?
Only as a top-up: if you already hold at least 50% of the miles for an award, you can buy up to 50% of the shortfall at USD 0.04 per mile (or local equivalent). Purchased miles must be redeemed immediately and the payment is non-refundable (section I.19).
Does Singapore Airlines KrisFlyer run bonus promotions on buying miles?
No. Buying miles is only a top-up: you must already hold at least half the miles needed for the award you are booking, the purchase price is non-refundable, and the KrisFlyer promotions page lists no bonus on bought miles (its offers are hotel, car rental and partner earning bonuses).
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I gift miles to another Singapore Airlines KrisFlyer member?
No. KrisFlyer does not allow miles to be moved between accounts, and the FAQ says as much ("our earning and redemption processes are designed to maximize the benefits for individual travelers"). Instead, add the person as one of your five redemption nominees and book the award for them from your own account.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Are there phone, internet, energy or subscription partners that earn miles in Singapore Airlines KrisFlyer?
A few, mostly in Singapore and Australia: PacificLight Energy pays up to 1.2 miles per kWh, Singtel Tourist eSIM plans earn miles, and in Australia Econnex pays 3,000 miles for switching electricity, gas, internet or solar and 1,500 for a mobile plan.
Can I earn miles on fuel or groceries with Singapore Airlines KrisFlyer?
In Singapore, Esso Smiles and Shell GO+ points convert at 150 points to 100 KrisFlyer miles (Esso auto-conversion is 100 to 100), and yuu Rewards converts at 3.6 points per mile. In India, IndianOil XTRAREWARDS converts 8 points to 1 mile and LuLu Hypermarket 40 Smile points to 1 mile.
Can I earn miles on Airbnb, vacation rentals or cruises with Singapore Airlines KrisFlyer?
There is no Airbnb partnership. Cruises earn 2 miles per US$1 through KrisFlyer Cruise (and can be paid with miles at 200 miles per US$1), Agoda pays 3 miles per US$1 on hotels and Expedia 2 miles per S$1; bookings through KrisFlyer vRooms do not earn miles.
Does in-flight Wi-Fi, duty free or onboard purchases earn miles on Singapore Airlines?
Wi-Fi is free and unlimited for KrisFlyer members on most Singapore Airlines aircraft, so there is nothing to earn on it. KrisShop purchases earn up to 4 miles per S$1 when your KrisShopper account is linked, but miles cannot be used to pay for inflight purchases.
Where does Singapore Airlines KrisFlyer list its current earning promotions?
On the KrisFlyer promotions hub (singaporeair.com/plan-travel/promotions/kf-promotions/) and the "Earn bonus miles" section of the earn pages; in September 2026 it lists hotel bonuses with Dusit, Chatrium and Maitria and an Expedia offer of 2 miles per SGD 6.
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Singapore Airlines KrisFlyer?
KrisFlyer (base), KrisFlyer Elite Silver, KrisFlyer Elite Gold, then the premium-cabin track: PPS Club and Solitaire PPS Club.
How do I qualify for elite status in Singapore Airlines KrisFlyer: by spending, segments, distance or points?
Two metrics. Elite Silver and Gold are earned with Elite miles, a distance-times-booking-class figure earned on SIA, Scoot, Star Alliance and Virgin Australia flights. PPS Club is earned with PPS Value, calculated from Singapore dollars spent (excluding airport taxes) on SIA Suites, First and Business Class tickets.
What are the qualification thresholds for each Singapore Airlines KrisFlyer tier?
Elite Silver: 25,000 Elite miles in 12 consecutive months. Elite Gold: 50,000 Elite miles in 12 consecutive months. PPS Club: 25,000 PPS Value in 12 consecutive months, and Solitaire PPS Club: 50,000 PPS Value earned while a PPS Club member.
When does the Singapore Airlines KrisFlyer qualification year start and end, and how long does status last?
It is individual rather than calendar-based: Elite miles are counted over a rolling 12 consecutive months for the upgrade, then reset to zero at the end of your personal Elite membership year, which runs 12 months from the date of upgrade or renewal.
Do partner airline flights count toward Singapore Airlines KrisFlyer status?
Yes for Star Alliance airlines and Virgin Australia (plus Scoot), whose Elite miles count toward Elite Silver and Gold. Partner flights never count toward PPS Club, which requires SIA premium-cabin spend.
Does Singapore Airlines KrisFlyer offer a status match or status challenge?
Not a general one. The only published route is the Preferred Partnership Program with Marriott Bonvoy, where Platinum, Titanium and Ambassador Elite members get complimentary KrisFlyer Elite Silver (one registration per person). Otherwise status fast-tracks come through co-brand cards, for example Elite Gold after S$15,000 of SIA spend on the Amex KrisFlyer Ascend.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Does Singapore Airlines KrisFlyer offer lifetime or million-miler status?
Not for KrisFlyer tiers: the terms have no lifetime provision for Elite Silver or Gold. The only permanent status is Solitaire PPS Club Life, a legacy category whose members no longer need Reserve Value to keep their status; everyone else requalifies yearly (25,000 PPS Value for PPS Club, 50,000 for Solitaire PPS Club).
Source: Singapore Airlines FAQ: PPS Club
If I fall short of requalifying, does Singapore Airlines KrisFlyer drop me one tier or all the way?
For PPS Club, yes: a member who ends the year below 25,000 PPS Value plus Reserve Value drops to KrisFlyer Elite Gold (first-year PPS members drop to Elite Gold or Elite Silver). For Elite Silver and Gold the published rule is simply that you must earn the same 25,000 or 50,000 Elite miles again within your membership year; no soft landing is documented.
Source: Singapore Airlines FAQ: PPS Club
What baggage benefits do Singapore Airlines KrisFlyer elite members get?
Elite Silver and Gold get an additional complimentary baggage allowance on Singapore Airlines, and Elite Gold adds priority baggage handling; PPS Club members get double the standard checked baggage allowance on SIA.
Which Singapore Airlines KrisFlyer tiers get lounge access, and where?
Elite Gold gets access to KrisFlyer Gold lounges and Star Alliance Gold lounges worldwide; Elite Silver gets none. PPS Club members use the Business Class SilverKris Lounge area and Solitaire PPS Club the First Class area.
Do Singapore Airlines KrisFlyer elite members get complimentary upgrades, and how are they prioritised?
No complimentary upgrades. Elite Silver and Gold get priority on the reservation waitlist and airport standby, and KrisFlyer Milestone Rewards hand out Advance Upgrade vouchers once you earn 75,000 Elite miles (short-haul) or 100,000 Elite miles (Economy to Premium Economy) in a calendar year, subject to availability.
Do Singapore Airlines KrisFlyer elite members get free seat selection or extra-legroom seats?
Elite Silver gets complimentary Standard Seat selection in Economy on Singapore Airlines (and free seat selection plus BoardMeFirst on Scoot); Elite Gold adds complimentary Forward Zone Seat selection in Economy.
Which fees does Singapore Airlines KrisFlyer waive for elite members?
Elite Silver and Gold get complimentary seat selection (Standard and Forward Zone respectively) that others pay for, and Elite Gold has the fee waived on the first flight date or time change per Scoot booking. Elites can also extend expiring miles for a year rather than six months.
What do Singapore Airlines KrisFlyer tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Elite Gold is the Star Alliance Gold tier: the tiers page gives Elite Gold access to Star Alliance and KrisFlyer Gold lounges worldwide, while Elite Silver's benefits are limited to SIA and Scoot (seat selection, priority check-in and boarding, extra baggage).
Can elite benefits in Singapore Airlines KrisFlyer be shared with family or a companion?
Only at the very top: Solitaire PPS Club members receive a Solitaire PPS Club Supplementary card for sharing privileges. Elite Silver, Elite Gold and ordinary PPS Club benefits are personal, and the terms prohibit pooling miles or status credits.
Source: Singapore Airlines: PPS Club
Do surplus qualifying points roll over to the next year in Singapore Airlines KrisFlyer?
No. Elite miles reset to zero at the end of your Elite membership year (12 months from upgrade or renewal), so surplus miles do not carry forward.
