Turkish Airlines Miles&Smiles: 239 questions answered
Everything members ask about Turkish Airlines Miles&Smiles, answered from Turkish Airlines' own program pages, terms and help centre. Each answer names its source; every answer comes from an official page.
Written and reviewed by the Points Plug team. Last reviewed .
Joining and managing your account
Signing up, membership numbers, logins, profiles and closing an account.
How do I join Turkish Airlines Miles&Smiles?
Fill in the Miles&Smiles sign-up form on turkishairlines.com; the Miles&Smiles terms say membership starts with the first activity logged after you complete the application form and accept the terms. The membership statuses page adds that new members begin at Classic status and receive 1,000 Welcome Miles after their first flight.
Does it cost anything to join Turkish Airlines Miles&Smiles?
No. Miles&Smiles enrolment is free: Turkish Airlines' own Youth Club page states "There is no charge to join Miles&Smiles" and that "you must first be a Miles&Smiles member" before adding the youth benefits on top.
Source: Turkish Airlines: Youth Club
Is there a minimum age to join Turkish Airlines Miles&Smiles, and can children have their own account?
Miles&Smiles is open to all individuals at least 2 years of age, so children can hold their own account. Legal entities, groups and joint applications are not permitted, and the transferring Miles page adds that High Five Kids Club members are not eligible for Miles Transfer.
Where do I find my Turkish Airlines Miles&Smiles membership number?
Turkish Airlines added a feature to its digital channels in January 2026 that lets you quickly view your membership number, alongside an easier password reset; the news announcement links to a page for retrieving your account details. The programme terms add that your digital membership card is available in the Turkish Airlines mobile app once your membership is created, and that the temporary card on the application form states your permanent membership number.
Does Turkish Airlines Miles&Smiles issue a physical membership card, and do I need one?
Yes, for Classic Plus, Elite and Elite Plus members, who since July 2024 can collect a physical card instantly at the Istanbul Airport Miles&Smiles membership point. Every member has a digital membership card in the Turkish Airlines mobile app, according to the programme terms, and the missing Miles page says Miles are credited automatically when you give your membership number at ticketing or check-in, so the number is what you need to earn.
Does Turkish Airlines have an app for managing Turkish Airlines Miles&Smiles, and what can it do?
Yes. In the Turkish Airlines mobile app you log in with your Miles&Smiles details, see My Miles and My Miles Transactions, and claim missing Miles. Turkish Airlines' other pages add that the app holds your digital membership card and can issue award tickets, that Turkish citizens can verify their account in it, and that the Youth Club is joined from the app menu.
How do I change the name on my Turkish Airlines Miles&Smiles account after marriage or a legal name change?
Online only if you are a Turkish citizen: since July 2024, Turkish-citizen members can change their name, surname and date of birth themselves by logging into their account on the website or mobile app. The announcement does not say how other members request the change.
I accidentally created two Turkish Airlines Miles&Smiles accounts. Can they be merged?
The terms do not describe merging accounts: they state that multiple applications by the same person are not permitted, so a second account is a breach of the rules rather than a feature. Contact Turkish Airlines (1-800-874-8875 in the US) about the duplicate before you try to use the Miles in it.
How do I close my Turkish Airlines Miles&Smiles account, and what happens to my miles?
Send Turkish Airlines a written request: members can leave Miles&Smiles at any time that way, and Turkish Airlines can also end a membership with two weeks' notice. Once the notice period ends, the rights earned in the account, including Miles, stay valid for 6 months, unless Turkish Airlines terminated you immediately for cause, in which case its obligations for Miles earned no longer apply.
Can I join Turkish Airlines Miles&Smiles if I live outside the airline's home country?
Yes. Membership is open to all individuals aged 2 and over in any country where frequent flyer programs are permitted, so you do not need to live in Türkiye to join.
How do I update my email, address or phone number with Turkish Airlines Miles&Smiles?
Edit your e-mail, postal address and phone in your Miles&Smiles profile online or in the app; the terms make you responsible for keeping them current because statements and program notices go to the e-mail on file. If your registered mobile number is out of date and you cannot pass the OTP check, use the feedback form and the security team will update it.
Source: Turkish Airlines: Miles&Smiles account and transaction security
What do I do if I am locked out of my Turkish Airlines Miles&Smiles account?
Reset your password: Turkish Airlines made password reset easier on its digital channels in January 2026, in the same update that lets you quickly view your membership number. If you think someone else has logged in, the new-device email Turkish Airlines has sent since November 2025 lets you verify that device or temporarily suspend your account through the same link.
If I join Turkish Airlines Miles&Smiles after a flight, can I still claim miles for it?
Yes, if the flight was in the last 12 months. Turkish Airlines' Miles&Smiles news page (October 2024) says you can claim Miles for flights from the last 12 months through Claim Missing Miles on the website or app "even if you have flown before becoming a Miles&Smiles member". The programme terms set the same limit, allowing retroactive credit for up to twelve months after the flight or service, and say some Star Alliance airlines set a different limit or allow no retroactive credit.
Does Turkish Airlines have a separate program for small businesses, and can I earn in both?
Turkish Airlines runs a separate Corporate Club, with its own sign-up and terms and conditions, while Miles&Smiles is for individuals only: its terms exclude legal entities, groups and associations from membership. Business travellers earn Miles in their own accounts even when an employer pays, and the terms make it the member's job to tell that employer about Miles earned. The Miles&Smiles terms do not mention the Corporate Club, so check its own terms on earning in both.
Earning on Turkish Airlines flights
What a ticket earns, which fares are excluded, elite bonuses and posting times.
How are miles calculated on Turkish Airlines flights: by fare paid, by distance, or by a fixed amount?
Turkish Airlines earning is distance-based, not fare-based: the Miles&Smiles terms say flight Miles follow IATA Ticketed Point Mileage values, and on international flights the accrual table credits a percentage by booking class, from 25% in W/P/F/U Economy to 150% in C/D Business for Classic members (175% for Classic Plus and above), each with a minimum. Domestic Türkiye flights earn a fixed amount per flight (600 Miles in most Economy classes, 1,250 in C/D Business), and flights also earn Status Miles; see the earning guide.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
How many miles do I earn per dollar (or per mile flown) on Turkish Airlines?
There is no per-dollar rate; Miles&Smiles pays per mile flown. Internationally a full-fare Y or B Economy ticket earns 125% of the distance (minimum 1,250 Miles), M/H/S/E/Q/A/O earn 100% (minimum 1,000), T/L/V/G earn 50% (minimum 500) and W/P/F/U earn 25% (minimum 250); Business earns 150% in C/D and 135% in K/J/Z for Classic members. Domestic flights are flat: 600 Miles in Y/B/M/H/S/E/Q/A/O, 300 in T/L/V/G, 150 in W/P/F/U, 1,250 in C/D and 1,000 in K/J/Z.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
Do basic economy or light fares on Turkish Airlines earn miles?
Yes, but not much. The lowest-earning Economy booking classes (W, P, F, U) earn 25% of the distance with a 250-Mile minimum on international routes and a flat 150 Miles on domestic flights, and the next band (T, L, V, G) earns 50% internationally and 300 Miles domestically. Charter flights earn nothing, and the Miles&Smiles terms add that award tickets earn no Miles.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
What elite bonus do status members earn on Turkish Airlines flights?
The tier bonus only applies in Business Class: Classic Plus, Elite and Elite Plus members earn 175% of distance in C/D and 160% in K/J/Z on international Turkish Airlines flights versus 150% and 135% for Classic, which the membership statuses page describes as 25% extra Status Miles on Business Class flights. Economy earning rates and the fixed domestic amounts are identical for every tier, and the accrual table says its ratios apply only to Turkish Airlines flights.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
How long after a flight do miles post to my Turkish Airlines Miles&Smiles account?
Miles from Turkish Airlines flights can take up to two weeks after the flight to post. If they are still missing after that, file a Claim Missing Miles request from Miles Transactions.
Do award tickets earn miles or status credit on Turkish Airlines?
No. The Miles&Smiles terms state that journeys made using award tickets do not earn any Miles, and that Status Miles come from flying Turkish Airlines and partner airlines, excluding charter flights and flights made free of charge. The status page adds that award tickets do not count toward the 40-flight route to Classic Plus, and Bonus Miles can only be spent on awards, never counted toward status.
Which Turkish Airlines tickets earn no miles at all?
Charter flights earn nothing (the Turkish Airlines accrual page says mileage accrual is not possible on them), journeys on award tickets earn no Miles, and the terms exclude flights "made free of charge" from Status Miles. A codeshare flight operated by an airline that is not a Miles&Smiles partner also earns nothing, even with a TK flight number.
Do taxes, fees and surcharges on a Turkish Airlines ticket earn miles?
Taxes and surcharges don't come into it: the Miles&Smiles terms base flight Miles on IATA Ticketed Point Mileage values, and the accrual table credits a percentage of that distance (or a fixed domestic amount) by booking class, so the taxes, fees and surcharges on your ticket do not change the Miles you earn.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
If I upgrade a ticket on Turkish Airlines, do I earn miles on the original fare or the upgraded cabin?
On the original fare. Turkish Airlines states that the Miles earned on the Economy reservation remain valid after a Business upgrade and "there are no extra Mile earnings"; the Economy baggage allowance also stays as booked.
Do infant or child tickets on Turkish Airlines earn miles?
Child tickets do, once the child has an account: children aged 2 to 12 can join the Turkish Airlines Kids Club and earn Miles on their own flights, getting the 1,000 Welcome Miles plus an extra 1,000 with their first flight. Their Miles stay valid until age 18 and must be used by the end of the year they turn 21, and they cannot use Family Membership or Miles transfers. Membership starts at age 2, so an infant ticket has no account to earn into.
Source: Turkish Airlines: Kids Club
Do group bookings, tour packages or charter flights on Turkish Airlines earn miles?
Charter flights earn no Status Miles: the Miles&Smiles terms exclude chartered flights and flights made free of charge. Turkish Airlines Holidays packages earn 1,000 Miles per TRY 10,000 spent, and Classic Plus and above can take a 5% discount on the package instead. Neither the status page nor the terms set a separate rule for group bookings.
Do employee, industry or heavily discounted fares on Turkish Airlines earn miles?
Neither the Miles&Smiles terms nor the Turkish Airlines accrual page mention staff or industry fares by name. The terms exclude chartered flights and flights made free of charge from Status Miles, and the accrual page sets earning by booking class, from 125% in Y and B down to 25% (minimum 250 Miles) in W, P, F and U on international Turkish Airlines flights.
How do I add my Turkish Airlines Miles&Smiles number to an existing Turkish Airlines booking?
Give it at check-in: Turkish Airlines credits Miles automatically when your Miles&Smiles number is provided during ticketing or at check-in, so a booking made without it can still be fixed when you check in. If the flight goes without it, allow up to two weeks and then claim it yourself through Claim Missing Miles on the website or app, within 12 months of the flight.