Can I gift or nominate someone for status in Singapore Airlines KrisFlyer?
Not in KrisFlyer: the terms say membership is strictly personal and cannot be transferred. The one exception sits at the top of the programme, where Solitaire PPS Club members can name a supplementary cardholder who enjoys many, but not all, Solitaire privileges.
Source: Singapore Airlines: PPS Club and Solitaire PPS Club qualification
Can I buy status or top-up missing qualifying points in Singapore Airlines KrisFlyer?
Not directly, but non-flight spend can contribute a capped amount: up to 5,000 non-flight Elite miles count toward Elite Silver, 10,000 toward Elite Gold, and up to 2,500 non-flight PPS Value (from Kris+, KrisShop and Pelago at 1 per SGD 3) toward PPS Club in a rolling 12-month period.
Will Singapore Airlines KrisFlyer elite benefits be recognised on partner airlines?
Yes. Elite Silver maps to Star Alliance Silver and Elite Gold to Star Alliance Gold, so priority check-in, boarding, baggage, extra allowance and (for Gold) lounge access with a guest apply across Star Alliance and its Connecting Partners. Gold members also get lounges and priority services on Virgin Australia, Garuda Indonesia and Scandinavian Airlines, and Scoot gives Silver and Gold BoardMeFirst and better seats.
Does Singapore Airlines KrisFlyer offer selectable benefits or milestone rewards for elites?
Yes: KrisFlyer Milestone Rewards give discounts and upgrade rewards as you hit mileage milestones (available from the base tier), and PPS Club members are eligible for PPS Rewards.
Redeeming on Singapore Airlines
How awards are priced, the cheapest redemptions and the booking rules.
Does Singapore Airlines KrisFlyer use a fixed award chart or dynamic pricing for Singapore Airlines flights?
A published chart with a dynamic overlay. Saver and Advantage awards are fixed by zone on the one-way award chart, while "Access" redemptions confirm any seat at a variable, demand-based mileage shown at booking. See the award chart.
What is the cheapest award ticket in Singapore Airlines KrisFlyer?
A Scoot Economy award from 1,500 KrisFlyer miles, or 1,000 miles used as part-payment on a cash fare. The lowest Singapore Airlines Saver awards are on the one-way chart linked from the redeem page.
Can I book one-way awards in Singapore Airlines KrisFlyer, and are they half the round-trip price?
Yes. KrisFlyer publishes a one-way award chart and a round trip is simply twice the one-way miles.
How do I search for award seats on Singapore Airlines?
On singaporeair.com choose Book Trip, tick Redeem flights and search; results show Saver, Advantage and (from 1 November 2025) demand-priced Access options on Singapore Airlines, and you can waitlist Saver or Advantage seats that are not open. Newly enrolled members need a minimum miles balance before award search unlocks, and non-Star Alliance partner awards go through KrisFlyer Membership Services.
What is the difference between saver and standard (or flexible) awards in Singapore Airlines KrisFlyer?
Saver awards need fewer miles but have limited seats, so they reward booking early and being flexible. Advantage awards cost more miles, open up more seats on every flight and include two complimentary stopovers per round trip; Access awards confirm remaining seats at a demand-based price.
Does Singapore Airlines KrisFlyer allow stopovers or open jaws on award tickets?
Advantage awards include two complimentary stopovers (a stop of 24 hours or more, up to 30 days) per round-trip ticket; Saver awards do not include free stopovers.
Can I book a mixed-cabin award in Singapore Airlines KrisFlyer, and how is it priced?
Yes, but it is priced at the top cabin: section J.2.4 of the terms says that when an itinerary includes bookings in different classes, the award level of the highest class applies to the whole award ticket, and the award chart repeats that rule.
Can I pay part in miles and part in cash with Singapore Airlines KrisFlyer?
Yes. On singaporeair.com or the app you can offset part of any SIA fare, including selected taxes, surcharges and ancillaries, with miles at 100 KrisFlyer miles to SGD 1, minimum 1,000 miles. You still earn miles, Elite miles and PPS Value in proportion to the cash portion.
How do I add an infant or child to an award ticket in Singapore Airlines KrisFlyer?
Infants (7 days to under 2 years) cannot be added with miles: an infant ticket on an award booking must be bought with cash. Children aged 2 to 12 need the same number of miles as an adult.
Does Singapore Airlines KrisFlyer offer a round-the-world or multi-city award?
No. Singapore Airlines stopped ticketing the Star Alliance Round The World Award from 1 May 2024 (it cost 200,000 miles in Economy, 280,000 in Business and 405,000 in First), although awards issued before that date stay valid. For a multi-stop trip, the KrisFlyer earning and redeeming FAQ says an award with a complimentary stopover is charged the lower of the sector-by-sector total or the whole-itinerary rate, as long as one award type is used throughout.
Source: Singapore Airlines: Star Alliance Round The World Award
Do awards in Singapore Airlines KrisFlyer book into basic economy or a regular fare?
Neither: award tickets come from separate Saver, Advantage and Access award inventory rather than a Lite fare bucket. Economy Saver awards include free standard seat selection and Economy Advantage awards add free Forward Zone seats, and the checked allowance follows the cabin flown.
What is the minimum number of miles needed to book an award in Singapore Airlines KrisFlyer?
1,000 KrisFlyer miles is the floor for a mix-miles-and-cash booking, and Scoot redemptions start from 1,500 miles for a full Economy award (or 1,000 miles mixing with cash).
What are the best-value redemptions in Singapore Airlines KrisFlyer?
On the chart since 1 November 2025 the low points are Saver awards on Singapore Airlines itself: 8,000 miles one way in Economy or 22,000 in Business to Malaysia, Indonesia and Brunei, 54,500 in Business to Japan or Korea, 72,000 in Business to Australia, 108,500 in Business to Europe and 112,500 to 117,000 in Business to the USA, with Suites/First to Europe at 148,000. Star Alliance round trips start at 18,000 miles. See the award charts.
Source: Singapore Airlines: One-way Saver and Advantage award chart (PDF)
Does flying on an award ticket in Singapore Airlines KrisFlyer earn status or miles?
A full award ticket earns nothing. A mix-miles-and-cash ticket earns KrisFlyer miles, Elite miles and PPS Value in proportion to the amount paid by card (excluding taxes); pay entirely in miles and you earn no miles or status.
Can I select seats on an award ticket in Singapore Airlines KrisFlyer, and is there a charge?
Yes. Elite Silver members get a free Standard seat in Economy on Singapore Airlines whatever the fare type, Elite Gold get a free Forward Zone or Standard seat, and ordinary KrisFlyer members get fare-dependent discounts on advance seat selection.
What baggage allowance do I get on an award ticket in Singapore Airlines KrisFlyer?
The allowance follows the cabin you fly and your tier, not the ticket type: 25 to 30 kg in Economy, 35 kg Premium Economy, 40 kg Business and 50 kg Suites/First (two pieces of 23 or 32 kg to and from the US and Canada), plus 10 kg or a piece for Elite Silver and 20 kg or a piece for Elite Gold. The baggage page sets out no separate rule for award tickets.
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with miles from Singapore Airlines KrisFlyer?
All Star Alliance carriers (Lufthansa, United, ANA, Turkish, Air Canada, EVA, Thai, SWISS and the rest), plus the non-alliance partners Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Air, and Scoot. Alaska Airlines awards ended on 30 September 2025. Some restrictions apply: ANA domestic is Economy only, and SWISS First and Lufthansa City are not redeemable.
Source: Singapore Airlines: Award tickets on Star Alliance airlines
Which partner awards can be booked online with Singapore Airlines KrisFlyer, and which need a phone call?
Star Alliance awards are booked on singaporeair.com (being rolled out to all Star partners progressively), with a Reservation Request form for routings the site cannot build. Awards on Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Air are made through KrisFlyer Membership Services by phone or form, and the offline fee is waived when a transaction is not available online.
Source: Singapore Airlines: Award tickets on partner airlines
How are partner awards priced in Singapore Airlines KrisFlyer?