Does Turkish Airlines have a calculator to estimate miles for a flight?
Yes. The Miles calculator on turkishairlines.com lets you enter your flight information to find out how to earn and spend Miles on flights. See also the earn page.
Earning on partner airlines
Which airlines credit to the program, how much they earn and the rules for booking classes.
Which airlines can I credit to Turkish Airlines Miles&Smiles?
All Star Alliance carriers (Aegean, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana, Austrian, Avianca, Brussels, Copa, Croatia, EgyptAir, Ethiopian, EVA, ITA Airways, LOT, Lufthansa, Lufthansa City, Shenzhen, Singapore, South African, Swiss, TAP, Thai and United) plus non-alliance partners Azul, GOL, IndiGo, Olympic Air, Oman Air and AJet.
How are miles calculated on partner airline flights credited to Turkish Airlines Miles&Smiles?
Each partner airline has its own table, set by the operating airline's booking class, on its Miles&Smiles partner page. On Lufthansa, for example, members earn Miles and Status Miles as a percentage of IATA mileage with a minimum per class: 200% in A/F First (minimum 1,600), 150% in C/D/J Business, 135% in Z, 125% in Y/B, 100% in H/M/U, 50% in Q/S/W/V and 25% in T, while O/I/R/X/K/L/P earn nothing. Tables differ by partner; AJet's page, for instance, gives fixed Miles on domestic flights.
Source: Turkish Airlines: Miles accrual on Lufthansa flights
Which booking classes on partner airlines earn miles in Turkish Airlines Miles&Smiles, and which earn nothing?
It varies by partner. United credits 150% in J/C/D, 100% in Z/P, O/A/R Premium Plus and Y/B/M/E/U/H, 75% in Q/V/W/S/T/L and 50% in K/G/N, with F, X and I earning nothing; Lufthansa runs from 200% in A/F down to 25% in T with O/I/R/X/K/L/P excluded.
Source: Turkish Airlines: Miles accrual on United Airlines flights
Do partner airline flights count toward elite status in Turkish Airlines Miles&Smiles?
Yes. Miles earned on partner airline flights are listed as Status Miles on your statement and count toward Classic Plus, Elite and Elite Plus exactly like Turkish Airlines flights.
Does it matter whether a partner flight is ticketed by Turkish Airlines or by the partner for Turkish Airlines Miles&Smiles earning?
The operating airline's booking class decides, not who issued the ticket: Turkish Airlines says accrual "is determined based on the fare classes set by the operating airline", and on a TK-ticketed codeshare the THY class shown may differ from the operating carrier's class, so a non-accruing operating class earns nothing regardless of the TK code.
Source: Turkish Airlines: Miles accrual on Lufthansa flights
Which non-alliance airlines partner with Turkish Airlines Miles&Smiles for earning?
Azul, GOL, IndiGo, Olympic Air, AJet and Oman Air are the other partner airlines on the program-partners page. AJet's partner page says members have earned Miles and Status Miles on purchased AJet flights since 30 June 2025. Oman Air's partner page lists Miles by booking class and allows retroactive claims within 12 months as of 1 August 2025, but says award tickets cannot be issued on Oman Air flights. Turkish Airlines' Miles&Smiles news page adds that Lufthansa City Airlines flights have earned Miles and Status Miles since 9 September 2025.
How long do partner airline flights take to post to Turkish Airlines Miles&Smiles?
Allow up to two weeks after the flight. After that you can claim the Miles from Miles Transactions; note that Star Alliance partners may apply their own claim timeframes within the 12-month window.
Do Turkish Airlines Miles&Smiles elite members earn a bonus on partner airline flights?
Not at the rates Turkish Airlines publishes for its own flights: the higher Business Class rates for Classic Plus, Elite and Elite Plus (175% in C/D and 160% in K/J/Z, against 150% and 135% for Classic) appear on the Turkish Airlines accrual table, which states its ratios are "only applicable to Turkish Airlines flights", so they do not carry over to partner airlines.
Source: Turkish Airlines: Miles accrual on Turkish Airlines flights
Where does Turkish Airlines publish the partner earning charts for Turkish Airlines Miles&Smiles?
Each partner airline has its own Miles&Smiles partner page with its earning table by booking class. The earn Miles on flights page lists every partner airline, the Star Alliance members plus Azul, IndiGo, Olympic Air, GOL, AJet and Oman Air, and links each name to that page; a Miles calculator is also linked from the Miles&Smiles earning menu.
Can I earn miles on trains, buses or ferries through Turkish Airlines Miles&Smiles?
No. The Miles&Smiles partner list has no rail, bus or ferry partners. The nearest ground options are the car rental partners and En Yakıt, which its partner page describes as an electric vehicle charging network in Türkiye paying 1 Mile per 1 KW charged (1.5 Miles for Elite and Elite Plus).
Missing miles and retroactive claims
What to do when a flight does not post, the claim window, and what the airline needs.
How long after a flight can I claim missing miles from Turkish Airlines Miles&Smiles?
Twelve months. You can claim Miles for Turkish Airlines and Star Alliance flights taken within the last 12 months; requests after that are not accepted.
How do I file a missing miles claim with Turkish Airlines Miles&Smiles?
Sign in, open Miles Transactions and choose Claim Missing Miles, pick the airline and fill in the flight details; in the app it is under My Miles, My Miles Transactions, Claim Missing Miles. Wait until two weeks after the flight before filing. See our guide to claiming missing miles.
What information does Turkish Airlines Miles&Smiles need for a missing miles claim?
Flight date, departure and arrival airports, flight number, travel class and ticket number. The name and surname on the ticket must match those registered on your Miles&Smiles membership, and the request is only valid for flights booked in your own name.
How do I claim missing miles for a partner airline flight in Turkish Airlines Miles&Smiles?
Same form: in the Claim Missing Miles section, select the airline that operated the flight and fill in the required fields, including the ticket number and flight details. Claims cover flights in the last 12 months, though Turkish Airlines says the timeframe may vary for flights operated by Star Alliance partners.
How long does Turkish Airlines Miles&Smiles take to process a retroactive claim?
Turkish Airlines says Miles from a flight can take up to two weeks to post on their own; only after that should you file a Claim Missing Miles request (Miles Transactions in your account, or My Miles Transactions in the app), which needs the date, route, flight number, class and ticket number. The site does not commit to a processing time for the claim itself, saying only that Miles are credited to your account after verification.
Can I claim miles for flights taken before I joined Turkish Airlines Miles&Smiles?
Yes, within 12 months. Turkish Airlines' Miles&Smiles news page (October 2024) says you can claim Miles for flights from the last 12 months through Claim Missing Miles on the website or app "even if you have flown before becoming a Miles&Smiles member". The programme terms set the same limit, allowing retroactive credit "for up to twelve months following the flight or service", and say that on some Star Alliance airlines the time limit may differ or retroactive credit may not be available at all. See the missing miles guide.
My flight was credited to the wrong program. Can Turkish Airlines Miles&Smiles move the miles?
Not out of Miles&Smiles: the terms state that Miles earned under Miles&Smiles cannot be transferred to or combined with any other frequent flyer program. For a flight that should have earned Miles&Smiles Miles, the terms let you request retroactive credit for up to twelve months after the flight, but they describe no way to move credit that has already posted in another program.
Will Turkish Airlines Miles&Smiles credit a flight if the name on the ticket does not exactly match my account?
No. The name and surname on the ticket must match the name and surname registered on your Miles&Smiles membership for a missing Miles request to be accepted.
What can I do if Turkish Airlines Miles&Smiles rejects a missing miles claim?
Appeal to Turkish Airlines itself: the terms make it the sole authority in evaluating any appeals about a member's Miles balance and in determining whether Miles have been earned, with its records taken as the basis in all cases. Beyond that, the program is governed by Turkish law, and the Istanbul Courts and Execution Offices are authorised in dispute resolution.
Credit cards and bank transfers
Co-brand cards, transferable points, ratios and timing.
Which banks issue Turkish Airlines Miles&Smiles credit cards, and in which countries?
In the US the Turkish Airlines Miles&Smiles Premier Visa Signature Card is issued by First Electronic Bank. The Miles&Smiles terms name co-branded cards with Garanti Bank, QNB Finansbank and Kuveyt Türk in Türkiye, and the international credit cards and bank partnerships page lists partner banks such as HDFC Bank, Axis Bank and SBI Card in India, Emirates NBD in the UAE, Riyad Bank in Saudi Arabia, Hyundai Card in South Korea, CTBC Bank in Taiwan, TBC in Georgia and Santander Brasil in Brazil.
Source: Turkish Airlines: Miles&Smiles international credit cards
How many miles per dollar do Turkish Airlines Miles&Smiles credit cards earn?
The US Turkish Airlines Miles&Smiles Premier Visa Signature card, issued by First Electronic Bank, earns 3 Miles per dollar on Turkish Airlines purchases made through the airline's own website, app, call centres and sales offices, 2 per dollar on dining, groceries, entertainment and lodging, and 1 per dollar on everything else, as of 2026.
Source: Turkish Airlines: Miles&Smiles Premier Visa Signature card
What sign-up bonus do Turkish Airlines Miles&Smiles credit cards typically offer?
The US Premier Visa Signature Card offers 25,000 bonus Miles after $2,000 of eligible purchases in the first 90 days, plus 15,000 more after a further $6,000 ($8,000 total) within the first 12 months, as of 2026.
Can credit card spending earn elite status or tier credit in Turkish Airlines Miles&Smiles?
Yes, a little: the US Miles&Smiles Premier Visa Signature card earns 125 Status Miles for every $500 spent in a billing cycle, capped at 5,000 Status Miles per calendar year. They are awarded at the end of the cycle, count only toward your Miles&Smiles tier and cannot be redeemed for award flights.
Source: Imprint: Turkish Airlines Miles&Smiles Premier card rewards terms
Which bank points transfer to Turkish Airlines Miles&Smiles, and at what ratio?
The program-partners page lists Capital One, Citibank, American Express, HSBC and Revolut among its finance partners, plus Bilt Rewards Alliance, without ratios. The partner pages fill some in: Capital One converts rewards from eligible US-issued cards at 1/1, while the American Express page covers only AMEX (Middle East) cardmembers, at 2 Membership Rewards points per Mile, not US Membership Rewards. See our transfer partners page.
How long do bank point transfers to Turkish Airlines Miles&Smiles take?
Usually instant: Bilt, which transfers to Miles&Smiles at 1:1, says transfers are immediate in most cases but can take up to 48 hours, and they cannot be reversed once made. Bilt transfers go in 1,000-point increments with a 2,000-point minimum for Blue members (1,000 for Silver and above), as of September 2026.
Source: Bilt Rewards: transfer partners (Turkish Airlines Miles&Smiles)
Can I transfer miles back out of Turkish Airlines Miles&Smiles to a bank program?