Star Alliance awards use a zone-based round-trip chart (one-way is half), from 18,000 miles round trip plus at least US$40 in taxes and fees since 1 November 2025; examples are Southeast Asia 1 at 29,000/57,000/84,000 miles in Economy/Business/First and Europe at 110,000/197,000/251,000. A one-way itinerary with a stopover is priced sector by sector, and backtracking routes are not allowed. Garuda, Malaysia Airlines, Virgin Australia and Juneyao each have their own chart.
Source: Singapore Airlines: Star Alliance round-trip award chart (PDF)
Does Singapore Airlines KrisFlyer charge a fee for partner awards?
No booking fee online. The USD 25 (or 2,500-mile) offline service fee is waived when the award cannot be booked on the website, which covers the non-alliance partners booked through Membership Services; taxes, carrier surcharges and fees are still payable on top of the miles.
Which partner airlines add fuel surcharges to Singapore Airlines KrisFlyer awards?
Singapore Airlines passes on whatever the partner airline imposes: the Star Alliance award rules in the KrisFlyer terms make award tickets subject to any fuel or other surcharges imposed by Singapore Airlines or the other partner airlines, plus departure taxes and airport or government fees, all collected in US dollars or the local currency equivalent at ticketing. Singapore Airlines' fuel and insurance surcharges FAQ adds that it folded these surcharges into the base fare on its own flights progressively from 28 March 2017, while flights on other airlines may still carry them depending on each airline's policy.
Can I combine Singapore Airlines and partner flights on one award in Singapore Airlines KrisFlyer?
On Star Alliance, yes: Singapore Airlines and other Star carriers can sit on one award priced from the Star Alliance chart. For the non-alliance partners it is separate tickets; the Garuda Indonesia FAQ states that SIA and Garuda award flights must be ticketed separately.
Source: Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF)
Do partner airlines release the same award seats to Singapore Airlines KrisFlyer as to their own members?
That is up to each partner: the KrisFlyer terms make Star Alliance award tickets and upgrade awards subject to capacity controls by the partner airline, which decides at its sole discretion how many seats to make available for them. You cannot waitlist those seats either, because the terms allow waitlisting only on Singapore Airlines-operated segments and require every Star Alliance award reservation to be confirmed before ticketing.
Which non-alliance airlines can be booked with Singapore Airlines KrisFlyer miles?
Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Air, each with its own award chart (Malaysia Airlines rates effective 2 December 2025, the others 1 November 2025), plus Scoot. Alaska Airlines can no longer be booked since 1 October 2025.
Source: Singapore Airlines: Award tickets on partner airlines
Are stopovers allowed on partner awards in Singapore Airlines KrisFlyer?
Yes on Star Alliance, but a one-way Star Alliance award that includes a stopover is priced by adding up each flight sector rather than the through zone rate, and itineraries that backtrack are not allowed at chart prices.
Source: Singapore Airlines: Star Alliance round-trip award chart (PDF)
Can I use miles to upgrade a partner airline flight through Singapore Airlines KrisFlyer?
Yes, on Star Alliance carriers in eligible fare classes (usually Y and B in Economy; C, D or J to First on Air China, Air India, ANA, EgyptAir, Lufthansa, SWISS, Thai and United). Requests go through KrisFlyer Membership Services with a confirmed booking; ANA only accepts requests within 56 days of departure and excludes domestic flights, and Thai domestic flights are excluded.
Source: Singapore Airlines: Star Alliance upgrade booking classes (PDF)
Can partner awards booked through Singapore Airlines KrisFlyer be changed or cancelled online?
Not online. Partner awards are handled by KrisFlyer Membership Services, and a date, route, flight or carrier change on a partner Saver award costs USD 50 (versus USD 25 on Singapore Airlines). Waitlists are not offered for Star Alliance bookings or upgrades.
Taxes, fees and surcharges on awards
What is added on top of the miles, and which fees can be avoided.
Does Singapore Airlines KrisFlyer add fuel surcharges to award tickets on Singapore Airlines?
Singapore Airlines folded fuel and insurance surcharges into its base fares from 28 March 2017, so awards on its own flights show "taxes, charges and fees" rather than a separate YQ line; the award chart says these start from about US$24 one way and must be paid in cash. Surcharges can still appear on partner-operated or codeshare segments.
Source: Singapore Airlines: One-way Saver and Advantage award chart (PDF)
Does Singapore Airlines KrisFlyer charge a booking fee for award tickets?
Not online. Booking, changing or upgrading through a Singapore Airlines office or hotline costs USD 25 or 2,500 KrisFlyer miles per transaction, waived for PPS Club members and whenever the transaction is not available online.
Does Singapore Airlines KrisFlyer charge extra to book an award by phone?
Yes: USD 25 or 2,500 miles per offline redemption, change, upgrade or membership-service transaction. PPS Club members pay nothing, and the fee is also waived when the site cannot do the transaction (partner awards, stopover and upgrade changes).
Does Singapore Airlines KrisFlyer charge a close-in or last-minute booking fee for awards?
No. The service fee schedule has no close-in booking charge. The only timing rules are that awards cannot be booked for a nominee within 72 hours of adding or replacing that nominee, and waitlists close three weeks before departure.
Which award fees does Singapore Airlines KrisFlyer waive for elite members?
PPS Club members skip the USD 25 offline service fee. Changing a redemption nominee costs 3,000 miles or USD 30 for KrisFlyer members, half that for Elite Silver and nothing for Elite Gold, PPS Club and Solitaire PPS Club. Award change and redeposit fees are the same for every tier.
How much are the typical taxes and fees on a Singapore Airlines KrisFlyer award ticket?
KrisFlyer awards carry the applicable departure taxes, airport and government fees and any carrier-imposed charges (section I.8); the amount depends on the route and is shown at booking. On a mix-miles-and-cash fare selected taxes can be covered with miles at 100 per SGD 1.
How does Singapore Airlines KrisFlyer handle UK Air Passenger Duty and other high departure taxes on awards?
Like any other departure tax: miles do not cover UK Air Passenger Duty, because the KrisFlyer terms have award tickets, upgrade awards and redemption tickets carry the applicable departure taxes and airport or government fees, paid by credit card and collected in US dollars or the local currency equivalent when the award is ticketed (section I.8). Those taxes are refunded if a completely unused award is cancelled (section I.11).
Can I pay the taxes and fees on a Singapore Airlines KrisFlyer award with miles?
On a mix-miles-and-cash fare, yes: miles can offset selected taxes, surcharges and ancillaries at 100 miles per SGD 1. On a classic award ticket the terms make the passenger responsible for departure taxes and airport or government fees.
Are taxes and fees refunded if I cancel a Singapore Airlines KrisFlyer award?
Yes. When a wholly unused award ticket is cancelled and the miles redeposited, the terms state that any taxes will be refunded (section I.11).
How can I reduce the cash cost of a Singapore Airlines KrisFlyer award?
Book online to avoid the USD 25 offline fee, and note that award taxes cannot be offset with mix-miles-and-cash (that option is only for paid fares, seats and ancillaries). Choose Advantage or Access awards if you may need date changes (free versus USD 25), and Elite Gold or PPS Club status removes the nominee-change fee.
Source: Singapore Airlines FAQ: Mix KrisFlyer miles and cash
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Singapore Airlines KrisFlyer charge to change an award ticket?
A date change costs USD 25 on a Saver award and nothing on Advantage or Access awards; a route, cabin or stopover change is USD 25 on any tier. Changes to partner Saver awards cost USD 50. Changing dates after 1 November 2025 never triggers the new award rates, but changing cabin, route or award type does.
What does Singapore Airlines KrisFlyer charge to cancel an award ticket and redeposit the miles?
Miles from a completely unused award, upgrade award or redemption ticket can be redeposited for a fee, provided the miles and ticket are still valid; taxes are refunded (section I.11). See our change and cancellation guide.
How close to departure can I cancel a Singapore Airlines KrisFlyer award?
Before the flight departs. Miles are redeposited for USD 75 (Saver), USD 50 (Advantage or Access) as long as the award and the miles are still valid, but a no-show is charged USD 100 in Economy, USD 200 in Premium Economy and USD 300 in Business or First, and a partly flown award refunds no miles at all.