No. The terms state that Miles earned under Miles&Smiles "cannot be transferred to or combined with any other frequent flyer program", and Capital One, which transfers into Miles&Smiles at 1:1, says there is no way to move miles back into a Capital One account once a transfer is finalised. Within Miles&Smiles you can still send Miles to another member with the paid Transfer Miles feature.
Does Turkish Airlines Miles&Smiles run transfer bonuses from bank programs?
No transfer bonus is listed: in September 2026 the Miles&Smiles campaigns page shows 30% award discounts on selected routes and partner earning offers such as Booking.com, Wyndham Rewards and Sixt, but no bank-to-Miles&Smiles transfer promotion. Turkish Airlines' Capital One partner page gives a flat 1/1 conversion rate with no bonus mentioned. See transfer partners.
Must the bank account and Turkish Airlines Miles&Smiles account be in the same name for a transfer?
For Capital One, yes: Capital One says the name on your Capital One account has to match the name on the travel loyalty account, so miles can only go 1:1 into a Miles&Smiles account in your own name. You need at least 1,000 Capital One miles to transfer, and once a transfer is finalised it cannot be moved back.
Source: Capital One: miles transfer partners guide (Turkish Airlines Miles&Smiles)
Do Turkish Airlines Miles&Smiles credit cards have annual fees, and what perks offset them?
The US Miles&Smiles Premier Visa Signature card costs $99 a year and has no foreign transaction fees. Offsetting perks are complimentary entry to Turkish Airlines lounges worldwide (subject to eligibility under the card terms), priority check-in and boarding on all Turkish Airlines flights to and from the US, 125 Status Miles for every $500 spent in a statement cycle (up to 5,000 a calendar year) and a welcome bonus of up to 40,000 Miles, as of 2026.
Source: Turkish Airlines: Miles&Smiles Premier Visa Signature card
Do any Turkish Airlines Miles&Smiles credit cards include a companion fare or free flight certificate?
Not the US card. The Miles&Smiles Premier Visa Signature card's rewards terms (effective 26 June 2025) cover Miles on spending, up to 5,000 Status Miles a year, cardholder-only access to Turkish Airlines-operated lounges when flying Turkish Airlines, and priority check-in and boarding on Turkish Airlines flights to and from the United States, which also covers a spouse and children under 25 on the same reservation or one companion on non-family trips. There is no companion fare, free flight certificate, upgrade voucher or anniversary bonus.
Source: Imprint: Turkish Airlines Miles&Smiles Premier card rewards terms
Is there a business credit card for Turkish Airlines Miles&Smiles?
Turkish Airlines lists none for the US or Türkiye. The US card site offers the personal Turkish Airlines Miles&Smiles Premier Visa Signature card issued by First Electronic Bank, and the Türkiye credit card page lists Miles&Smiles cards from Garanti BBVA, QNB and Kuveyt Türk, none of them described as a business, corporate or SME card.
Source: Turkish Airlines: Miles&Smiles credit cards in Türkiye
Can I get a Turkish Airlines Miles&Smiles credit card if I live outside the United States?
Yes. Beyond the US card and the Türkiye cards, Turkish Airlines' international credit cards page lists co-branded Miles&Smiles cards in Germany (Mastercard Gold), Azerbaijan (PASHA Bank), Jordan (INVESTBANK), Georgia (TBC Bank) and Iraq (QiCard), plus points-conversion partners in markets including Saudi Arabia, the UAE, Kuwait, Bahrain, India, Korea, Taiwan, Malaysia, the Philippines, Mexico, Brazil (Santander Brasil) and China, with Revolut and Klarna listed as international.
Source: Turkish Airlines: Miles&Smiles international credit cards
Earning without flying
Shopping portals, dining, hotels, cars, rideshare, surveys and buying miles.
Does Turkish Airlines Miles&Smiles have an online shopping portal, and how does it work?
There is no click-through shopping portal; earning is partner by partner. Turkish Airlines lists Booking.com, Trip.com, GetYourGuide, HeyMax, The Bicester Collection, OutletCity Metzingen, Kaner Duty Free and others on its program-partners page, each linking to its own partner page. Shop&Miles appears on the Miles&Smiles home page under redeeming Miles, so it is a place to spend Miles rather than earn them.
Does Turkish Airlines Miles&Smiles have a dining rewards program?
No. The program-partners page has no dining or restaurant partners; its non-flight partners are grouped under finance, hotels, energy, car rental, shopping and living, airport services, and tourism and online booking. The closest option is the US Miles&Smiles Premier Visa Signature card, which earns 2 Miles per dollar on dining.
Which hotel chains earn miles in Turkish Airlines Miles&Smiles, and can hotel points be converted?
Hilton Honors, Marriott Bonvoy, Wyndham Rewards and Choice Privileges, plus Turkish groups such as Rixos, Dedeman, Titanic, Elite World, Cornelia, Akra, NG Hotels, BN Hotel, AVEC and Richmond Nua, are listed as Miles&Smiles hotel partners. Hotel points can be converted at least with Marriott: its partner page lets members transfer 3 Marriott Bonvoy points to 1 Mile, adding 5,000 Miles for every 60,000 points transferred.
Which car rental companies earn miles in Turkish Airlines Miles&Smiles?
Avis, Budget, Hertz, Sixt, Europcar, Enterprise, Alamo, National and Windycar are the Miles&Smiles car rental partners.
Can I earn miles by taking surveys with Turkish Airlines Miles&Smiles?
No. Miles&Smiles has no survey or opinion partner.
Can I buy miles from Turkish Airlines Miles&Smiles, at what price, and is there a yearly cap?
Yes: 30 USD including VAT per 1,000 Miles, from a 1,000-Mile minimum up to 250,000 Miles per calendar year, as of 2026, bought through Miles Transactions on the website or mobile app. Purchased Miles are not Status Miles, and both the Miles and the amount paid are non-refundable.
Source: Turkish Airlines: buy Miles
Does Turkish Airlines Miles&Smiles run bonus promotions on buying miles?
The buy Miles page does not advertise a standing bonus or discount on purchased Miles, which it prices at 30 USD including VAT per 1,000 Miles. Instead it tells members to check their Miles&Smiles account to discover exclusive Mile offers.
Source: Turkish Airlines: buy Miles
Can I gift miles to another Turkish Airlines Miles&Smiles member?
Yes, two ways. Turkish Airlines' Gift Miles page lets you buy Miles for another member at USD 30 per 1,000 Miles including VAT, from 1,000 Miles per transaction; they are credited directly to the recipient's account without using your own Miles, and a member can receive up to 250,000 Gift Miles a calendar year. Transfer Miles sends your own Miles instead: the Miles&Smiles terms open it to all members at 20 USD (including VAT) per 1,000 Miles, with no upper or lower limit.
Source: Turkish Airlines: Miles features
Are there phone, internet, energy or subscription partners that earn miles in Turkish Airlines Miles&Smiles?
No phone or internet partners appear on the program-partners page. Its energy partner is En Yakıt, which its partner page describes as an electric vehicle charging network in Türkiye paying 1 Mile per 1 KW charged (1.5 Miles for Elite and Elite Plus); TKPAY and Klarna sit on the finance list, and HDI Fibaemeklilik is listed under Shopping & Living.
Can I earn miles on fuel or groceries with Turkish Airlines Miles&Smiles?
Not fuel as such: the program's energy partner, En Yakıt, is an electric vehicle charging network in Türkiye that pays 1 Mile per 1 KW charged (1.5 Miles for Elite and Elite Plus), according to its partner page. There is no grocery partner, but the US Miles&Smiles Premier Visa Signature card earns 2 Miles per dollar on groceries.
Can I earn miles on Airbnb, vacation rentals or cruises with Turkish Airlines Miles&Smiles?
Not Airbnb, but Booking.com, HalalBooking, Trip.com, Viravira.co (yacht charters), Royal Caribbean and MSC Cruises, GetYourGuide and Turkish Airlines Holidays all earn Miles.
Does in-flight Wi-Fi, duty free or onboard purchases earn miles on Turkish Airlines?
Wi-Fi is a redemption rather than an earner: the redeem Miles page lets you redeem Miles for in-flight Wi-Fi. Turkish Airlines' earning Miles page lists flights, Miles&Smiles credit cards and shopping with program partners as the ways to earn, and names no Miles for Wi-Fi, duty free or onboard purchases.
Source: Turkish Airlines: Redeem Miles
Where does Turkish Airlines Miles&Smiles list its current earning promotions?
On the Miles&Smiles campaigns page, which in September 2026 lists 30% award discounts on selected routes, 5x Miles at Booking.com, 3x at Wyndham Rewards, 1,000 Miles per TRY 10,000 at Turkish Airlines Holidays and 50% Miles back through the Turkish Airlines WhatsApp channel.
Elite status
Tiers, how to qualify, the year cycle, matches and what each level gets.
What are the elite status tiers in Turkish Airlines Miles&Smiles?
Four tiers: Classic (entry), Classic Plus (Star Alliance Silver), Elite and Elite Plus (both Star Alliance Gold).
How do I qualify for elite status in Turkish Airlines Miles&Smiles: by spending, segments, distance or points?
By Status Miles, counted over a rolling 12-month period that Turkish Airlines checks daily. Classic Plus alone has a second route of 40 flights (award tickets excluded). Status Miles come from flying Turkish Airlines and partner airlines, and the status page adds that 1,000 Status Miles can be purchased for USD 70 and that Miles can be converted into up to 40,000 Status Miles; the Miles features page limits conversion to Miles earned with a Miles&Smiles credit card.
What are the qualification thresholds for each Turkish Airlines Miles&Smiles tier?
Classic Plus: 25,000 Status Miles or 40 flights. Elite: 40,000 Status Miles. Elite Plus: 80,000 Status Miles. Requalification is cheaper: Classic Plus 17,000 (or 30 flights), Elite 30,000 for Türkiye-based or 25,000 for members abroad, Elite Plus 40,000, all within the first 12 months of the status period.
When does the Turkish Airlines Miles&Smiles qualification year start and end, and how long does status last?
There is no fixed calendar year: qualification counts Status Miles over a rolling 12-month period, Status Miles are checked daily and upgrades happen as soon as you qualify, and each tier is valid for 2 years. Renewal uses the lower first-period threshold within the first 12 months; otherwise the second-period threshold applies: 35,000 (Classic Plus, or 60 flights), 45,000 for members living in Türkiye or 37,500 abroad (Elite) and 60,000 (Elite Plus). The page's notes for Elite count that second figure over the whole two-year membership period, not the second year alone.
Do partner airline flights count toward Turkish Airlines Miles&Smiles status?
Yes. Status Miles from Star Alliance and other partner airlines count toward every tier alongside Turkish Airlines flights.
Does Turkish Airlines Miles&Smiles offer a status match or status challenge?