What happens to my miles if I no-show a Singapore Airlines KrisFlyer award?
A confirmed award passenger who does not turn up is treated as a no-show and a no-show fee may be charged (section I.10); redeposit of the miles is then subject to the usual fee and the ticket still being valid.
How long does Singapore Airlines KrisFlyer take to redeposit miles after a cancellation?
Immediately: the FAQ says miles are re-deposited to your account as soon as the refund request is completed. Taxes refunded to a card take about two weeks, and miles from a cancelled KrisFlyer vRooms hotel booking can take six to eight weeks.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I change or cancel a Singapore Airlines KrisFlyer award online, or must I call?
Mostly online: you can change the date, time and even the route of a Singapore Airlines award and cancel waitlisted segments under Manage Booking. Upgrade awards, stopover changes, multi-city bookings and partner awards must go through KrisFlyer Membership Services.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
What are my rights if Singapore Airlines changes the schedule of my award flight?
Section I.12 of the KrisFlyer terms says that in a flight disruption, passengers on award tickets are re-routed under the same rules as fare-paying passengers, so you are entitled to the same rebooking as a cash customer. Date changes you make yourself cost USD 25 on Saver awards and nothing on Advantage or Access awards.
Can I cancel just the return of a round-trip Singapore Airlines KrisFlyer award?
Not for a miles refund. Singapore Airlines cancels bookings whole rather than segment by segment, and its FAQ states that KrisFlyer miles cannot be refunded for partially used award tickets or upgrade awards; only a completely unused award can be redeposited (for a fee), with taxes refunded.
Can I change the passenger name on a Singapore Airlines KrisFlyer award?
No. Awards are issued for the member or a registered nominee and are non-endorsable regardless of fare conditions; nominee changes themselves carry a fee, a six-month lock and a 72-hour travel blackout, so a ticket cannot simply be moved to another name.
Are change and cancellation fees waived for Singapore Airlines KrisFlyer elite members?
No. The USD 25 change and USD 50 to 75 redeposit fees apply to every tier; elites only get the nominee-change fee reduced (Elite Silver) or waived (Elite Gold and PPS Club) and PPS Club members skip the offline service fee.
Does Singapore Airlines KrisFlyer offer a 24-hour free cancellation on awards?
Only under the US rule: tickets for flights to or from the USA booked at least seven days before departure can be cancelled without penalty within 24 hours of booking by contacting Singapore Airlines. There is no general 24-hour free cancellation for awards elsewhere.
Are the change and cancellation rules different for partner awards in Singapore Airlines KrisFlyer?
Yes. Partner awards are Saver only, changes cost USD 50 instead of USD 25, no waitlist exists for Star Alliance bookings or upgrades, and changes are handled by Membership Services rather than online. When a partnership ends (Alaska Airlines, 30 September 2025) existing awards stay valid but cannot be changed, only cancelled.
If I cancel a Singapore Airlines KrisFlyer award booked with miles that have since expired, do I get them back?
No. Miles are redeposited only if both the ticket and the miles are still valid at the time of redepositing (section I.11); miles that have expired since booking are lost, although taxes are still refunded.
What does Singapore Airlines do if my award flight is cancelled on the day, and can I be rebooked on partners?
You are treated like a paying passenger: the terms state award-ticket passengers "will be re-routed as per the rules applicable for fare-paying passengers" in a flight disruption, which is how Singapore Airlines handles rebooking onto its own or partner flights. Use the flight disruption self-service page to request a rebooking or a disruption statement.
Award availability
When seats are released, holds, waitlists and how to find space.
How far in advance can I book award tickets in Singapore Airlines KrisFlyer?
Singapore Airlines opens bookings, including redemptions made through the same Book Trip search, up to 355 days before departure and keeps them open until the flight is sold out or closes a few hours before departure. Waitlists for Saver and Advantage awards can be joined until three weeks before the flight.
When does Singapore Airlines release award seats, and are more added closer to departure?
Singapore Airlines' booking FAQ says flights can be booked online up to 355 days before departure, and Saver and Advantage seats can open up at any time after that: the KrisFlyer FAQ says waitlisted award bookings are confirmed automatically whenever seats become available, and Singapore Airlines cannot expedite them. Access seats are over and above the award seats, and how many are offered on each flight depends on demand for that flight.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Can I put a Singapore Airlines KrisFlyer award on hold before paying?
No holds, but Singapore Airlines awards (Saver and Advantage) can be waitlisted free up to three weeks before departure, with the outcome given at least two weeks out and reminder emails at nine, six, three and one month. Waitlists are not offered for Access redemptions or for Star Alliance bookings and upgrades.
Source: Singapore Airlines FAQ: Waitlist redemption bookings
Does Singapore Airlines KrisFlyer have an award waitlist?
Yes. Award and upgrade bookings can be waitlisted; once a waitlisted booking confirms it must be ticketed by the stated deadline or the entire itinerary is cancelled (section I.16). Confirmed bookings must be ticketed immediately.
Do Singapore Airlines KrisFlyer elite members get extra award availability?
PPS Club members receive priority treatment for redemption (alongside priority check-in, boarding and immigration); the Elite Silver and Elite Gold benefit lists do not include any extra award inventory.
Source: Singapore Airlines: PPS Club
Can I redeem miles for any seat on Singapore Airlines, or only for designated award seats?
Both. Saver and Advantage awards are capacity-controlled, but the "Access" redemption option lets you confirm any remaining seat immediately at a variable, demand-based number of miles shown at booking.
Can I set an alert for Singapore Airlines KrisFlyer award availability?
Not as a seat alert. The nearest thing is the redemption waitlist: you join it online, are confirmed automatically whenever a seat opens, and receive reminder emails at nine, six, three and one month and three weeks before departure until the outcome is final two weeks out.
Source: Singapore Airlines FAQ: Waitlist redemption bookings
Why does Singapore Airlines KrisFlyer show award space that will not book?
Singapore Airlines' FAQ gives one KrisFlyer-specific reason: redemption bookings are not available on flights departing within 72 hours of adding or replacing a redemption nominee, so a flight in the coming days cannot be selected for that nominee. On Star Alliance partners, the KrisFlyer terms add that award seats are subject to the partner airline's own capacity controls and every reservation must be confirmed before ticketing, with no waitlist.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
When is the best time to book a Singapore Airlines KrisFlyer award?
Early, and with flexible dates: Singapore Airlines says Saver awards are very popular and availability may be limited, so early planning and flexibility in travel dates and times may be required, while Advantage awards cost more miles but offer more seats on all flights and Access can confirm any available seat even when award seats are fully redeemed. If the award you want is not open, the waitlist FAQ says Saver and Advantage awards can be waitlisted up to three weeks before departure and confirm automatically when seats become available, with a final outcome two weeks before the flight.
How do I find award seats for a family of four in Singapore Airlines KrisFlyer?
A single online booking on Singapore Airlines can hold up to 9 Economy, 6 Premium Economy, 6 Business or 4 First Class passengers, but partner-airline bookings are capped at 4 in Economy or Premium Economy and 2 in Business or First. Search for the family together, and if seats are short, waitlist the Saver or Advantage award or split into separate bookings.
Upgrades
Using miles to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade an Singapore Airlines flight with miles?
Book an eligible SIA fare (Economy Standard M/H/W or Flexi Y/B/E, Premium Economy S/T/P/L, Business Z/C/J/U) and request a Saver or Advantage upgrade award to Premium Economy, Business, First or Suites; the mileage cost is on the upgrade chart updated 1 November 2025, and upgrades are capacity-controlled with a waitlist.
Which fares are eligible for a miles upgrade on Singapore Airlines?
Economy tickets in Y, B, E, M, H or W; Premium Economy in S, T, P or L; and Business in Z, C, J or U, excluding industry or agency discount, award and redemption tickets. Economy Lite fares and codeshare tickets cannot be upgraded with miles.
How many miles does an upgrade cost in Singapore Airlines KrisFlyer, and is there a cash copay?
Miles only, plus any tax difference; there is no cash copay. One-way Saver upgrades from Economy Standard (M, H, W) to Business run from 15,000 miles on short routes to 93,500 miles Singapore to the US East Coast (Advantage 33,000 to 125,500), Economy to Premium Economy costs 9,000 to 35,000 miles, Premium Economy Flexi to Business 13,500 to 52,500, and Business to Suites/First 15,500 to 76,000 Saver. Round trips are double, and codeshares operated by other carriers are excluded.
Source: Singapore Airlines: One-way upgrade award chart (PDF)
Can I use miles to upgrade partner airline flights through Singapore Airlines KrisFlyer?
Yes. KrisFlyer miles upgrade Star Alliance flights booked in eligible classes (mostly Y and B; more classes on ANA, Lufthansa, SWISS, Air New Zealand and Ethiopian), and Business-to-First is offered on Air China, Air India, ANA, EgyptAir, Lufthansa, SWISS, Thai and United. Apply through KrisFlyer Membership Services or the partner reservation form; no waitlist is offered for Star Alliance upgrades.
Source: Singapore Airlines: Flight upgrades on partner airlines
Can I waitlist for a miles upgrade in Singapore Airlines KrisFlyer?
Yes. Upgrade awards are subject to capacity controls and can be waitlisted; if the waitlist clears you must ticket before the designated deadline or the itinerary is cancelled.
Can I upgrade with miles at check-in or at the gate on Singapore Airlines?
The terms contemplate cabin upgrades bought at the airport check-in counter, after the counter opens and within nine hours of scheduled departure. Mileage upgrade awards are normally requested in advance through Manage Booking.
Does Singapore Airlines KrisFlyer give elite members upgrade certificates or instruments?
Yes, through KrisFlyer Milestone Rewards rather than by tier: 75,000 Elite miles in a calendar year earns a short-haul Advance Upgrade and 100,000 earns an Economy-to-Premium Economy upgrade, both subject to availability. Elite miles from Star Alliance and other partner flights do not count toward milestones.
Can I upgrade an award ticket with more miles in Singapore Airlines KrisFlyer?
No. Award tickets and redemption tickets are explicitly excluded from the fares eligible for an upgrade award (section I.20.d); you would need to book the higher cabin as a new award.
Does Singapore Airlines sell cash upgrades or run upgrade auctions, and do they earn miles?
Singapore Airlines sells cash upgrades through mySQupgrade on eligible paid tickets. Access redemption tickets are excluded from every kind of upgrade, whether miles-based upgrade awards or purchased upgrades such as mySQupgrade.
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend miles.
Can I redeem miles for hotels through Singapore Airlines KrisFlyer, and what is the value?
Yes, via KrisFlyer vRooms, which covers over 350,000 hotels and lets you mix miles and cash from 1,500 miles per booking. The miles-to-cash rate varies by property rather than being fixed, vRooms stays earn no miles, and any miles refund takes six to eight weeks.
Can I redeem miles for car rentals through Singapore Airlines KrisFlyer?
Yes. KrisFlyer vRooms also books car hire at around 29,000 rental locations, paid with miles or a mix of miles and cash from 1,500 miles per transaction; no miles are earned on vRooms bookings.
Can I redeem miles for merchandise or gift cards in Singapore Airlines KrisFlyer?
Yes: miles can be spent on KrisShop (electronics, wine, beauty, travel essentials), at Kris+ partner merchants in Singapore and on Pelago experiences, as well as flights and upgrades.
Can I pay for seat selection with miles on Singapore Airlines?
Yes. Mix-miles-and-cash covers advance seat selection on Singapore Airlines flights and selected other ancillaries when booked on singaporeair.com or the app, at 100 miles per S$1 with a 1,000-mile minimum (any excess offsets taxes on the same purchase). Paid seats are non-refundable, and Elite Silver and Gold members get free standard or Forward Zone seats anyway.
Source: Singapore Airlines FAQ: Mix KrisFlyer miles and cash
Can I pay for in-flight Wi-Fi or food with miles on Singapore Airlines?
You do not need to: Wi-Fi is complimentary and unlimited for KrisFlyer members on most Singapore Airlines aircraft. Inflight KrisShop purchases cannot be paid with miles, though items can be pre-ordered online with miles 60 days to 24 hours before departure for delivery to your seat.
Can I redeem miles for lounge access or a lounge membership in Singapore Airlines KrisFlyer?
No. SilverKris and KrisFlyer Gold Lounge entry is governed only by your cabin, KrisFlyer or PPS Club tier and Star Alliance status, with no paid or miles-based entry, and lounges are not among the places KrisPay miles can be spent. The route to lounge access with miles is a Business Class award, which carries SilverKris Lounge entry.
Can I donate miles to charity through Singapore Airlines KrisFlyer?
Yes, to KidSTART Singapore or Make-A-Wish Singapore via the Donate Now button after logging in: minimum 1,000 miles, maximum 100,000 per transaction. Donations are not tax-deductible in Singapore and the charities receive no donor details.
Source: Singapore Airlines: Donate miles
Does Singapore Airlines KrisFlyer offer experiences, events or auctions for miles?
Yes. Pelago, SIA's experiences platform, lets you earn 3 miles per SGD 1 and redeem miles on tours and attractions worldwide, and Kris+ covers attractions and wellness partners in Singapore.
Can I convert miles to cash or statement credit in Singapore Airlines KrisFlyer?
No. The terms state KrisFlyer miles may not be exchanged for cash or vouchers (section D.2); the closest option is using miles at 100 per SGD 1 against SIA fares or paying at Kris+ merchants.
Which non-flight redemptions in Singapore Airlines KrisFlyer give the best value per miles?
Non-flight options are pegged at roughly 1 Singapore cent per mile: KrisShop and Pelago at 100 miles per S$1, Kris+ at 100 KrisPay miles per S$1, mix-miles-and-cash on fares at 100 miles per S$1 and KrisFlyer Cruise at 200 miles per US$1. Hotel conversions are weaker still (Marriott Bonvoy 4 miles to 3 points), so flights and upgrades remain the better use; see what KrisFlyer miles are worth.
Can I use miles to extend status or buy tier credit in Singapore Airlines KrisFlyer?
You cannot buy tier credit with miles. Miles due to expire can be extended for a fee (six months for KrisFlyer members, one year for Elite Silver and Gold), but that is a cash fee, not a mileage redemption.
Expiry and reactivation
Whether miles expire, what keeps them alive and how to get them back.
Do Singapore Airlines KrisFlyer miles expire?
Yes, on a hard three-year clock: miles expire at 23:59 Singapore time on the last day of the month three years after they were earned (one year for contest miles), regardless of activity. PPS Club members' miles never expire while they hold PPS status. See our expiry guide.
What counts as activity to keep Singapore Airlines KrisFlyer miles from expiring?
Nothing does. KrisFlyer expiry is not activity-based: each batch of miles expires three years after it was earned no matter how active the account is, so the only options are to redeem them or pay to extend them.
Can expired Singapore Airlines KrisFlyer miles be reinstated, and at what cost?
No. Miles that have already expired cannot be extended or reinstated (section K.5). Before they expire, a first-time extension for a fee is available: six months for KrisFlyer members, one year for Elite Silver and Gold, requestable up to five months ahead.
Are Singapore Airlines KrisFlyer elite members or cardholders exempt from expiry?
Only PPS Club and Solitaire PPS Club members are exempt: their miles do not expire while they keep PPS status. Elite Silver and Gold miles still expire after three years, though elites can extend expiring miles for one year instead of six months.
How do I check when my Singapore Airlines KrisFlyer miles expire?
Log in and open Miles > Miles Validity, which lists expiring batches. From the same screen you can extend them once: 1,200 miles or USD 12 per 10,000 miles buys six extra months for KrisFlyer members and twelve for Elite Silver and Gold.
What is the cheapest way to keep Singapore Airlines KrisFlyer miles active?