Not as a standing offer. The last one Turkish Airlines published was in August 2024, as SAS left the programme: SAS EuroBonus Gold, Diamond and Pandion members could switch to Miles&Smiles Elite through a status matching application. Otherwise, the membership statuses page says you can buy Status Miles or convert Miles earned from spending on Miles&Smiles co-branded credit cards into Status Miles.
Does Turkish Airlines Miles&Smiles offer lifetime or million-miler status?
No. Miles&Smiles has no lifetime or million-miler tier; Classic Plus, Elite and Elite Plus are each valid for two years and must be re-earned with Status Miles (or flight counts for Classic Plus) in the protection periods.
What baggage benefits do Turkish Airlines Miles&Smiles elite members get?
Classic Plus gets 10 kg extra, Elite 20 kg and Elite Plus 25 kg on weight-based routes; on piece-concept routes Elite and Elite Plus get one extra piece.
Which Turkish Airlines Miles&Smiles tiers get lounge access, and where?
Classic Plus: CIP lounge access on domestic flights. Elite and Elite Plus: Turkish Airlines lounges on domestic and international flights with a spouse and children or one guest, plus the special entrance and passport desk at Istanbul Airport. As Star Alliance Gold, they can also use any member airline lounge showing the Star Alliance Gold logo when flying Star Alliance, with one guest, under Star Alliance's lounge access policy.
Do Turkish Airlines Miles&Smiles elite members get complimentary upgrades, and how are they prioritised?
Only Elite Plus gets complimentary upgrades: 2 cabin upgrades on Turkish Airlines flights in each 12-month period of the status, which expire if unused, plus a guaranteed seat on request for reservations made at least 72 hours before departure, subject to availability. On waiting lists, priority goes to Elite Plus, then Elite, Star Gold, Classic Plus, Star Silver and Classic. Turkish Airlines' Miles&Smiles news page adds that since February 2026, Elite Plus members who cannot upgrade an Economy ticket because Business Class is full can press Add to Waitlist and are notified if a seat opens.
Source: Turkish Airlines: Miles&Smiles benefits and privileges
Do Turkish Airlines Miles&Smiles elite members get free seat selection or extra-legroom seats?
Elite and Elite Plus get free standard and preferred seat selection on Turkish Airlines-operated flights; Classic Plus gets Business Class check-in counters on domestic flights but no free seat selection.
Which fees does Turkish Airlines Miles&Smiles waive for elite members?
Elite and Elite Plus get free standard and preferred seat selection on Turkish Airlines-operated flights, and Classic Plus and above get the Hold the Price service free. The award travel terms add that an Elite Plus complimentary cabin upgrade can be refunded free of charge, while award ticket changes cost TRY 450 on domestic and USD 70 on international flights per transaction, with no exemption listed for any tier.
What do Turkish Airlines Miles&Smiles tiers map to in the alliance (Star Alliance Gold, oneworld Emerald, SkyTeam Elite Plus)?
Classic Plus maps to Star Alliance Silver; Elite and Elite Plus map to Star Alliance Gold. Classic has no alliance status. See our Star Alliance page.
Can elite benefits in Turkish Airlines Miles&Smiles be shared with family or a companion?
Elite and Elite Plus lounge access covers a spouse and children or one guest, and Elite Plus members can gift Elite cards to 3 people. Turkish Airlines' Family Membership page adds that Classic Plus, Elite and Elite Plus members can pool the Miles of parents and their unmarried children under 25 in a single account and redeem them jointly.
Do surplus qualifying points roll over to the next year in Turkish Airlines Miles&Smiles?
No. Turkish Airlines states that "Status Miles earned after meeting the status protection do not transfer to your next status protection period", so surplus Status Miles are lost. Only regular Miles carry on, and the Miles&Smiles terms say those expire at the end of the third full calendar year after they are credited.
Can I gift or nominate someone for status in Turkish Airlines Miles&Smiles?
Yes, at the top tier only: Elite Plus members can gift an Elite card to 3 people.
Can I buy status or top-up missing qualifying points in Turkish Airlines Miles&Smiles?
Yes, both. Status Miles cost USD 70 per 1,000 (in blocks of 1,000, non-refundable) and can only be bought when you are no more than 5,000 short of reaching or keeping Classic Plus, or 10,000 short of reaching or keeping Elite or Elite Plus, capped at 10,000 purchased Status Miles within 12 months of your first purchase. The membership statuses page adds that Miles earned from spending on Miles&Smiles co-branded credit cards can be converted at 5 Miles per Status Mile, up to 200,000 Miles for 40,000 Status Miles.
Will Turkish Airlines Miles&Smiles elite benefits be recognised on partner airlines?
Yes through Star Alliance: Classic Plus is recognised as Star Alliance Silver and Elite and Elite Plus as Star Alliance Gold on all member airlines.
Does Turkish Airlines Miles&Smiles offer selectable benefits or milestone rewards for elites?
There is no choice menu; benefits are fixed per tier. The closest things to milestone rewards are Elite Plus perks: two complimentary cabin upgrades on Turkish Airlines flights, which the benefits and privileges page grants for each 12-month period of the status and lets expire if unused, and the right to gift Elite cards to three people.
Redeeming on Turkish Airlines
How awards are priced, the cheapest redemptions and the booking rules.
Does Turkish Airlines Miles&Smiles use a fixed award chart or dynamic pricing for Turkish Airlines flights?
A fixed zone chart. One-way economy on Turkish Airlines runs from 8,500 Miles within Türkiye to 15,000 to Europe 1, 55,000 to North America and 80,000 to Oceania; Business is 15,000 to 180,000. See the award chart.
What is the cheapest award ticket in Turkish Airlines Miles&Smiles?
A one-way economy award within Türkiye: 4,500 Miles at the chart's Promotion Award Ticket rate (Business 10,000), or 8,500 Miles at the standard award rate (Business 15,000).
Can I book one-way awards in Turkish Airlines Miles&Smiles, and are they half the round-trip price?
Yes. The mileage tables are expressed per one-way ticket, and a round trip is simply two one-ways added together.
How do I search for award seats on Turkish Airlines?
Sign in on turkishairlines.com and use the Book an Award Ticket page for Turkish Airlines awards, or the Miles Transactions page in your account, where Star Alliance award tickets are issued online. The award travel terms add that award tickets can also be issued through the mobile apps, the call centre or a sales office with a valid ID.
What is the difference between saver and standard (or flexible) awards in Turkish Airlines Miles&Smiles?
Miles&Smiles has Promotion Award Tickets, which use a limited allocation of seats booked in X (Economy) or I (Business) at the lower Miles price, and standard Award Tickets, which have no allocation limit and can be issued on any flight with a seat available, at a higher Miles price. Both are shown on the award chart.
Does Turkish Airlines Miles&Smiles allow stopovers or open jaws on award tickets?
Yes, offline: one stopover is allowed on award tickets used on Turkish Airlines flights, and one open jaw is allowed per award ticket, but only when booked through the call centre or a sales office, because awards issued online allow neither a stopover nor an open jaw.
Can I book a mixed-cabin award in Turkish Airlines Miles&Smiles, and how is it priced?
Yes, but there is no blended price: when a one-way award combines Business Class and Economy Class, Turkish Airlines deducts the Miles for the higher class, so the whole one-way costs the same as an all-Business award. See the award chart.
Can I pay part in miles and part in cash with Turkish Airlines Miles&Smiles?
Yes, Cash&Miles: when paying for a scheduled Turkish Airlines ticket on the website or app you can cover up to 50% of the fare (excluding tax) with Miles at the conversion rate shown at checkout, and the ticket still earns Miles. It is not available on codeshare or partner flights, and redeemed Miles are refunded only if you request within one year of issue.
Source: Turkish Airlines: Cash&Miles
How do I add an infant or child to an award ticket in Turkish Airlines Miles&Smiles?
An infant under two travels on an award ticket costing 10% of the adult Miles; children two and over pay the full adult Miles.
Does Turkish Airlines Miles&Smiles offer a round-the-world or multi-city award?
The Miles&Smiles terms describe no round-the-world award. Award tickets reserved online are capped at 6 flight legs, and the same destination airport should not appear more than once in the outbound or the inbound part of the itinerary.
Do awards in Turkish Airlines Miles&Smiles book into basic economy or a regular fare?
Neither: award tickets are issued in their own reservation classes, X for Economy and I for Business on Turkish Airlines (O for First on Star Alliance partners), whether they are Promotion Award Tickets or standard Award Tickets. They follow the award rules rather than a paid fare brand: changes and Miles refunds are allowed within one year of issue for TRY 450 domestic or USD 70 international per transaction, and awards cannot be issued as open tickets.
What is the minimum number of miles needed to book an award in Turkish Airlines Miles&Smiles?
4,500 Miles, the Promotion Award Ticket rate for a one-way economy award within Türkiye; the standard domestic economy award costs 8,500 Miles.
What are the best-value redemptions in Turkish Airlines Miles&Smiles?
Promotion Award Tickets and the 30% Miles discount campaigns are the lowest-priced ways to fly Turkish Airlines on Miles. In September 2026 the campaigns page lists 30% discounts on selected routes between Türkiye and Europe, Asia, Africa and the Middle East, and on selected US and Mexico routes. On the award tickets page, a one-way economy award within Türkiye costs 4,500 Miles at the Promotion Award Ticket rate against 8,500 standard, and Europe 1 is 15,000 standard. See the award chart.
Does flying on an award ticket in Turkish Airlines Miles&Smiles earn status or miles?
No. The Miles&Smiles terms state that journeys made using award tickets do not earn any Miles, and they exclude flights made free of charge from Status Miles. The status page adds that award tickets do not count toward the 40-flight route to Classic Plus, since only paid tickets qualify for renewing or upgrading from Classic Plus.
Can I select seats on an award ticket in Turkish Airlines Miles&Smiles, and is there a charge?
Yes. Seats on award tickets can be paid for with Miles: the award terms say Miles used for seat fees can be refunded within one year of issue. Turkish Airlines' membership statuses page adds that Elite and Elite Plus members get free standard and preferred seat selection, only on Turkish Airlines-operated flights.
What baggage allowance do I get on an award ticket in Turkish Airlines Miles&Smiles?
The award booking screen shows the baggage allowance for each award alongside the Miles price and cabin (a December 2023 redesign put them on a single screen), so you see it before you spend the Miles. Turkish Airlines' membership statuses page separately lists extra allowances for elite members: 10 kg for Classic Plus, and 20 kg or one extra piece for Elite and 25 kg or one extra piece for Elite Plus, without saying how they apply to award tickets.
Redeeming on partner airlines
Which partners can be booked, online versus by phone, and the partner-specific rules.
Which partner airlines can I book with miles from Turkish Airlines Miles&Smiles?
Every Star Alliance member plus Azul, GOL and Olympic Air, which the award travel terms name as program partners for award tickets, priced from a separate partner matrix. Oman Air and AJet earn Miles, but their partner pages say award tickets cannot be issued on their flights. See our guide to booking partner awards.