Redeem them: a mix-miles-and-cash payment from 1,000 miles, a Scoot award from 1,500 miles, a 1,000-mile charity donation or a Kris+ merchant payment all use miles before they lapse. Otherwise pay the one-off extension fee (six months, or a year for Elite Silver and Gold).
Does Singapore Airlines KrisFlyer close inactive accounts?
Yes. An account with no recorded activity for 45 consecutive months may be closed without notice, and a new account with no activity in its first 24 months may also be closed (section C.1).
Does a bank transfer or a purchase of miles reset the Singapore Airlines KrisFlyer expiry clock?
No, because there is no activity clock to reset: every batch of miles carries its own three-year expiry from the month it was earned, so newly transferred or purchased miles get their own date and do nothing for older ones.
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Singapore Airlines, and how does status change it?
Standard allowances are 25 kg on Economy Lite and Value, 30 kg on Economy Standard and Flexi, 35 kg Premium Economy, 40 kg Business and 50 kg Suites/First; to and from the USA and Canada it is two pieces of 23 kg (Economy and Premium Economy) or 32 kg (Business and Suites/First). Elite Silver adds 10 kg or one piece, Elite Gold and Star Alliance Gold add 20 kg or one piece, and PPS Club doubles the allowance.
Which lounges can Singapore Airlines KrisFlyer members access, and how?
Elite Gold members flying Singapore Airlines use the KrisFlyer Gold Lounge at Changi Terminals 2 and 3 and SilverKris Lounges abroad, and on Star Alliance, Connecting Partner and Virgin Australia flights any Star Alliance Gold lounge, with one guest on the same flight. PPS Club members get the Business Class SilverKris Lounge and Solitaire PPS Club the First Class SilverKris Lounge regardless of cabin; Elite Silver has no lounge access.
Can I buy lounge access on Singapore Airlines without status?
No. Singapore Airlines does not sell SilverKris or KrisFlyer Gold Lounge access; entitlement is based on your immediately departing Singapore Airlines or Star Alliance flight, your cabin (Business, First or Suites) and your KrisFlyer Elite Gold, PPS Club or Star Alliance Gold status, and Scoot passengers are excluded entirely.
Who gets priority check-in, security and boarding on Singapore Airlines?
Elite Silver and above get priority check-in and boarding on Singapore Airlines; Elite Gold adds priority baggage handling; PPS Club adds priority for redemption waitlists and immigration, and Solitaire PPS Club gets private reception and First Class check-in at select airports.
Does Singapore Airlines offer same-day changes or standby, and is it free for elites?
Singapore Airlines does not offer a same-day change product for elites. What Elite Silver and Elite Gold (and Star Alliance Silver and Gold) get is priority on the reservation waitlist and on airport standby, so if you turn up early you are ahead of the queue for an open seat, and date changes on an award cost USD 25 (free on Advantage and Access awards).
Does Singapore Airlines offer free Wi-Fi to Singapore Airlines KrisFlyer members?
Yes. All KrisFlyer members, including the free base tier, get unlimited complimentary in-flight Wi-Fi on most Singapore Airlines aircraft.
Do Singapore Airlines KrisFlyer elite benefits extend to a companion on the same booking?
Only at the lounge door: Elite Gold, PPS Club, Solitaire PPS Club and Star Alliance Gold members can bring one guest who is departing on the same flight (The Private Room admits no guests). Baggage, seat and bonus-mile benefits are personal to the member.
Source: Singapore Airlines: SilverKris and KrisFlyer Gold Lounge access policy (PDF)
Can Singapore Airlines KrisFlyer elites use partner airline lounges when flying partners?
Yes. Elite Gold carries Star Alliance Gold, giving access to more than 1,000 lounges with one guest when flying any Star Alliance or Connecting Partner airline, plus Virgin Australia lounges in Australia, Garuda Indonesia executive lounges in Jakarta and Denpasar and SAS lounges in Scandinavia and Chicago. Elite Silver (Star Alliance Silver) gets no lounge access.
Do I get elite benefits when flying on an award ticket in Singapore Airlines KrisFlyer?
Yes. Elite privileges are tied to holding active status at check-in and flying Singapore Airlines, not to how the ticket was paid, and the privileges page sets no award exclusion: Elite Gold gets 20 kg extra baggage, free Forward Zone or Standard seats and lounge access, Elite Silver free Standard seats. Economy Saver awards also come with free standard seat selection for everyone.
Source: Singapore Airlines: PPS Club and KrisFlyer Elite privileges by fare
Does Singapore Airlines KrisFlyer status come with hotel, car rental or other partner status?
Yes, with hotels. Elite Silver members can match to Marriott Bonvoy Silver Elite, Elite Gold and PPS Club members get Marriott Bonvoy Gold Elite (upgrading to Platinum Elite after 10 nights within six months) and Elite Gold can also match to Shangri-La Circle Jade after one paid night. There is no car rental status tie-in.
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Singapore Airlines in, and since when?
Singapore Airlines is a Star Alliance member alongside 25 other airlines (Lufthansa, United, ANA, Air Canada, Turkish, EVA and the rest), with Juneyao Air as a Connecting Partner, giving KrisFlyer members earning on eligible fares and Star Alliance Silver or Gold recognition. See Star Alliance. The KrisFlyer and Asiana Airlines partnership ends on 16 December 2026.
Which airlines are Singapore Airlines's partners outside its alliance?
Beyond Star Alliance, Singapore Airlines partners with Garuda Indonesia, Malaysia Airlines, Virgin Australia and Juneyao Air (earn and redeem), JetBlue, Olympic Air and Scandinavian Airlines (earn), and its own low-cost arm Scoot (earn and redeem). The Alaska Airlines partnership ended on 1 October 2025.
Which joint ventures is Singapore Airlines part of, and what do they mean for Singapore Airlines KrisFlyer members?
A joint venture with Lufthansa Group (Lufthansa, SWISS, Austrian) on Australia-Singapore-Europe flying, an extended joint venture with Air New Zealand, a joint business with Malaysia Airlines formalised on 29 January 2026, and a commercial JV memorandum with Air China signed 29 June 2026. For KrisFlyer members they mean coordinated schedules, single tickets with through-checked bags and reciprocal earning, for example on Malaysia Airlines to 16 destinations with redemptions to London and Singapore.
Source: Singapore Airlines newsroom: Malaysia Airlines joint business partnership
Which partners has Singapore Airlines KrisFlyer added or lost recently?
Lost: Alaska Airlines, with redemptions ending 30 September 2025 and earning on flights flown after 31 December 2025 (retro claims accepted until 1 July 2026). Added: Scoot award flights from 13 August 2025 and Juneyao Air awards, with a Malaysia Airlines award chart refresh on 2 December 2025.
Source: Singapore Airlines: KrisFlyer and Alaska Airlines partnership FAQ (PDF)
Which hotel loyalty programs partner with Singapore Airlines KrisFlyer?
Marriott Bonvoy (two-way conversion and status match), Hilton Honors (4,000 points to 500 miles), IHG One Rewards (10,000 to 2,000), World of Hyatt (5,000 to 2,000), ALL Accor (2,000 to 1,000), Shangri-La Circle, Wyndham Rewards (6,000 to 1,200), Brilliant by Langham, Centara The1, Dorsett Rewards and HoteLux, plus dozens of chains such as Pan Pacific, Banyan Tree, Dusit and Fullerton that pay 300 to 1,000 miles per stay.
Source: Singapore Airlines: Hotels and serviced residences partners
Does Singapore Airlines KrisFlyer partner with any low-cost carriers?
Yes, Scoot: KrisFlyer members earn miles and Elite miles on Scoot, redeem from 1,500 miles (or mix 1,000 miles with cash), and Elite Silver and Gold get free seat selection and BoardMeFirst on Scoot.
Does Singapore Airlines KrisFlyer have rail partners?
No. KrisFlyer has no rail partner for earning or redeeming; the only rail perk is the complimentary Heathrow Express Business First upgrade that comes with Star Alliance Gold status (Elite Gold).
Which other frequent flyer programs are best for booking Singapore Airlines flights?