Which partner awards can be booked online with Turkish Airlines Miles&Smiles, and which need a phone call?
Star Alliance awards can be issued online from the Miles Transactions page once signed in, or through the call centre or a sales office with a valid ID; awards on other partners such as Azul and GOL are issued only through the call centre or a sales office.
How are partner awards priced in Turkish Airlines Miles&Smiles?
A fixed from/to zone matrix separate from the Turkish Airlines chart, with Economy, Business and First columns; domestic partner flights are 15,000 Economy, 22,500 Business and 30,000 First one way. See the award chart.
Does Turkish Airlines Miles&Smiles charge a fee for partner awards?
No extra booking fee is listed for partner awards; you pay the same airport taxes and statutory charges, and the same TRY 450 domestic / USD 70 international per-transaction fee for changes or Miles refunds. Star Alliance awards can be issued online, while Azul, GOL and Olympic Air awards must go through the call centre or a sales office.
Can I combine Turkish Airlines and partner flights on one award in Turkish Airlines Miles&Smiles?
Yes. The award terms allow combined award tickets with Turkish Airlines and Star Alliance member airlines on one itinerary; the one-stopover rule applies only on Turkish Airlines-operated segments, one open-jaw is allowed, and Elite Plus upgrade vouchers cannot be used on the partner legs.
Do partner airlines release the same award seats to Turkish Airlines Miles&Smiles as to their own members?
The award terms do not say. They list the classes partner awards book into: X for Economy, I for Business and O for First on Star Alliance member airlines, and V/R on Azul, X/I on GOL and X/I on Olympic Air. They add that it may not be possible to use award tickets with partner airlines at certain times of the year.
Which non-alliance airlines can be booked with Turkish Airlines Miles&Smiles?
Azul, GOL and Olympic Air, which the award travel terms name as program partners for award tickets, all issued only through the call centre or a sales office. Oman Air and AJet earn Miles, but their partner pages say award tickets cannot be issued on their flights.
Are stopovers allowed on partner awards in Turkish Airlines Miles&Smiles?
No. The single permitted stopover applies only to award tickets used on Turkish Airlines flights.
Can I use miles to upgrade a partner airline flight through Turkish Airlines Miles&Smiles?
Yes. Star Alliance upgrade awards use a from/to zone matrix: Economy to Business costs 10,000 Miles on a domestic flight, and from Europe 1 it ranges from 35,000 Miles within Europe 1 to 85,000 to North America and 160,000 to Oceania. The table also prices Business to First upgrades.
Can partner awards booked through Turkish Airlines Miles&Smiles be changed or cancelled online?
Yes, for a fee. The award terms say award ticket changes and Miles refunds are made through online channels or the call centre, and dates or routes can be changed within one year of the original issue date, without any flight date limitation, for TRY 450 domestic or USD 70 international per transaction (TRY 1,050 or USD 170 after a no-show). Awards on Azul, GOL and Olympic Air can only be issued through the call centre or sales offices, and the terms do not say whether those can be changed online.
Source: Turkish Airlines: Miles&Smiles award travel terms and conditions
Taxes, fees and surcharges on awards
What is added on top of the miles, and which fees can be avoided.
Does Turkish Airlines Miles&Smiles charge a booking fee for award tickets?
No booking fee is listed. The award terms name the website, mobile app, call centre and sales offices as issuing channels and add only airport taxes and statutory charges on top of the Miles, payable by card or cash and, where offered, with Miles. Fees apply later: TRY 450 domestic or USD 70 international per change or Miles refund.
Does Turkish Airlines Miles&Smiles charge extra to book an award by phone?
No phone surcharge is listed: the award terms name the website, mobile app, call centre and sales offices (with ID) as equal issuing channels, and awards on Azul, GOL and Olympic Air can only be booked through the call centre or a sales office.
Does Turkish Airlines Miles&Smiles charge a close-in or last-minute booking fee for awards?
No. The award terms list only change, refund and no-show fees; there is no close-in or last-minute booking charge, and a reservation just has to be ticketed within the option period you are given.
Which award fees does Turkish Airlines Miles&Smiles waive for elite members?
Almost none: the only elite waiver in the award terms is that an Elite Plus complimentary upgrade can be returned free of charge. Award change, Miles-refund and no-show fees are the same for every tier.
How does Turkish Airlines Miles&Smiles handle UK Air Passenger Duty and other high departure taxes on awards?
Turkish Airlines does not single out UK Air Passenger Duty: its award page says taxes are based on the departure point, with separate taxes for some arrival points, so an award starting in the UK carries the UK departure taxes. The award travel terms add that airport taxes and statutory charges are paid by credit card or cash, and that a Miles payment option may be offered where applicable.
Can I pay the taxes and fees on a Turkish Airlines Miles&Smiles award with miles?
Where the option is offered, yes. The award travel terms say airport taxes and statutory charges on award tickets are paid by credit card or cash and, where applicable, with Miles. Turkish Airlines' Tax&Smiles feature, which its redeem Miles page describes as using Miles to pay taxes on tickets purchased, has cost 1,000 Miles per 200 TL of tax since August 2024, down from 2,000.
Are taxes and fees refunded if I cancel a Turkish Airlines Miles&Smiles award?
Yes. Taxes paid on an award can be refunded within two years of issue, while the Miles themselves (and Miles used for seat fees) are refundable within one year, minus the TRY 450 domestic / USD 70 international transaction fee, or TRY 1,050 / USD 170 after a no-show.
How can I reduce the cash cost of a Turkish Airlines Miles&Smiles award?
Pick Promotion Award Tickets or the 30% Miles discount campaigns on the campaigns page to cut the Miles side. For the cash side, the award travel terms say airport taxes and statutory charges are paid by credit card or cash, with a Miles payment option where applicable: Turkish Airlines' Miles&Smiles news page announced in August 2024 that Tax&Smiles takes 1,000 Miles to pay 200 TL of tax, instead of 2,000. The award page bases taxes on the departure point, so the departure airport changes what you pay.
Changes, cancellations and refunds
Fees, deadlines, redeposits, no-shows and what happens when the airline changes the schedule.
What does Turkish Airlines Miles&Smiles charge to change an award ticket?
Each change to date or route costs TRY 450 on domestic flights or USD 70 on international flights per transaction, or TRY 1,050 or USD 170 to reissue after a no-show, and changes can be made within one year of the original issue date. The Miles&Smiles terms add that changes apply only to Turkish Airlines flights and must stay within the same award zone, season and class. See our change and cancellation fees guide.
Source: Turkish Airlines: Miles&Smiles award travel terms and conditions
What does Turkish Airlines Miles&Smiles charge to cancel an award ticket and redeposit the miles?
Refunding Miles for an unused award costs TRY 450 on domestic flights or USD 70 on international flights per transaction, rising to TRY 1,050 or USD 170 after a no-show, and the refunded Miles keep their original expiry date; see our change and cancellation fees guide. The Miles&Smiles terms count a ticket as unused only when neither the outbound nor the return coupon has been used, and award tickets expire one year after issue and cannot be extended.
Source: Turkish Airlines: Miles&Smiles award travel terms and conditions
How close to departure can I cancel a Turkish Airlines Miles&Smiles award?
There is no pre-departure cut-off: an award can be refunded or reissued at any point within one year of the original issue date "without any flight date limitation". Cancelling before departure costs TRY 450 domestic or USD 70 international; if you no-show first, the fee rises to TRY 1,050 or USD 170. See the change and cancel guide.
What happens to my miles if I no-show a Turkish Airlines Miles&Smiles award?
They are not forfeited, but getting them back costs more: after a no-show the award travel terms charge TRY 1,050 on domestic flights or USD 170 on international flights to refund the Miles or reissue the ticket, instead of TRY 450 or USD 70 per transaction. Under the Miles&Smiles terms a no-show fee applies when a member holding a reserved seat fails to board for any reason or fails to present the necessary documents.
Source: Turkish Airlines: Miles&Smiles award travel terms and conditions
Can I change or cancel a Turkish Airlines Miles&Smiles award online, or must I call?
Both work: the award terms say date or route changes and Miles refunds "are made through online channels or the call center". Awards on Azul, GOL and Olympic Air can only be issued through the call centre or sales offices, and the terms do not say whether their changes can be made online.
What are my rights if Turkish Airlines changes the schedule of my award flight?
You can approve the new flight Turkish Airlines proposes, change free of charge to a different flight under certain rules if the new date or route does not suit you, or cancel your ticket for a refund, all in the Manage Booking section of the website and mobile app. For award tickets the disruption page says refund requests go through the website or mobile app and flight changes through the website, and the Miles&Smiles terms give award passengers the same rights as other passengers unless program documentation says otherwise.
Can I cancel just the return of a round-trip Turkish Airlines Miles&Smiles award?
No. Miles are refunded only for wholly unused award tickets on which neither the outbound nor the return coupon has been used.
Can I change the passenger name on a Turkish Airlines Miles&Smiles award?
No. Award tickets cannot be transferred to another person, replaced or extended.
Are change and cancellation fees waived for Turkish Airlines Miles&Smiles elite members?
No. Change and Miles-refund fees (TRY 450 domestic, USD 70 international, more after a no-show) apply to every tier; the only status-related waiver is a free refund of an unused Elite Plus complimentary upgrade.
Does Turkish Airlines Miles&Smiles offer a 24-hour free cancellation on awards?
Yes, for tickets bought on the website or app: if departure is seven or more days away you can refund the ticket free of charge within 24 hours of purchase, and Turkish Airlines states that award tickets are subject to the same terms. The free refund does not apply once a ticket has been changed, to Hold the Price bookings, to disrupted flights or after a name change, and ancillaries such as seat selection or pet transport are not refunded.
Source: Turkish Airlines: free ticket cancellation within 24 hours
Are the change and cancellation rules different for partner awards in Turkish Airlines Miles&Smiles?
The fee schedule is the same (TRY 450 domestic / USD 70 international per transaction, TRY 1,050 / USD 170 after a no-show, within one year of issue). The differences are that Azul, GOL and Olympic Air awards can only be issued through the call centre or sales offices, with the terms silent on whether they can be changed online, and that the Elite Plus complimentary upgrade is not valid on Star Alliance or program partner flights.
If I cancel a Turkish Airlines Miles&Smiles award booked with miles that have since expired, do I get them back?
They come back with their original expiry dates: the award terms state that refunded Miles "will have the same expiration date as when they were first earned", so Miles that have already passed their expiry return as expired. The programme terms say expired Miles cannot become valid again, the Miles&Smiles news page says the Activate Miles feature that reactivated them ended on 1 January 2026, and Extend Miles only works on Miles that are about to expire.
What does Turkish Airlines do if my award flight is cancelled on the day, and can I be rebooked on partners?