Any Star Alliance airline's programme can book them: Star Alliance says frequent flyers who want to spend their miles or points on another member airline, such as Singapore Airlines, arrange it through their own programme and pay the rates on that programme's Star Alliance award chart. KrisFlyer members also get Singapore Airlines' own award types on its flights: the airline's redeem-miles page lists Saver awards, Advantage awards with a choice of more seats on all flights, and Access, which confirms any available seat even when award seats are fully redeemed.
Source: Star Alliance: Redeem miles or points with Star Alliance
Do Singapore Airlines's regional or subsidiary carriers earn and redeem in Singapore Airlines KrisFlyer the same way?
Scoot, SIA's low-cost subsidiary, earns KrisFlyer and Elite miles (with the 25% Elite bonus) and can be redeemed from 1,500 miles, but it has its own accrual table rather than SIA's booking-class percentages and Scoot flights do not earn PPS Value.
Program rules, ownership and selling
What the terms say about who owns miles, selling, brokers and enforcement.
Who owns Singapore Airlines KrisFlyer miles: the member or the airline?
Singapore Airlines. The terms say miles and rewards "do not constitute personal property", the account belongs to the named member but cannot be transferred, and SIA may cancel or reverse miles at its discretion for breaches.
Do the Singapore Airlines KrisFlyer terms prohibit selling or bartering miles?
Yes. Section B.2 states a KrisFlyer membership "is strictly personal and only for use by the member. It cannot be transferred, sold or bartered", section D.14 bars transferring miles to other members or programmes, and D.11 bars pooling.
What can Singapore Airlines KrisFlyer do if it finds miles were sold or awards were bought?
Misuse can lead to termination or suspension of membership or withdrawal of benefits, with SIA reserving the right to claim compensation for damage; a breach of the pooling/personal-use clause lets SIA cancel the account and all miles and status credits, and all accrued miles, rewards and benefits are forfeited without compensation on termination.
Does Singapore Airlines KrisFlyer audit accounts, and what triggers a review?
Yes. Section A.6 lets Singapore Airlines review any member's account and activity at any time, at its sole discretion and without notice, for any purpose including suspected non-compliance, and D.16 lets it cancel or reverse miles earned in breach.
Is it against the Singapore Airlines KrisFlyer rules to book an award for someone who pays me for it?
Yes. Awards may only be issued to you or your five registered Redemption Group nominees, and the membership and its benefits cannot be sold or bartered, so taking payment to book someone an award is a breach that can cost the account.
Can Singapore Airlines KrisFlyer change its rules or devalue miles without notice?
Yes. Section A.3 reserves the right to modify the programme structures, benefits and terms "at our sole discretion without prior notice"; SIA says it will use reasonable efforts to notify material changes but members are responsible for keeping up to date.
Are Singapore Airlines KrisFlyer miles taxable?
The KrisFlyer terms say nothing about tax on miles, so any liability depends on your own country's rules. The only tax note Singapore Airlines publishes is that miles donated to Make-A-Wish Singapore or KidSTART Singapore are not tax-deductible in Singapore.
Where are the full Singapore Airlines KrisFlyer terms and conditions?
At singaporeair.com under PPS Club/KrisFlyer, Terms and conditions (the lettered sections A to O cover membership, earning, redemption, nominees, expiry and Minors).
How does selling Singapore Airlines KrisFlyer miles through Points Plug work?
Points Plug buys Singapore Airlines KrisFlyer miles in balances of 50,000 or more and pays 1.06¢ to 1.25¢ per mile depending on the balance. You get a quote on the Singapore Airlines KrisFlyer page, our team confirms the details, the miles are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Singapore Airlines KrisFlyer miles worth?
Published valuations put Singapore Airlines KrisFlyer miles at 1.30¢ to 1.35¢ each, about 1.32¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Singapore Airlines KrisFlyer customer service?
KrisFlyer Membership Services is on +65 6789 8188 in Singapore, and the Get Help forms on singaporeair.com cover KrisFlyer and PPS Club queries, refunds and disruptions. Kris the chatbot answers waitlist, baggage and lounge questions 24/7 and hands over to an agent when it cannot help. In the US, Singapore Airlines' contact page lists Reservations and KrisFlyer Services on +1 (833) 727-0118, open 24 hours.
Source: Singapore Airlines FAQ: Digital KrisFlyer membership card
What are the Singapore Airlines KrisFlyer service centre hours, and is there a dedicated elite line?
Kris the chatbot runs 24/7, and PPS Club members get round-the-clock dedicated service: an Online Call in the SingaporeAir app, a WhatsApp voice line on +65 6541 7788 in selected countries, and PPS Connect, where texting "PPS" plus your membership number to +65 9184 8888 triggers a callback. Singapore Airlines' US contact page lists the Reservations and KrisFlyer Services line, +1 (833) 727-0118, as open 24 hours.
Source: Singapore Airlines FAQ: PPS Club
Does Singapore Airlines KrisFlyer offer online chat or messaging support?
Yes. Kris, the Singapore Airlines chatbot, is available 24/7 for flight status, waitlist status, baggage, lounge eligibility, seat and check-in questions, and offers to connect you to a customer service agent if it cannot resolve the issue. WhatsApp is voice-call only and reserved for PPS Club members.
What do I do if my Singapore Airlines KrisFlyer account is hacked or miles are stolen?
Call KrisFlyer Membership Services on +65 6789 8188 straight away and reset your password (Log in > Reset password, confirmed by two-factor authentication). Every sensitive action, from editing your profile to adding nominees, converting or donating miles and logging into KrisShop or Pelago, already needs a six-digit OTP sent to your registered mobile, so keep that number current.
How do I see my Singapore Airlines KrisFlyer activity statement and past redemptions?
Log in to your KrisFlyer account on singaporeair.com: the FAQ calls this the quickest way to view your KrisFlyer or PPS Club account statement. The KrisFlyer terms add that statements are also emailed as e-statements to the address in your profile (for all members since June 2023) for periods with account activity or miles due to expire, and that any discrepancy in your account should be reported within three months of the transaction.
Source: Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles
Does Singapore Airlines KrisFlyer support two-factor authentication?
Yes, and it is compulsory. A six-digit time-limited OTP goes to your registered mobile (or email as a fallback) whenever you edit your profile, add or remove redemption nominees, link or convert miles to partner programmes, donate miles, reset your password or log in to FlyScoot, KrisShop, KrisFlyer vRooms or Pelago.
How do I escalate a complaint about Singapore Airlines KrisFlyer?
Use the self-service Feedback form (there is a dedicated KrisFlyer/PPS Club feedback option) or the Help form on singaporeair.com, and quote your existing case number through the "update existing case" link if you have already written. Complaints raised for someone else need a signed Letter of Authorisation.
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Singapore Airlines KrisFlyer award ticket?
An infant on a KrisFlyer award must be ticketed with cash at the applicable infant fare; miles cannot be used for the infant. From age two a child costs the same miles as an adult.
Can an unaccompanied minor travel on a Singapore Airlines KrisFlyer award ticket?
The unaccompanied minor service is compulsory for children aged 5 to 11 and optional (with charges) for 12 to 17, and it cannot be added to a website booking, so an award for a child travelling alone has to be arranged through Singapore Airlines with the Unaccompanied Minors Handling form. Children under 5 need prior approval, and any connecting partner flight follows that airline's own rules.
Can I pay pet fees with miles on Singapore Airlines, and do pet fees earn miles?
Pets (cats and dogs only) fly as checked baggage in the temperature-controlled hold, never in the cabin, and are charged as additional baggage outside your free allowance (two extra pieces on US flights) with no pre-paid discount; the pet page does not offer miles as a payment method or say the fee earns miles. Many routes, including Australia, New Zealand, London and Hong Kong, are excluded.
Does Singapore Airlines KrisFlyer offer student or youth benefits?
Verified students (via SheerID) get 10% off round-trip Economy and Premium Economy Lite or Standard fares, 40 kg of baggage in Economy or Premium Economy (50 kg in Business), one free change and 12-month validity. These student fares and benefits are not available on redemption bookings.
Source: Singapore Airlines FAQ: Student
How do I request wheelchair or accessibility assistance on a Singapore Airlines KrisFlyer award booking?
Contact Singapore Airlines at least 48 hours before the flight for wheelchair, mobility aid, medical or disability assistance, using the special assistance request under Get Help or the contact centre. The requirement is the same whatever ticket you hold.
Can I book group awards for more than nine people in Singapore Airlines KrisFlyer?
Not in one booking: singaporeair.com allows at most 9 Economy, 6 Premium Economy, 6 Business or 4 First Class passengers per booking (2 to 4 on partner airlines), and larger parties must make multiple bookings or use a travel agent. You can also redeem for up to five registered nominees from your own account.
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Singapore Airlines KrisFlyer?
The big 2025 package: mix-miles-and-cash and KrisShop/Pelago/Kris+ rates improved to 100 miles per S$1 on 1 July 2025; Scoot award flights launched 13 August 2025; Elite miles and PPS Value became earnable on Kris+, KrisShop and Pelago spend from 1 September 2025; and on 1 November 2025 demand-priced Access awards arrived alongside an award chart revision (Economy Saver in Asia down 5%, premium cabins and long-haul up 5 to 20%, Advantage up 10 to 15%).
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
Has Singapore Airlines KrisFlyer changed its name or currency recently?
No. The programme has been KrisFlyer and the currency KrisFlyer miles since the 1999 launch; the 2025 overhaul added a third award type called Access and renamed nothing, and the Kris+ app currency (KrisPay miles) remains a separate wallet that converts 1:1 into KrisFlyer miles.
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
When did Singapore Airlines KrisFlyer last devalue its award prices?
1 November 2025, for tickets issued from that date. Saver awards rose 5% in Business and Suites/First within Asia and for all cabins to Europe and the USA, 10 to 20% to Africa, the Middle East and Turkey, and Advantage awards rose 10 to 15%; the only cut was 5% off Economy Saver within Asia and the South West Pacific. Upgrade charts changed the same day, and tickets issued earlier kept the old rates.
Source: Singapore Airlines: Award rate adjustments FAQ (PDF)
What changes has Singapore Airlines KrisFlyer announced for the coming year?
The KrisFlyer and Asiana Airlines frequent flyer partnership ends on 16 December 2026, and an Air China commercial joint venture (MoU signed 29 June 2026) and new Malaysia Airlines joint fare products are being rolled out. No further award-chart or tier changes have been announced since the 1 November 2025 revision.
How does Singapore Airlines KrisFlyer notify members of changes?
The terms commit only to "reasonable efforts" to notify members of material changes, and deem continued use as acceptance; in practice changes are posted on the programme updates pages and the promotions hub, so keep your email current.
What changed most recently in how Singapore Airlines KrisFlyer elite status is earned?
From 1 September 2025 ground spend counts toward status: 1 Elite mile per S$1 on Kris+, KrisShop and Pelago, capped at 5,000 Elite miles toward Elite Silver and 10,000 toward Elite Gold (that is 20% of the 25,000 and 50,000-mile thresholds), with PPS Club members earning 1 PPS Value per S$3 up to 2,500 or 5,000 PPS Value.
Source: Singapore Airlines: KrisFlyer programme changes and enhancements
When was Singapore Airlines KrisFlyer founded?
KrisFlyer launched in 1999, letting members earn miles in every travel class for the first time. Singapore Airlines itself dates from 1972, when it split from Malaysia-Singapore Airlines, with roots going back to Malayan Airways' first flight on 1 May 1947.
Source: Singapore Airlines: Our heritage
Pages these answers were read from
- Singapore Airlines: KrisFlyer and PPS Club overview · official page
- Singapore Airlines: KrisFlyer terms and conditions · official page
- Singapore Airlines FAQ: KrisFlyer membership · official page
- Singapore Airlines FAQ: Digital KrisFlyer membership card · official page
- Singapore Airlines: SingaporeAir mobile app · official page
- Singapore Airlines FAQ: KrisFlyer account login · official page
- Singapore Airlines FAQ: HighFlyer business travel programme · official page
- Singapore Airlines: Fare types · official page
- Singapore Airlines: KrisFlyer Elite benefits · official page
- Singapore Airlines: mySQupgrade · official page
- Singapore Airlines: Earn miles when you fly · official page
- Singapore Airlines: KrisFlyer mileage accrual levels on partner airlines (PDF) · official page
- Singapore Airlines: KrisFlyer and Garuda Indonesia partnership FAQ (PDF) · official page
- Singapore Airlines: Other airline partners · official page
- Singapore Airlines: KrisFlyer tiers · official page
- Singapore Airlines: Ground transport partners · official page
- Singapore Airlines: Claim missing miles · official page
- Singapore Airlines: Help centre · official page
- Singapore Airlines: KrisFlyer co-brand cards · official page
- Singapore Airlines: Financial services partners · official page
- Singapore Airlines: Other ways to redeem miles · official page
- Singapore Airlines: KrisFlyer promotions · official page
- Singapore Airlines: Kris+ · official page
- Singapore Airlines: Other KrisFlyer partners · official page
- Singapore Airlines FAQ: Earning and redeeming KrisFlyer miles · official page
- Singapore Airlines FAQ: PPS Club · official page
- Singapore Airlines: KrisFlyer Milestone Rewards · official page
- Singapore Airlines: PPS Club · official page
- Singapore Airlines: PPS Club and Solitaire PPS Club qualification · official page
- Singapore Airlines: Redeem miles for flights · official page
- Singapore Airlines: Access redemption FAQ (PDF) · official page
- Singapore Airlines: KrisFlyer terms and conditions · official page
- Singapore Airlines: Mix miles and cash · official page
- Singapore Airlines: Star Alliance Round The World Award · official page
- Singapore Airlines: One-way Saver and Advantage award chart (PDF) · official page
- Singapore Airlines FAQ: Seat selection · official page
- Singapore Airlines: Checked baggage · official page
- Singapore Airlines: Award tickets on Star Alliance airlines · official page
- Singapore Airlines: Award tickets on partner airlines · official page
- Singapore Airlines: Star Alliance round-trip award chart (PDF) · official page
- Singapore Airlines: KrisFlyer service fees · official page
- Singapore Airlines: Star Alliance upgrade booking classes (PDF) · official page
- Singapore Airlines FAQ: Mix KrisFlyer miles and cash · official page
- Singapore Airlines FAQ: Cancellations and refunds · official page
- Singapore Airlines FAQ: Booking online · official page
- Singapore Airlines FAQ: Waitlist redemption bookings · official page
- Singapore Airlines: One-way upgrade award chart (PDF) · official page
- Singapore Airlines: Flight upgrades on partner airlines · official page
- Singapore Airlines: SilverKris Lounges · official page
- Singapore Airlines: Donate miles · official page
- Singapore Airlines: SilverKris and KrisFlyer Gold Lounge access policy (PDF) · official page
- Singapore Airlines: PPS Club and KrisFlyer Elite privileges by fare · official page
- Singapore Airlines: Star Alliance · official page
- Singapore Airlines newsroom: Malaysia Airlines joint business partnership · official page
- Singapore Airlines: KrisFlyer and Alaska Airlines partnership FAQ (PDF) · official page
- Singapore Airlines FAQ: SIA-Scoot codeshare flights · official page
- Singapore Airlines: Hotels and serviced residences partners · official page
- Star Alliance: Redeem miles or points with Star Alliance · official page
- Singapore Airlines: Kris the chatbot · official page
- Singapore Airlines FAQ: Two-factor authentication · official page
- Singapore Airlines: Feedback and enquiry forms · official page
- Singapore Airlines FAQ: Unaccompanied minors · official page
- Singapore Airlines: Travelling with pets · official page
- Singapore Airlines FAQ: Student · official page
- Singapore Airlines: Special assistance · official page
- Singapore Airlines: KrisFlyer programme changes and enhancements · official page
- Singapore Airlines: Award rate adjustments FAQ (PDF) · official page
- Singapore Airlines: Star Alliance airline partners · official page
- Singapore Airlines: Our heritage · official page