If your flight is cancelled you can change to another flight under Turkish Airlines' rules or, if you do not want another flight, request a full refund, and when a flight is delayed you may get additional services under rules set by the length of the delay. For award tickets, flight changes are made on the website and refund requests on the website or mobile app, while the call centre and sales offices are listed for delay transactions. The disruption page makes no promise of rebooking onto partner airlines.
Award availability
When seats are released, holds, waitlists and how to find space.
Can I put a Turkish Airlines Miles&Smiles award on hold before paying?
The award travel terms give award reservations an option period: once the reservation is confirmed, the award ticket must be issued within it (see how award availability works). For cash fares, Hold the Price with Miles holds the ticket price for a set time and refunds the Miles once you ticket, but not if you change or cancel outside online channels. Classic Plus, Elite and Elite Plus get holds free: 24 hours for flights 5 to 10 days away, 2 days for flights more than 10 days out.
Does Turkish Airlines Miles&Smiles have an award waitlist?
Not one Turkish Airlines describes: the award terms mention no waitlist for award seats, and the only waitlist it has announced is for upgrades. Since February 2026 Elite Plus members can press "Add to Waitlist" when Business Class is not available for an Economy-to-Business upgrade, and get a notification if a seat opens.
Do Turkish Airlines Miles&Smiles elite members get extra award availability?
No extra award inventory is published for elites: neither the status page nor the benefits and privileges page lists an award availability benefit, and the award chart does not vary by tier. The nearest perks are the Elite Plus guaranteed seat, available on request for reservations made at least 72 hours before departure and subject to availability, and waiting-list priority in the order Elite Plus, Elite, Star Gold, Classic Plus, Star Silver and Classic.
Source: Turkish Airlines: Miles&Smiles benefits and privileges
Can I redeem miles for any seat on Turkish Airlines, or only for designated award seats?
Effectively any seat, at a price. Promotion Award Tickets are limited to a defined allocation in X or I class, but the standard Award Ticket has no allocation limit and can be issued on any Turkish Airlines flight with a seat for sale, at the higher Miles rate on the award chart.
What tools show Turkish Airlines Miles&Smiles award availability across dates?
The redeem Miles on flights page does not describe a date-range award calendar. Turkish Airlines' own channels are the Book an Award Ticket page and the mobile app, the Miles Transactions page once signed in (where the award tickets page says Star Alliance awards are issued), and the Flight opportunities with your Miles page, with a Miles calculator also linked. Read the availability guide for third-party search tips.
How do I find award seats for a family of four in Turkish Airlines Miles&Smiles?
One transaction can issue awards for up to five passengers, and children need the same Miles as adults; the programme terms add that an infant under two travels on an award worth 10% of the adult Miles. If Promotion Award seats run out for four, the standard Award Ticket has no allocation limit, so the family can still book at the higher rate as long as there is space on the flight.
Upgrades
Using miles to move up a cabin, eligible fares, copays and waitlists.
How do I upgrade a Turkish Airlines flight with miles?
Use an upgrade award, which works only on Turkish Airlines flights and is priced by zone for Economy to Business, from 10,000 Miles within Türkiye to 100,000 to Oceania (North America is 65,000, or 90,000 within 72 hours of the flight). The award travel terms add that award tickets can also be upgraded with Elite Plus complimentary upgrades, cash or a credit card.
Which fares are eligible for a miles upgrade on Turkish Airlines?
Upgrade with Miles works on paid Economy tickets in the eligible fare classes and on award tickets, on Turkish Airlines-operated flights only (not codeshares flown by others), and must be completed at least 24 hours before departure; inside 24 hours the Last Minute Upgrade is sold via web, app, call centre or the counter. Star Alliance upgrade awards on TK flights require a Y or B fare and are not available on discounted, free or award tickets.
How many miles does an upgrade cost in Turkish Airlines Miles&Smiles, and is there a cash copay?
Economy to Business upgrade awards on Turkish Airlines cost 10,000 Miles within Türkiye, 20,000 to Europe 1, 28,000 to the Middle East, 65,000 to the Far East, 65,000 to North America (90,000 if requested 0 to 72 hours before the flight) and 100,000 to Oceania. The chart shows Miles only, and the page adds that taxes may arise from the cabin difference.
Can I use miles to upgrade partner airline flights through Turkish Airlines Miles&Smiles?
Yes. The redeem Miles on flights page says Miles can be used for upgrades on Star Alliance member airlines and links to Star Alliance's upgrade tool for requesting them; the award tickets page prices these Star Alliance Upgrade Awards with a from/to zone matrix.
Source: Turkish Airlines: redeem Miles on flights and upgrades
Can I waitlist for a miles upgrade in Turkish Airlines Miles&Smiles?
Only for Elite Plus: since February 2026 they can use Add to Waitlist for a Business Class upgrade when no seat is available. Other members must find an open seat.
Can I upgrade with miles at check-in or at the gate on Turkish Airlines?
The award page does not mention upgrading at check-in or the gate, but its upgrade chart prices North America at 90,000 Miles when the upgrade is requested 0 to 72 hours before the flight, against 65,000 Miles 72 hours or more ahead. Other zones, including the Far East and Oceania, show a single price.
Does Turkish Airlines Miles&Smiles give elite members upgrade certificates or instruments?
Elite Plus members receive 2 free cabin upgrades on Turkish Airlines flights; no other tier gets upgrade instruments.
Can I upgrade an award ticket with more miles in Turkish Airlines Miles&Smiles?
Yes. The award terms say award tickets can be upgraded on all Turkish Airlines flights with Miles, an Elite Plus complimentary upgrade, or cash or credit card. Partner flights are out: the Miles&Smiles upgrade page says upgrades can only be issued for flights operated by Turkish Airlines, and the award terms say the Elite Plus complimentary upgrade is not valid on Star Alliance or program partner flights.
Are upgrade miles refunded if the upgrade does not clear in Turkish Airlines Miles&Smiles?
If you cannot use Business Class for reasons caused by Turkish Airlines, you can request a refund of the upgrade fee or Miles. Otherwise, Miles used for an upgrade are refunded for a fee, which the award travel terms set at TRY 450 on domestic and USD 70 on international flights per transaction, while a paid upgrade you do not use is not refunded. An Elite Plus complimentary upgrade can be refunded free of charge.
Does Turkish Airlines sell cash upgrades or run upgrade auctions, and do they earn miles?
Turkish Airlines sells paid Economy-to-Business upgrades alongside Miles upgrades; its Business upgrade page offers alternative payment options or Miles and mentions no auction or bidding. A paid upgrade earns no extra Miles and keeps the Economy baggage allowance, and paid upgrades do not include lounge access, whereas Miles upgrades do. The Last Minute Upgrade inside 24 hours of departure is not a cash option: the Miles&Smiles upgrade page says it uses Miles or an upgrade voucher.
Non-flight redemptions
Hotels, cars, merchandise, seats, bags and other ways to spend miles.
Can I redeem miles for hotels through Turkish Airlines Miles&Smiles, and what is the value?
No. The redeem Miles page lists flights, upgrades, Shop&Miles, Cash&Miles, baggage, seats, lounges, Wi-Fi and taxes but no hotel redemption.
Can I redeem miles for car rentals through Turkish Airlines Miles&Smiles?
No. The redeem Miles page lists no car rental redemption among its 14 ways to spend Miles, and the Miles&Smiles terms mention car rentals as a way to earn Miles, alongside flights and hotel stays.
Can I redeem miles for merchandise or gift cards in Turkish Airlines Miles&Smiles?
Yes, through Shop&Miles (shopandmiles.com), the program's online store where Miles buy merchandise; Miles earned on Miles&Smiles credit cards can also be spent at POS terminals.
Can I pay for seat selection with miles on Turkish Airlines?
Yes. The redeem Miles page lists Seat Selection with Miles among its ways to spend Miles, so you can pay for your seat with Miles, including seats with extra legroom.
Can I pay for checked bags with miles on Turkish Airlines?
Yes, extra baggage allowance can be bought with Miles, and sports equipment transport can be paid with Miles too.
Can I pay for in-flight Wi-Fi or food with miles on Turkish Airlines?
Onboard Wi-Fi can be paid with Miles on Turkish Airlines flights; there is no Miles option for onboard food.
Can I redeem miles for lounge access or a lounge membership in Turkish Airlines Miles&Smiles?
Yes. The redeem Miles page's Lounge Access with Miles option lets you use your Miles to receive service in selected lounges.
Can I donate miles to charity through Turkish Airlines Miles&Smiles?
No. The Miles&Smiles redeem page lists 14 ways to spend Miles, from award tickets, Shop&Miles and Tax&Smiles to lounges, Wi-Fi and unaccompanied-minor fees, and charity donation is not one of them. The nearest option is spending Miles on award tickets for someone else.
Does Turkish Airlines Miles&Smiles offer experiences, events or auctions for miles?
No. The Miles&Smiles redeem page lists award tickets, Shop&Miles, spending at card and bank partners, Tax&Smiles, Cash&Miles, extra baggage, seats, lounges, Hold the Price, sports equipment, Wi-Fi, flight deals and unaccompanied-minor fees, with no experiences, event tickets or auctions.
Can I convert miles to cash or statement credit in Turkish Airlines Miles&Smiles?
No. Miles may only be redeemed as set out in the program rules and cannot be exchanged for cash or cash equivalents.
Which non-flight redemptions in Turkish Airlines Miles&Smiles give the best value per miles?
Turkish Airlines does not rank them, but its news page gives two rates: since August 2024, 1,000 Miles pay 200 TL of tax through Tax&Smiles, and since May 2023 extra baggage and seat selection on domestic flights cost half the Miles they did. The redeem Miles page also lists lounge access, in-flight Wi-Fi, sports-equipment carriage and unaccompanied-minor service without giving rates; compare with flight awards on the value page.
Can I use miles to extend status or buy tier credit in Turkish Airlines Miles&Smiles?
Partly. Miles can be turned into Status Miles only if they were earned from spending on Miles&Smiles co-branded credit cards: the membership statuses page gives 1 Status Mile for every 5 Miles, up to 200,000 Miles for 40,000 Status Miles. Otherwise you buy Status Miles for money, at USD 70 per 1,000, when you are no more than 5,000 short of reaching or keeping Classic Plus or 10,000 short of reaching or keeping Elite or Elite Plus, up to 10,000 within 12 months of your first purchase.
Expiry and reactivation
Whether miles expire, what keeps them alive and how to get them back.
Do Turkish Airlines Miles&Smiles expire?
Yes. Miles expire at the end of the third full calendar year after they post, at 23:59 Türkiye time, regardless of account activity. See our miles expiry guide.
What counts as activity to keep Turkish Airlines Miles&Smiles from expiring?
Nothing. Expiry is a fixed three-calendar-year clock that activity does not reset; the only way to keep expiring Miles is to pay 20 USD per 1,000 Miles to extend them by three years.
Can expired Turkish Airlines Miles&Smiles be reinstated, and at what cost?
Not any more. The Activate Miles feature, which reactivated Miles that expired the previous year, was discontinued on 1 January 2026, and the programme terms say expired Miles cannot become valid again. You can still extend Miles before they expire: the terms price this at 20 USD per 1,000 Miles for another three years.
Are Turkish Airlines Miles&Smiles elite members or cardholders exempt from expiry?
No. The terms apply the three-calendar-year expiry to every member and list no exemption for Elite tiers or cardholders.
How do I check when my Turkish Airlines Miles&Smiles expire?
Check your account summary: the programme terms say members are informed there of Miles about to expire, and Miles expire at the end of the third full calendar year after they are processed. Since June 2025 Turkish Airlines also e-mails a monthly Miles Statement with your current Miles and status summary, as long as the Miles&Smiles Miles Statement Notification option is enabled in your account.
What is the cheapest way to keep Turkish Airlines Miles&Smiles active?
Extend them: 20 USD per 1,000 expiring Miles buys three more years, and transferring Miles to another member (also 20 USD per 1,000) gives the transferred Miles a fresh three-year validity.
Does Turkish Airlines Miles&Smiles close inactive accounts?
No inactivity-closure rule appears in the terms: Miles simply expire at the end of the third full calendar year after they are processed, and the only inactivity rule is that statements may not be sent to members with no account activity in the past year. Memberships end when a member leaves by written request, when Turkish Airlines terminates with two weeks' notice, or on the member's death, when the remaining Miles become non-transferable.
Does a bank transfer or a purchase of miles reset the Turkish Airlines Miles&Smiles expiry clock?
No. The Miles&Smiles terms set expiry at the end of the third full calendar year after Miles are processed, so there is no account-wide clock for a bank transfer or a purchase to reset, and the buy Miles page says purchased Miles are subject to the program terms. The one transaction that sets a new validity is a member-to-member transfer: transferred Miles are valid for three years after the transfer date.
Baggage, seats, lounges and travel perks
What members and elites get at the airport and on board.
What is the standard checked baggage allowance on Turkish Airlines, and how does status change it?
On top of the ticket's own allowance, Classic Plus adds 10 kg (not on piece-concept routes), Elite adds 20 kg or one extra piece on piece-concept routes, and Elite Plus adds 25 kg or one extra piece, all on Turkish Airlines flights. The Youth Club page adds a 40 kg allowance for its members (Turkish citizens aged 12 to 25), except on domestic flights and flights to Ercan, where the adult allowance applies.
Which lounges can Turkish Airlines Miles&Smiles members access, and how?
Elite and Elite Plus members use Turkish Airlines lounges on domestic and international flights with a spouse and children or one guest, and Classic Plus gets CIP lounges on domestic flights. As Star Alliance Gold, Elite tiers can also use member airline lounges showing the Gold logo when flying Star Alliance, under Star Alliance's lounge policy. For other members, the program-partners page lists Collinson's Lounge Pass as an airport services partner.
Can I buy lounge access on Turkish Airlines without status?
Yes, with Miles: the redeem Miles page's Lounge Access with Miles option lets you use Miles to receive service in selected lounges. As a status benefit, the membership statuses page lists CIP lounge access for domestic flights at Classic Plus.
Who gets priority check-in, security and boarding on Turkish Airlines?
Classic Plus and above check in at Business Class counters on domestic flights. Turkish Airlines' benefits and privileges page adds that Elite and Elite Plus get priority boarding, priority baggage delivery and priority at passport control (Fast Track), and the status page gives them the special entrance (Gate 5) and passport desk at Istanbul Airport international arrivals. The US Miles&Smiles Premier Visa Signature card also brings priority check-in and boarding on Turkish Airlines flights to and from the US.
Does Turkish Airlines offer free Wi-Fi to Turkish Airlines Miles&Smiles members?
Partly. Turkish Airlines' April 2023 announcement gives every member free onboard messaging, plus a free internet quota of 250 MB for Classic Plus and 400 MB for Elite and Elite Plus, and unlimited free access for Elite and Elite Plus members flying Business Class. The redeem Miles page adds that you can redeem Miles for in-flight Wi-Fi.
Do Turkish Airlines Miles&Smiles elite benefits extend to a companion on the same booking?
For lounges yes: Elite and Elite Plus can bring a spouse and children or one guest. Elite Plus can also gift Elite cards to 3 people, which gives them their own benefits.
Can Turkish Airlines Miles&Smiles elites use partner airline lounges when flying partners?
Yes. Turkish Airlines' status page makes Elite and Elite Plus Star Alliance Gold, and Star Alliance's lounge policy lets Gold customers use any member airline lounge showing the Star Alliance Gold logo with a boarding pass for a Star Alliance flight departing that airport, plus one guest. The policy grants this to Gold only, so Classic Plus (Star Alliance Silver) does not get it.
Do I get elite benefits when flying on an award ticket in Turkish Airlines Miles&Smiles?
Yes. The Miles&Smiles terms put award tickets under Turkish Airlines' general conditions of carriage and say that, unless program documentation states otherwise, members using award tickets have the same rights as other passengers, so your tier benefits travel with you on an award. One limit is spelled out in the award terms: the Elite Plus complimentary upgrade works only on Turkish Airlines flights, not on Star Alliance partners.
Does Turkish Airlines Miles&Smiles status come with hotel, car rental or other partner status?
No. The status page maps Miles&Smiles tiers only to Star Alliance Silver (Classic Plus) and Star Alliance Gold (Elite and Elite Plus) and lists no hotel or car rental status. The hotel and car rental partners on the program-partners page (Marriott Bonvoy, Hilton Honors, Wyndham Rewards, Choice Privileges, Avis, Hertz, Sixt and others) are ways to earn Miles, not sources of status.
Alliances and partnerships
Which alliance the airline belongs to, its non-alliance partners and joint ventures.
Which alliance is Turkish Airlines in, and since when?
Star Alliance, which Turkish Airlines joined in 2008. Turkish Airlines' own Star Alliance page says the alliance unites 26 airlines, so it sits alongside 25 other members, from Lufthansa and United to Singapore Airlines and ITA Airways, whose flights have earned Miles and Status Miles since 1 April 2026, according to the Miles&Smiles news page. See our Star Alliance page.
Source: Turkish Airlines: Our Story
Which airlines are Turkish Airlines's partners outside its alliance?
Azul Brazilian Airlines, GOL, IndiGo, Olympic Air, Oman Air and AJet, which the program-partners page lists as its other partner airlines outside Star Alliance. AJet's partner page adds that its flights have earned Miles and Status Miles since 30 June 2025, though award tickets cannot be issued on them.
Which partners has Turkish Airlines Miles&Smiles added or lost recently?
Added: AJet (30 June 2025), Oman Air (1 August 2025), Lufthansa City Airlines (9 September 2025) and ITA Airways (1 April 2026). Lost: SAS, whose partnership ended on 31 August 2024.
Which hotel loyalty programs partner with Turkish Airlines Miles&Smiles?
Hilton Honors, Marriott Bonvoy, Wyndham Rewards and Choice Privileges, plus Turkish chains Rixos, Dedeman, Titanic, Elite World, Cornelia, Akra, NG Hotels, BN Hotel, AVEC and Richmond Nua.
Does Turkish Airlines Miles&Smiles partner with any low-cost carriers?
Turkish Airlines does not label any partner as low-cost, but its other partner airlines include AJet, IndiGo, GOL and Azul, and all of them earn Miles. Azul and GOL awards can be booked through the call centre or a sales office, while the AJet FAQ says Miles cannot be redeemed for award tickets on AJet.
Does Turkish Airlines Miles&Smiles have rail partners?
No. There are no rail partners in Miles&Smiles.
Do Turkish Airlines's regional or subsidiary carriers earn and redeem in Turkish Airlines Miles&Smiles the same way?
AJet rejoined the program on 30 June 2025: revenue, scheduled AJet flights you have purchased earn Miles and Status Miles, and Elite and Elite Plus members, with one guest or their spouse and children, can use selected Turkish Airlines lounges at Turkish airports when flying AJet. The announcement covers earning only and does not say whether Miles can be redeemed on AJet flights.
Program rules, ownership and selling
What the terms say about who owns miles, selling, brokers and enforcement.
Who owns Turkish Airlines Miles&Smiles: the member or the airline?
The airline. The terms state that collected Miles and awards do not constitute a vested interest of the member, and Turkish Airlines is the sole authority over accounts and balances.
Do the Turkish Airlines Miles&Smiles terms prohibit selling or bartering miles?
Yes. The terms let members have awards issued to any other individual only if this is not in return for any payment in cash or in kind, say Miles may only be redeemed as the program rules allow and may not be exchanged for cash equivalents, and bar transferring award tickets. Taking advantage of the program illegally is grounds for termination, and apart from Family Membership for Classic Plus and above, Miles move between members only through the paid Transfer Miles feature.
What can Turkish Airlines Miles&Smiles do if it finds miles were sold or awards were bought?
Turkish Airlines can terminate the membership without notice, declare Miles and awards already obtained invalid, and demand compensation for misused awards at the highest retail fare equivalent of the award, plus any further damages.
Does Turkish Airlines Miles&Smiles audit accounts, and what triggers a review?
The terms describe no routine audit, but they make Turkish Airlines the sole authorised party in administering accounts and calculating Miles, let it revoke Miles that appear to have been credited in error and demand back any already used, and allow immediate termination if a member provides substantially false information, for example in details of flights flown, or takes advantage of the program illegally.
Is it against the Turkish Airlines Miles&Smiles rules to book an award for someone who pays me for it?
Booking for friends and family is fine, but an award obtained for someone who pays you counts as misuse: the terms allow termination, invalidation of Miles and awards, and compensation at the highest retail fare for the award.
Can Turkish Airlines Miles&Smiles change its rules or devalue miles without notice?
Not without notice under the terms: Turkish Airlines may wholly or partially change or end the program, or any partnership, at any time with reasonable prior notice, and it reserves the right to change the award ticket and upgrade award charts. Changes become binding for all members as soon as they are announced at a sales office, by the call centre, on the Miles&Smiles website or in statements emailed to members, and the airline does not guarantee the same number of Miles for the same award.
Are Turkish Airlines Miles&Smiles taxable?
The terms put any tax on you: Turkish Airlines "accepts no liability for any taxes or other charges to which members or third parties may be subject in connection with benefits received" under Miles&Smiles. The terms say nothing further about how Miles are taxed.
Where are the full Turkish Airlines Miles&Smiles terms and conditions?
At turkishairlines.com/en-us/miles-and-smiles/terms-and-conditions/. The program is governed by Turkish law with Istanbul courts having jurisdiction.
How does selling Turkish Airlines Miles&Smiles through Points Plug work?
Points Plug buys Turkish Airlines Miles&Smiles in balances of 50,000 or more and pays 0.96¢ to 1.14¢ per mile depending on the balance. You get a quote on the Turkish Airlines Miles&Smiles page, our team confirms the details, the miles are used to book travel for our customers through your account, and you are paid within 24 to 48 hours of the booking. The rates page explains how offers are set.
Source: Points Plug: how it works
What are Turkish Airlines Miles&Smiles worth?
Published valuations put Turkish Airlines Miles&Smiles at 1.10¢ to 1.30¢ each, about 1.20¢ on average, as of 2026-09-22. Premium-cabin partner awards can beat that and merchandise or cash-style redemptions fall below it. The valuation page lists each source and the redemptions behind the range.
Customer service and tools
Reaching the program, security, statements and useful tools.
How do I contact Turkish Airlines Miles&Smiles customer service?
In the US call 1-800-874-8875, the contact number on turkishairlines.com. The membership statuses page adds that Elite members, and Elite Plus members who get all Elite privileges, have a private telephone helpline (+90 444 1 849), and the Miles&Smiles terms say award tickets can also be issued at Turkish Airlines sales offices with a proof of valid ID.
What are the Turkish Airlines Miles&Smiles service centre hours, and is there a dedicated elite line?
Yes for Elite and Elite Plus: the membership statuses page lists a private telephone helpline, +90 444 1 849, among the Elite benefits, and Elite Plus includes all Elite benefits. The page gives no service hours for that line.
Does Turkish Airlines Miles&Smiles offer online chat or messaging support?
Yes, via WhatsApp: Turkish Airlines runs a WhatsApp smart assistant on +90 850 333 0849, and since August 2025 Miles&Smiles one-time passwords have been sent by WhatsApp. For written requests there is Turkish Airlines' online feedback form, which reaches its Customer Relations department. The membership statuses page adds that Elite and Elite Plus members have a private telephone helpline on +90 444 1 849.
What do I do if my Turkish Airlines Miles&Smiles account is hacked or miles are stolen?
Change your password, keep your email and phone number current so you receive new-device login alerts and OTPs, and report the problem through the feedback form at feedback.turkishairlines.com or the US line 1-800-874-8875. The terms hold members responsible for activity under their own PIN, so act quickly.
Source: Turkish Airlines: Miles&Smiles account and transaction security
How do I see my Turkish Airlines Miles&Smiles activity statement and past redemptions?
Sign in and open Miles Transactions under the account tab (My Miles Transactions in the app). Since June 2025 Turkish Airlines also e-mails a monthly Miles Statement with your current Miles and status summary, provided the Miles&Smiles Miles Statement Notification option is enabled in your account on the website or app.
Does Turkish Airlines Miles&Smiles support two-factor authentication?
Yes. Account transactions are confirmed with a one-time password sent by SMS and WhatsApp to the mobile number on your account, and logins from a new device trigger an email notification; you can mark trusted devices to stop further alerts.
Source: Turkish Airlines: Miles&Smiles account and transaction security
How do I escalate a complaint about Turkish Airlines Miles&Smiles?
Submit it through the Turkish Airlines feedback form at feedback.turkishairlines.com, which is also the route for account access problems; the terms make Turkish Airlines the final authority on Miles disputes, under Turkish law.
Source: Turkish Airlines: Miles&Smiles account and transaction security
Special cases
Infants, unaccompanied minors, pets, medical needs, military and students.
What does an infant cost on a Turkish Airlines Miles&Smiles award ticket?
10% of the adult Miles for an infant under two, and Turkish Airlines' award travel terms add that airport taxes and statutory charges may be charged when award tickets are issued.
Can an unaccompanied minor travel on a Turkish Airlines Miles&Smiles award ticket?
Miles can be used for it: the redeem Miles page lists Unaccompanied Minors' Travel with Miles among its ways to spend Miles, saying your child can travel safely on their own with Miles, alongside extras such as extra baggage, seats and lounges.
Can I pay pet fees with miles on Turkish Airlines, and do pet fees earn miles?
No. Pet carriage is not among the 14 ways to spend Miles on the Miles&Smiles redeem page, which does cover similar extras (extra baggage, sports equipment, seat selection and unaccompanied minors' travel). Pet fees are not among the earning options either, which Turkish Airlines' earning Miles page lists as flights, Miles&Smiles credit cards and shopping with program partners.
Does Turkish Airlines Miles&Smiles offer military, veteran or government member benefits?
Only for Turkish citizens. Since June 2023, Turkish-citizen Miles&Smiles members who are veterans, or relatives of martyrs and veterans, can select a discount of up to 50% in Turkish Airlines' online channels for each booking without submitting documents. The same feature gives disabled members 20% on domestic flights and up to 25% on international flights, and student members up to 20% on domestic and 10% on international flights.
Does Turkish Airlines Miles&Smiles offer student or youth benefits?
Yes. The Turkish Airlines Youth Club, launched in July 2026 inside Miles&Smiles, gives young members 2,500 welcome Miles after their first flight plus flight and partner discounts, events and giveaways through the app.
Are there special award rules for medical or bereavement travel in Turkish Airlines Miles&Smiles?
No. The award terms have no medical or bereavement exception, so the usual change and refund fees apply. What Miles&Smiles does offer is a fare discount: members with a disability get 20% off domestic flights and 25% off international flights departing Türkiye after submitting proof of disability once, and passengers with medical conditions may need a doctor's certificate dated within 10 days of departure.
Source: Turkish Airlines: special assistance services for passengers
How do I request wheelchair or accessibility assistance on a Turkish Airlines Miles&Smiles award booking?
Exactly as on a paid ticket: Turkish Airlines asks for wheelchair requests at least 48 hours before the scheduled departure, confirmed in the booking, and the service is free for approved requests; requests made inside 48 hours are met subject to availability. Oxygen also needs 48 hours' notice with a medical certificate, and hearing-impaired passengers can use the sign-language video call centre.
Source: Turkish Airlines: special assistance services for passengers
Can I book group awards for more than nine people in Turkish Airlines Miles&Smiles?
No. Award issuance is capped at five passengers per transaction, so a larger party has to be split into several bookings, each with its own taxes and its own change or refund fees.
Recent changes and what is coming
Devaluations, renames, new partners and how the program announces changes.
What are the most recent major changes to Turkish Airlines Miles&Smiles?
ITA Airways joined as a partner on 1 April 2026, Elite Plus gained an upgrade waitlist in February 2026, the Activate Miles reinstatement feature ended on 1 January 2026, and a Youth Club launched in July 2026. Award and upgrade prices were last reset on 15 February 2024.
Has Turkish Airlines Miles&Smiles changed its name or currency recently?
No. The program is still Miles&Smiles and the currency is still Miles (with Status Miles for tiers). The notable recent removal was the Activate Miles feature, which stopped on 1 January 2026, leaving Extend Miles as the way to save expiring balances.
When did Turkish Airlines Miles&Smiles last devalue its award prices?
New Miles requirements for award tickets and cabin upgrades took effect on 15 February 2024, the last published repricing of the charts.
What changes has Turkish Airlines Miles&Smiles announced for the coming year?
None are listed yet: as of September 2026 the Miles&Smiles news page shows only changes already in effect. This year's were the end of Activate Miles on 1 January, simpler password reset and membership-number lookup in January, an "Add to Waitlist" option for Elite Plus Business upgrades in February, ITA Airways joining Star Alliance and Miles&Smiles on 1 April, and a Youth Club in July, which its own page opens to members aged 12 to 25 with 2,500 Welcome Miles after the first flight and 25% extra Miles on Turkish Airlines scheduled flights.
How does Turkish Airlines Miles&Smiles notify members of changes?
Changes are binding once announced on the Miles&Smiles website, at a sales office, by the call centre or in the statements emailed to members; program news is posted on the Miles&Smiles news page.
What changed most recently in how Turkish Airlines Miles&Smiles elite status is earned?
In March 2023 Classic Plus gained a flight-count route: 25,000 Status Miles or 40 flights within 12 months to qualify, and to keep it either 17,000 Status Miles or 30 flights in the first year, or 35,000 Status Miles or 60 flights over two years. Turkish Airlines' membership statuses page lists Elite at 40,000 Status Miles and Elite Plus at 80,000.
When was Turkish Airlines Miles&Smiles founded?
Turkish Airlines dates Miles&Smiles to 1989: its corporate history says "In 1989, we brought you frequent-flyer program, Miles&Smiles". The airline joined Star Alliance in 2008.
Pages these answers were read from
- Turkish Airlines: Miles&Smiles overview · official page
- Turkish Airlines: Youth Club · official page
- Turkish Airlines: Miles&Smiles terms and conditions · official page
- Turkish Airlines: Miles&Smiles news · official page
- Turkish Airlines: claim missing Miles · official page
- Turkish Airlines: Miles&Smiles account and transaction security · official page
- Turkish Airlines: Miles accrual on Turkish Airlines flights · official page
- Turkish Airlines: Business upgrade service · official page
- Turkish Airlines: Kids Club · official page
- Turkish Airlines: Miles&Smiles membership statuses · official page
- Turkish Airlines: Miles&Smiles program partners · official page
- Turkish Airlines: Miles accrual on Lufthansa flights · official page
- Turkish Airlines: Miles accrual on United Airlines flights · official page
- Turkish Airlines: earn Miles on flights · official page
- Turkish Airlines: Miles&Smiles international credit cards · official page
- Turkish Airlines: Miles&Smiles Premier Visa Signature card · official page
- Turkish Airlines: Miles&Smiles credit cards · official page
- Imprint: Turkish Airlines Miles&Smiles Premier card rewards terms · official page
- Bilt Rewards: transfer partners (Turkish Airlines Miles&Smiles) · official page
- Turkish Airlines: Miles&Smiles campaigns · official page
- Capital One: miles transfer partners guide (Turkish Airlines Miles&Smiles) · official page
- Turkish Airlines: Miles&Smiles credit cards in Türkiye · official page
- Turkish Airlines: Miles&Smiles international credit cards · official page
- Turkish Airlines: buy Miles · official page
- Turkish Airlines: Miles features · official page
- Turkish Airlines: Redeem Miles · official page
- Turkish Airlines: Miles&Smiles benefits and privileges · official page
- Turkish Airlines: purchasing Status Miles · official page
- Turkish Airlines: award tickets and mileage tables · official page
- Turkish Airlines: Award travel terms and conditions · official page
- Turkish Airlines: Cash&Miles · official page
- Turkish Airlines: flight disruptions · official page
- Turkish Airlines: free ticket cancellation within 24 hours · official page
- Turkish Airlines: Hold the Price with Miles · official page
- Turkish Airlines: Redeem Miles on flights · official page
- Turkish Airlines: Miles&Smiles Business upgrade · official page
- Turkish Airlines: transferring Miles · official page
- Star Alliance: lounge access policy · official page
- Turkish Airlines: Our Story · official page
- Turkish Airlines: special assistance services for passengers · official page